Tools for Marketing and Content Creation

If you’ve followed Buffer for a while, then you know we have a few uncommon approaches to teammate benefits and compensation. The example I’ll dig into today is our “Dependent Grant,” which we launched in 2016. Our Dependent Grant is separate benefit, outside of salary, that we grant teammates who are taking care of and supporting family members. It’s an extra $3,000 USD per year per child, up to four dependents total. This has been one of our most unusual (and at times controversial) benefits. Until recently, this was granted for extended family members, like siblings, parents, and grandparents. After eight years, we’ve updated this benefit. As always, we’re here to sh…

One of the first hires we made at Buffer was for our customer support team, and that was intentional. We've always wanted every person who reaches out to feel genuinely valued and heard, striving to set the bar for exceptional customer support. That commitment to excellence in customer support hasn't changed in the nearly 15 years we've been in business. Over the years, we've built a team where everyone takes ownership of the customer experience and actively seeks new ways to deliver stand-out experiences. Buffer’s customer support team includes 18 talented teammates from seven countries, and the average tenure for our team is nine years. Through thoughtful planning with …

One of the most common questions creators and brands ask: “Is my engagement rate good?” The answer depends on your follower count. A 5% engagement rate looks very different for a neighborhood café with 500 fans than for a news publisher with half a million. That’s why we analyzed 52 million Facebook posts across 213,000 accounts with over 6.9 billion engagements collectively, to see how engagement rates shift by follower tier. The result was a clear picture of what “good” looks like — from under 1,000 followers all the way up to 1 million or more. ⚡ Want to explore more metrics like reach, posting frequency, and growth rate? Check out our Facebook benchmarks tool. 🔢 The a…

Since Elon Musk took over Twitter, or X as it’s now called, a number of alternative platforms have emerged to capture users who have been leaving. Some focus on tight-knit communities, while others aim to match or exceed Twitter’s original reach. One popular option is Bluesky. It’s a decentralized social network built on the AT Protocol. The platform has seen steady growth and frequent updates since launch, making it an intriguing choice for people seeking alternatives to X. Because it’s open source, developers can propose changes and potentially shape the platform’s future. 💡Schedule your Bluesky posts! With Buffer's Bluesky integration, you can cross-post to other platf…

So many factors contribute to the success of your videos on YouTube: your video title, thumbnail, YouTube SEO, and (perhaps most importantly) the quality of your content. It’s a lot to consider, and it’s often not easy to pinpoint what will resonate with your YouTube subscribers the most. But thanks to our analysis of more than 1 million videos shared on YouTube, we can offer a little more concrete guidance on at least one of those factors: the best time to post on YouTube. As we’ll get into later on, this is not a magic bullet for content success — the factors I mentioned above have an outsized impact. But compared to all the work that goes into the rest of these process…

I’ve been fortunate that we've closed down for the last week of the year for the last eight years that I’ve been at Buffer. We kicked off this at the end of 2016 and have kept up every year since then. Closing down for the last week of the year is an opportunity to pause and recharge. It’s like a reset, except across the whole company. I love telling people about this practice at Buffer because they have so many questions about how we continue to operate while closing down for a week. As we work with many small businesses and creators who can sometimes struggle with working over the holidays, it feels especially important to share how we’re going about this. So in thi…

It’s January, and you’re fired up—new year, new strategy, new wins. Or maybe it’s March, and you’re side-eyeing your social media, wondering if you missed the reset window. Spoiler: You didn’t. Whether it’s the first week of January or the last day of October, the best time to get your social media on track is right now. This checklist is your blueprint for momentum in 2025. Whether you’re aiming for more consistency, kickstarting your creator journey, or landing your first brand deal, this guide will help you build a strategy that sticks. So grab your notepad, open your planning app, or start a fresh Google Doc and let’s dive in. Callout: P.S. Scroll to the end for a sim…