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United Parcel Service posted third-quarter results that handily beat Wall Street’s expectations and gave details about its turnaround efforts, including approximately 48,000 job cuts. Shares rose more than 7% in afternoon trading on Tuesday. UPS earned $1.31 billion, or $1.55 per share, for the three months ended Sept. 30. The Atlanta-based company earned $1.99 billion, or $1.80 per share, a year earlier. Removing one-time costs, earnings were $1.74 per share. That easily topped the $1.31 per share that analyst polled by Zacks Investment Research were calling for. Revenue totaled $21.42 billion, surpassing Wall Street’s estimate of $20.84 billion. UPS …

Fast Company’s Most Innovative Companies is our flagship franchise and one of our most eagerly awaited editorial projects each year. To determine honorees, our editorial team spends months evaluating organizations that are driving progress across industries and around the world. We track their performance, compare them to competitors, and assess their impact within broader industry and societal trends. The final list serves as both a definitive snapshot of innovation today and a road map for what’s next. Here’s what we’re looking for: Fresh innovation Most Innovative Companies is not a lifetime achievement award. We’re interested in what’s new. Tell us about produc…

Most American cities have street networks that are engineered for us to comfortably drive much too fast for our surroundings. Even our old, pre-automobile cities have been “upgraded” to make dangerous driving habits easy. Transportation professionals are allowed to use good judgment when deciding how to design city streets, but they often need to be reminded, especially in cities where the state department of transportation has authority. It’s not enough for you as a good urbanist to tell an engineer to make better choices. After all, they’re not a malicious bunch trying to wreck society. They’re conforming to the long-established rules of the industry. The AA…

The Barclays Center is taking its dressing rooms for touring artists to the next level, and they looked to local inspiration to decorate them. The Brooklyn venue, which hosts concerts and is home to the NBA’s Brooklyn Nets and WNBA’s New York Liberty, has upgraded six dressing rooms that now resemble Brooklyn brownstone apartments, complete with moody tones, soft-glow lighting, and high-end fixtures and finishes. The makeover is part of Barclays Center parent company BSE Global’s $100 million, five-year upgrade of the venue that’s still set to include improvements like a new fan zone and a new premium membership club. Laurie Jacoby, BSE Global’s chief entertai…

Insincerity is the mother of deceit. Whenever we say something we don’t mean, we tell a lie. It may be a small misrepresentation, but it’s still a lie as we are being dishonest to hide what we truly think and feel. Repeated insincerity breaks down trust, communication, and understanding. So why do organizations, often without even knowing it, encourage insincerity in their employees? The answer lies a little with social media and a lot in narcissism. NARCISSISTS, NARCISSISTS, EVERYWHERE Since the early 1980s, psychologists have been tracking a steady rise in narcissism: a growing self-consciousness and preoccupation with our image and what other people say abou…

In a company’s early days, culture is forged through proximity—shared desks, late nights, and the push-and-pull of turning ideas into reality. Decisions happen on the fly, and everyone knows each other by name. But as you scale—especially as a remote-first organization—that sense of connection can quietly fade. Suddenly, you realize you can’t attend every onboarding, celebrate every milestone, or even recognize every face on a Zoom call. That moment should give you pause. In fact, if it doesn’t, you’re missing a red flag. At Appfire, we’ve gone from a small crew to nearly 800 people across multiple continents. Our remote-first approach lets people “work where they…

Cracker Barrel posted lower-than-expected sales in its fiscal first quarter and trimmed its revenue forecast for the year as it continued to feel the fallout from a botched plan to revamp its logo and restaurants. The Lebanon, Tennessee-based restaurant chain said Tuesday its revenue fell 5.7% to $797.2 million in the three months ending Oct. 31. That was lower than the $800 million Wall Street anticipated, according to analysts polled by FactSet. Cracker Barrel said its same-store restaurant sales dropped 4.7% while sales in its retail shops dropped 8.5%. Those declines were also slightly higher than analysts forecast. Cracker Barrel said it now expects total revenue …

The world of popular psychological ideas, which is largely the self-help industry, is not short of contradictions. For instance, it simultaneously promotes the benefits of emotional intelligence (the ability to empathize with others and engage in strategic impression management) and authenticity (the tendency to express what you really feel and think without much consideration for others’ opinions). It also frequently celebrates self-acceptance and constant self-improvement (“love yourself as you are”… but also “become the best version of yourself”), mindfulness and relentless ambition (“stay in the zone, present and serene”… while hustling aggressively toward big goals),…

New York City Mayor Eric Adams ended his struggling reelection campaign Sunday, an acknowledgment that he was no longer a credible contender after a year of scandal and political turmoil. In a video released on social media, Adams spoke proudly of his tenure as mayor. But he said his now-dismissed federal corruption case left voters wary of him, and “constant media speculation” about his future made it impossible to raise enough money to run a serious campaign. “Despite all we’ve achieved, I cannot continue my reelection campaign,” he said. Adams did not endorse any of the remaining candidates in the race, but he warned of “insidious forces” using local government to “…

Every morning, people fasten their watch, slip on a bracelet, and head out the door without thinking much about what they might encounter along the way. The air they breathe, the dust on their hands, and the surfaces they touch all feel ordinary. Yet many chemical exposures happen quietly, without smell, taste, or warning. What if something as simple as a silicone band around your wrist could help track those invisible exposures? Environmental monitoring has traditionally relied on snapshots of exposure from a water sample collected on a single day, a blood sample drawn at one point in time, or soil tested from a specific location. But exposure unfolds gradually a…

Restaurant operators have been automating customer service processes for years. Implementing kiosks, self-checkout, and mobile ordering has helped margins and cut labor costs. But now there’s a problem. Friendliness scores dropped 12 points in just one year. Thirty-three percent of customers actively avoid restaurants that feel too automated. And AI is about to flood the market. Here’s the choice operators face: double down on customer-facing automation and watch friendliness scores keep falling or use AI differently. It’s time to stop automating what customers value and instead start automating what they don’t see. Smart operators recognize that having AI take or…

Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday morning. With apologies to T.S. Eliot, some CEOs are finding that February, not April, may be the cruelest month. In recent weeks, Workday, PayPal, and The Washington Post parted ways with their chief executives, suggesting that high CEO turnover, which reached record levels in recent years, may con…

Abu Dhabi carrier Etihad said Friday it is launching flights to Kabul, making it the latest airline to offer direct routes to the Afghan capital. Etihad, which announced a record $476 million profit in 2024, said the new service responded to “growing demand” for travel between the United Arab Emirates and Afghanistan and that the three weekly flights starting in December would support “trade, travel, and community ties.” “The UAE hosts one of the largest Afghan communities in the Gulf, with around 300,000 Afghans living and working in the country, according to the Afghan Business Council,” the airline said in a statement. “The new flights will further strengthen these e…

I slip on a pair of Nike running shoes. I clip a chunk of metal to the heel, which wraps around my lower leg like a shin guard. The battery goes on last, hugging it all like a high ankle bracelet. In all of 30 seconds, I’ve turned my legs into robots. I’m wearing Nike’s new exoskeleton footwear, dubbed Project Amplify. My legs feel heavier for sure. But with each step, there’s a little kick in my heel. Like a cherry bomb exploding underfoot. And when it launches next year under a new name for an undisclosed price, Project Amplify will power runs up to 10 kilometers long on a single charge, increasing your energy output by 15% to 20% along the way. “Think of i…