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Isaac, 33, has been a mid-level software development engineer at a Big Tech firm for four years, and noticed entry-level job postings dropping at his workplace at the start of 2025. The work, however, didn’t vanish with them. Tasks once handled by junior engineers—like writing and testing code, fixing bugs, and contributing to development projects—were absorbed by senior staff, often with the assumption that AI would make up the difference. And while AI has sped up the velocity of shipping code and features, there are fewer people to do tasks like designing, testing, and working with stakeholders, which AI has zero grasp on. The cracks have been hard to ignore. “Seniors …

A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional support team with rows of agents on the phones, sitting at computers triaging tickets. Instead, it looked more like a control room. There were specialists monitoring dashboards, tuning AI behavior, debugging API failures, and iterating on knowledge workflows. One team member who had started their career handling customer questions over chat and email (resetting passwords, explaining features, troubleshooting one-off issues, and escalating bugs) was now writing Python scripts…

As Valentine’s Day approaches, finding the perfect words to express your feelings for that special someone can seem like a daunting task—so much so that you may feel tempted to ask ChatGPT for an assist. After all, within seconds, it can dash off a well-written, romantic message. Even a short, personalized limerick or poem is no sweat. But before you copy and paste that AI-generated love note, you might want to consider how it could make you feel about yourself. We research the intersection of consumer behavior and technology, and we’ve been studying how people feel after using generative AI to write heartfelt messages. It turns out that there’s a psychologica…

Nikolai Tesla was a revolutionary thinker with bold, transformative ideas. Yet it was George Westinghouse and Thomas Edison who shaped how electricity was brought to the world. The personal computer was invented at Xerox PARC (Palo Alto Research Center), but it was Apple that brought the Macintosh to market. William Coley pioneered cancer immunotherapy, but James Allison made it a reality. We grow up believing that if an idea is good, it will naturally rise to the top. Yet that’s rarely, if ever, true. To make an impact, you need to understand power and influence. It isn’t about titles, authority, or formal position. It’s about understanding how decisions actually get…

News that the Washington Post had laid off hundreds of workers and scrapped several sections of the storied paper altogether stunned the journalism community last week. The Post cut roughly one-third of its staff, reduced local coverage, and completely destroyed its sports and international departments. The paper is owned by Jeff Bezos. The Amazon founder, who has a staggering net worth of approximately $250 billion, bought the Post for $250 million in 2013. The newspaper has consistently lost more money than it has made since the 2020 election, yet has long been considered a stalwart of American dailies. But last week, The Post’s editor-in-chief Matt Murray told …

Ghost jobs are postings for positions that don’t actually exist for various reasons, and they waste countless hours for job seekers who apply to roles that were never meant to be filled. Experts in recruiting and career strategy have identified specific warning signs that reveal when a posting is likely fake or abandoned. This guide breaks down how to recognize these red flags before investing time in an application, so you can better focus your efforts on genuine opportunities. Prioritize Responsive Employers that Show Immediate Engagement One reliable way to identify a ghost job is to see whether applying to it leads to any human response at all. Today, silence h…

Three weeks into her new role as VP of operations, “Maria” got an 11:47 p.m. Slack from her COO: “Where are we on the Q3 supply chain numbers?” She had sent him those numbers that morning. She sent them again. By 6 a.m., Maria’s boss had changed the entire project scope based on a board conversation she didn’t know had happened. By noon, he’d cc’d the CEO on a complaint about “delays”—delays caused by his own shifting priorities. Maria didn’t push back: She absorbed the burden. She reframed his abrupt messages before forwarding them to her team. She stayed late recalculating projections to match his latest mandate. She deflected her team’s frustration with carefu…

You’re invited to a holiday party with a dress code—cocktail attire. Instead of panic-scrolling through a bunch of dresses that look great on someone else and questionable on you, you open your laptop. A runway show starts in your living room. The lighting is cinematic. The music hits. And every model walking the runway is YOU. Same body, same proportions, same posture. You toggle the scene from dramatic spotlights to natural daylight to a candlelit restaurant, watching how each dress moves and fits in real life before you pick the one that feels right. But this isn’t just a better shopping experience; it is a design process that’s likely to yield an outfit that appea…

As the Barack Obama Presidential Center takes shape ahead of its June 2026 opening, some observers have pointed feedback about an element of the building’s design. The Chicago tower features all-caps lettering that wraps around two sides of the building. But for many people, the text—an excerpt from the former president’s speech in 2015, on the 50th anniversary of the marches from Selma to Montgomery, Alabama—is nearly impossible to read. Its designers say legibility isn’t the only—or even the primary—function of the lettering. “One of the key questions I asked at the beginning was, are people supposed to read this?” says designer Micheal Bierut, who typeset t…

Women’s sports continue to thrive. Record-breaking WNBA viewership, a flood of new brand investment, and now Unrivaled: the women’s basketball league built by players, for players. Commissioner Micky Lawler pulls back the curtain on what it really takes to launch a high-stakes sports startup in the full glare of the public eye. The question is no longer whether women’s sports can compete. It’s how fast they can grow. This is an abridged transcript of an interview from Rapid Response, hosted by the former editor-in-chief of Fast Company Bob Safian. From the team behind the Masters of Scalepodcast, Rapid Responsefeatures candid conversations with today’s top business le…

Accessibility is often treated as a technical problem. Does it meet standards? Is it ergonomic? Is it safe? Those questions matter, but they are incomplete. Many products fail not because they don’t function, but because they make the user feel singled out. Shame is one of the most powerful barriers to product adoption, and it is rarely discussed in design reviews. People delay using canes, grab bars, hearing aids, or mobility supports even when they would meaningfully improve daily life. Why? Because many products still communicate something the user does not want to say out loud: Something is wrong with me. If we want accessible design to succeed, and we want pe…

According to the World Economic Forum, 40% of employers expect to reduce their workforce where AI can automate tasks by 2030. Thanks to artificial intelligence, leaders are under pressure to raise the bar on what they will deliver to their stakeholders—with the expectation that thanks to AI, companies can (and must) achieve more. That matters for job hunters, who need to get clear on the value they can provide to organizations if they want to get hired. And while we can be reactive—relying on the AI screeners, which many recruiters use, to select us out of the pile of submitted résumés—we should get proactive, smartly deploying our networks to get our feet in the door…

In recent months, fans of Burger King appear to have fallen out of love with the chain’s signature sandwich, the Whopper. Social media has been full of complaints about the quality of ingredients and even completely deformed burgers. In response, the burger chain said this week that it is rolling out a revamped Whopper. Here’s what’s changing, and where and when you can get yours. Why is Burger King revamping the Whopper? In short, customers became unhappy with the quality of the chain’s flagship burger in recent years. Criticisms range from the lackluster quality of ingredients in the burger to soggy buns to even smashed burgers (no, not in a good way). …

Gorin explains Expedia’s three-part AI strategy, from improving travel products to giving employees “superpowers.” View the full article

Web browsers love the theme of navigation. Safari is clearly a compass. Chrome appears to be an all-seeing cyborg eye. But Firefox? It’s comparatively unhinged: a wild animal made of flame. It’s like a beast out of Pokémon, Digimon, or Chinese mythology. And now, for the first time, the fox is breaking out of the Firefox logo to become a full-blown corporate mascot ready to protect its customers. In an era when AI companions are quickly becoming commonplace, the fox named Kit is a keen-nosed scout, helping you navigate a world filled with unprecedented surveillance. “Kit is really like your companion for this internet era,” says Amy Bebbington, global head of brand at Moz…

In early March, OpenAI unleashed a one-two punch, dropping two major frontier models just days apart. First, we got the new GPT-5.3, an “instant” model optimized for fast, accurate responses. Then, OpenAI released GPT-5.4 two days later. This is a “thinking” model optimized for deep analytical work. I was a beta tester for OpenAI in the early days, and today I spend hundreds of dollars per month using their models through the OpenAI API. I’ve tested both GPT-5.3 and 5.4 extensively since their launch. The new models represent a totally different approach, and hint at a major change in how big AI companies build their tech. The doer OpenAI’s fir…