Tools for Marketing and Content Creation

One of the most common questions creators and brands ask: “Is my engagement rate good?” The answer depends on your follower count. A 5% engagement rate looks very different for a neighborhood café with 500 fans than for a news publisher with half a million. That’s why we analyzed 52 million Facebook posts across 213,000 accounts with over 6.9 billion engagements collectively, to see how engagement rates shift by follower tier. The result was a clear picture of what “good” looks like — from under 1,000 followers all the way up to 1 million or more. ⚡ Want to explore more metrics like reach, posting frequency, and growth rate? Check out our Facebook benchmarks tool. 🔢 The a…

If you’ve ever gotten lost in the rabbit hole of swiping through Instagram Stories, you know how compelling (and dare I say addictive) they can be. I’ve broken down their main benefits below: Increased engagementSimple setup and quick sharingFlexible creative toolsThe good news is that stories are incredibly easy to use. The challenge: that same ease-of-use means that you need to grab the attention of your viewer quickly because, as easy as it is to reach people, it’s just as easy to lose them. Thanks to Instagram Story Highlights (which are at the top of every profile), you can turn your temporary stories into evergreen content. Here are some genius story ideas (with ex…

“If you want engagement, do engagement.” It’s probably the simplest social media advice I’ve ever seen (hat tip to Buffer’s Suzanne Kelly and Carolyn Kopprasch for coining that) — and it’s 100% accurate. Not just anecdotally, either. Replying to comments on your posts can significantly boost engagement across six major platforms, according to a massive analysis by Buffer’s data scientist, Julian Winternheimer. He pored over nearly 2 million posts from over 220,000 accounts on Threads, LinkedIn, Instagram, Facebook, X, and Bluesky. His conclusion was a clear and consistent pattern: Posts where creators and brands reply to comments perform better almost every time. You want…

Paid advertising on social media can be incredibly powerful if you're battling to reach the right audience — especially when you need to tap into very specific demographics. Which is where Facebook really shines. With over 3 billion monthly active users, it's no surprise that Facebook is the go-to social media platform for running ads. The Facebook algorithm can be tricky to figure out, especially when you're just starting out as a small business owner, creator, or social media manager. That's where Facebook advertising comes in — it helps you reach your audience more reliably. That's why, when it comes to social media strategy, understanding how to advertise on Facebook…

What if you could read your audience’s mind? You could create the products your customers need, improve your profits, and save many hours. You’d become the creator or brand that just “gets it.” Ding, ding, ding! Your wish is granted. 🧞 There is a way to keep your pulse on the market and proactively anticipate what your audience wants — through social listening. What is social listening?Social listening is observing what your audience is saying about your brand and industry online to understand their needs. Let’s say you’re a skincare company. You want to launch a new product but have no idea what your audience is struggling with. Along with interviewing your current custo…

I don’t need to harp on how amazing Instagram can be for your business. Of its 2 billion monthly active users ( 🤯), 44% purchase products on the platform weekly. That’s a lot of potential for brand awareness and revenue. The problem is that using Instagram for business can be a tad overwhelming — especially if you’re starting today. With its plenty of (very useful and interesting) features and rapid updates, you have to juggle many moving parts to be successful on this social media platform. That’s why you need this comprehensive guide on how to use Instagram for business. We’ll cover: How to set up your Instagram business account (skip if you’ve got one already)How to op…

I used to treat comments like notifications I needed to just… clear. See comment > reply if I had time > move on. But when I crossed 10,000 followers on LinkedIn — a platform where genuine community building can have benefits way beyond engagement metrics — I knew I was not doing my audience (and myself) justice. Many of my creator teammates were running into similar issues, especially if they were active on multiple platforms. Replying to comments can be pretty time-consuming. You're jumping between apps, missing notifications, and losing track of conversations. Plus, you’re missing out on the powerful engagement boost that comes with actively responding to comme…

I joined LinkedIn in 2020 as an eager freelance writer, but I didn’t get the hype. Everyone looked so polished, and I felt like I had nothing valuable to add. So I left, convinced the platform wasn’t for me. When I later niched down into SaaS writing, something shifted. My ideal clients — marketers, founders, content leads — were all active on LinkedIn. If I wanted to reach them, I had to show up here. At first, I wasn’t sure what to post or how to stay consistent. But five years after that first attempt, I’ve: Done a 90-day posting streak from January 1 to March 31, 2025Posted every weekday since thenRecently landed a freelance writing gig with Userpilot, through a refe…

Most creators use Buffer to schedule posts. I turned it into a creativity lab — and in 90 days, my impressions tripled and my newsletter passed 1,700 subscribers. After 12 years of working at Netflix, I assumed I knew how to handle content systems. But stepping into the creator economy was a different game. I needed more than a scheduling tool — I needed a way to capture ideas as fast as they came to me. That’s when Buffer shifted from a scheduler into the missing piece of my creative process. With it, I built a system that turned scattered thoughts into consistent content. In 90 days, I went from 3,500 followers posting sporadically to reaching 100K+ people every month. …

Great experiences rarely come from one big moment. They’re built through hundreds of small details that add up over time. That idea guided how we spent some time this year focusing on customer experience at Buffer. Customer Experience Week was our first dedicated, cross-functional sprint centered entirely on how Buffer feels to use. We took advantage of the natural slowdown at the end of the year to form small teams, each focused on one improvement they believed they could meaningfully ship in a short window. This wasn’t our first experiment with focused building time. We’ve run initiatives like Build Week in 2022 and 2023, where teams explored new ideas and shipped exper…

Buffer is a social media productivity tool for creators, small businesses, freelancers, and agencies. A place to schedule posts, manage comments, and track performance across Instagram, LinkedIn, Threads, Bluesky, Facebook, X, TikTok, YouTube, Mastodon, and Google Business Profiles without getting sucked into the feed. Most social media tools are built for brands with big budgets and dedicated teams. We build for everyone else: the creator just starting out, the small business owner doing everything themselves, the freelancer building a personal brand between client work, and the agency managing multiple clients without the enterprise price tag. In 2025, we shipped a lot.…

🚀Bluesky scheduling is here! With Buffer's Bluesky integration, you can cross-post to other platforms, analyze your content performance, store all your ideas in a single hub, and so much more – even with a custom server. Buffer for Bluesky is available on all plans, including free →Bluesky is a decentralized social media platform that’s part of a wave of new social media platforms that aim to give users more control of their content and audiences. It’s rapidly gaining fame thanks to its in-depth user customization and control and if you’ve recently joined, welcome! Having spent over 6 months testing it out — and even longer as a user, I can say that Bluesky stands out as …

Threads has over 150 million daily active users. Great for reaching new audiences. Also, a discovery problem. How do you get seen when millions of conversations are happening at once? Enter: Trending Topics for Threads, right in Buffer. It brings real-time trending conversations directly into Buffer's composer. Built in partnership with the Threads team, Trending Topics surfaces what's trending on Threads to anyone, no matter your location, through Buffer's API access. The discovery challenge on ThreadsThe Threads algorithm rewards genuine conversation and authentic engagement. Success comes from joining discussions people actually care about, at the moment they care abou…

Scheduling is what Buffer is known for, and fair enough. But there's way more going on under the hood! Buffer has grown into a pretty comprehensive toolkit over the past few years, and some of the newer features (some of my personal favorites) are super useful in ways that go well beyond the queue. Here's what else it can do. Reply to comments across platforms, from one placeIf you've ever posted something, disappeared, and come back three days later to a pile of unanswered comments, this one's for you. Community is Buffer's unified comment inbox. It pulls in comments from Instagram, Facebook, LinkedIn, Threads, Bluesky, and X, so you can see and reply to everything wit…

Every year brings a fresh wave of headlines and bold predictions about what social media is about to become. A new platform. A new format. A new rulebook we’re all meant to learn overnight. But when you zoom out, the underlying dynamics don’t actually change all that much. ✅ Creators want more ownership. ✅ Audiences are more precious about what they give their trust and attention. ✅ Platforms are making updates and changes. I’ve been working in and around the creator economy long enough to recognize these patterns when they keep showing up. I see them as a consumer, through my work at Buffer, and as a creator who’s increasingly embedded in the space myself. That’s why thi…

TikTok LIVE is a blank canvas that creators and brands have adopted in different ways. Some creators stream games as they would on Twitch. Others perform or create content in real-time on the platform. Going live on TikTok can help you increase your engagement, reach new audiences, and grow your following. It’s also a great way to start monetizing your TikTok presence through TikTok Gifts. If you're curious about how to go live on TikTok, you'll need to meet some requirements for TikTok LIVE access: Have 1,000 followers, andBe older than 16 (18 if you want to monetize)Once you're there, you’re ready to start streaming! In this article, I’ll explain how to go live on TikT…

With more than 40 million registered users, Bluesky is fast becoming a decentralized force to be reckoned with — and with good reason. Among the new wave of fediverse platforms and decentralized networks, Bluesky is possibly the easiest to get to grips with, thanks to its clean interface and ever-increasing community of all sorts of creators. From science to K-pop, there’s a space for everyone on the network. If you’re new to Bluesky and the world of decentralized social media, here’s a quick summary: Bluesky was created by former Twitter CEO Jack Dorsey, and is a decentralized social network built on an open-source protocol called AT Protocol. With the protocol, Bluesk…

Hootsuite is a pretty powerful social media management tool. But its $99 per month starting price puts it out of reach for a lot of creators, entrepreneurs, and small businesses — and that's before you even get to the plan most people actually need. Hootsuite's free plan was discontinued on March 31, 2023 — so there's no way to get Hootsuite for free beyond the 30-day trial. When the free plan was axed (RIP), existing users were nudged toward the $199 per month Standard plan — billed annually, which means a lump sum of $2,388 upfront. Some customers chose to upgrade to keep their access to the social media scheduling tool. But for a lot of creators and small teams, $199 a…

Most social media tools — including Buffer, historically — operate on a pretty simple model: you give us your content, we publish it, we show you some charts. If you want to improve, that's on you. Go look at the analytics. Figure out what's working. Adjust your strategy. Come back and use the tool again. The problem is the gap between the data and what you're supposed to do with it. It’s where most people get stuck. Take posting times as an example. It's one of the most common questions we hear: "When should I post?" And the honest answer has always been: "It depends. Look at your analytics. Test different times. See what works for your audience." Which is technically co…

I used to be a chronic overthinker, and it fueled my anxiety. Whenever I had to attend social gatherings, give a presentation, or even record a talking head video, my mind would spiral. I’d analyze every tiny detail until I was paralyzed, putting off the thing I intended to do. That started to change when I joined the global 100-Day Project this year — and chose posting on TikTok as my challenge. I took it on specifically to push back against the anxiety of showing up online. The more I showed up, the less I worried about being judged or coming off as “cringe.” Over time, I noticed a shift — I felt less anxious and stopped overthinking every move. Each post became a sma…

Tried and tested strategies for growing your following on Threads, with insider tips from the Threads team. There's no doubt about it: Threads is here to stay. After a record-breaking start, Threads is fast proving that it was no fly-by-night fad but a force to be reckoned with among the other social media giants. Threads by Instagram now has 400 million monthly active users and counting. To put that into perspective, that's a little over a third of X's (formerly Twitter) monthly active users of 550 million — and X has a good 16 years on Threads. If you’re a creator, marketer, or business owner, growing an audience on the platform is well worth it. Especially if you’re in…

One of the first hires we made at Buffer was for our customer support team, and that was intentional. We've always wanted every person who reaches out to feel genuinely valued and heard, striving to set the bar for exceptional customer support. That commitment to excellence in customer support hasn't changed in the nearly 15 years we've been in business. Over the years, we've built a team where everyone takes ownership of the customer experience and actively seeks new ways to deliver stand-out experiences. Buffer’s customer support team includes 18 talented teammates from seven countries, and the average tenure for our team is nine years. Through thoughtful planning with …

My mom taught me a neat trick when I went to college: Take the leftover veggies from dinner, chop some fine onion, add some hot sauce, and use it as your sandwich spread. I used the hack all the time — sometimes for breakfast on busy mornings and other times for snacking in late evenings. I was always surprised at how different yet familiar the sandwich tasted. That's content repurposing in a nutshell: You take existing content and adapt it into new formats for different platforms. But what most of us struggle with is practicing repurposing content regularly. It doesn’t become a part of workflows so easily, and it’s often more difficult than it looks. In this article, I’…

A few weeks ago, we completed our seventh profit share at Buffer, distributing $377,005 to 75 teammates. This represents more than a dollar amount. It reflects a real turnaround in our growth and in where we are headed. Just a few years ago, we were not in a position to do this at all. We went through two years of net losses, made hard decisions, and focused deeply on rebuilding a healthy, sustainable business. There were moments when profitability and profit sharing felt far away. So returning to this practice in 2025, with an average share of $5,095 per teammate, feels especially meaningful. It reflects the resilience of our team, the care people have put into their wor…

Threads doesn’t just reward replies — it was built for them. Adam Mosseri, Head of Instagram, has said this more than once, and he hasn’t minced words on it, either: "The sum of all your replies is about as valuable as the sum of all the value of all your posts," he told Platformer. Turns out, he wasn't exaggerating. We have data to back up just how powerful responding on Threads can be. Replying to comments on your Threads posts can boost engagement by around 42% — the highest lift we've seen across any platform — according to Buffer data scientist Julian Winternheimer's analysis of over 128,000 Threads posts. Julian found that when creators and brands engage back in the…