Performance Tracking and Feedback

It’s five answers to five questions. Here we go… 1. How can we convince employees to care about showing up to work? Part of my job involves working with seasonal employees who are hired in the summer to work as 1-1 aides to kids with disabilities. We have a persistent problem of staff suddenly calling out or announcing late arrivals/early departures. In some ways I’m sympathetic — this is just their summer gig, we aren’t able to pay the rate I wish we could, and life can be complicated. In other ways, I’m not. The impact of suddenly disappearing on these kids seems so self-evident I feel ridiculous explaining it. The shifts are 9-3, so there is time at the end of the d…

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: The Fox Wife, by Yangsze Choo. A Chinese detective story in which the grieving mother hunting her daughter’s killer happens to be a fox who can turn into a woman. Slow-paced, beautifully written, and a bit heart-breaking. (Amazon, Bookshop) I earn a commission if you use those links.  The post weekend open thread – April 18-19, 2026 appeared first on Ask a Manager. View the full article

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. The post open thread – April 17, 2026 appeared first on Ask a Manager. View the full article

It’s four answers to four questions. Here we go… 1. My senior employee is a terrible communicator My employee, “Jordan,” has been in a senior role for 15 years. Their job involves communication and coordination across many different teams and with customers; understanding and being understood is one of the most important competencies. Jordan’s communication skills are lacking. I have highlighted this as an area for improvement every year I have been their manager (nearly five years) and in annual goals and performance reviews, as did their previous manager. Jordan has attended trainings and I have provided job aids and feedback, but there has been little improvement. I…

A reader writes: About a year ago, I got prescribed a CPAP machine. Very important for, you know, supplying oxygen to my brain while I sleep, but one doozy of an adjustment period. It took me about a month to adjust to wearing it at night, and during that month I lowkey felt like I was dying. I was getting very little sleep, and that in small bursts. I was exhausted all the time, and exhaustion made me stupid and slow. I work in a compliance-related role. My job involves assessing regulatory liability for my employer and potential misconduct by licensed employees. If I find against an employee, it’s the kind of thing that could follow them for the rest of their career, …

A reader writes: One of my employees has asked for a massive raise. He has good reasons for wanting a raise: his responsibilities have ended up being very different than what he was originally hired for, he’s been doing very well with them, and he’s definitely paid below market for what he’s ended up doing. We hired him at $15/hour for an entry-level position with no hard requirements, and based on some quick market research, I’d say the work he’s doing now is closer to a $20-$25 range, so I’m actually in favor of giving him a pretty substantial increase. The trouble is that he’s asked for an increase to $40/hour, and he’s only been here for four months. That’s more tha…

Next Wednesday is Administrative Professionals Day, so let’s talk about the weirdest or most ridiculous requests you’ve ever seen made of assistants. To start us off, here are a few that have been shared here in the past: • “In my first job out of college, my boss asked me to dry his shoes, which got wet in the rain. He plunked them down on my desk and said he needed them dry for a meeting in 15 minutes. I’m still not sure what he expected me to do because at a certain point, only time can dry things. The hard -unabsorbent paper towels from the bathroom weren’t going to cut it. I was a receptionist but in no way a personal assistant.” • “I once had an office-assistant…

It’s five answers to five questions. Here we go… 1. I’m allergic to my coworker’s perfume, and HR says I have to manage it on my own I work hybrid and am required to be in office a couple days a week. I’m also allergic to certain scents and perfumes. Things like vanilla and citrus don’t bother me, but strong floral scents cause my sinuses to swell up, culminating in a migraine. It’s not pleasant, so I try my best to avoid anything that triggers it. Unfortunately, nobody seems to take scent allergies seriously or know they exist at all. My colleague, Linda, wears a perfume so strong that I can smell where she’s been 10 minutes after she’s been there. There’s an entire q…

A reader writes: I have a tendency to have frequent UTI’s. They’re easily treated and not dangerous, but they make my life annoying for 1-2 days before the meds kick in. I am not in pain but I might really, really need to visit the bathroom on a very short notice and very often, at worst every 15 minutes or so. At best, I’m fine an hour after I take the first pill. There’s no way to know beforehand which way it’ll go. I’m looking for advice on dealing with the problems this causes in my work; healthwise, I am fine and am working with my doctor to prevent the UTI’s as much as possible. But it’s a feature my body has had for ~25 years, so “not having them” isn’t a super r…

A reader writes: I’m hoping for some guidance on dealing with an employee who is convinced she isn’t advancing because she’s a woman, but it’s truly due to her putting in barely adequate effort and believing that advancement comes from checking off boxes and “time served.” We’re in a creative niche industry that’s fairly evenly split between men and women, although the larger industry that we’re a part of is still very male-dominated. Our company is a small privately owned company (under 50 people), roughly evenly split, with women at all levels, including in leadership. I’m a woman in the top level of our company and am involved in deciding who is ready to be promoted…

A reader writes: I work for a medium-sized, family-owned business. We all work from home. Some of us live in the same metro area but we’re not friends. We have an office culture of sensitivity and compassion when someone is going through a difficult time. For the last few months, every staff meeting somehow functions as an open mike for stories about horrific things that have befallen us, going back to the 1970s. I can’t give examples without needing a wall of trigger warnings. All are totally unrelated to the work we are there to discuss. We often end up with two or three people needing breaks to gather themselves, or being unable to pay attention when we do get to wor…

Remember the letter last month from the person asking how their office could hire people who wouldn’t be uncomfortable with their culture and quickly leave? Among other things, they mentioned a cardboard cut-out coworker (Robert), a celebrity death betting pool where winners would get an extra day off, and a lunchtime discussion of whether aliens can have orgasms. The letter-writer provided more info after response, and agreed I could share it and respond here: Thank you for responding to my letter. After reading the response and comments, I realized that the alien orgasm example drew more attention than I expected, even though I had meant it as one particularly bad exam…

Content warning for upsetting discussion of sexual abuse of children. A reader writes: I spent most of my 20s managing a business, eventually becoming more or less second-in-command. The owner was an older guy in his 60s. He was a bit of a grumpy guy and more conservative than me in many ways, but we overall got along very well. I found that he was generally a fair guy, and we bonded over a few shared interests. I wouldn’t call him a “friend,” but we had a good relationship. He sold his business in 2020 (he was planning to retire that year anyway and the pandemic moved up the timeline a few months). He and I stayed in loose texting contact until I stopped hearing from …

It’s five answers to five questions. Here we go… 1. My boss blames my employee for getting stuck in the Middle East during the war My employee used six weeks of vacation to go back to his home country with his pregnant wife and toddler. It was the first time he’d be with his parents and siblings all together in over a decade. He was due to fly back three days after the war with Iran started, and as his flight went through that region, his flight was cancelled. He was rebooked two weeks later but tried daily to get a different flight and showed up to the airport, he and his family fully packed, because flights going out that day weren’t officially cancelled until around …

A reader writes: My father is terminally ill with cancer. I was clear when I disclosed his diagnosis to my boss that I did not want to tell anyone else at work and didn’t want to talk about it. I try to maintain a surface-level friendly relationship with my boss, but I have observed him being really bothered by other people’s boundaries if they are not the boundaries he would choose for himself. He seems to feel entitled to know his employees’ personal business, and he’s not someone I want to share my most personal business with. In our weekly calls (I work remote), he continues to ask me about my dad, including detailed questions about his diagnosis and treatment. It …

A reader writes: We recently hired a nursing mother with the understanding that she would be taking time to pump three times a day for about a year. She is being paid for the time used to pump. She was provided a comfortable private space in which to do so and she logs the time as “general overhead” on her timesheets (unbillable); it comes to about 90 minutes per day. We’re just now, a few months in, realizing how quickly this time adds up – in the last billing period (five weeks) it was nearly 40 hours! Is there a tactful, legal way to ask her to make up some of this time (50%?) so that we get more billable hours from her? Ou company is pro-family, but having done the …

It’s hard to get real-world information about what jobs pay. Online salary websites are often inaccurate, and people can get weird when you ask them directly. So to take some of the mystery out of salaries, it’s the annual Ask a Manager salary survey. Fill out the form below to anonymously share your salary and other relevant info. (Do not leave your info in the comments section! If you can’t see the survey questions, try this link instead.) When you’re done, you can view all the responses in a sortable spreadsheet. Loading… The post how much money do you make? appeared first on Ask a Manager. View the full article

It’s five answers to five questions. Here we go… 1. I work with my spouse, and it’s affecting me at work My spouse (“Sam”) and I work in an agency that is a smaller arm of a large national corporation. Sam began working here five years ago, made close friendships with others in the program, and has an extremely good professional reputation. Three years ago, I was hired out of graduate school for the agency site associated with Sam’s program. It is likely I was interviewed because of their success in the field. At the time I was hired, I discussed with my manager that I would not work directly with my spouse for many reasons, including ethics and work-life balance. This…

A reader writes: I’d like advice for keeping your sanity when acting as someone’s PTO back-up. I had a former coworker who I was paired with for many of our responsibilities. When she took time off, she would set her Teams message to “do not disturb” for two days prior to going on PTO and two days after returning. This would add an extra four days to the time I had to cover for her because no one could get ahold of her and I was the default. However, when I took time off and she received a request for me, she would just tell them, “You will have to wait until Jane is back.” Nothing happened when I tried to talk my manager about it. A current coworker just puts my name …

A reader writes: I oversee a medium-sized department who are all required to be on-site, although we were remote for quite a while following the pandemic. My staff is pushing very hard for hybrid working, and while I am open to it, I have concerns. In the past, when that the majority of our team worked from home, some of the staff really excelled at it, while others were frankly awful. Literally, the staff who were excellent outperformed the worst by a factor of ten to one. Unfortunately, the lower performers didn’t always recognize that they were not being productive. The culture in my organization is very much one of equity, and I am trying to balance that with the k…

It’s four answers to four questions. Here we go… 1. Should my boss message me before calling on Teams? My boss recently called me very early in the morning (7:50 am) through Teams without notice. I was working already; I got online at 7 (my work hours are 7 am – 4 pm) but it bothered me and got me a little anxious. I let it go as a missed call and wrote to her immediately after saying that I was ready now. Was that okay or is it okay for her to call without messaging me first to ask if I’m available? Or just because she’s the boss is accepted? The fact that was so early caught me by surprise, because she’s usually online later, but I think it would have bothered me reg…

It’s the Thursday “ask the readers” question. A reader writes: I am looking for advice on managing ADHD at work, but the caveat is that I’m still nursing a baby, so most medication is off the table and when I do stop (hopefully soon – he’s over a year old and I’m actively working on weaning), I know it may take me months to find something that works. So I am really looking for non-medication strategies in the meantime. I recently got diagnosed with ADHD (in my late thirties) after having my second child and going off the executive functioning cliff deep end (thanks, hormones!). I’ve always had symptoms and have nearly always managed okay enough, but after coming back to…

Here are three updates from past letter-writers. 1. My boss made me verify that I’m really exercising (first update) A happy update. Today we had our spring quarterly all-staff meeting, where HR announced the return of the flex-time exercise program. Two changes were made to the program: 1. Structure around verification requests, include who may request verification and why. (Only your direct manager may initiate the request, which must be routed through human resources.) 2. A “exercise program log” is now the only document that we must produce for a verification request. This is a spreadsheet provided by HR that we can complete electronically or by hand, and simply i…

A reader writes: I’m a relatively new manager, and I’m still finding my footing when it comes to shifting from being an individual contributor to overseeing a team. One thing I struggle with is knowing when it’s appropriate to delegate tasks to my team versus doing them myself. I manage a communications team of four at a university. When my manager assigns me work — things like drafting communications on a specific topic or reviewing copy from another department — I’m never sure whether she expects me to do it personally or for me to assign it to someone on my team. I feel like she is expecting me to delegate them: these tasks fall squarely within my team’s remit, and I…

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Whidbey, by T Kira Madden. Three women connected to one man navigate the aftermath of sexual assault. (Amazon, Bookshop) * I earn a commission if you use those links. The post weekend open thread – April 4-5, 2026 appeared first on Ask a Manager. View the full article