iFixit's New AI Assistant Can Help You Fix Almost Anything

Generative AI has advanced to the stage where you can ask bots such as ChatGPT or Gemini questions about almost anything, and get reasonable-sounding responses—and now renowned gadget repair site iFixit has joined the party with an AI assistant of its own, ready and willing to solve any of your hardware problems.

While you can already ask general-purpose chatbots for advice on how to repair a phone screen or diagnose a problem with a car engine, there's always the question of how accurate the AI replies will be. With FixBot, iFixit is trying to minimize mistakes by drawing on its vast library of verified repair guides, written by experts and users.

That's certainly reassuring: I don't want to waste time and money replacing a broken phone screen with a new display that's the wrong size or shape. And using a conversational AI bot to fix gadget problems is often going to feel like a more natural and intuitive experience than a Google search. As iFixit puts it, the bot "does what a good expert does" in guiding you to the right solutions.

How FixBot improves accuracy

The iFixit website has been around since 2003—practically ancient times, considering the rapid evolution of modern technology. The iFixit team has always prided itself on detailed, thorough, tested guides to repairing devices, and all of that information can now be tapped into by the FixBot tool.

iFixit says the bot is trained on more than 125,000 repair guides written by humans who have worked through the steps involved, as well as the question and answer forums attached to the site, and the "huge cache" of PDF manuals that iFixit has accumulated over the years that it's been business.

FixBot uses an intuitive chatbot interface. Credit: Lifehacker

That gives me a lot more confidence that FixBot will get its answers right, compared to whatever ChatGPT or Gemini might tell me. iFixit hasn't said what AI models are powering the bot—only that they've been "hand-picked"—and there's also a custom-built search engine included to select data sources from the repair archives on the site.

"Every answer starts with a search for guides, parts, and repairs that worked," according to the iFixit team, and that conversational approach you'll recognize from other AI bots is here too: If you need clarification on something, then you can ask a follow-up question. In the same way, if the AI bot needs more information or specifics, it will ask you.

It's designed to be fast—responses should be returned in seconds—and the iFixit team also talks about an "evaluation harness" that tests the FixBot responses against thousands of real repair questions posed and answered by humans. That extra level of fact-checking should reduce the number of false answers you get.

However, it's not perfect, as iFixit admits: "FixBot is an AI, and AI sometimes gets things wrong." Whether or not those mistakes will be easy to spot remains to be seen, but users of the chatbot are being encouraged to upload their own documents and repair solutions to fix gaps in the knowledge that FixBot is drawing on.

Using FixBot to diagnose problems

iFixit says the FixBot is going to be free for everyone to use, for a limited time. At some point, there will be a free version with limitations, and paid tiers with the full set of features—including support for voice input and document uploads. You can give it a try for yourself now on the iFixit website.

I was reluctant to deliberately break one of my devices just so FixBot could help me repair it, but I did test it with a few issues I've had (and sorted out) in the past. One was a completely dead SSD drive stopping my Windows PC from booting: I started off with a vague description about the computer not starting up properly, and the bot did a good job at narrowing down what the problem was, and suggesting fixes.

FixBot will refer back to articles and forum posts. Credit: Lifehacker

It went through everything I had already tried when the problem happened, including trying System Repair and troubleshooting the issue via the Command Prompt. Eventually, via a few links to repair guides on the iFixit website, it did conclude that my SSD drive had been corrupted by a power cut—which I knew was what had indeed happened.

I also tested the bot with a more general question about a phone restarting at random times—something one of my old handsets used to do. Again, the responses were accurate, and the troubleshooting steps I was asked to try made a lot of sense. I was also directed to the iFixit guide for the phone model.

FixBot's answers are generally accurate and intelligent. Credit: Lifehacker

The bot is as enthusiastic as a lot of the others available now (I was regularly praised for the "excellent information" I was providing), and does appear to know what it's talking about. This is one of the scenarios where generative AI shows its worth, in distilling a large amount of information based on natural language prompts.

There's definitely potential here: Compare this approach to having to sift through dozens of forum posts, web articles, and documents manually. However, there's always that nagging sense that AI makes mistakes, as the on-screen FixBot disclaimer says. I'd recommend checking other sources before doing anything drastic with your hardware troubleshooting.

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