Performance Tracking and Feedback

A reader writes: We recently hired a nursing mother with the understanding that she would be taking time to pump three times a day for about a year. She is being paid for the time used to pump. She was provided a comfortable private space in which to do so and she logs the time as “general overhead” on her timesheets (unbillable); it comes to about 90 minutes per day. We’re just now, a few months in, realizing how quickly this time adds up – in the last billing period (five weeks) it was nearly 40 hours! Is there a tactful, legal way to ask her to make up some of this time (50%?) so that we get more billable hours from her? Ou company is pro-family, but having done the …

It’s five answers to five questions. Here we go… 1. My coworker got promoted and I didn’t even get to interview for it I’ve been in my job about five years. I’m in a specialized role in my large organization, along with Rachel, who I helped hire and train. We each handle separate areas. It’s been rewarding work, and I feel like I’ve found something I’m good at. I like the mission, and the pay and benefits are good. But the office politics are a struggle for me, and we’ve been going through some big changes with a reorganization and significant leadership changes. As part of the reorganization, last year Rachel and I were absorbed into a different department. While I g…

A reader writes: I am conducting interviews next week, and normally my workplace sends interview questions to interviewees 30 minutes prior to the interview. This is in an attempt to provide a more accessible and equitable experience for our interviewees who may need additional time or feel more comfortable when they know the questions ahead of time. This also aligns with how the employee would normally work — having ample time to review and respond to questions. All our interviews are remote. I am working with a new panel member who suggested we stop this practice because they were finding candidates were using the extra time to have AI generate answers to the question…

It’s five answers to five questions. Here we go… 1. My coworker is charging personal purchases to our team I work in higher ed on a small team. All of us are able to make purchases up to a certain amount with little to no oversight. I have suspected that my coworker has bought things for herself. It seemed like a few small things here and there, a $30 hand cream, essential oils, things that didn’t seem to have a business purpose. Recently I purchased an expensive item (with permission) for the office. She said someone asked her where it was from and asked if I could send her the link. A week later, a box arrives with this very item. I look up her purchase order, which…

Domestic violence can intersect with work in all sorts of ways. We’ve seen it in letters here, from the many people worried their coworkers may be experiencing abuse at home to the person whose colleague wanted to fire someone for being a victim of abuse. And some years back, we had an excellent letter from a survivor full of things her workplace could have done to help her, but didn’t. I recently spoke with Bella Book and Nina Kanakarajavelu of Futures Without Violence about their work to help employers to support workers experiencing sexual harassment, domestic violence, sexual assault, or stalking, and here’s our conversation. Tell us a bit about the work you do in t…

It’s the Thursday “ask the readers” question. A reader writes: I’m a longtime reader and huge fan of Ask a Manager. I wondered if you’ve ever done a column about people who were busted as writing in — people whose coworkers, boss, family, or friends read a post and realized the author was someone they knew. I have not, although I know of a few times when it’s happened: If you remember the manager whose best employee quit when she wasn’t allowed to go to her college graduation, the employee herself recognized the letter years later and wrote in, one of the other interns fired for writing a petition about the dress code wrote in a year later, and someone who thought they …

If you could earn thousands of dollars more a year just by having a two-minute conversation, would you do it? That might sound like an easy “yes,” but for a lot of people, the answer, surprisingly, is no. At Slate today, I wrote about people who literally never negotiate their salary when they’re offered a job or haven’t had a raise in a long time. Instead, they accept the first number an employer offers, because they’re worried that they’ll look greedy or mercenary — even though the whole reason we work is for pay! You can read it here. The post there’s only one way to get more money at work, and some people won’t do it appeared first on Ask a Manager. View the full …

A reader writes: This happened a few years ago, but I would appreciate knowing how I should have handled it in the moment as all my supervisor training was patchy and on the fly and definitely had gaps. We had an internal promotion opportunity and two candidates: Abby and Bella. Both were in the same support role where Bella had more experience, but Abby had natural aptitude. The new position was much more technical in nature, needing a lot of spreadsheet and database work, instead of document formatting and people skills. We were all surprised when Bella applied, as none of this role played to her strengths or interests, but we interviewed both. She could have been tak…

It’s five answers to five questions. Here we go… 1. Can I subscribe to my coworker’s OnlyFans? One of my coworkers has an OnlyFans. I found out because she was talking about it to a small group of us at lunch, so she’s not going out of her way to hide it at work, although I doubt she would want everyone to know, especially our managers. I looked it up out of curiosity and its nudes and the type of photos and videos you’d expect from an OF. My brother said I shouldn’t subscribe because she’s a coworker, but she told us about it. It’s not like I went searching on my own and found it, so I think it’s no big deal if I do. What say you? You should not subscribe to your cowo…

A reader writes: I own a small (but growing) tax service. Recently I hired Cara, who moved to the area and was able to step right in, and during our busy season to boot. Much of the year, we work 4-10 hour days with Fridays off. During tax season, we are busier and work 5-10 hour days. On Fridays, I buy the staff lunch. Because of dietary restrictions, allergies, etc., I let them order from whatever place they want, within reason on price, and pay for delivery or they turn in their receipt if they leave the building. Cara does not eat lunch, maybe a can of Diet Coke but nothing else. I have asked multiple times if she would like to order and stressed that it is okay, t…

It’s five answers to five questions. Here we go… 1. My coworker was upset that she wasn’t told to go home early after getting bad news I have a coworker who recently found out she’d likely have to put her dog to sleep. She was crying at work, understandably so, and it was quite upsetting to see. I went through something similar about three years ago and losing a pet is devastating. For the rest of the day after finding out, she was berating management for not offering her the opportunity to go home early. The thing is, it’s common knowledge at my job that if you need, or even just want, to go home early, management always says yes. All she had to do was ask but, but sh…

A reader writes: My manager, Athena, has pretty poor soft skills and often comes across as aggressive, interrogating, micromanaging, and dismissive. This happens both in person and over email and instant message. In writing, her spelling and grammar are also inconsistent and her phrasing is often curt or abrupt. Lately, my coworkers and I have noticed a huge improvement in some of her emails and chat messages. Emails and messages that previously would have been curt and aggressive are now warmer and softer, with perfect spelling and grammar. It’s theoretically the exact change her direct reports have all been desperately wishing for, except that her in-person communicat…

Recently we heard from people who work at events — their horror stories and wins — and here are 10 of my favorite stories they shared. 1. The applause I was part of a round of lightning talks. The event organizers told us we had five minutes apiece, and for enforcement they told the audience to applaud violators off the stage. I was done in 90-odd seconds because I’m cool like that. “Blowhard Bob” the CISO, however, adored the sound of his own voice and did not believe time limits applied to him. He was barely halfway through his slides when the applause started. He tried to talk over it, being Blowhard Bob, but the audience only raised the volume of clapping until he…

It’s five answers to five questions. Here we go… 1. My boss isn’t doing her job and things are falling apart I work for an accounting firm where I am the only full-time employee to my boss, Katie. She inherited the business from her father and is within a few years of retiring. I am looking to leave this job this year but until I am able to, I am having trouble dealing with a lot of issues she is having. We are in the middle of tax season and she is falling so far behind on processing tax returns. Many clients have called to ask the status of their return, and I have had to stretch the truth of their status so they do not get upset at me. I always inform my boss when t…

A reader writes: I oversee a medium-sized department who are all required to be on-site, although we were remote for quite a while following the pandemic. My staff is pushing very hard for hybrid working, and while I am open to it, I have concerns. In the past, when that the majority of our team worked from home, some of the staff really excelled at it, while others were frankly awful. Literally, the staff who were excellent outperformed the worst by a factor of ten to one. Unfortunately, the lower performers didn’t always recognize that they were not being productive. The culture in my organization is very much one of equity, and I am trying to balance that with the k…

It’s five answers to five questions. Here we go… 1. I work with my spouse, and it’s affecting me at work My spouse (“Sam”) and I work in an agency that is a smaller arm of a large national corporation. Sam began working here five years ago, made close friendships with others in the program, and has an extremely good professional reputation. Three years ago, I was hired out of graduate school for the agency site associated with Sam’s program. It is likely I was interviewed because of their success in the field. At the time I was hired, I discussed with my manager that I would not work directly with my spouse for many reasons, including ethics and work-life balance. This…

A reader writes: I run a small healthcare practice and recently had a difficult transition with a long-time employee that I’m trying to learn from. Sarah worked for me for about five years as our director of business development and marketing lead. During that time, I invested heavily in her development through training, tools, and absorbing the inevitable mistakes that come with someone growing into a role. She worked remotely, set her own schedule, had significant autonomy, and earned well above the market rate. I also referred clients to a small side business she ran. About six months ago, she told me she had “outgrown” the organization professionally and wanted to …

It’s five answers to five questions. Here we go… 1. My coworker overheard me complaining about them I have a new-ish colleague, Jaime, who I feel hasn’t really been pulling their weight. I was talking to someone else in the office about a project we’re working on and how I thought Jaime would be leading the project but that they were pushing all of the work onto other people when the project is what Jaime was hired for. I know my tone was very negative about Jaime during the conversation. Well, I didn’t realize Jaime was in the office that day and am pretty sure they overheard the conversation. I ran into Jaime later that day and they gave me a sad look, but did not sa…

A reader writes: I know salary negotiation is typically acceptable, expected, and wise, and I even did recruiting for a year or so. But I’m job hunting again, and I’ve never seen this question on an application before: “To ensure equitable compensation, we benchmark salaries against nonprofits of similar size and budget, because of this, we don’t negotiate salaries. The salary for this role is $96,650. Please confirm that this aligns with your desired salary expectations.” (Dropdown: “Yes, I understand that the salary for this role is $96,650.”) Does this mean I shouldn’t ever bring it up? Also, related: Say the salary is below market rate or a huge range, and you kno…

It’s five answers to five questions. Here we go… 1. Candidate used a slur during a job interview I’m the hiring manager for a position at a nonprofit. The role has a lot of in-person interaction with clients, so we are looking for people who are well-spoken. One of our candidates used a lesser known slur during her interview. I won’t say what the slur was, but it’s a term to indicate being duped or swindled, and the word comes from the name of an ethnic group. I didn’t address it in the moment, but I can’t stop thinking about it. How would you have handled this? And, should this error carry weight? On one hand, I understand that when you’re speaking on the fly like in …

Remember the letter-writer whose new team thought they were incredibly overworked, but they actually did nothing? Here’s the update. I wanted to send an update as many of the commentators had requested one. I was the person who wrote about the team that spent all their time reading books and organizing their record collections, and yet kept insisting they were Really Very Busy. Alison’s advice was spot-on — I was only there on a temporary basis, so I decided to just enjoy the madness as a casual observer before I went back to my permanent role. There was a lot of discussion in the comments as to why the team was behaving the way they were, and some of the commentators …

A reader writes: I am a high-performing, respected, well-liked senior contributor on a 25-person team at a global tech company. Since Covid, we have all been successfully working remotely. Recently, the company has enacted a “hybrid work” policy, which for me means I am supposed to go to the office three times a week. Because our team and those we work closely with are scattered around the globe, this means we are often going to the office to sit on virtual calls. Our team also has 12 contract workers who are not required to be in the office due to the terms of their contracts and desk availability. Additionally, the director of our team, Scott, is considered a teleworke…

It’s four answers to four questions. Here we go… 1. Should my boss message me before calling on Teams? My boss recently called me very early in the morning (7:50 am) through Teams without notice. I was working already; I got online at 7 (my work hours are 7 am – 4 pm) but it bothered me and got me a little anxious. I let it go as a missed call and wrote to her immediately after saying that I was ready now. Was that okay or is it okay for her to call without messaging me first to ask if I’m available? Or just because she’s the boss is accepted? The fact that was so early caught me by surprise, because she’s usually online later, but I think it would have bothered me reg…

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. The post open thread – April 3, 2026 appeared first on Ask a Manager. View the full article

A reader writes: My father is terminally ill with cancer. I was clear when I disclosed his diagnosis to my boss that I did not want to tell anyone else at work and didn’t want to talk about it. I try to maintain a surface-level friendly relationship with my boss, but I have observed him being really bothered by other people’s boundaries if they are not the boundaries he would choose for himself. He seems to feel entitled to know his employees’ personal business, and he’s not someone I want to share my most personal business with. In our weekly calls (I work remote), he continues to ask me about my dad, including detailed questions about his diagnosis and treatment. It …