What's on Your Mind?

Restaurant operators have been automating customer service processes for years. Implementing kiosks, self-checkout, and mobile ordering has helped margins and cut labor costs. But now there’s a problem. Friendliness scores dropped 12 points in just one year. Thirty-three percent of customers actively avoid restaurants that feel too automated. And AI is about to flood the market. Here’s the choice operators face: double down on customer-facing automation and watch friendliness scores keep falling or use AI differently. It’s time to stop automating what customers value and instead start automating what they don’t see. Smart operators recognize that having AI take or…

From the latest skyscraper in a Chinese megalopolis to a six‑foot‑tall yurt in Inner Mongolia, researchers at the Technical University of Munich claim they have created a map of all buildings worldwide: 2.75 billion building models set in high‑resolution 3D with a level of precision never before recorded. Made from years of satellite data analysis by machine‑learning algorithms, the model reflects a sustained effort to capture the built world in three dimensions. The result now provides a crucial basis for climate research and for tracking progress toward global sustainable development goals, according to the scientists behind it.​ Professor Xiaoxiang Zhu, who le…

As the year winds down to a close, with just three weeks left on the calendar, Nextdoor may be the next, last, big meme stock of 2025. Here’s why. What happened? On Wednesday, Nextdoor Holdings Inc. (NXDR) shares rose 49% in early trading, the most in over four years, according to Bloomberg. The gains come on the heels of a series of posts on X on Wednesday morning by investor Eric Jackson, founder of EMJ Capital hedge fund, who described the neighborhood-focused site as “one of the most misunderstood platforms in the market” and touted its AI potential: “Nextdoor isn’t a social network. It’s a neighborhood operating system with AI-native revenue,” as well as …

Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday morning. With apologies to T.S. Eliot, some CEOs are finding that February, not April, may be the cruelest month. In recent weeks, Workday, PayPal, and The Washington Post parted ways with their chief executives, suggesting that high CEO turnover, which reached record levels in recent years, may con…

More than 20% of Americans will be diagnosed with mental illness in their lifetimes. They will, that is, experience conditions that influence the way they think, feel, and act—and that may initially seem incompatible with the demands of work. Our new research suggests that what people living with chronic mental illnesses need most to succeed at work is for their managers to be flexible and trust them. This includes the freedom to adjust their schedules and workloads to make their jobs more compatible with their efforts to manage and treat their symptoms. For that to happen, managers need to trust that these workers are committed to their jobs and their employers. …

The idea of the “Queen Bee” has been buzzing around corporate life for decades. You’ve heard the story: A woman finally breaks into senior leadership, only to turn around and block other women from rising behind her. She is territorial, icy, maybe even hostile. She has clawed her way to the top, the logic goes, and she intends to stay there alone. It is a vivid image, and that is precisely why it has survived. It gives managers a neat explanation for gender inequity: maybe women just don’t support each other. Maybe the problem isn’t the system; maybe it’s . . . women. But that explanation falls apart the moment you look closely. A zero-sum world The term “Queen…

Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday morning. Last December, Modern CEO named the inaugural Modern CEO of the Year. The goal was to recognize a business leader who embodied the traits frequently covered in this newsletter: inclusion, accessibility, humility, and innovation amid unprecedented uncertainty. We looked for a person with vis…

When Steve Jobs wanted to motivate his Mac team at Apple, he didn’t give them corporate pep talks or send them to management retreats. Instead, he told them they were “pirates” fighting against the “navy.” The message was clear: stay scrappy, stay rebellious, and don’t let the corporate machine slow you down. That pirate mentality worked. The Mac team moved fast, took risks, and delivered something revolutionary. But here’s the irony: Apple was itself the navy they were once fighting against. Today, with over 160,000 employees and a market cap exceeding $3 trillion, Apple faces the same challenge that confronts every successful company—how do you stay pirates when you…

Abu Dhabi carrier Etihad said Friday it is launching flights to Kabul, making it the latest airline to offer direct routes to the Afghan capital. Etihad, which announced a record $476 million profit in 2024, said the new service responded to “growing demand” for travel between the United Arab Emirates and Afghanistan and that the three weekly flights starting in December would support “trade, travel, and community ties.” “The UAE hosts one of the largest Afghan communities in the Gulf, with around 300,000 Afghans living and working in the country, according to the Afghan Business Council,” the airline said in a statement. “The new flights will further strengthen these e…

Want more housing market stories from Lance Lambert’s ResiClub in your inbox? Subscribe to the ResiClub newsletter. There’s no doubt about it: Housing market softening across the Sunbelt—the epicenter of U.S. homebuilding—has caused homebuilders to lose pricing power over the past year. Amid the additional margin compression, some giant homebuilders are adjusting their strategies. Lennar is finally easing up a little on its market share, taking volume-over-margin strategy, while KB Home—a homebuilder ranked No. 526 on the Fortune 1000—said on December 18 that it plans to lean even harder into built-to-order (more on that below). At the end of last week, KB Hom…

Fortnite maker Epic Games and Google just agreed on a “comprehensive settlement” that could be the final chapter in Epic’s long battle over app store rules. In a joint filing in a San Francisco federal court, both companies proposed a resolution to Epic’s antitrust lawsuit against Google, which the game publisher filed in 2020 along with a parallel lawsuit against Apple. In a post on X, Epic CEO Tim Sweeney called the proposed settlement “awesome” and expressed hope that the courts would agree. “It genuinely doubles down on Android’s original vision as an open platform to streamline competing store installs globally, reduce service fees for developers on Goog…

A startling message came over the radio from an air traffic control tower near Los Angeles less than a week into the federal government shutdown: “The tower is closed due to staffing.” Without enough air traffic controllers to guide planes into and out of Hollywood Burbank Airport, the tower went dark for almost six hours on Oct. 6, leaving pilots to coordinate their movements among themselves. Flight delays averaged two-and-a-half hours in one of the first visible signs that the shutdown was already taking a toll on the nation’s aviation system. Since the shutdown began Oct. 1, the Federal Aviation Administration has reported controller shortages in cities across the U…

Michelle, a 42-year-old marketing executive, was scrolling through her grocery app when she saw the total: $87. A year ago, her weekly cart never dipped below $200. Chips, late-night snacks, and bottles of wine had given way to produce, yogurt, and lean proteins. But that same morning, a $900 charge for her GLP-1 prescription landed on her credit card. Whatever she was saving at the supermarket felt dwarfed by the cost of her medication. Drugs like Ozempic, Wegovy, Mounjaro, and Zepbound are being hailed as medical breakthroughs. They’re not just changing waistlines—they’re changing household budgets. And as these shifts ripple through everyday spending, the finan…

Want more housing market stories from Lance Lambert’s ResiClub in your inbox? Subscribe to the ResiClub newsletter. When assessing home price momentum, ResiClub believes it’s important to monitor active listings and months of supply. If active listings start to rapidly increase as homes remain on the market for longer periods, it may indicate pricing softness or weakness. Conversely, a rapid decline in active listings beyond seasonality could suggest a market that is heating up. Since the national Pandemic Housing Boom fizzled out in 2022, the national power dynamic has slowly been shifting directionally from sellers to buyers. Of course, across the country that s…

I spent several years of my career in the uncomfortable role of middle manager. On one side, I had executives asking me why my team couldn’t “do more,” and on the other side, my employees told me they were stretched too thin. It was an endless tug-of-war. I was both the enforcer of company expectations and the advocate for my team’s needs. At times, my role felt at complete odds with itself. Executives push for efficiency and growth, while employees look for empathy and stability. Middle management, understandably, feels like a pressure cooker. The shifting role of middle management My role as a middle manager was many years ago. Today’s middle manager…

Over the past five years, the remote work revolution has changed life as we know it for corporate folks like myself. And while I’m on the record singing the praises of working from home, I’d like to set the record straight: It’s not without its faults. Don’t get me wrong, I’ve enjoyed my weekday afternoon naps and time away from co-workers. But I’ve also come to realize that before the pandemic, we were putting a little bit too much gas on working from home. Is WFH convenient? You bet your ass it is. Waking up and not having to get out of bed — or get in the shower or get dressed because I’m taking all my meetings with the camera off — is a lifestyle I’ve come to appr…

The Powerball jackpot has grown to an estimated $1.25 billion for Wednesday night’s drawing after lottery officials said no ticket matched all six numbers drawn Monday night. The U.S. has seen more than a dozen lottery jackpot prizes exceed $1 billion since 2016. Here is a look at the largest U.S. jackpots won and the places where the winning tickets were sold: $2.04 billion, Powerball, Nov. 7, 2022. The winning ticket was sold at a Los Angeles-area gas station. $1.787 billion, Powerball, Sept. 6, 2025. The winning tickets were sold in Missouri and Texas. $1.765 billion, Powerball, Oct. 11, 2023. The winning ticket was sold at a liquor store in a tiny Califo…