What's on Your Mind?

Not long ago, one of our coaching clients called us in a panic. His team was floundering, his peers were keeping their distance, and the feedback from HR was . . . not glowing. He was baffled. “I’m hitting the numbers,” he said. “What else do they want from me?” We’ve had this conversation more times than we can count, and this is what we’ve learned: Leaders rarely fall short because they lack intelligence, but because they lack emotional intelligence. The emotional gaps are what bruise egos, stall progress, and erode trust until there’s nothing left to stand on. Research supports this: High emotional intelligence in leaders is linked to stronger team communicatio…

It’s almost the end of the year, and for many, that means health flexible spending account (FSA) funds are set to expire. FSAs allow employees to set aside pretax money to pay for healthcare expenses such as copays, some medications, and deductibles. But many people aren’t aware that the funds don’t always roll over into the next calendar year after December 31. Sometimes, employers will provide grace periods of up to two and a half months past the end of the year to allow for extra time to use your FSA funds. Others may allow you to carry over up to $660 per year. But 33% of employers have a hard deadline, so if you don’t use your funds by the end of the year, they’r…

If it seems like Black Friday deals, and holiday shopping in general, is starting earlier and earlier, you’re right. Just in time for, um, Halloween, both Walmart and Best Buy have announced plans for their 2025 Black Friday and Cyber Monday sales. Black Friday, always the day after Thanksgiving, falls on Friday, November 28 this year. Deals generally continue through that weekend into Cyber Monday, which falls on December 1. However, in recent years, many retailers have jump-started the sales some two, or even three weeks leading up to Thanksgiving. And this year is no different. Here’s what to know. When do Walmart’s Black Friday deals start? The …

The data center boom is fully underway, and the numbers are staggering: billions of dollars in costs, millions of square feet worth of buildings, gigawatts of energy, and millions of gallons of water used per day. But before these AI-fueling behemoths can get up and running, there’s an extensive amount of prep work needed to build the infrastructure those data centers rely upon, with a whole other set of staggering costs, material flows, and resource requirements. The infrastructure behind (and below) the data center boom is in the midst of its own massive scale building boom, with no end in sight. That’s created a thriving business for the companies that provide the …

Restaurants, food banks, nonprofits, and other organizations have stepped up to offer assistance to the 41 million Americans who have been thrust into limbo this month regarding SNAP benefits that have been halved. But retailers are prohibited from offering discounts on groceries. The U.S. Department of Agriculture (USDA) has sent notices to retailers alerting them that they can’t offer special discounts to customers affected by the lapse in funding. Despite skepticism about the authenticity of these reports, the USDA confirmed the veracity of the notice to Fast Company, though a spokesperson didn’t provide any additional comment. “You must offer eligible foods at…

A Thanksgiving tradition since 1924, the Macy’s Thanksgiving Day Parade has not quite turned 100 years-old yet. How is this possible you might wonder? Because it was skipped for three years—1942, 1943, and 1944—during World War II. Nevertheless, its 99th anniversary is shaping up to be spectacular. Here’s everything you need to know about the (mostly) annual event in New York City, including how to tune in. The Macy’s Thanksgiving Day Parade by the numbers It takes many people to pull off the Macy’s Thanksgiving Day Parade. (Some even do the pulling literally.) There will be more than 5,000 volunteers working hard to make magic happen. This spectacle inclu…

Hershey’s has finally jumped on the Dubai chocolate trend, and it typifies the intentional approach the company is taking to viral candy. The Hershey’s Company announced it’s releasing a limited-edition Hershey’s Dubai-Inspired Chocolate Bar that adds green pistachio filling and kadayif pastry to a classic break-apart Hershey’s chocolate. They’re treating the release like a sneaker drop: only 10,000 bars are being released. “We don’t chase every trend, but this one was big enough, and there was an opportunity to do it in a Hershey way,” Dan Mohnshine, Hershey’s vice president of demand creation strategy and brand development, tells Fast Company. To make th…

A reader asks: Two years ago, I began managing Craig, who had been doing the same tasks day in and day out for a decade. He hadn’t adapted to new technology, best practices, or industry trends. My first order of business was to coach him and challenge him to grow and learn. For more than a year, we built up a great trajectory. People saw how much his work improved and commented on it frequently, and said he seemed revitalized in many ways. His progress gave me a lot of hope that he could become good at the modern demands of his role. Then about six months ago, Craig suddenly reverted to his old patterns. It was as if the prior year of progress got completely wiped…

As the longest federal government shutdown in U.S. history drags on, federal workers are left in financial limbo—and the airline industry is feeling the strain as flight delays and cancellations mount at the nation’s busiest airports. In the midst of this upheaval, American Airlines has announced “small” reductions in management and support roles at its Texas headquarters, raising the stakes at a particularly challenging moment. According to the Associated Press, the move is described as a way to align staffing with current operational needs and boost organizational efficiency. A company statement emphasized that investments will continue in other areas supporti…

To survive in today’s market, enterprises must deliver experiences that feel instant and intelligent. Customers expect brands to anticipate their needs and guide them through interactions that are seamless and personal. It’s the promise of having the right conversation at exactly the right moment. But here’s the reality check: While “real time” dominates boardroom conversations, most data ecosystems are anything but. MOVING BEYOND “NEXT BEST ACTION” For years, the “next best action” model has been the playbook for customer engagement. It takes available data, analyzes it, and delivers a single, data-driven response, like recommending a product or sending an off…

The biggest story in tech is AI’s increasing capacity to take on tasks once reserved for human beings. But the agents driving that change aren’t machines. They’re humans—inventive, ambitious, enterprising ones. Our third annual roundup of some of the field’s most intriguing players includes scientists and ethicists, CEOs and investors, big-tech veterans and first-time founders. These 20 innovators are tackling challenges from training tomorrow’s AI models to speeding drug discovery to reimagining everyday productivity tools. Household names they’re not. Yet, they’re already changing our world, with much more to come. Oriana Fenwick Michelle Pokrass Technical…

Capital One is buying Brex in a $5.15 billion stock-and-cash deal that underscores how traditional banks are turning to fintech startups to modernize the way businesses manage money. The acquisition, announced Thursday, would bring the San Francisco–based corporate card and expense management company into the fold of one of the largest U.S. financial institutions. The transaction is expected to close in mid-2026, pending regulatory approval and customary conditions. Brex CEO and cofounder Pedro Franceschi will continue to lead the company as part of Capital One. At first glance, the deal looks like a straightforward expansion into corporate cards. In reality, it i…

Starbucks released its fourth-quarter earnings on Wednesday, October 30, finally providing an official figure for its recent wave of store closings. The Seattle-based coffee chain shuttered a total of 627 locations worldwide over the three months, ending up with a net closure of 107 stores. More than 90% of impacted locations were in North America, Starbucks said. In the United States, 520 stores were shuttered as part of the company’s turnaround efforts, Starbucks disclosed in an earnings release. Starbucks now runs 40,990 stores globally and 16,864 in the United States. Estimates of store closures varied widely In September, Starbucks announced the shutt…

Before becoming a coach for neurodiverse individuals with ADHD, Justine Capelle Collis had a successful advertising career. She worked in Australia and the UK, and also across the US and Canadian markets. Her clients have included Fortune 500 companies and government agencies. And she achieved all this without realizing that she has ADHD. That realization came when she became a mother. Both of her sons were diagnosed with ADHD, and she started asking questions. “How do I advocate” and get “the system to bend” for them, rather than having them “fit into the system and then break?” she asked. She then went on a personal journey to retrain. Collis enrolled in po…

Every single day, the average working person plays many roles: sassy coworker, office comedian, and deadline stickler, to name a few. The labor doesn’t stop when one gets home—with new job titles coming into play, such as mom, brother, pet parent, and more. On Halloween, you get to choose which character you want to inhabit instead of having society dictate your role. This frivolity requires forward thinking and planning. If you find yourself running out of time, popular culture and a few easy-to-obtain items can come to the rescue. Here are nine easy costume ideas that range from classic to timely. The Louvre museum robbers This one is perfect for last-min…