What's on Your Mind?

When Formula 1 superstar Lewis Hamilton announced in December that he would be leaving the Mercedes team for Ferrari after 246 Grands Prix, 84 victories, and 6 drivers’ championships in 12 seasons, much of the focus was on Hamilton’s future plans. Just as compelling was the empty seat Hamilton was leaving at Mercedes. His departure triggered an intense internal process for the automaker—the search for a successor. Many of the discussions and debates that resulted in Mercedes choosing young Italian driver Andrea Kimi Antonelli played out over messaging app WhatsApp. That process is now the subject of a new one-hour documentary on Netflix called The Seat, dro…

The front of the Wheaties box has served as a hall of fame for some of the greatest athletes of all time, from baseball star Lou Gehrig to boxer Muhammid Ali, basketball legend Michael Jordan, and seven-time Olympic gold medalist Simone Biles. Now, a fresh face is gracing the box’s hallowed orange frame: Marty Mauser, the fictional ping-pong player played by Timothée Chalamet in A24’s upcoming film Marty Supreme. Instagram The cereal box comes just weeks after A24 released a now-viral 18-minute long parody of a marketing meeting to promote the movie (which releases on Christmas). In that video, Chalamet joins a Zoom call full of supposed marketing executives and pr…

Customer retention is more than a buzzword—it is a proven driver of sustainable growth and profitability. Sounds like common sense? Think again. Customer churn is on the rise. Yet, while many organizations recognize the value of keeping customers, far fewer appreciate the full spectrum of losses that arise when performance is merely “good enough.” The hidden costs of unremarkable customer experience—lost profit margins, missed cross-sell opportunities, shorter customer lifespans, fewer referrals, and reduced purchase volumes—can quietly erode the bottom line. These losses are often multiplied by the ripple effects of customer complaints or service failures, which ex…

When disasters happen—such as hurricanes, wildfires, and earthquakes—every second counts. Emergency teams need to find people fast, send help and stay organized. In today’s world, one of the fastest ways to get information is through social media. In recent years, researchers have explored how artificial intelligence can use social media to help during emergencies. These programs can scan millions of posts on sites such as X, Facebook, and Instagram. However, most existing systems look for simple patterns like keywords or images of damage. In my research as an AI scientist, I’ve developed new models that go further. They can understand the meaning and context of p…

We’re witnessing an unprecedented explosion in creative capability. Voice interfaces are removing barriers for billions who found keyboards cumbersome. AI image generators can mock up virtually any creative direction instantly. The technical constraints that once defined creative work are dissolving. Yet this abundance creates a new challenge: when everything becomes possible, the possibilities overwhelm us. What then becomes most valuable is knowing what’s worth making. I predict that in 2026, the question “should we build this?” will matter more than “can we build this?” The capability surplus The AI conversation is all about capabilities. What you can ma…

If you’re thinking of buying your kid a talking teddy bear, you’re likely envisioning it whispering supportive guidance and teaching about the ways of the world. You probably don’t imagine them engaging in sexual roleplay—or giving advice to toddlers about how to light matches. Yet that’s what consumer watchdog the Public Interest Research Group (PIRG) found in a recent test of new toys for the holiday period. FoloToy’s AI teddy bear Kumma, which uses OpenAI’s GPT-4o model to power its speech, was all too willing to go astray when in conversation with kids, PIRG found. Using AI models’ voice mode for children’s toys makes sense: The tech is tailor-made for the mag…

As best I can tell, the über-wealthy believe the world as we know it is ending, that there won’t be enough to go around, and that this means they need to accumulate as much money and land as possible in order to position themselves for the end of days. The way they do that is with an induced form of “disaster capitalism,” where they intentionally crash the economy in order to have some control over what remains. So the function of tariffs, for example, is to bankrupt businesses or even public services in order to privatize and then control them. Stall imports, put the ports out of business, and then let a sovereign wealth fund purchase the ports. Or as is happening r…

Attention! There is now just one day left until the deadline for this year’s tax filing. And the Internal Revenue Service (IRS) has already reminded taxpayers to “act now” to pay whatever they owe on their 2024 taxes, or request an extension, before April 15. Fewer Americans have filed their federal taxes, and more have requested extensions, compared with the same period last year, according to CNN, which reviewed the IRS data. According to those numbers, as of March 21, the IRS had received nearly one million fewer tax returns, or 1.1% less, than it received in the same point in the filing cycle last year. While experts told CNN this was not a reason for concern,…

For decades, brands functioned primarily as symbols. A logo, a name, a set of visual and verbal signals designed to convey trust, recognition, and meaning. Brand architecture emerged to organize those symbols. Companies needed systems to structure product portfolios and manage sub-brands. These systems ensured that names, identities, and messages worked together coherently across markets and channels. Frameworks were built for a world in which brands communicated. AI is changing that world fundamentally. When a brand is embodied in an AI agent or a conversational interface, it no longer simply represents a company. It interacts with people directly. It answers que…

Most of us assume bullying is something we age out of by middle school, high school at the latest. By the time you’re a professional—especially one with credentials, experience, and a résumé you worked hard for—you expect a baseline of mutual respect. And yet. If you’ve spent enough time in workplaces, on boards, or in other community organizations, you’ve probably had that moment where your stomach tightens in a meeting and you’re not entirely sure why. A comment lands sideways. A tone shifts. Someone interrupts you for the third time. You walk away replaying the exchange, wondering whether you imagined it or whether something subtle but unmistakable just happene…

Apple’s iOS 26 for iPhone got off to a rough start when it was finally released to the public in September of last year. Its new Liquid Glass design language remained unpolished in many areas, and the operating system harbored a fair amount of bugs. But since iOS 26.0 debuted, Apple has released three major updates for it, further polishing the interface and adding new features. And soon, Apple will update iOS 26 once again with the release of iOS 26.4. It’s a release that is set to not just eliminate bugs and enhance the details of Liquid Glass, but is also set to add some significant new features to your iPhone. Here’s what’s coming, and when you can get i…

In an article a couple of weeks ago, I argued that the failure of enterprise AI was not really about enthusiasm, adoption, or even model capability. It was architectural: large language models were never built to run a company. Companies run on memory, context, feedback, and constraints, while LLMs remain, at their core, systems for predicting text. In a second one, I argued that the answer was not “better prompts,” but a deeper shift: from tools to systems, from answers to outcomes, from copilots to systems of action, and from prompts to constraints. Enterprise AI cannot be session-based. It has to remember. That argument now needs a third step, because somethi…

“I want to talk about something that I feel like maybe is a little controversial,” content creator Jaclyn Hill said in a video posted earlier this week. The OG beauty influencer got her start on YouTube well over a decade ago. She’s since grown across different social media channels, including Instagram and TikTok, where she has 8.5 million and 1.2 million followers, respectively. In the video, which has since racked up over 3.5-million views, she opens up about how she’s been struggling to get views on TikTok and feels like she’s “running through mud” to connect with her followers. “When you have a million followers, but you’re getting 30,000 views, this is jus…

If you’re one of the legion of iPhone fans who can’t wait for the next major software update and all the new features it will bring, there’s some good news. Apple has revealed when you’ll be able to get a look at the iPhone’s next operating system, iOS 27—and you won’t have to wait much longer. Here’s what you need to know. Apple announces the dates for WWDC26 Apple has revealed when it will hold its next Worldwide Developers Conference (WWDC). The conference, affectionately referred to as “dub-dub” by Apple employees, is one of Apple’s two major events throughout the year, and one of the tech industry’s most important. WWDC is an annual week-long event where A…

As we near the final weeks of the year, platforms of all stripes will soon begin rolling out their annual recap features, which let users see the content they have interacted with most. While numerous tech giants release these recaps, music streamer Spotify is usually the most anticipated. Known as Spotify Wrapped, this look-back lets you see which songs you interacted with most over the past 12 months. So when will Spotify Wrapped 2025 be available? Here’s what you need to know. What is Spotify Wrapped 2025? Spotify Wrapped is the music streamer’s annual year-in-review compilation that allows Spotify users to see which songs, albums, and artists the…

A few times every month, I push and force my brain to come up with new ideas. The process is counterintuitive. I become bored on purpose. I believe an idle mind connects better dots. I feel guilty every time. But I push through it. I’m supposed to be working. I have a to-do list and emails to respond to. And I deliberately allow my mind to do nothing. This idea is a hard sell right now. People swear by all sorts of productivity frameworks. We’ve built entire work cultures around the idea that idle time is wasted time. So we fill every moment with work or content. With something. Anything to avoid the discomfort of just being. History’s great minds understood the …

This month’s legal dustup between NFL quarterback Lamar Jackson and NASCAR legend Dale Earnhardt Jr. over trademark rights to the number 8 may have amounted to little more than a tempest in a teapot, but it has drawn attention to a rarely considered topic in branding and marketing: the use of numbers in brand names and logos. Why might a seemingly arbitrary number like 8—or 27 or 63, for that matter—be worth fighting over? And are some numbers worth more than others? Obviously, numbers are at an important disadvantage compared to letters when it comes to their use as trademarks. While an initial letter can stand for any word that it begins with, numbers are much more …

The technology industry is in the midst of a skills shortage—one that shows no signs of slowing. The U.S. Bureau of Labor Statistics projects that tech jobs will grow at twice the rate of America’s overall workforce, creating hiring shortfalls as organizations struggle to fill critical positions in IT, cybersecurity, and other vital areas. The emergence of AI has only exacerbated the issue, as organizations in nearly every industry are seeking employees who can help them better understand the technology and get the most out of their solutions. Even as AI becomes a part of everyday life, most organizations are still determining how best to utilize it—and how to limit the r…

Many local government leaders across the country know the types of street designs that reduce the number of severe crashes, but they keep delaying the changes because they’re waiting for money. Waiting for a big federal grant. Waiting for a full reconstruction project. Waiting for the perfect, permanent solution. But while Americans wait, people keep getting hurt. There’s a better way, and it doesn’t require tearing up a single road. Road diets repurpose space that already exists. By narrowing or reducing car lanes on overly wide streets, cities can carve out protected bike lanes, pedestrian refuges, and calmer traffic conditions—without major reconstruction. But…

One of Paramount’s most powerful creative minds has left the production company: Taylor Sheridan, whose major hits like Yellowstone, Landman, and Lioness made him one of Paramount’s most powerful writers and producers, has ditched the media house. The move comes shortly after a new Chief Executive, David Ellison, came on board in August and a merger between the company and Skydance was approved. Sheridan will remain involved with his Paramount projects until his current deal ends in January. But while Sheridan helped prime Paramount for success, starting early next year, he will be making programs for NBCU’s streaming service, Peacock — a direct competitor. S…

For decades, NBCUniversal’s “The More You Know” campaign has promoted the idea that knowledge is always a public good. And there’s certainly truth in that. But we’ve all watched as a movie character who starts to know too much soon meets their demise. As we navigate a reality inundated with an ever-growing amount of information, data, and artificial intelligence, I look to the recent unveiling of Banksy’s identity to see that we must reconsider the ‘more you know’ mentality. Reuters published an investigation revealing Banksy’s identity, arguing the piece was a matter of public interest. I was surprised by the backlash that followed. While plenty of people flocked to …

My daughter, Ivy, recently joined a swim club. As a former competitive swimmer, it’s been a delight to witness. Every time I take her to practice, I feel a wave of nostalgia that reminds me of all the many years I spent in the pool and all the many teammates I collected along the way. It excites me to think that she, too, will have her own experiences and life lessons, just as swimming taught me. But something peculiar struck me as I watched her practice: 45 minutes of their one-hour training was spent on the basics. Kick drills. Pull drills. All the essentials about swimming that we don’t think very much about, the foundational techniques that make for a good swimmer. …

We’re often told to stand up for ourselves, have boundaries, “do you,” and often in the process, frequently encouraged to say “no.” In recent times, we’ve seen entire books and productivity philosophies built around the art of refusal. Saying “no” works well for establishing healthy workplace boundaries and for self-preservation, and many see it as the stamp of a mature professional. The ability to say “no” creates a respectful and safe workplace, helps avoid burnout, and importantly, elevates and empowers individuals. But there is such a thing as saying “no” too often. And as a result, you might miss out on promotions, learning opportunities, and being part of im…

After a few months of job hunting, I drastically reduced my time on TikTok and Instagram. LinkedIn became my preferred social media app, less for entertainment and more for anything that looked like it might turn into a paycheck. A couple of weeks ago, I stepped away from the search and fired up Threads, hoping to find something lighter. I didn’t. Instead, I stumbled upon a job posting that was trending for all of the wrong reasons. The post sought a remote full-time creative strategist to join a Charlotte-based baby product retailer. The role sits at the content, branding, and social media crossroads, word to Bone Thugs-N-Harmony. “You need to be sharp, fast, and…