What's on Your Mind?

As consumers, we are accustomed to rating almost all the products and services we pay for. From toilet paper and tacos, to vacation rentals and online courses, a star rating is the status quo for reviewing pretty much any customer experience. But for platform-based gig workers who work to provide all kinds of everyday services, these ratings are nightmare fuel. Taking consumers mere seconds to dole out, anything below the full five out of five stars can completely upend a gig worker’s income and access to work. Academics from around the world have found that negative reviews often serve as disciplinary tools that can reduce a worker’s pay, can generate an “inexplicabl…

St. Patrick’s Day usually conjures images of partying, Catholicism, Irish nationalism and, perhaps most famously, the color green: green clothes, green shamrocks, green beer and green rivers. So my students are often surprised when I tell them that St. Patrick’s Day was once a solemn feast day when you’d be far more likely to see the color blue. In fact, there’s even a color known as St. Patrick’s blue. ‘True blue’ Historians don’t know much about St. Patrick. But they believe he was born in the fifth century as Maewyn Succat. He wasn’t Irish; rather he was born in Wales, the son of a Roman-British official. He was, however, captured by Irish pirates and en…

In the span of three plays in the second quarter of the most-watched event on television, Kansas City Chiefs quarterback Patrick Mahomes was sacked multiple times before launching the football soaring through midair—only for it to be intercepted and returned for a touchdown by his opponent, the Philadelphia Eagles. And as that series of unfortunate events unfolded for the Chiefs at Super Bowl LIX, it seemed America rejoiced. As one X user wrote before the big game: “The amount of people I know who will be rooting for the Eagles simply because they don’t want the Chiefs to win is a beautiful thing. Hate conquers all.” Hate conquering all certainly seemed to be the …

Unlimited PTO policies were all the rage for a while, but now they’re starting to lose their allure. Here, experts weigh in on why companies are shifting away from this once-popular benefit, what alternative solutions look like, and why other options can be more effective. Failing to Deliver Unlimited paid time off policies are losing popularity because, in practice, they often fail to deliver the flexibility and wellness benefits they promise. While they sound progressive, the reality is that many employees end up taking less time off under these policies. Without a clear benchmark for what’s considered “normal” or acceptable, employees often hesitate to use thei…

If you’re in charge of selecting a leadership development solution for your organization, your budget might feel dwarfed by the goals and needs the program must address. And while the money you have to spend is limited, the options you have to choose from—coaching, learning platforms, content libraries and more—are not.  All of those factors can make it difficult to identify the option that will deliver the best ROI. An “affordable” subscription to a vast digital library of leadership videos and courses is no bargain if it doesn’t deliver the results you need. On the other hand, premium coaching for a few key executives might feel extravagant at first but ultimat…

There only a few absolute truths in life. The two most recognizable are death, and unless you’re very rich or politically connected, taxes. There are, however, numerous others just a slight tier below; not the least of which is that nearly everyone has a story of themselves or someone close to them wanting to be an architect at some point in their lives. In our collective societal brains we envision these rarified individuals to be highly creative thinkers and mathematical whizzes who are constantly innovating. Those who study history might even think of the great masters of antiquity such as Imhotep, Vitruvius, Brunelleschi, or other unknown masters of ancient Rome, …

By Gordon Boggis and Michael DiTullo Imagine sitting in a café where the clatter of a fork hitting a plate across the room drowns out your conversation with the person sitting next to you. Have you ever worked in an open office filled with overlapping video calls, making it almost impossible to focus on the document on your screen? Perhaps you recall discussing sensitive matters in a bank while overhearing equally private conversations from the next office. These everyday examples highlight how disruptive noise pollution can be and how important it is to prioritize acoustics. The reality is that poor acoustics are a pervasive yet solvable problem. Like a pebble in…

Serena Williams is joining the ownership group of the WNBA’s first Canadian franchise, the Toronto Tempo, the team announced Monday. She will partner with Larry Tanenbaum, Chairman of Kilmer Sports Ventures for the Tempo, who will begin play in the 2026 season. “I am thrilled to announce my ownership role in the first Canadian WNBA team, the Toronto Tempo,” said Williams. “This moment is not just about basketball; it is about showcasing the true value and potential of female athletes — I have always said that women’s sports are an incredible investment opportunity. I am excited to partner with Larry and all of Canada in creating this new WNBA franchise and legacy.…

Search today sure ain’t what it used to be. On the one hand, you’ve got the escalating sense that Google’s once-reliable results are stuck in a downward spiral. It’s a perception we’ve been seeing take shape for some time now, even before Google Search started pushing accuracy-challenged AI answers into its search engine and steering people away from first-party sources. On the other hand, you’ve got AI-powered info engines ranging from ChatGPT and Perplexity to Google’s own Gemini chatbot now browsing the web for you and offering up immediate (if occasionally also inaccurate) answers. For the first time, that’s raising pressing questions about the long-term fate …

It’s game time for Meta’s wearables: The tech giant has bought two ad spots for its Ray-Ban Meta smart glasses during Sunday’s Super Bowl broadcast, including one that has Chris Hemsworth and Chris Pratt wreaking havoc on Kris Jenner’s art collection. The star-studded spot is part of a bigger push to bring AI-powered wearables to the masses. Last week, Mark Zuckerberg revealed that the company had sold more than one million of its high-tech Ray-Bans in 2024, and hinted at plans to sell many more in the near future. “This will be a defining year that determines if we’re on a path towards many hundreds of millions and eventually billions of AI glasses,” he told investor…

Want more housing market stories from Lance Lambert’s ResiClub in your inbox? Subscribe to the ResiClub newsletter. When economic analysts talk about a cyclical change, they’re talking about short-term fluctuations driven by the business cycle. When those same analysts talk about a secular change, they’re talking about long-term, structural shifts in the economy. Sometimes a trend can be a little of both. One example: First-time homebuyers keep getting older. In 1991, the median age of first-time homebuyers in the U.S. was 28 years old. In 2024, it was 38 years old. In other words, the median first-time U.S. homebuyer in 2024 (age 38) has been out of high scho…

These 10 companies provide vital services for businesses at every life cycle stage, from birth to death. Whether facilitating communications with customers, scaling operations, or reducing friction in the marketplace, honorees in the business services category of this year’s most innovative companies help companies grow and thrive—or even perform last rites when that moment finally arrives. In an increasingly post-literate world, companies continue to turn to video to communicate with key stakeholders, and two of this year’s business services honorees help enterprises produce streamable content more efficiently. As part of its ongoing efforts to infuse its products with A…

The challenges businesses face today are increasingly unpredictable and interdependent. Traditional business structures were built for different times and different challenges. These models helped companies to scale and thrive in a more predictable world, where efficiency, clear hierarchies, and specialization were the keys to success. But as the world has evolved, so too have the conditions for innovation. In today’s fast-paced, globalized, and complex world, these outdated models actively hold teams back. Silos trap expertise—preventing the flow of fresh ideas—rigid hierarchies create bottlenecks that slow down decision making when speed is essential, and a lack of …

With a new streamlined application, it’s easier than ever to apply to Fast Company’s Best Workplaces for Innovators. Here are six reasons why you should apply to our seventh annual BWFI program. 6 reasons to apply 1. Brand exposure. Every company ranked in the top 100 or earning honoree status in a category will appear in the fall (September) issue of the magazine and on fastcompany.com. 2. Talent retention. Public recognition as a Best Workplace for Innovators honoree provides powerful third-party validation that enhances your ability to recruit and retain top talent. 3. Editorial access. Fast Company editors will review all applications; the application …

If your social media suitor seems too good to be true, it might be a scam. Facebook and Instagram parent company Meta Platforms is urging users to stay vigilant about “romance scams” ahead of Valentine’s Day, warning of unsolicited messages through its apps and other social media platforms, as well as general text messages. Scammers tend to pose as “attractive, single and successful individuals,” Meta says. They often claim to have military, medical or business backgrounds, with photos either stolen from real people’s accounts or generated through artificial intelligence. Initially, messages are sent to a large pool of people in the hopes of getting a response. A …

Topping this year’s list of MIC honorees in the Asia-Pacific region is a company so innovative that when it emerged from stealth, Fast Company judges and editors were late in the judging process, so we decided to add an unprecedented 11th spot to this category. Chinese artificial intelligence firm DeepSeek launched a pair of state-of-the-art, open-source AI models that require far less computing power and capital than those of Western companies, sending shockwaves through Silicon Valley and the Wall Street firms that fund them. Several more Chinese tech companies round out the top slots: Baidu, which runs China’s top search engine, started offering driverless taxi service…

When Netflix was finally ready to bring back its massive international hit TV series Squid Game for Season 2 after a three-year hiatus, it had a unique marketing challenge: remind people why they fell in love with a Korean action drama that revolves around a murderous contest. Approximately 39 months had passed since the debut of Squid Game took the world by storm with its coordinated green tracksuits, Pink Guards, and twisted takes on children’s games. The first season exploded to the surprise of everyone, becoming a global pop culture sensation. Back in 2021, Netflix marketing outside Asia was largely reactive to what audiences were excited about. This time, there …

Picture this: It’s Black Friday, and the point-of-sale system your thousands of customers depend on keeps crashing. Understandably, those retailers are livid. Complaints pour in day after day, and you start to wonder if the business will survive. That’s exactly what happened to me when I was just starting out as an entrepreneur nearly 20 years ago. And as painful as it was, that near-death experience taught me something invaluable: the power of calm leadership. In today’s unpredictable world, whether that’s due to economic, environmental, or political events—it can be harder than ever to stay calm and centered. Company leaders are no exception to this. Yet it’s c…

Apple has agreed to settle a class action lawsuit that alleged the iPhone maker sold early Apple Watch models that included batteries that could swell. The company has set aside $20 million to pay claims related to the suit. Here’s what to know about the lawsuit and whether you are eligible to receive a cut of the payout. What is the Apple Watch class action lawsuit about? The class action lawsuit alleged that Apple sold its early Apple Watch models with an internal battery that could swell. According to the lawsuit settlement website, the swollen batteries violated consumer protection laws and breached warranties. Which Apple Match models are included? The …