Segway recall: Scooters sold at Best Buy, Costco, Target, Walmart and Sam’s Club pose risk of ‘injury or death’

Personal transportation company Segway, Inc. has announced a major recall of two of its scooters after dozens of reports that a critical component of the scooters could fail, leading to the injury of the rider—or possibly even death. Here’s what you need to know.

What’s happened?

On March 20, the U.S. Consumer Product Safety Commission (CPSC) published a recall notice on its website announcing that Segway has initiated a recall of its popular Segway Ninebot kickscooters.

The recall was initiated after the company received reports that a component in the scooters could fail, leading to the risk of a fall hazard for the rider, which could result in serious injury or even death. The faulty component is the folding mechanism on the scooters, which could fail and cause it to fold while in use.

Segway says that about 220,000 units of scooters are being recalled in total.

What Segway scooters are being recalled?

According to the CPSC notice, the following Segway scooters are being recalled:

• Segway Ninebot Max G30P KickScooter
• Segway Ninebot Max G30LP KickScooter

Segway says the Max G30LP is gray with yellow accents, and the Max G30P is black with yellow accents. The brand name “ninebot” can be found on the handlebars and on the foot of both scooters, while the model number can be found on the side of the foot deck.

You can find images of the recalled scooters here.

Has anyone been injured?

Unfortunately, yes. According to the CSPC notice, Segway has received 68 reports of the folding mechanism failing. Out of those incidents, 20 people have reportedly been injured. Injuries include broken bones, lacerations, abrasions, and bruises.

But those aren’t the only possible consequences. On the recall page on its website, Segway notes that if the mechanism folds while the scooter is in use, “serious bodily injury or death” may occur.

Where were the recalled scooters sold?

The recalled scooters in question were sold from January 2020 through February 2025 for a retail price of between $600 and $1,000.

The scooters were sold nationwide both at online retail locations and in physical retail stores. 

Those retailers include:

• Best Buy
• Costco
• Walmart
• Target
• Sam’s Club

The scooters were also sold on Amazon.com and Segway.com. 

What should I do if I have a recalled scooter?

Immediately stop using it, says the notice on the CSPC’s website. Owners can then use this online tool on Segway’s website to determine if their scooter is affected by the recall.

If it is, owners of the scooters will be eligible to request and receive one self-maintenance kit that will allow them to adjust and tighten the folding mechanism.

Full details of the recall can be found here.

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