Performance Tracking and Feedback

A reader writes: I am in a front-line commercial role at a tech start-up. I am responsible for bringing in new business, and this story pertains to my colleague Zayne, who manages a lot of the back-end, integrations side of things. Zayne is fantastic at what he does. The guy might actually be a genius, and I don’t say that lightly. He has a ton of ideas, seems to really love what he does, and is good at it. He’s also very open about his mental health, which I admire but it can admittedly take me back sometimes. I grew up in a family where we often don’t share things like that, and it’s something I’m trying to unpack as an adult, but even so I find myself at a loss for w…

It’s five answers to five questions. Here we go… 1. Internship offered me a special project but now I can’t get any answers about it I’m a college student who recently finished a remote internship at a prominent company in a fairly niche field (the company has maybe 10-15 full-time employees). My main task was fairly generic — think setting up a filing system or similar — but I also got a lot of experience in the actual field. Towards the latter end of it, I had a great talk with the CEO about what I wanted out of the internship, and what was really exciting was that he said that he thought a good next step for me would be designing an accessory for one of their product…

A reader writes: I have seen you and other people say that you shouldn’t usually accept a counteroffer. I wish I had listened to you, but I didn’t. The backstory is I have worked at my company for almost a decade, and for the first several years I was extremely underpaid. I know this because I made a lateral move that resulted in a significant pay increase. With each transfer, I have been clear that growth (and money, of course) are very important to me. Recently I was recruited (I did not seek this new position, it came to me) for a position that would have increased my pay slightly. It would have changed my work status from fully remote to hybrid, but most importantl…

A reader writes: I am a senior project manager in a nonprofit. Over the summer, I been working on a series of focus groups and was assigned Lola as an intern. Our office aims to provide meaningful training to our interns, as nearly 80% of them are hired after their internships, so I assigned Lola to write one of the focus group reports. She was present at the focus group itself and was given the audio recording and transcript, plus a report template with guiding questions in order to complete the assignment. I had a previous experience with an intern producing reports with AI, which required tons of rework. So when I first assigned this to Lola, I explained that AI is n…

A reader writes: This is hard for me to write. I’m a woman in my late forties with two grown children. I remember how stressful it was a decade ago, when my kids were little, to keep them out of earshot during conference calls on the rare days I could work from home. In my current role, I have dotted-line management responsibility for “Steve,” who has two children under four. We’re a fully remote company, and all meetings are on video with cameras on. Steve often has one of his children on his lap during both internal and external calls. His spouse works from home part-time, but he still seems to be the primary caregiver for at least part of the workday. I’m conflicted…

It’s five answers to five questions. Here we go… 1. Bringing alcohol to the home of a recovering alcoholic My coworker is a recovering alcoholic; he doesn’t discuss it but never drinks, occasionally refers to “when I was drinking,” and once was frightened when he learned there may have been alcohol in a dessert he’d eaten (there wasn’t). His wife has generously invited to office over for dinner. She told us that “we keep a dry house” but we’re welcome to bring alcohol if we want it with our meal. This has created a debate within the office. Two want to bring alcohol, arguing that she told us (without us asking, I should add) that we could. The rest of us feel it would …

A reader writes: A few weeks ago, our HR manager, Cara, brought in a photo of her dog’s adorable litter of puppies and everybody appropriately ooh’d and ahh’d all over them. Now that the puppies are old enough to be adopted, she’s started to put the bite on everybody in the office, and after a few other employees were winnowed away for various reasons (apartment building doesn’t allow pets, just had a new baby, etc.), she seems to have focused her attention on me. Backstory time, I grew up in a house with a mother who … it’s probably most accurate to say she compulsively hoarded pets … and growing up having to take care of up to 10 dogs at one time has thrown cold water…

Here are four updates from past letter-writers. 1. An abusive volunteer is holding our website hostage I am no longer a mere VP — I have been elected president! A short summary of my previous letters: I’m on the board of a small organization and we’re all volunteers. There were issues with our webmaster and our website, but the previous president wasn’t wanting to muck around with the site. I understand his reasons but I disagreed with him about it. At our 2024 convention, the (now former) president announced that he was not running for reelection and that I was running for president. The webmaster pulled me aside after this and told me that he was planning to retire, …

A reader writes: My department just called all us middle managers into a session to discuss our sickness “issue.” Some context: We live in a country where permanent employees of any level at any company all get unlimited sick days at full pay for a year (with a handful of caveats). Funnily enough, the sickness rate here isn’t particularly high: the average local worker takes three days off for sickness per year. Our company has been through a painful year-long layoff process, which coincided with record-breaking profits, the launch of completely new product lines, and somewhat absurd expectations. Oh, and team celebration budgets were cut in the meantime. Our department…

It’s five answers to five questions. Here we go… 1. Coworker cheated in our virtual Jeopardy tournament A couple years ago, just for fun, a coworker started a virtual Jeopardy tournament which anyone in the company could participate in. It was the usual setup: three contestants (with cameras on), the coworker hosting, and an audience tuned in once a week. One contestant, “Kurt,” was the reigning champion. The man could not be beat. Until, after a few weeks, there was some speculation that Kurt was not abiding by the honor system and had Google up on his screen. The theory was finally confirmed when there was a question about an obscure national bird. After a pause with…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer whose new employee felt excluded on a well-meaning but cliquey team? Here’s the update. I had actually done some of the things you suggested when Anya joined (e.g., organizing a Teams call before she started so she could ask me questions and briefly meet the rest of the team before she started, having a team lunch in the staff cafeteria on her first day with us in the office, setting up coffee meetings with each member of the team in her first couple of weeks, designating an official buddy in anoth…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My ex works at my new job I recently got a new job (medical field) that I was very excited for. The thing is that even after turning down other offers, I have terrible luck — out of all the jobs, I accepted the offer that put me in the same room as my ex. The break-up wasn’t great. I got ghosted. So in retaliation, I made myself visible by texting her and sending friend requests on all social media (nothing mean, it was all about what her friendship meant to me). I know, childish on my part and pretty much got blocked on everything. I moved on. Bu…

A couple of years ago, someone shared what I consider to be the best holiday date story of all time, and it must be shared here again. Enjoy: When I was fresh out of college, a dude in my social circle invited me to his fancy work Christmas party. He was a teacher, so I’d kind of assumed I was there as friend to act as a buffer between well-intentioned female colleagues who wanted to set him up with one another, with their daughters, etc. I was wrong! This invitation to a work Christmas party was meant to be the first date of a magical relationship between two people destined to be together. Why a magical relationship? When I opened the door, he said he’d hope we’d have …

A reader writes: I was the original poster who wrote about the hometown hero American Idol contestant. Every time it has been posted, lots of people guess who it was or hope it was their favorite. And I have kind of wanted to let everyone believe it was their guy. But also, maybe the actual guy and his family should get the accolades. It was Christmas 2008 at Children’s Hospital Colorado, and it was Ace Young and his family. As I said, I had never watched the show but knew of him. But he had serious charisma. And distractingly bright blue eyes. I still remember how many grown adults giggled and blushed. The post the identify of the hometown hero is revealed appear…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer who asked how to adjust to returning to the office after working from home for five years? Here’s the update. It’s now been almost five months since the 50% in-office mandate began, and it has been … an adjustment, but not nearly as difficult as I anticipated. I ended up choosing to spend one work week of the pay period in the office, and the other work week at home. (For context, the work week for our state government agencies is Wednesday through Tuesday, so that means I go in on Wednesday, Thurs…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer whose manager posted a “wall of shame” of people who didn’t volunteer to work more? Here’s the update. I wrote in a few years ago about a new supervisor and her approach to mandated “voluntary” overtime as a registered nurse in a hospital. Since then, that supervisor has stepped back into a staff nursing role and she’s happier for it. We’re still friends so I’m also happy about that! She’s a great nurse who tried a new role that wasn’t right for her. A new supervisor was hired from outside. She was…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My employee wants to know where I am at all times I started a new management role three months ago and am managing a small team. One of my staff was under-performing when I started, and one of my directives was to get them on a coaching plan, which I have. As a result, they have made complaints that I’m out to get them. Luckily I’ve been documenting everything, and my boss has my back. My boss had a skip-level meeting with them to allow them to air their grievances. During this, they mentioned that my boss and I should always let them know when we…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Here are three updates from past letter-writers. 1. My coworker accidentally linked her nudes to our team Photoshop account I wanted to add that the nudes in question included not only my coworker herself, but also her boyfriend! Anyway, the day after our manager alerted my coworker to the nudes issue, they had a meeting where my coworker assured him that she managed to unlink her photos and apologized for the indiscretion and for “whatever you may have seen.” Manager said he had no idea what she was talking about and prompt…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer whose employees were being cruel to a gross coworker? Here’s the update. I fear this won’t be a very satisfying update. As I sat at my desk and read your email asking about an update, I took a few moments to look up from my screen and across the office to watch Meredith. Within those few seconds, I saw her pick a scab off her face and eat it. So yeah. I had my first conversation with Meredith months ago. Our job is one that exposes us to food, biological material, and chemicals, so at the sugges…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Here are four updates from past letter-writers. There will be more posts than usual this week, so keep checking back throughout the day. 1. My team received a suspicious text — and we wonder if our boss sent it as a way to secretly gain info It was reassuring to hear from you and the readers that I wasn’t being paranoid about the text. Unfortunately, the truth behind the mystery text remains unknown, though the official story is that it was “legit.” Shortly after your response, my manager ended up addressing the team, sayi…

A reader writes: The team I manage is very small. I am the youngest there and sometimes feel insecure about being the boss. Today in a meeting, a long-term employee who’s been here 15 years (much longer than me) announced that he would take steps to solve a certain issue. The issue needs to be addressed, his solution is good, and I appreciate him taking initiative. Nevertheless, I am not sure how to react to him just pointing out that he will handle something without speaking to me beforehand. How should I proceed? I answer this question — and two others — over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and so…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. There will be more posts than usual this week, so keep checking back throughout the day. Remember the letter-writer whose CEO was demanding everyone return to the office but people didn’t want to — and they were a manager stuck in the middle? Here’s the update. Just a few months after my letter was published … my team imploded. My boss decided after 10 years of service to leave the company to focus on his family, and due to the terrible state my industry is in right now, my team of 12 is now just three, including me. Losing…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer who was the chair of a board and had one board volunteer making everyone’s jobs harder because of his struggles with technology? Here’s the update. I found your advice and the advice in the comments very helpful. To start, I wanted to clear up something that that came up in the comments: this is not a 501(c) organization, though we do volunteer work for them. I fudged some of the details to make my story less recognizable, but this is actually an employer-sponsored affinity group. So no, there is …

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer whose new boss told them not to take all their PTO each year? Here’s the update. I appreciated your advice, as well as the commentary from the reader community. Your reply was spot on to how I felt as well — vacation time was part of my compensation package, and them backtracking verbally after agreeing to it in an official offer that I signed felt very, very wrong. I had also declined another offer to take this one, so I felt betrayed in a sense with a bait and switch. I was so incredibly thankfu…

It’s probably the most frustrating part of job searching: you have an interview that seemed to go great, you nailed every question and felt rapport with you interviewer, they seemed impressed and said they’d be in touch soon, and then … silence. Do you follow up with them? Did you wait for them to get in touch? Will you ever hear back? What happened? At New York Magazine, I wrote about what to do when an interview goes great but then you don’t hear anything. You can read it here. The post why haven’t I heard back after my interview? appeared first on Ask a Manager. View the full article