Hiring and Onboarding Remote Employees

From service and support to IT, data, and development, ServiceNow acts as the ticket management interface between users (internal and external) and the IT department or support team that solves their tech problems. Salesforce is the go-to platform to manage customer data and streamline workflows for your customer success agents and sales team, converting opportunities into sales, and keeping your contacts organized across all business functions. Put together, these two tools become a powerhouse duo, sharing data, reinforcing pipelines, improving analytics, and creating more accurate forecasts. Let’s take a look at a couple of methods to get the most out of Sal…

IT teams in midsize — and even enterprise — organizations are drowning in integration requests. Project managers want Jira connected to Asana. Finance needs NetSuite connected to Wrike. Sales needs Salesforce to sync with ServiceNow. But with IT having the keys for all these integrations, the requests pile up quicker than they can build integrations to resolve them. IT isn’t the problem. Neither is the volume of requests. Most organizations default to an approach that breaks as they scale. If you build every integration from scratch, you get overwhelmed as you scale. If you hand everything off to an automation tool like Zapier, you have to deal with shadow IT as busin…

You’re staring at the escalation queue again. Same ticket, third reformat this week. Priority disappeared when it crossed from Zendesk to Jira. Custom fields such as business unit, revenue impact, compliance flags are all missing. Now you’re manually rebuilding the context your L2 team needs to route this properly, while the SLA (Service Level Agreement) clock keeps running. Your upstream team followed procedure. They documented everything in their system. But their “Critical” priority doesn’t exist in your priority schema. Their custom fields don’t map to your field structure. The ticket crossed the system boundary, and the metadata that makes escalation decisions po…

In this guide, you’ll find everything you need to set up an integration that syncs Freshservice service requests with Jira issues through an automated flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any technical resources and minimal maintenance. No need to troubleshoot complex automations or rely on expensive consultants, either. Overview Tools: Freshservice and Jira Use cases: Ticket escalation, software development, project management, AI agent integration Great for: IT teams, software developers, product owners, project managers Unito’s integration for Freshservice …

In this guide, you’ll find everything you need to know to set up an integration that will sync NetSuite records with Asana tasks through an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video tutorial. By the end of this guide your NetSuite-Asana integration will: Create new NetSuite records based on Asana tasks. Create new Asana tasks synced with NetSuite records. Update fields in re…

In this guide, you’ll find everything you need to know how to set up an integration that syncs NetSutie records with Jira issues through an automated two-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video demo for a very similar integration. By the end of this guide, your NetSuite-Jira integration will: Create new NetSuite records based on Jira issues. Create new Jira issues synced with NetSuite re…

In this guide, you’ll find everything you need to know to set up an integration that syncs NetSuite records with Smartsheet rows through an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video demo for a very similar integration. By the end of this guide, your NetSuite-Smartsheet integration will: Create new NetSuite records based on Smartsheet rows. Create new Smartsheet rows synced with…

In this guide, you’ll find everything you need to know to set up an integration that syncs NetSuite records with Wrike tasks through an automated 2-way flow from Unito. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video demo for a very similar integration. By the end of this guide, your NetSuite-Wrike integration will: Create new NetSuite records based on Wrike tasks. Create new Wrike tasks synced with NetSuite records…

In this guide, you’ll find everything you need to know to set up an integration that syncs Smartsheet rows with monday.com tasks through an automated 2-way flow from Unito. Since Unito is a customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this video demo for a similar integration. By the end of this guide, your Smartsheet-monday.com integration will: Create new Smartsheet rows based on monday.com tasks. Create new monday.com tasks synced with Smartsheet r…

In this guide, you’ll find everything you need to know to set up an integration that syncs Smartsheet rows with Wrike tasks through an automated 2-way flow from Unito. Since Unito is a fully-customizable platform with a no-code interface, you can set up this integration without any support from your technical teams. No need to troubleshoot complex automations or rely on expensive consultants, either. More of a visual learner? Check out this demo for a similar integration. By the end of this guide, your Smartsheet-Wrike integration will: Create new Smartsheet rows based on Wrike tasks. Create new Wrike tasks synced with Smartsheet rows. Update field…

In this guide, you’ll find everything you need to know about setting up an integration to sync Wrike with Asana using an automated flow from Unito. This integration supports Wrike tasks as well as Asana tasks, projects, and portfolios. Since Unito is a completely customizable platform with a no-code interface, you can set up this integration without any technical resources or extensive routine maintenance. No troubleshooting complex automations or relying on expensive consultants, either. Overview Tools: Wrike and Asana Use cases: Task management, project reporting, marketing reporting Great for: Project managers, consultants, marketers Unito’s two-way …

When you need to integrate your tools, you have more than a few options. Robotic process automation, workflow automation, two-way sync, and native integrations are just some of your options. So what are native integrations? When should you use them? What is a native integration? An integration is a piece of software that bridges the gap between two other platforms, allowing for the transfer of data between them. A native integration is built right into another tool, empowering users to push data from that tool to another without any extra software. These integrations have different levels of functionality, with some only giving you a snapshot of what’s happenin…

AI assistants like Rovo are incredible accelerators, allowing your teams of experts to do their best work without getting crushed by administrative tasks. Because AI tools like Rovo are only as good as the data you feed them, they need to plug into all the tools you use. Rovo’s AI is more powerful when it has access to knowledge from your entire enterprise tool stack. That’s why integration platforms like Unito are essential to getting more out of AI. Unito’s connectors, for instance, expand Rovo’s reach by syncing work items, projects, deals, comments, and more. This additional context empowers stronger information retrieval and seamless action. The best part? You c…

You’re three minutes into a Severity 1 incident when you realize nobody knows why the previous responder decided to restart the database cluster. The logs are scrolling, alerts are firing, and the executive team has joined the war room. Someone asks, “Did we check replication lag before the restart?” Nobody knows. The person who made that call is already troubleshooting the next failure mode, unreachable in another Slack thread. You’re holding a lit fuse with no idea how long it’s been burning. This happens because blameless culture meets its infrastructure problem during handoffs. You’ve done the postmortem training. You’ve removed “human error” from your vocabul…

Many software developers work with both Jira and GitHub Enterprise, and keeping development tasks moving smoothly can be a major headache. Developers who work in GitHub Enterprise don’t want to jump into Jira, potentially missing context crucial to their work. Team leads and product managers who use Jira try to avoid sifting through pull requests to find the updates they need. That’s where an integration between Jira and GitHub Enterprise comes in. That’s also why both Atlassian — the people behind Jira — and Unito offer an integration for GitHub Enterprise and Jira. Here’s a breakdown of both solutions. Atlassian’s GitHub for Jira app Atlassian’s GitHub for…

Project management has its obstacles. Breaking down massive deliverables into smaller, achievable tasks. Keeping a team of experts aligned on objectives. Preventing the project’s scope from creeping to a point where the end result is a shadow of the project’s original intent. Getting buy-in from stakeholders when plans change. But the challenges don’t end at your project’s boundaries. Projects impact each other across the organization, and few leaders have the strategic visibility they need to see these impacts. That’s where integrated project management comes in. What is integrated project management? In most organizations, projects are run individually, w…

You’re at your desk reviewing last week’s ticket metrics, coffee cooling beside your monitor, and one number looks good: 4.5 hours average time to escalation. That means your L1 team tried everything before passing tickets up, right? Then you drill into a resolved incident. Engineering fixed it in 10 minutes. API timeout error (something they’d seen three times that day already). Your L1 agent spent 4 hours troubleshooting (restarted services, checked configurations, walked the user through cache clearing). Standard fixes for connectivity problems. Engineering recognized the pattern immediately and applied a known workaround. Where did those 4 hours create value? …

How familiar with Jira does a product manager actually need to be? The engineering team lives there. Sprint work happens there. Context lives there. But Jira was built for engineers. The interface assumes you care about workflow states, story points, and sprint velocity rather than customer problems and strategic priorities. PMs only need to know enough to communicate effectively with engineering, maintain visibility into progress, and avoid becoming a bottleneck. They don’t need to know enough to become a Jira admin. Not enough to configure workflows. Enough to participate without getting lost. This guide covers what product managers actually need to know abo…

In most organizations, collaboration between salespeople and developers is only possible with lengthy email chains and constant status update meetings. When a deal depends on development work to go forward, any delays in that collaboration can lose you customers and jeopardize your sales goals. But with Unito’s Jira-Salesforce integration, your teams can work together seamlessly, with all the data they need right at their fingertips in the tool of their choice. In this guide, you’ll learn how to build the Unito flow you need to make this happen. What is a Jira-Salesforce integration? A Jira-Salesforce integration is a piece of software that bridges the gap betw…

You’ve deployed AI agents to handle first-line customer inquiries, and they’re good at what they do—when they have the information they need. But you keep seeing them escalate tickets unnecessarily, give generic responses to known customers, or miss obvious context that would let them resolve issues immediately. The frustrating part? That context exists. It’s just trapped in a different system. Your billing history lives in Stripe. Account tier and contract details sit in Salesforce. Previous support interactions are in Zendesk. Project status updates are in Jira. Your AI agent only sees what’s in front of it: typically the current support ticket and whatever standard…

Data silos aren’t just inconvenient. They can completely derail important projects and create misunderstandings between departments. Worse, they’re expensive. According to data from Gartner, poor data quality costs organizations $12.9 million a year on average. Poor data quality can be caused by improper practices and rigid workflows but, in most organizations, data silos are the primary contributor. Think about the tools you use every day, like Salesforce, ServiceNow, or Jira. How easy is it for a team working in one of them to get the data they need from other sources? Can they easily share their data with someone else? Typical solutions to data silos often don’…

The backlog was supposed to be a list. One list, one tool, one source of truth. Reality diverged. Feature requests arrive through Zendesk tickets. The sales team drops customer feedback in Slack. Executives add strategic initiatives to an Asana project. Your PM tool tracks validated opportunities. The engineering backlog in Jira is supposed to reflect all of this, but it reflects whatever someone last remembered to copy over. Managing a product backlog now means consolidating input from half a dozen sources, making prioritization decisions across different contexts, and ensuring that whatever ends up in front of engineering has enough information to actually build…

According to the World Economic Forum’s Future of Jobs Report, businesses expect to automate 42% of their tasks by 2027. Nowhere are there more tasks to automate than in project management. Project managers have to collect requirements from stakeholders, turn these requirements into bite-sized tasks, dispatch these tasks to the right people, review work, send out reports, and more. Most project managers use project management automation to automate at least some of these tasks, whether that’s with built-in automations, software integrations, or other tools. That said, few project managers would say they’ve been able to automate 42% of their tasks. In this guide, y…

When teams track MTTR (mean time to resolution), they typically focus on technical response speed: how quickly engineers diagnose and deploy fixes. But look at actual incident timelines and you’ll find a different pattern. Delays happen while information travels between teams. Support has customer impact data trapped in tickets. Engineering has resolution context stuck in dev tools. Operations has monitoring insights isolated in observability platforms. The repair work waits on someone manually bridging these gaps. This isn’t about slow people or poor communication skills. It’s structural. Your systems don’t talk to each other, so humans become the connective tissue b…

You’re staring at an incident that looks familiar. The symptoms match something you saw three months ago: authentication failures cascading through the mobile app, then the web portal, then the partner integrations. You remember the pain of that incident clearly. What you can’t remember is whether you actually fixed the underlying problem or just patched the symptoms. You pull up the previous incident ticket. It shows the resolution: “Updated connection pool settings in the auth service.” But you’re looking at a Jira ticket, and the actual authentication service lives in a different team’s Azure DevOps backlog. The monitoring alerts came through PagerDuty. The custome…