Tools for Marketing and Content Creation

For a word that determines so much of how social media and the creator economy operate, engagement can be pretty hard to pin down. So, we looked at the data. This report documents how engagement works across social media in 2026. Not how we wish it worked or not how platforms market it — but what the data shows. To understand what's actually happening across feeds right now, we dug into tens of millions of posts published through Buffer — looking at engagement baselines, reply behavior, posting frequency, and how different formats perform across platforms. The short version: If you're spending more energy looking for the perfect time to post than you are replying to the p…

These days, it feels like Threads is dropping new features every week. Whether it's small quality-of-life improvements or game-changing updates (we see you, Trending Topics), the Threads team has been busy since their rocketship launch in 2023. The only potential downside to all that fun new stuff for its 400 million monthly active users to play with? It's not easy to keep track! Which is where this guide comes in. Here, I’ll unpack some of the top new features on Threads by Instagram — plus how to use them to grow your following. Let's make sure you're getting the most out of Threads, shall we? Jump to a section: 1. Topics, not hashtags 2. Trending Topic…

Social media platforms are becoming mirrors of each other, but their results are anything but identical. Threads is driving significant engagement. However, X still surpasses Threads in MAU, meaning you could reach more people there. So where should you focus your efforts? For creators and brands, understanding which platform delivers better results can be the difference between thriving and wasting resources. With Threads positioning itself as a conversational, community-driven platform and X doubling down on its rapid-fire, text-based format, it’s time to settle the question: which platform actually drives more engagement? To find out, we analyzed 10.2 million posts pub…

I’m no stranger to a certain amount of time-eating scrolling on social media, but TikTok is something else. I’ve been engrossed by the social media app for hours on end — and the TikTok algorithm is to blame. But the secret sauce that makes the app so addictive to users is exactly what has content creators and marketers tearing their hair out. Why do certain TikTok videos gain meteoric popularity while others, seemingly of equal quality, barely get a glance? The answer isn't just in the dance moves or trending sounds. The answers lie in a host of signals weighed and analyzed by the TikTok algorithm. The uncannily accurate recommendations are powered by an algorithm that d…

“If you can’t measure it, you can’t manage it.” I bet you’ve heard this one from Peter Drucker, one of the best-known thinkers and writers on the subject of management theory. And maybe that’s why you’re here: You know that growing on TikTok isn’t just about posting videos — you need to dig into the data to see what actually works. But, if you’re anything like me, when you first open the TikTok analytics tab, it feels like staring at a spaceship dashboard. Numbers, charts, percentages … Where do you even start? The good news is that you don’t need to measure everything; it’s more important to measure the right things based on your goals. The magic happens when you focus …

If you have a business and you choose not to use TikTok for business, you’re actively sleeping on a goldmine. TikTok has a massive user base of over 1.69 billion (!!) monthly active users — and the number of Americans using TikTok weekly has quadrupled since 2021. Let’s get rid of the top two objections before I tell you how to use TikTok for business. 👉 “TikTok is only for businesses who serve younger demographics.” The audience demographics on TikTok are evolving, including older age groups. The social media site isn’t limited to younger users anymore. The latest U.S. TikTok report showed weekly TikTok users aged between 35-44 have only grown since 2022. 👉 “TikTok won’t…

Uncertainty is an understatement when it comes to TikTok's future in the United States. After users in the U.S. were unable to log in to TikTok the day the TikTok ban took effect, TikTok restored its service the following day. After which, the White House issued an executive order on January 20th, 2025, granting a 75-day extension to delay enforcement of the TikTok ban and pursue a deal involving a U.S. ownership stake in ByteDance, TikTok's parent company. The 75-day extension will give ByteDance until April 4th, 2025 – when the extension is set to expire – to divest ownership of the company. The legal situation between TikTok and the U.S. is still unfolding. As it st…

TikTok LIVE is a blank canvas that creators and brands have adopted in different ways. Some creators stream games as they would on Twitch. Others perform or create content in real-time on the platform. Going live on TikTok can help you increase your engagement, reach new audiences, and grow your following. It’s also a great way to start monetizing your TikTok presence through TikTok Gifts. If you're curious about how to go live on TikTok, you'll need to meet some requirements for TikTok LIVE access: Have 1,000 followers, andBe older than 16 (18 if you want to monetize)Once you're there, you’re ready to start streaming! In this article, I’ll explain how to go live on TikT…

If there were any app that was ✨ not like other social media apps ✨ it’d be TikTok. Its casual, fun, and off-the-cuff nature makes it one of the best places to find your tribe and build a community. And it’s also great for monetization. TikTok offers various ways to earn money, whether you’re a creator or a small business. The app has crossed $15 billion (yes, that’s a B!) in lifetime global consumer spending across the Google Play and iOS App Store. But as great as TikTok is, it can also be overwhelming. Determining a niche, staying on top of trends, understanding the algorithm, experimenting with various content types…there’s a lot to do. How do you string all of these…

Social media was never just a one-way broadcast channel. A holistic social media strategy includes creating useful, entertaining content and building a community. But you can’t connect with your audience if you’re not responding to comments, ignoring direct messages (DMs), and skipping brand mentions. If you’re here, you already understand why engagement matters. Most creators and small business owners struggle with: Lack of time to reply and engageScattered notifications on multiple platformsAbsence of systems makes engaging feel overwhelmingThat’s where social media engagement tools come in. They help you stay on top of your notifications across channels, collaborate wi…

TikTok hashtags aren’t a one-way ticket to virality — but they can absolutely help boost visibility. When done right, TikTok hashtags help categorize your content, enable the algorithm to understand what your content is about, and boost your discoverability through TikTok SEO. In this article, we’ll explore everything there is to know about TikTok hashtags: What are TikTok hashtags? Why you should use hashtagsHow to find the right TikTok hashtagsHow to use TikTok hashtags properlyPlus, I’ll share a curated list of 250 trending TikTok hashtags — organized by industry to help you reach the right audience and grow your presence. What are TikTok hashtags?TikTok hashtags are k…

Remember when social media content was limited to Facebook statuses and, er, “pokes?” Even a few years later, cutting-edge content was limited to a blurry photo with an oversaturated filter on Instagram. It seems bizarre now, given how much you can do with social media today. With the ever-growing list of platforms releasing new features daily, it's an exciting time to build a following online — but it's not an easy one. With the plethora of social media content options available every time you open your favorite app, it can be difficult to know what type of content your audience most wants to see. Short-form video? A carousel? A good old-fashioned selfie? Well, that all…

Instagram is quietly testing a new feature that could change how creators and brands share content — and I’m pretty excited about the potential. In their words: Unlockable reels are designed to encourage “a new, IYKYK way” of engaging with your community. The new Instagram Reels, also called “locked” or “secret code” reels, will require a (you guessed it) secret code to view. These password-protected videos offer a fresh way to build excitement, reward your most engaged Instagram followers, and share content with a more targeted audience. Also, they’ll be a delight to puzzle fanatics like me. After some initial testing, The Weeknd was the first creator to officially use a…

While scrolling on my Instagram feed, I saw a post about a gorgeous planter in my friend’s post. I immediately inquired about the brand and ordered a couple of pots for myself. That’s a classic example of how user-generated content (UGC) works. It’s an authentic post about a brand and its products on social media channels — created by real and relatable customers instead of the brand or influencers. In this article, I’ll share the A-Z on user-generated content and how your brand can use it to improve your social media marketing efforts — with some examples to inspire you! What is user-generated content (UGC)?User-generated content (UGC) is brand-specific content created b…

As a creator or brand trying to get going with video marketing it can feel like everyone else has a ring light, a script, and a multi-camera setup — and you’re still figuring out where to start. You know what helps to remember, though? All of those folks started out exactly where you are now. Video is a great format to explore: it helps your audience connect with you more deeply and puts a face to the (brand) name. It’s not a trend; video marketing is here to stay. Can you succeed in your social media marketing strategy with a text-first approach? Of course. We’ve got tons of data to prove it. You don’t need to hop on the video marketing bandwagon just because everyone s…

At Buffer, we are always looking for ways to help our team work more effectively and creatively. Our latest investment in productivity is a company-wide AI Tools Stipend of $250 per teammate per year. This initiative reinforces our ongoing commitment to supporting innovation while giving our teammates the autonomy to choose tools that best fit their individual workflows. Here's why we're introducing this stipend and how we expect it to impact our work. The evolution of AI in our workflowsOver the past year, we've seen AI tools rapidly transform how many of us work. What started as occasional experimentation with tools like ChatGPT has evolved into more regular integration…

Everyone talks about how different social media platforms are, and it’s not hard to see why. X is treated as the town square. Threads wants to be the friendly alternative. Bluesky champions decentralization and user control. But when we analyzed 1.7 million posts, a surprising pattern emerged: posts on X, Threads, and Bluesky get the same median engagement. In other words, whether you posted on X, Threads, or Bluesky, the median engagement lands at exactly four interactions. At first glance, this might make these platforms seem more alike than we’d expect. But a closer look tells a different story. Beyond that baseline, their engagement dynamics diverge dramatically, reve…

I used to treat comments like notifications I needed to just… clear. See comment > reply if I had time > move on. But when I crossed 10,000 followers on LinkedIn — a platform where genuine community building can have benefits way beyond engagement metrics — I knew I was not doing my audience (and myself) justice. Many of my creator teammates were running into similar issues, especially if they were active on multiple platforms. Replying to comments can be pretty time-consuming. You're jumping between apps, missing notifications, and losing track of conversations. Plus, you’re missing out on the powerful engagement boost that comes with actively responding to comme…

At the start of the year, we asked 11 experts to share their social media predictions for 2025. They pointed to big shifts — world-building, private communities, AI in everything and everywhere, LinkedIn’s rise, and a creator economy moving toward more sustainable businesses. Now that the year is behind us, it’s a good moment to pause and check the tape. Some predictions held up almost perfectly. Others played out more slowly or looked different than expected. That gap between prediction and reality is where the most useful lessons live. In this article, we’re revisiting seven themes from our original piece, from what actually happened, to where expectations missed the ma…

Recently, we realized our way of calculating MRR and ARR wasn’t giving us the clearest picture of our business. A few months ago, we made the decision to cancel the Buffer subscriptions of 1,361 inactive annual legacy subscriptions. We let those customers know they can always use Buffer for free or sign up for an annual plan again. After sending that email and canceling the annual plans, we braced for a $14,000 monthly recurring revenue (MRR) drop. But the numbers didn’t budge. We knew something was off when we didn’t see the immediate impact of cancelling those subscriptions. Instead, those cancellations were being stretched across the next 12 months, tied to each custom…

It can feel incredibly challenging to hire, and hire well. For one thing, hiring is usually a significant time investment for our small team — we once had 1,500 applications in just over a week for a content role (!!) — but beyond that, we are so intentional about the ways that we collaborate. Buffer is a fully remote, global, and culturally diverse company operating with a four-day work week. Finding someone who will thrive in our work environment, and is also highly skilled in the areas we’re hiring for, can be tough. So in a recent hiring round, we decided to try something new. I asked a candidate who was in the final stages of interviewing to spend a full day working …

At Buffer, security has always been a balance: keeping our customers’ accounts safe while making login as seamless as possible for our global user base. A few months ago, we made a decision that might sound surprising — we removed SMS-based two-factor authentication (2FA) and moved fully to email-based verification. It wasn’t a change we took lightly. SMS has long been seen as the standard for 2FA. But over time, the drawbacks began to outweigh the benefits. Here’s the story of how we got there, what the transition looked like, and what we’ve seen since. Why we moved away from SMSSMS-based 2FA has long been considered a security standard, but our team discovered several c…

I keep catching myself doing this thing lately: staring at an Instagram ad, listening to a podcast intro, scrolling past a post — and wondering, 'Wait, is this AI?' Turns out, I'm not alone. A survey by Getty Images states that 76% of people agree: ‘It’s getting to the point where I can’t tell if an image is real’. And it’s this simple sentiment of wondering whether something is real or not that raises an important question for us marketers and creators: How can we shift the narrative of doubt and start focusing on building trust instead? I’ve been reflecting on this for a while now, asking myself what really makes me trust something online and I keep coming back to the s…

If you’ve followed Buffer for a while, then you know we have a few uncommon approaches to teammate benefits and compensation. The example I’ll dig into today is our “Dependent Grant,” which we launched in 2016. Our Dependent Grant is separate benefit, outside of salary, that we grant teammates who are taking care of and supporting family members. It’s an extra $3,000 USD per year per child, up to four dependents total. This has been one of our most unusual (and at times controversial) benefits. Until recently, this was granted for extended family members, like siblings, parents, and grandparents. After eight years, we’ve updated this benefit. As always, we’re here to sh…

One of the first hires we made at Buffer was for our customer support team, and that was intentional. We've always wanted every person who reaches out to feel genuinely valued and heard, striving to set the bar for exceptional customer support. That commitment to excellence in customer support hasn't changed in the nearly 15 years we've been in business. Over the years, we've built a team where everyone takes ownership of the customer experience and actively seeks new ways to deliver stand-out experiences. Buffer’s customer support team includes 18 talented teammates from seven countries, and the average tenure for our team is nine years. Through thoughtful planning with …