This Pixel Bug Leaked Audio to Incoming Callers, and Google’s Fix Might Not Be Enough

A recent Google Pixel feature is reportedly turning on the microphone when it's not supposed to, and Google's finally acknowledged that there's a bug. Reports started as early as last September and gained traction last week, and now, Google has removed the feature on some older phones.

Called "Take a Message," the buggy feature was released last year and is supposed to automatically transcribe voicemails as they're coming in, as well as detect and mark spam calls. Unfortunately, according to reports from multiple users on Reddit (as initially spotted by 9to5Google), the feature has started turning on the microphone while taking voicemails, allowing whoever is leaving you a voicemail to hear you. Audio leaks are bad in any circumstance, but they must feel especially nasty if you're trying to pretend you're not there.

Affected users have have found that while the caller can hear the audio from the person receiving the voicemail, there's no indication on the receiver's end that their audio can be heard, aside from the green microphone indicator possibly turning on.

The issue has been reported affecting Pixel devices ranging from the Pixel 4 to the Pixel 10, and on a recent support page, Google's finally acknowledging it. However, the company's action might not be enough, depending on how cautious you want to be.

According to Community Manager Siri Tejaswini, the company has "investigated this issue," and has confirmed it "affects a very small subset of Pixel 4 and 5 devices under very specific and rare circumstances." The post doesn't go any further on the how and why of the diagnosis, but says that Google is now disabling Take a Message and "next-gen Call Screen features" on these devices.

Next-gen Call Screen is a separate feature that allows Google's AI to ask a caller their name and the purpose of their call before taking a message. No bugs have been reported for it, but Google says it's disabling both features out of "an abundance of caution."

While this should prevent the issue from popping up for users with those phones, it's a bit of a heavy-handed fix. I've reached out to Google to check if Take a Message is only being removed temporarily while the company fixes the bug, or if it will now be permanently gone. In the meantime, Tejaswini does say that Pixel 4 and 5 owners will still be able to use manual and automatic Call Screening, which provide basic protection against spam. The post also suggests that affected users can rely on any call screening features provided by their cellular carriers.

How to disable Take a Message on your Pixel phone

While it's encouraging that Google is taking action on the Take a Message bug, the company only seems to be acknowledging it for Pixel 4 and Pixel 5 models, at least for now. I've asked Google whether owners of other Pixel models should be worried, as user reports seem split on this. Still, because some have mentioned an issue with even the most up-to-date Pixel phone, if you want to practice your own abundance of caution, it might be worth disabling Take a Message on your device, regardless of its model number.

To do this, open your Phone app, then tap the three-lined menu icon at the top-left of the page. Navigate to Settings > Call Assist > Take a Message, and toggle the feature off.

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