Forget 996. The work inbox never sleeps

The steady encroachment of email into all moments of life has been quiet but formidable. A quick glance during a first date. Surreptitiously tapping out a reply during a wedding ceremony. Some even admit to refreshing their inbox at a funeral.

Often it’s not the infinite scroll on social media that triggers the nervous phone-glancing. It’s the inbox. 

More than half of professionals check work email outside regular working hours, according to a recent study published by ZeroBounce, surveying 1,157 professionals in the United States and Europe last month. 

Nearly 3 in 4 professionals feel pressure to respond to emails off the clock, with that pressure intensifying among top earners. The creep of off-the-clock email is unsurprising given the average knowledge worker gets hit with 117 emails and 153 chat messages a day. And they check email on average 15 times daily. 

Roughly 80% of respondents admit to checking work email in at least one personal moment. If you receive a reply out of hours, there is a high likelihood it was typed out on the toilet. More than half of respondents, 53%, say they’ve checked their work email in the bathroom. Over a third report, 38%, checking email in bed next to their partner or 33% admit refreshing their inbox during important personal events.

Nearly one in five respondents, 18%, admit to checking work email at a funeral, while others have done so at a wedding or, worse, while driving. High earners are the worst culprits. 

Men are also more likely than women to be distracted by their inbox in public settings, for example while attending a funeral or during a romantic dinner. Women, on the other hand, are more likely to check their email in personal moments, including whilst lying next to a partner in bed or in the car driving. 

Email alone consumes over a quarter of the average professional’s workweek. The line between work and personal time has never been blurrier with email intrusions now seen as an inevitable part of the job. Most workers, 74%, feel pressure to reply quickly, even when they’re off the clock. Only 11% say they never experience that pressure, according to ZeroBounce.

“I get around 1,000 emails a day, and I rarely go more than a few hours without checking my inbox, even when I’m off,” says Liviu Tanase, founder and CEO of ZeroBounce. “Some of that is urgency, but a lot of it is responsibility and the fear of missing something that matters. There’s also the anticipation of what I might come back to if I disconnect completely.”

Constant access may work out great for employers, but this digital tether takes an emotional and physical toll. In a 2018 paper published in the Academy of Management, those who checked their emails most, whether male or female, experienced the greatest stress and reported the lowest scores for well-being. It can sometimes make us forget to breathe. 

Productivity experts have long recommended limiting the number of times you check email. In the relentless pursuit of Inbox Zero, constant email access both stresses everyone out while mostly accomplishing little. 

Even the last defence, the OOO, is often ineffectual against the impulse to “keep on top of things”. Only 29% of respondents say their most recent out-of-office message clearly stated they wouldn’t be checking email. Instead, according to the recent ZeroBounce survey, 20% used vague language like “limited access,” while 14% explicitly said they’d be checking occasionally. Notably, 26% don’t bother with an out-of-office message at all, either because they’re always available or setting that boundary still feels uncomfortable.

The incessant follow-ups, the noncrucial questions, the bulk-CCing—what they don’t want you to know? Most of it isn’t all that important in the first place. 

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