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American Airlines is leaning further into the idea that airport lounges should feel less like generic waiting rooms and more like extensions of the cities they serve. Its latest project in Nashville makes that strategy pretty clear. At Nashville International Airport (BNA), the airline is planning a new Admirals Club that will significantly expand its footprint and redefine what a lounge can be. A much bigger lounge The new space in Concourse A will span about 17,400 square feet, nearly triple the size of AA’s current lounge at the airport. When it opens, it’s expected to be the largest airline lounge at BNA, giving travelers far more room to spread out, …

Passengers flying with low battery on their phones might be out of luck—at least if they are flying American Airlines. The country’s largest airline is implementing a new policy that will restrict how many portable chargers passengers may bring to the aircraft, citing potential safety concerns from lithium batteries. “We know our customers rely on portable chargers to keep devices powered throughout their journey,” the carrier told CBS. “To support safety on board while ensuring our customers continue to have the ability to charge when on the go, American is requiring customers to keep these devices easily accessible during flight.” The new policy goes into ef…

Plenty of brands use AI to talk to consumers. In other words, they’re tapping AI to generate customer service responses, automate interactions, and speed up outreach. But what they’re not doing is investing in the listening side of AI or leveraging into its vast capabilities here—i.e., using AI to better understand customer friction, synthesize feedback, spot patterns, or act on what people are saying. And to me, this is a major miss. Whenever leadership looks out onto their world below—rather than from within the trenches—gaps can emerge. And while leaders routinely make business decisions with the aid of spreadsheets, dashboards, and second-hand summaries, you can’t m…

You know, there was a plague before COVID. Lots of people came down with it every morning and evening: the agony of traffic and train delays. Commuting sucked, and everyone agreed on that. Then remote work came along and, all of a sudden, having to go into the office disappeared for millions. But something else disappeared, and no one really talks about that part. If you listen closely to parents now, you’ll hear it. They miss the commute. Sort of. They don’t miss fighting for a seat on the subway. And no one is longing for the good old days of gridlock. But they do miss what that time offered them. I didn’t realize it either until it was gone. Catching our bre…

A tall baobab tree greets people inside the Long Beach, California, headquarters of Vast, an aerospace company that is building the space station of the future. It’s planted beneath a skylight in the center of a white-painted circular lobby furnished with a sleek aluminum reception desk and built-in wood banquette that follows the curve of the walls. The tree and the room are symbolic. The former references trees in The Little Prince, a 1943 novella with a character who travels between planets, and the latter has the same diameter of a Haven-1 module, which the Vast team hopes will become home to researchers, astronauts, and travelers and eventually succeed the Inter…

The biggest misconception about small business growth? That it’s a solo sport. The small business owners who navigate complexity and capture opportunity are rarely doing it alone. They’re learning from peers by leaning into community and investing in their own growth. Running a business today means extraordinary opportunity as well as real complexity. The demands have never been greater, but neither have the tools, communities, and resources available to help you rise to them. Today’s small business owners are expected to be operators, marketers, analysts, and customer service reps, all while delivering the craft and expertise that makes their business so special. The g…

One of the most daunting tasks when you start a new job is developing trust with your new colleagues. Whether you’re new to the world of work or an experienced hand, you are still starting at ground-zero with your new colleagues when you walk in the door. While you’re likely to get the benefit of the doubt, you still need to develop a rapport quickly and help people to see that you can be relied on. Here are four suggestions to get you started. 1. Find a couple of quick wins You want your new colleagues to see that you can be successful at your work. Unfortunately, many projects can take a while to complete and determining whether those projects are successful …

Working mothers are sleep-deprived. While parenting and sleep deprivation go hand in hand, at work, moms are expected to be on their A-game. However, a new report is shedding light on how too little sleep is impacting how moms are able to show up at work, or even, if they’re able to show up at all. According to the new Bedtime Report from Better Sleep, a relaxation and sleep app with over 65 million users worldwide, moms are struggling to get enough rest. The research, which was conducted by Wakefield Research and involved 1,000 U.S. mothers, found that over the past year more than half of working moms (53%) have either called in sick, left work early, or underperfor…

In New York, lawmakers are considering a pied-à-terre tax on second homes worth $5 million or more. It’s part of a growing wave of legislation focused on taxing the rich. But some wealthy people aren’t too happy about it. On an earnings call this week, Steven Roth, chief executive of Vornado Realty Trust, likened the rhetoric around taxing the rich to hate speech. Steven Roth Roth was specifically referring to what he called a “spat” between New York City Mayor Zohran Mamdani and billionaire Citadel CEO Ken Griffin. Mamdani recently filmed a video saying he would “tax the rich” outside Griffin’s multimillion-dollar penthouse. (The building, as noted …

Golf fans are eagerly awaiting the start of the 2026 PGA Championship, which kicks off this week. From May 14 to the 17th, the biggest 156 names in golf will compete to earn the coveted Wanamaker trophy. Last year’s winner Scottie Scheffler, 29, who took home the trophy for the first time, will return as the defending champion. Other big names will include Rory McIlroy, who is coming off of two consecutive Masters titles and is trying for his third PGA win and seventh major title. Other star players to watch are Cameron Young, Jon Rahm, and Bryson DeChambeau. This year, the tournament will take place at Aronimink Golf Club in Pennsylvania, a location that hasn’t hosted…

For high school senior Aliyah Pack, getting distracted during school is the norm. Kids in her Pennsylvania school district use iPads starting in kindergarten, switch to Chromebooks in second grade and get their own MacBooks in eighth grade. Aliyah has ADHD, and finds it difficult to concentrate when she’s learning from a screen. She’ll watch Netflix in class on her school laptop, hiding her earbuds behind her long, curly hair. “It’s very hard to get into the mindset of being in school,” Aliyah said. Aliyah’s mother saw her grades were falling and asked the school to take away her laptop. But she was told that wasn’t possible. Across the country, parents are voicing co…

AI is changing the job hunt for candidates and employers, but also the recruiters caught in the middle. From AI-screened video interviews to platforms like Paraform that reward recruiters for smart matches, the hiring industry is evolving fast. But as these tools get smarter, one question remains: Will human recruiters still have a seat at the table? View the full article

Prices are rising again, and by some measures, consumer sentiment is as low as it’s ever been. That makes it an opportune time for some Americans to perhaps get a boost to their credit scores if they’re able to. Now they might be able to. Last fall, FICO announced a new generation of its UltraFICO Score—an upgrade to its existing scoring model—infusing it with real-time cashflow data (with consumer permission, of course) from fintech company Plaid. The new and improved model is now live and available to lenders. FICO’s leadership says it could help lenders make better decisions about creditworthiness and, in most cases, consumers could see a boost to their cre…