Performance Tracking and Feedback

It’s the Thursday “ask the readers” question. A reader writes: Would you consider an Ask the Readers on what people wish they’d known when they first became managers? I’ve just stepped into my first leadership role, moving from being a highly regarded individual contributor (who task managed teams for different projects) to actually managing a small department and wow, it’s a much bigger shift than I expected. I’d love to hear what helped others get over that hump, what made things easier, what surprised them, and what they wish they’d known earlier. Bonus points for advice on: • Managing people who’ve been on the team for years but weren’t hired for this role despite…

A reader writes: A colleague and I were recently interviewing candidates for an entry-level position and, at the beginning of one of the interviews, the candidate asked if they could disclose something before we got started, then said that they were on the autism spectrum. My colleague jumped in and explained that while they appreciated the candidate’s desire for transparency, we shouldn’t know that up-front because legally we cannot deny employment to someone on the basis of any kind of medical diagnosis, and including that information during an interview makes everything much more complicated. My colleague and I debriefed after the interview, and we ultimately decided…

A reader writes: I oversee a public-facing department at a nonprofit. One of our long-time program managers is an oversharer. This includes on social media, where she has in the recent past criticized two of our sponsors in long Facebook posts, which included phrases like “Corporation X needs to get their crap together.” These were criticisms based on her personal experiences, not related to work (think complaining about the customer service at Corp X when she was shopping there). Yesterday, she followed up with more complaining during a program meeting that included clients. I know she is connected to many of our volunteers and clients, as well as colleagues, on social…

It’s five answers to five questions. Here we go… 1. I have to co-manage with my husband My husband and I work for the same organization and live in a VERY small tourist town in the U.S. (~600 year-round residents and we live about an hour from a Wal-Mart or big box store). Our organization receives (received) a lot of federal funding. Most of that funding has been cut so we’re looking at downsizing and layoffs. Right now, my husband and I are managers in related but separate departments (think: youth outreach vs. adult education). His department is him and another full-time manager who supervise three full-timers and some seasonal employees, and my department has sligh…

A reader writes: I started my job in 2023 and became good friends with Ellie. We have similar roles, but different divisions, so rarely overlapped. We bonded over being unhappy in our roles and having a shared male “mentor,” who turned out to be quite the creep (he ended up leaving before we did). We both ultimately made plans to leave that job, she a little before me. During our friendship, I did sometimes notice she could be a bit immature (framing everything in terms of “high-school cliques”) which I just sort of laughed off/ignored. I also got the sense she was pushing me to leave my job, less so because it was good for me, but because she wanted our office to “take…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. Can I confiscate my coworkers’ screaming monkey toy? Today, as has happened multiple times in the last few months, some of my nearby coworkers in our relatively small satellite office decided to play catch with this “screaming monkey toy.” The noise it makes is outrageously loud, especially in our small space, and I’ve previously indicated (politely) to coworkers that I find the noise not only distracting, but extremely annoying. After the first time, I asked them if they could please make an effort to not set the toy off, because of those reasons…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My employee warned me he has a problem with authority Six years ago, I took a job in a new department. At the time, I only had two years of managing experience and I was eager to not step on the toes of my new four-person team, who had a combined total of 85 years of experience. On my first day and in my first meeting with my employee Fergus, he smirked and opened with, “You should know I have a problem with authority.” To his credit, he was not lying. It’s a nightmare to deal with him but he does just enough to not be let go (we work for the gover…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Here are four updates from past letter-writers. There will be more posts than usual this week, so keep checking back throughout the day. 1. Everyone likes me, so why am I not in the group chat? Well, I’m still not in the group chat, so I’m sorry to say I can’t report if it’s really about medieval falconry as discussed in the comments :-) I’m still happy at the job and have not asked to be included or started a new chat or anything like it. You and several commenters suggested I could just leave it be and that’s what I did.…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Here are four updates from past letter-writers. 1. Men are gross in our non-gendered bathrooms (#3 at the link) The bathrooms in our building continue to be a source of mirth and disbelief. As well as continued seat-up, shake-it-all-about behavior, there’s been the (female) facilities manager who refused to accept that “all gender” means sanitary bins should be available in all stalls (“men don’t want to look at those”), and building-wide reminders to use the supplied brushes to remove anything you might leave clinging to t…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. Nameplate drama I work for a very large company. My department is small and very specialized. The rest of company either doesn’t know we exist or, if they do, doesn’t understand what we do. My department has been the “stepchild” of the company. There have been growth and leadership changes that affected morale for many years. There’s a lack of role clarity, communication, overstepping of management boundaries, no policies or procedures, reactiveness, finger pointing, etc. We have one long-term employee, Jan, who is known for being rude and sarcast…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. There will be more posts than usual this week, so keep checking back throughout the day. Remember the letter-writer asking whether she had to share her story on a “women in industry” panel? Here’s the update. So … I ended up doing the panel. I talked to multiple trusted women at work and outside of work, who almost always encouraged me to do it, even if just for the experience and to showcase myself. For what it’s worth (now that the panel is over), I work in the construction industry as a superintendent. My job is to organ…

It’s “where are you now?” month at Ask a Manager, and all December I’m running updates from people who had their letters here answered in the past. Remember the letter-writer trying to decide if her coworker was harassing her or just annoying? Here’s the update. I was away from my desk the day my question was posted so didn’t get to interact with the commentariat but I did go thru and read all the comments. Thanks all for your advice! It got worse before it got better. Early August, Joe asked me what I wanted my nickname to be as he was going to give me a nickname. I replied, “I don’t do nicknames at work.” Later that month, he said to another one of my coworkers, “T…

Here are the posts that interested people the most in 2025, via two lists: the most viewed posts and the most commented on posts. Most viewed posts of 2025: 10. my employee keeps insisting he looks much younger than he is (but he doesn’t) 9. I rejected a student’s advances, but his parents are mad at me 8. my coworkers have way more money than me … and they constantly expect me to shell out cash for meals and gifts 7. I don’t want to babysit my brother in my office 6. updates: martial arts at work, coworker hates me, and more 5. our Gen Z employees want to be coddled and are struggling with the realities of work 4. I manage a terrible slob — how can I convince her…

A reader writes: I am a senior project manager in a nonprofit. Over the summer, I been working on a series of focus groups and was assigned Lola as an intern. Our office aims to provide meaningful training to our interns, as nearly 80% of them are hired after their internships, so I assigned Lola to write one of the focus group reports. She was present at the focus group itself and was given the audio recording and transcript, plus a report template with guiding questions in order to complete the assignment. I had a previous experience with an intern producing reports with AI, which required tons of rework. So when I first assigned this to Lola, I explained that AI is n…

A reader writes: I’m a professional woman in my early 50s hiring for a position on my team. My colleague (a mid-40s man) and I interviewed a good candidate for a junior position (a man in his late 20s) with whom we have each subsequently exchanged a few emails. In each email the candidate has sent to my colleague, he calls him “Mr. [last name]” but in mine, he calls me by my first name. We’re pretty informal in our office, were relaxed in our interviews, and have always signed our emails with just our first names. I’m confused by the difference in addressing us. My husband says it’s sexism and a big red flag. I’m curious as to your thoughts. I answer this question — and…

A reader writes: When should an employer contest an unemployment charge and when should they let it be? I’m an HR department of one, and the managers have me contest almost everything! It’s hard to explain to them when it pays (poor performance) and when it doesn’t (gross misconduct). Can you help to determine what it should look like? This past year, we had an unprecedented number of firings and it’s been a doozy. Most of the time, employers should avoid contesting unemployment benefits unless something egregious happened. They definitely shouldn’t be doing it as a reflexive response to any unemployment filing. First, the basic rules around unemployment benefits: in …

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. The post open thread – January 23, 2026 appeared first on Ask a Manager. View the full article

A reader writes: I’m writing in about a situation a friend is in. He was at the annual convention for his employer organization when he was called into a meeting with his boss and his boss’s boss. They informed him that he was under investigation and they couldn’t tell him anything more, but that he was to leave the convention immediately as they’d canceled his hotel room. (I should note that the convention was an hour’s drive from his home, so it’s not like he had to reschedule flights or anything.) The day after the convention, they sent him an email informing him that he was terminated. The reason for his termination? They had discovered he had applied for another jo…

It’s the Thursday “ask the readers” question. A reader writes: I work in a pretty calm office environment where I rarely deal with confrontation. Lately I’ve been wondering how people in more volatile or high-stress roles take care of themselves (e.g., law enforcement, corrections, emergency response, or even customer service and call centers). How do people who face frequent conflict or hostility at work manage their stress and protect their mental health over time? I’d love to hear from readers who’ve figured out ways to stay grounded and healthy in those environments, and also what draws them to that kind of work. Readers in high-conflict roles, please weigh in! Th…

Breakups are miserable under the best of circumstances. But when the person you’re breaking up with is also a coworker, welcome to a new layer of hell: instead of getting distance, you still have to see each other every day, smile politely in meetings, and pretend nothing is wrong while coexisting professionally in an office that now feels charged with history. At Slate today, I wrote about office breakups. You can read it here. The post you can’t go no-contact with someone you share a printer with appeared first on Ask a Manager. View the full article

Last month we talked about “other duties as assigned” — things you’ve been asked to do at work that were wildly outside of your job description. Here are 15 of my favorite stories that you shared. 1. The handmade crafts I had a manager whose in-laws held a handmade-only Christmas exchange every year. They were all crafty and she was decidedly not, and they made some intimidatingly great things — the one memorable example she cited was that someone hand-carved a chess set for the exchange. She made us figure out her craft and do her craft for her a team event every year. The one year I participated, we made a decent felt-flower wreath for her mother in law. It was fun, …

It’s five answers to five questions. Here we go… 1. Do I need to be less long-winded? How can I be less long-winded? I’m a senior manager, so I have to talk frequently: laying out project goals and plans, providing directions to team members, clarifying roles, explaining my feedback or why I disagree with a recommendation, explaining a complex situation/problem we need to solve, etc. I feel like when I’m talking, I might be going on too long because people often interrupt me because they think I’m done talking, but I’m not. I often have a detail to add that I think is important because it adds nuance to what I just said, or it sums up the explanation I just gave. Earli…

Last month, after talking about bad corporate gifts, we also talked about corporate gifts you actually liked, and here are some of my favorites. Of course, even wildly popular gifts won’t be universally popular and this is not an attempt to claim they are. These are just gifts that happened to be enjoyed in these people’s offices that I found interesting to read about! 1. Choose your own desk plants Shortly after I started at one job, we got sent a link to an online garden shop and instructions for us each to pick 15 euros worth of potted plants we’d like to have at our desk. (This one is arguably more of an office perk, but I was allowed to take mine home with me when …

It’s five answers to five questions. Here we go… 1. I don’t want to have dinner with my boss on a work trip I am going on a work trip outside the country with a colleague and our boss. Both of us don’t really get along with him (our boss) and want to plan our own activities in the non-working hours (mainly dinners). However, he has asked us what we plan on doing and wants to plan a dinner with all three of us. Is there a way I can say no to him without letting on that we have already made plans? What if he asks what I am doing instead when I decline his offer? There has recently been friction with him regarding work activities so not really sure how he will feel if eit…

Over the years, readers have submitted a tremendous number of amusing stories about holidays at work, and since we’re heading into the holidays we must revisit them. Here are some of my favorites. 1. The banana bread I managed a department of about 15 people. One lady was extremely proud (and vocal) regarding her banana bread. Once, I joined the conversation and mentioned my mother also had a wonderful recipe my family loves. I will spare you the details, but within a day or so, I found myself embroiled in Bananagate as the Manager Who Cruelly Insisted Her Recipe Was Better. The only way to settle it was a bake-off, which I tried mightily to nix (my staff was an unhappy…