Hiring and Onboarding Remote Employees

Enterprise software giants Salesforce and ServiceNow each excel in their intended domains – customer relationship management (CRM) solution and internal service management, respectively. Yet, it can be challenging to operate both of these platforms simultaneously across a large organization without ending up in two distinct data silos. The software development team or IT department ends up in one, while marketing, sales, and customer support wind up in the other. But these departments can’t function in isolation without the whole organization suffering. When processes get bogged down by redundancy and missing data, customers ultimately feel the impact. The solution is…

ServiceNow Integration Hub is the primary solution for engineers and IT professionals seeking to connect the leading IT Service Management (ITSM) system with other apps and tools in their stack. It’s undeniably powerful, enabling users to build custom integrations through “spokes” and the ServiceNow Flow Designer. However, in order to get the most out of Integration Hub, users must have significant technical expertise, budget, access to development resources, and lengthy timelines. For the largest organizations with fully staffed ServiceNow teams, those obstacles are minimal. For mid-size companies with limited resources however, alternative solutions can bypass many …

ServiceNow is a popular platform for organization-wide, enterprise-grade ITSM. But it’s rarely the platform everyone uses. Teams working in the Atlassian ecosystem typically rely on Jira for project management and sprint planning, which makes Jira Service Management particularly attractive — since it integrates natively with other Atlassian products. When organization-wide ITSM processes need to cross through software development projects (either because they impact these projects or require developer input), teams need to deal with two siloed systems that don’t share data effectively. That’s where an integration that supports bidirectional sync comes in. Here’s every…

When most of your processes pass through multiple software tools and generate tons of data, software integration becomes essential. But unless you’re already well-versed in these platforms, even a simple Google search can be enough to get overwhelmed. Between automations, iPaaS, iSaaS, WFM, where should you start? With a little bit of know-how, choosing the right software integration doesn’t have to be any more complicated than any other tool. Here’s a full guide to get you started. In this article What is software integration? Common options for software integration Software integration examples A software integration checklist What is software i…

Sprint planning is where PM preparation either pays off or falls apart. Teams that make decisions in under an hour see a 68% success rate; those taking over five hours drop to 18%. The difference often traces back to one question: did the PM arrive prepared? The engineering lead asks which backlog items are highest priority. Two don’t have acceptance criteria. The third depends on a design that hasn’t been reviewed. Forty minutes of the session disappears into requirements discussions that should have happened days ago. For PMs, the challenge isn’t understanding agile ceremonies. It’s knowing what to contribute, what to leave alone, and how to stay informed withou…

Software integration isn’t just becoming more essential to how your organization works, it’s already a core problem. According to data from Merge, 83% of organizations see product integrations as one of their biggest priorities. Cloud integration platforms are one of the best ways of doing this, They connect business systems without requiring significant IT resources, lengthy deployment times, or on-premise servers and architecture. Modern cloud platforms can be deployed in days rather than months, meaning you see a near-instant impact. What are cloud integration platforms? Cloud integration platforms are purpose-built integration solutions delivered over the cloud…

The data integration market is projected to reach $30.27 billion by 2030, according to data from Grand View Research. With the average organization using hundreds of SaaS applications, sometimes with overlapping purposes, data integrations are rapidly becoming an essential part of day-to-day operations. Data integration tools allow the automation of essential processes, the centralization of data from multiple sources, and the elimination of data silos. In this guide, you’ll get a list of the 10 best data integration tools on the market to help you choose the right solution. What are data integration tools? Data integration tools connect software platforms to k…

Getting work done today seems to require dozens of different apps, tools, and platforms. But when you’re bouncing around from HubSpot to Gitlab to Jira to Mailchimp, you might start feeling more frazzled than super-productive. That’s where no-code workflow automation comes in. With this software, you can get your daily processes running automatically, and put all your apps in communication with each other. This can be extremely useful if you need to work cross-functionally with multiple departments It’s a way to get your tech working for you — no coding skills required! Here are 10 great tools to get you started on your automation journey. Unito Kissflow …

Before workflow automation became a must-have for any business, employees were spending hours on repetitive and time-sucking tasks. With the introduction of workplace automation software like Zapier, organizations are now able to automate processes like tracking leads or filling out data so their employees can focus on areas of the business that matter most. As a leader in the workflow automation space, Zapier helps organizations build custom solutions to automate countless tasks across any business. With the average Zapier user saving ten hours of work a week, it’s no wonder it’s one of the go-to automation platforms for so many companies. However, like all too…

Professional services firms work with tight profit margins and every optimization they can apply to their operations has a direct impact on these margins. That’s why having a professional services automation software (PSA) is an essential part of setting up your firm’s tech stack. These platforms can make the difference between smooth client onboarding and long, unproductive back and forths. They can unlock new collaboration opportunities between teams, streamline delivery, and a lot more. Here’s a breakdown of this essential software category. Why do professional services firms need automation software? While every organization can benefit from the right autom…

Asana is one of the most popular project management apps on the market, due to its robust templates, strong automations, and ease of use. But it’s not usually the only tool your teams use. Some projects need more specialized tools, while other workflows might involve dedicated platforms like customer support tools or software development systems. That’s why Asana integrations are so important to keeping your workflows moving smoothly. Here’s why. What are Asana integrations? Asana integrations are built-in features or tools that close the gap between Asana projects and the work happening in the other tools you use. These integrations can automatically create As…

Azure DevOps is your command center for every aspect of your software development projects, from planning and coding to testing and deployment. It’s where your software developers will spend most of their time, but they can rarely do all of their work in it. They’ll often need to get context from other tools or at the very least collaborate with people in other tools. That’s where Azure DevOps integrations come in. Here’s Unito’s full guide to how these work. What are AzureDevOps integrations? Azure DevOps integrations bridge the gap between ADO and other tools, like Jira, Smartsheet, ServiceNow, and Smartsheet. Depending on the type of integration you use, thi…

Boomi is a popular iPaaS, or integration platform as a service, which allows enterprise teams to integrate essential systems and automate manual work. While it’s a popular platform, with customers like the Australian Red Cross, LinkedIn, and the American Cancer Society, it’s not necessarily the best option for every team. Let’s look at some of the best Boomi alternatives on the market. Unito: Best Boomi alternative for 2-way sync Unito is the best Boomi alternative for organizations that want enterprise-grade integration capability without waiting months to deploy their first successful integration. A Unito flow goes beyond the simple automations crowding t…

Jira is the homebase for software development projects in all sorts of organizations, from small startups to enterprise organizations. But while developers, team leads, and product managers might spend most of their days in Jira, that isn’t true of all teams they work with. Not only that, but key context for software projects often exists in other tools, from customer support platforms to spreadsheet reports. That’s why Jira integrations are so crucial to working effectively. Here’s how that works. What are Jira integrations? Jira integrations are bits of software that connect Jira projects with work items in other tools, like Asana, ServiceNow, Smartsheet, and…

Whether you’re moving from one Salesforce workspace to another, migrating from Salesforce to another CRM, or upgrading to Salesforce, you’ll need to migrate a ton of data. You can always build a team to handle this migration manually, but this isn’t feasible for most organizations. It leads to a ton of manual work, data loss, and more issues that can slow down or even completely stall your migration. Not to mention how expensive it can become. That’s why Salesforce data migration tools exist. For most organizations, these tools are a must-have for any migration to and from Salesforce. Here are some of the best. Unito: Best Salesforce data migration tool for phased…

Smartsheet is a powerhouse for project management, reporting, and more, but few organizations depend on it entirely for all their workflows. That means you’ll need to work across tools at least a little bit for every project. Unless you’re willing to copy and paste data across them, you’ll need some way to integrate Smartsheet with these other tools. Here’s how that works. What are Smartsheet integrations? A Smartsheet integration transfers data between your sheets and other tools. These integrations range in capability from automatically creating new work items in other tools when you create Smartsheet rows to dynamically updating fields in those rows whenever…

Salesforce Agentforce is a powerful platform for Salesforce admins who want to close gaps in essential workflows and give their teams more time to concentrate on mission-critical tasks. These autonomous agents only need a minimum amount of direction before they get to work, and they consistently learn from the tasks you set out for them. But just because the technology behind AI agents is incredibly powerful doesn’t mean Agentforce is the best option for all teams. Here’s a list of the best alternatives to Salesforce Agentforce, whether you’re working in Salesforce, in different tools, or looking to automate completely different use cases. The best Salesforce …

The average organization uses 106 SaaS apps, meaning work is disjointed by default. Every workflow needs to push data and work items from tool to tool to tool. This can create devastating misunderstandings and push projects past their deadlines. That’s why SaaS integration platforms are so essential. What are SaaS integration platforms? SaaS (software as a service) apps are delivered over the internet, meaning you don’t need to install them locally. SaaS integration platforms are tools that are both delivered over the internet and integrate SaaS apps. That means you can bridge the gap between the SaaS tools you rely on for day-to-day work with a similar platfor…

NetSuite is a leader in enterprise resource planning (ERP) platforms, used by many organizations to centralize data from CRMs, business intelligence tools, and more. But whether it’s because of the price tag, available integrations, or a lack of focus on a specific industry, many organizations look to one of NetSuite’s many competitors. Here’s a list of the best options out there. NetSuite Competitors: Summary table Netsuite competitorPrice rangeIdeal organization sizeBest forMain limitationQuickBooks Online$38-$275 a month50 or lessSmall and medium business accounting needsMore limited than other NetSuite alternativesXero$13-$78 a month50 or lessSmall and medi…

A failed product launch rarely comes from building the wrong thing. It comes from the right thing shipping while everyone else is out of position: sales unaware, marketing three days late, and support fielding questions without documentation. The feature shipped on Friday. Jira tickets closed. Engineering moved on. Monday morning, sales gets a customer question about the new feature and has no idea it exists. Marketing’s email goes out on Wednesday, announcing something customers already found on their own. Support has been improvising answers all weekend. Product launches involve multiple teams working independently on overlapping timelines. When coordination fai…

A digital asset management (DAM) system allows organizations to organize and categorize digital assets like videos, images, audio, and more. By using this system, an organization can ensure all its teams use the most up-to-date versions of its assets. DAM also ensures only people who have the proper permissions use specific assets, that they’re used consistently, and always used in a way that matches their brand. What is a digital asset? A digital asset is a digital file your organization uses in internal communications, marketing channels, websites, products, and more. These files might include product snapshots in .jpeg format, a white paper as a PDF, a backgroun…

There’s a disruption. Your incident management system detects the disruption, triggering a process that categorizes it, assigns it to the right person, and escalates it as necessary. But that escalation often brings a common problem: the incident disappears. That’s because most of the incident management lifecycle happens in a system like ServiceNow while the actual work involved in resolving that disruption happens in a tool like Azure DevOps. In this guide, we’ll cover the incident management lifecycle in detail, why it breaks down with escalation, and how you can fix it. What the incident management lifecycle actually covers Most IT teams have a pre-defined …

You update your ServiceNow ticket with engineering notes. Then open Jira to update the corresponding ticket with the same notes. Then Slack the engineer: “Did you see the update?” Then check both systems to confirm they match. Fifteen minutes gone. Forty escalations this week mean ten hours of duplicate work. Nobody’s tracking this (no time code for “checking if systems are in sync” exists) but you’re paying for it. In time. In delays when systems drift. In errors when updates don’t match. Management sees “tickets resolved.” Doesn’t see the invisible labor creating that output. Why escalation work stays invisible to management Your time tracking shows a ticket …

No one has time to waste on repetitive tasks like manually updating workflows or making endless custom rules for different Jira projects. This work needs to be done, but does it need to be done by you? The answer is probably “no.” But if you’re not doing it all, who will? No one has to. In this article, you’ll find two different tools that can help you automate and integrate Jira workflows and customize the tools in your tech stack to help you work smarter, not harder. Let’s cover the difference between Unito and ScriptRunner for Jira, what features and benefits they include, associated costs, and what option will best fit your needs. Unito vs. ScriptRunner fo…

Data makes for better decisions, more effective projects, and stronger alignment across your organization. With Smartsheet as the powerhouse for that data, you get visibility on valuable work, seamless collaboration, and deep reporting. But the data you need isn’t always in Smartsheet. That’s when you need a software integration. Smartsheet offers its own integrations through Smartsheet Bridge, allowing you to bridge the gap between this essential tool and other platforms. Unito’s Smartsheet integration, meanwhile, creates a two-way flow between Smartsheet and other tools, powering smoother collaboration across tools. Here’s your guide to picking the right option …