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We have reached the moment white collar workers have feared for months. Has AI finally come for my job? Companies like Salesforce claim they need fewer human employees to do the work AI can tackle, after laying off thousands. Klarna claims the company was able to shrink its headcount by about 40%, in part because of AI. Duolingo said last spring it will stop using contractors for work that AI can handle. Overall, companies have announced a staggering 700,000 job cuts in the first five months of 2025, an 80% jump from the previous year. The irony is almost poetic. For years, the tech industry assumed robots would come for factory workers first. Amazon’s leaked documen…

Lufthansa announced on Monday it plans to cut thousands of workers as it aims to increase profitability and efficiency, in part by relying more heavily on artificial intelligence. The airline group said it will eliminate a total of 4,000 jobs worldwide by 2030, the majority of which will be in Germany—with a focus on administration roles, not operational ones. “The Lufthansa Group is reviewing which activities will no longer be necessary in the future, for example due to duplication of work,” the company said in a statement. “In particular, the profound changes brought about by digitalization and the increased use of AI will lead to greater efficiency in many are…

CIOs are grappling with how to leverage AI, but most are asking the wrong question. It’s not about an “AI strategy.” It’s about a business strategy powered by AI. At Samsara, when we focused AI on clear business problems, we cut support chat volume by 59% with virtual agents, our IT help assistant auto-resolved 27% of tickets during the pilot, and engineers accepted about 40% of suggested code from AI code-assist, freeing teams to ship faster and tackle harder work. My takeaway is that if you treat AI as a separate initiative, you’ll chase tools. If you treat it as leverage on a business KPI, you’ll create impact. The VC Mindset: Investing in AI My philosop…

For many people, the word sabbatical conjures a very specific image: a long break from work, perhaps time spent on a beautiful beach, maybe a few weeks of rest before returning “recharged.” It’s often perceived as indulgent, impractical, or reserved for academics and executives with generous benefits. That image misses the point. A sabbatical isn’t a more extended vacation. It isn’t an escape from responsibility. And paradoxically, it isn’t even primarily about rest. When well executed, a sabbatical is a deliberate interruption that creates the conditions for identity discovery, integration, and renewal. When done poorly, it can leave people just as disoriented as whe…

To survive in today’s market, enterprises must deliver experiences that feel instant and intelligent. Customers expect brands to anticipate their needs and guide them through interactions that are seamless and personal. It’s the promise of having the right conversation at exactly the right moment. But here’s the reality check: While “real time” dominates boardroom conversations, most data ecosystems are anything but. MOVING BEYOND “NEXT BEST ACTION” For years, the “next best action” model has been the playbook for customer engagement. It takes available data, analyzes it, and delivers a single, data-driven response, like recommending a product or sending an off…

Sunday’s Grammys mark a return to normalcy after the 2025 show was altered to focus on Los Angeles-area wildfire relief efforts. “I think we will see some history-making moments,” Recording Academy CEO and President Harvey Mason jr. told The Associated Press. “With artists being nominated in categories they haven’t been previously nominated in, and a new crop of talent coming through the system this year — I think we’re going to see some really exciting results.” Here’s what you need to know about the 2026 Grammys, including how to stream and where you can see music’s biggest stars walking the red carpet. How do I watch the Grammys? The main show will air l…

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible thanks to technological innovation. And as it shifts, we’re moving beyond the age of reactive service, where customer satisfaction was measured by stale, bi-annual surveys. We’re entering an era of proactive, predictive customer care. Companies’ missions today should be to transform every interaction into a moment of loyalty and growth, a goal we are working to achieve through our latest in-house innovation: the Customer Experience Index, or CXI. While many companies talk abo…

Patagonia, the outdoor apparel company, is suing Pattie Gonia, the drag queen and environmentalist, for trademark infringement—a move the company says is necessary to “protect the brand [it has] spent the last 50 years building.” In a lawsuit filed in California federal court this week, Patagonia argues that Pattie Gonia’s name, particularly when used on apparel or in support of environmental sustainability, competes “directly” with the products and advocacy work core to Patagonia. Patagonia claims in its complaint that the overlapping names have already confused customers, and that a recent move from the drag queen to sell her own branded apparel goes against a…

Everyone is talking about it in group chats, at the supermarket, and at the gas pump. No, it’s not Heated Rivalry—it is the “monster” winter storm that is set to hit the U.S. this weekend, traveling from Texas across the Southwest, into the Southeast, and finally into the Mid-Atlantic states and into New England. The storm is forecast to dump a whopping ten to 20 inches of snow, creating dangerous conditions for about half the nation, according to the Washington Post. Widespread heavy snow, sleet, damaging ice, and a potential nor’easter could affect as many as 230 million Americans from Friday, January 23 to Monday, January 26, bringing temperatures below zero, …

I feel it—the strain, the fractured attention. The constant tug to check, scroll, click. Everything we want is a tap away. Yet when we chase it all, something essential slips through our fingers. I see it clearly in my own world of conferences and events. These are spaces meant for connection, yet people often leave feeling overwhelmed and oddly under-connected. The truth is that genuine engagement is rare. According to Gallup, only 21% of employees are fully engaged. Most are simply going through the motions. It’s a similar story at large-scale events and webinars, where participation beyond passive listening has long been the exception, not the norm. That’s exactly …

Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday morning. In today’s business environment, uncertainty is the new norm: 70% of current CEOs surveyed by management consulting firm AlixPartners say their companies face high levels of disruption. To lead through such terrain, boards and recruiters searching for future CEOs need to focus less on a can…

In September, my mom died after a short battle with colon cancer. She was 83 and lived a full life in which she had a fulfilling career in education, traveled the world visiting 100-plus countries, and was married to my father for more than 60 years. It’s hard to lose a parent, and my workplace (like many) allowed me time off to be with family for the days before and after the funeral. But no matter how generous the policy at your workplace is, you’re going to have to come back to work before you’re done grieving. Grief happens following any significant event that creates a tear in the fabric of your life story. The death of a loved one is an obvious source of grief, …

The value of cryptocurrency XRP continues to slide, dipping as low as $1.92 as of Monday morning. XRP—the native crypto token of the XRP Ledger, created by Ripple Labs—has seen its value hover around the $2 mark for roughly a month, and has been on a downward trend since late July, when values peaked at more than $3.50. Values remained elevated through most of the summer months, catalyzed by U.S. regulators dropping legal actions against Ripple Labs, which had stretched on for several years. Additionally and subsequently, XRP ETFs have hit exchanges, theoretically broadening XRP’s appeal and reach within the crypto space. That, it seems, should have increased demand …

My work across decades has spanned sectors, geographies, and cultures, focusing on exploration, discovery, and innovation. My husband and I have defined our work across business, nonprofit, and philanthropy simply: “We invest in people and ideas that can change the world.” I spend much of my time exploring and sharing exciting developments that hold great promise. This work has taken me from building the Internet revolution, to working in villages and cities across the globe and America’s 50 states, to the boardroom of the National Geographic Society, where I just completed a decade of service as Chairman of the Board. It has been a true privilege to lead these ef…

Ah, brainstorming. The corporate rite of passage where creativity goes to die. It usually involves a room full of well-intentioned people offering ideas that feel familiar but not fresh. Why does this happen? Because most people stick to the “safe zone,” avoiding anything that might make waves, or worse, ruffle feathers. But here’s the problem: safe ideas don’t change the game. If you want ideas that truly shake things up, you’ve got to do something radical. You have to give your team permission not just to think differently but to think outrageously. And to do that, you need to encourage them to come up with ideas so bold, they might just get them fired. How to …

The countdown is on for the 2026 Winter Olympics in Italy. The torch relay is already underway and some of the top athletes are already making headlines. There are 16 sports in all, including some never seen before, and 116 gold medals are waiting to be awarded when competition begins in less than a month. This will be the most spread-out Winter Games in history: The two primary competition sites are the city of Milan and Cortina d’Ampezzo, the winter resort in the Dolomites that is more than 400 kilometers (250 miles) away by road. Athletes also will compete in three other mountain clusters besides Cortina, while the closing ceremony will be in Verona, 160 km (100 mile…

Pricing is one of the most powerful growth levers a business has, yet it is still one of the most overlooked. While teams spend months refining product and brand, pricing decisions are too often rushed, emotionally charged, or guided by instinct rather than insight. Under the pressure of rising costs and competitive pressures, many leadership teams resort to the fastest fix: promotions to meet short-term targets or price increases to plug a margin leak. The companies that consistently outperform take a different approach. They treat pricing as a strategic, evidence-led discipline. They ground pricing in how customers perceive value and make decisions to deliver gr…

Nvidia forecast fourth-quarter revenue above Wall Street estimates on Wednesday, betting on booming demand for its AI chips from cloud providers against the backdrop of widespread concerns of an artificial intelligence bubble. The results from the AI chip leader mark a defining moment for Wall Street, as global markets looked to the chip designer to determine if investing billions of dollars in AI infrastructure expansion had resulted in towering valuations that potentially outpaced fundamentals. The world’s most valuable company expects fiscal fourth-quarter sales of $65 billion, plus or minus 2%, compared with analysts’ average estimate of $61.66 billion, accord…

An investigation into a sprawling betting scheme to rig NCAA and Chinese Basketball Association games ensnared 26 people, including more than a dozen college basketball players who tried to fix games as recently as last season, federal prosecutors said Thursday. The scheme generally revolved around fixers recruiting players with the promise of a big payment in exchange for purposefully underperforming during a game, prosecutors said. The fixers would then place big bets against the players’ teams in those games, defrauding sportsbooks and other bettors, authorities said. Calling it an “international criminal conspiracy,” U.S. Attorney David Metcalf told reporters …

First there was Spotify Wrapped. Then came Snapchat Wrapped, YouTube Wrapped, and even Uber Eats Wrapped—shortly after, SNL parodied the idea. If you thought you were officially wrapped up for the year, LinkedIn had other plans. The platform just dropped its inaugural Year in Review—essentially, LinkedIn Wrapped. LinkedIn’s Year in Review recaps your activity on the platform, from how often you logged on and when you were most active to how many posts you shared. It tallies your comments, new connections, and total profile impressions, then assigns you a personality type based on how you used LinkedIn. The feature also taps into the platform nostalgia trend, w…

For decades, the discussion around organic farming has centered on important tenets of sustainability, environmental health, animal welfare, and a vision for food that heals rather than harms. But in America’s fields today, a different conversation is taking root and is grounded in profits. With new economic data and over 40 years of side-by-side comparisons between organic and conventional systems, we can now confidently say that organic is no longer just a values-driven choice; it’s the most profitable model available to U.S. farmers. At Rodale Institute, the latest Economics of Organic report examines farm-level data across crops, regions, and production systems. T…