Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. Ever realized you haven’t seen a particular coworker in weeks, asked around, and discovered they left the company a month ago and no one bothered to tell anyone? If you’ve worked for reasonably functional companies, hopefully the answer is “no.” But, whether through incompetence or design, a startling number of employers don’t announce it when employees depart — leaving their colleagues to piece it together themselves after their emails go unanswered for weeks. At Slate today, I wrote about this bizarre and inefficient phenomenon. You can read it here. View the full article

It’s four answers to four questions. Here we go… 1. Managers who don’t want to hear about problems without solutions Why do managers tell employees to only bring them solutions, not problems? I hear this a lot, and I’m not sure I get it. I understand that they don’t want people to complain to them about minor issues that could be solved with direct communication. However, I feel like if people take this advice literally, they won’t report actual problems. Recently, my team had an issue where two employees were repeatedly shouting at each other in meetings. In this case, a manager did witness one of the incidents, so it was addressed without a peer needing to escalate.…

Several years ago, a reader shared with us this epic email that was sent by their company’s boss after a holiday party gone terribly awry, and as we enter the holiday season we remember its glory. “This happened about ten years ago, but the email I received from our boss was so epic I preserved it. Context: The second year I worked at this company, our holiday party was held on a dinner cruise boat. Our boss footed the bill for dinner and an open bar, and a few other companies also hosted their own parties on the boat at the same time. Since I was underage at the time, I did not drink, and actually left early with my date. Everything was fine when I left. The Monday aft…

Last week we talked about how far “other duties as assigned” can stretch a job description (in response to a letter where writers were being asked to do door-to-door sales). Let’s discuss other times “other duties as assigned” has gone wild. What are the weirdest, most out-there things you’ve been asked to do at work that had nothing whatsoever to do with your job? The post “other duties as assigned”: let’s discuss things you’ve been asked to do at work that were wildly outside your job appeared first on Ask a Manager. View the full article

It’s five answers to five questions. Here we go… 1. Two of my employees don’t get along I am a manager of a few different groups, including a group of customer service representatives. This team seems to always have tension between two people. They both feel that the other isn’t doing enough or doing things incorrectly/not up to standard. They get in passive-aggressive arguments on Teams about very minor things like who will do the mail and who highlighted something on a sheet. I had to create a mail schedule and remove their access to items. Now they are both refusing to speak with each other and continue to complain about each other. I have told them both that I can …

This post was written by Alison Green and published on Ask a Manager. I’m getting a flood of questions about resumes, so here are seven resume questions and answers. 1. Can my resume just list my last two jobs and leave the earlier ones off? The company I’m currently employed by is closing. It was sudden and, while not completely unexpected, it’s still a blow. I’m dusting off ye olde resume, but I’m torn on what to leave in and what to leave out. The issue is my age. I was at the employer before this one for 25 years, until they, too, closed. I was lucky with CurrentJob because the owner is my age, and the ageism that is rampant, (yes, yes it is) wasn’t an issue. Now,…

A reader writes: I am a supervisor for a small-ish organization with very few male employees. “Amy” started working here in January, but does not report to me. Earlier this week she asked if she could talk to me, and told me that one of the men in her department was making her very uncomfortable. Since she started working here, “Ben” makes comments to her about how beautiful she is, saying things like, “I’m sorry for staring at you. You’re just so beautiful.” She said she’s attempted to make small talk with him in the hopes that as he got to know her, he would talk to her about other things. Apparently things escalated two nights ago as everyone was leaving work. Ben to…

A reader writes: A few years ago, I did some logo work for a friend of a professional contact. Every few months since then, this guy has asked for tweaks to the design. Sometimes I charge him and sometimes, if the tweak is small, I do it quickly and send it along. However, it has been about three years since I did the original work, and I’ve moved on from doing graphic design work and no longer have access to design software and have no desire to continue to do design work. I sent him all the files I had, so he can potentially hire someone else. I explained that I no longer have the programs to update them. But he continues to reach out to me. Today he said he can pay f…

A reader writes: I’m a manager at a large organization and am almost always in the midst of a recruitment process for one role or another. Our hiring and interview guides are built to stop as much bias from creeping in as possible. In practice, this means that I usually have a set of questions that I plan to ask all candidates, and then I leave time for candidates’ questions. Unless they ask our recruiter, they don’t generally get given any information on the format ahead of time, nor are they asked to prepare anything. Today, however, I was surprised. A candidate walked into the interview room with his laptop and, after pleasantries, proceeded to tell me he had a prese…

A reader writes: My husband, Jim, is a managing attorney at a small firm that is entirely remote, with lawyers spread out across the region. He recently hired a mid-level attorney, Fergus, who is based in a different city and who reports directly to him. Fergus started 10 days ago and to date appears to have done no work. Beginning on day one, he began telling Jim and other senior attorneys that he was having a “temporary personal crisis” and needed more time to finish the assignments he was given. He didn’t specify the nature of this crisis, and no one has felt comfortable probing and they have tried to be accommodating. But now deadlines are approaching and they have …

This post was written by Alison Green and published on Ask a Manager. A salary negotiation success story from a reader: Due to a lack of backfills, I’ve absorbed the work of some attritions over the last couple of years and have been operating for some time as three raccoons in a trench coat. I’ve far exceeded expectations and have been recognized in performance reviews (although not raises — my company has been well below cost of living for some time, with my department averaging around 2% annually since 2020). Now the very rare event for my company has happened where they’ve decided to permanently promote the job level of my existing role — to take what I’ve made it i…

It’s four answers to four questions. Here we go… 1. I’m aggravated by my company’s giving-back program My company has a giving-back program where employees are asked to volunteer time or make donations to charity and in return there is a designated one-day holiday that the entire company gets off. Terrific, right? This year, my team signed up for a charity event that was centrally located, which then moved to a much less convenient location for everybody. Most of us opted to make a donation to one of the suggested charities since twice the commute was just too much time away from work. We then got push back to put on record how we gave back and when stated that we made…

In response to last week’s letter about a manager who didn’t want people using AI for note-taking at meetings, some readers shared particularly ridiculous firsthand examples of AI getting it wrong. For example: • Ours once transcribed a side conversation about my water bottle we had while waiting for someone to arrive, and then assumed the entire meeting, which was actually about software design, was about the water bottle. • I would like to shout-out the AI transcription tool at my old job that took notes at a meeting evaluating applicants for a job…and then automatically emailed said notes to the entire company AND to the candidates under discussion. • I once read an…

All year long, I’ve made a weekly book recommendation when kicking off the weekend open thread. These aren’t work-related books; they’re just books I like, mostly fiction. Sometimes they’re books that I’m in the middle of reading, and other times they’re just long-standing favorites. Here’s the complete list of what I’ve recommended this year (maybe in time for holiday gift-shopping!). I’ve bolded my favorites of the favorites. (Interestingly, with some notable exceptions, it appears that what I was reading got lighter and lighter as the year went on.) Long Bright River, by Liz Moore. It’s SO GOOD! It’s the story of two sisters, close as children but estranged as adults…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My allergic colleague has food demands I can’t meet One of my job responsibilities is planning and ordering catering for all of my office’s meetings, trainings, gatherings, and the annual regional corporate holiday party. I’ve taken account of everyone’s dietary restrictions, and I make sure that the restaurants or catering companies always adhere to these specifications and restrictions, whether they are ethical, religious, or allergy. I send a menu out to those with restrictions and make sure that they feel they have enough to eat and are taken c…

A reader writes: I interviewed a student today who is interested in doing an internship at my organization. I love working with interns so I was happy to meet with him (virtually), but I am wondering if my expectations are off in terms of how a student interviews. He was late, his wifi was bad, the background was messy (dorm room with flags hung on the wall), he was wearing a hoodie and ear buds, and he didn’t have any questions for me. He seems smart and he has some interesting and relevant experience, but I know that’s not how I would have shown up to an interview, even at his age. Are my expectations too high? Is it unreasonable to expect that programs that require …

It’s five answers to five questions. Here we go… 1. I don’t want to have dinner with my boss on a work trip I am going on a work trip outside the country with a colleague and our boss. Both of us don’t really get along with him (our boss) and want to plan our own activities in the non-working hours (mainly dinners). However, he has asked us what we plan on doing and wants to plan a dinner with all three of us. Is there a way I can say no to him without letting on that we have already made plans? What if he asks what I am doing instead when I decline his offer? There has recently been friction with him regarding work activities so not really sure how he will feel if eit…

It’s five answers to five questions. Here we go… 1. Do I need to be less long-winded? How can I be less long-winded? I’m a senior manager, so I have to talk frequently: laying out project goals and plans, providing directions to team members, clarifying roles, explaining my feedback or why I disagree with a recommendation, explaining a complex situation/problem we need to solve, etc. I feel like when I’m talking, I might be going on too long because people often interrupt me because they think I’m done talking, but I’m not. I often have a detail to add that I think is important because it adds nuance to what I just said, or it sums up the explanation I just gave. Earli…

A reader writes: I’ve been a people manager for a few years now. I join a company as an individual contributor and get pushed into management as soon as a role opens. I don’t seek it out; I’ve tried to decline, only to end up managing anyway. I believe in the “servant leader” style, and I try to make sure that my teams have what they need to be successful. I’m also a pretty good people person. Throughout my career, colleagues and clients have tended to like me. I’m approachable, and I like to find compromise between conflicting priorities. My team isn’t a pure support role, but it’s ancillary (think design or marketing), so I need to collaborate with other teams so we a…

A reader writes: I feel it is non-negotiable that — except for cases of emergency, sick kids, or traffic jams — employees should be at work on time the vast majority of days. This means getting to work about 10 minutes early in time to hang up a coat, use the bathroom, etc., and be at one’s desk when the hour begins. I feel like most employees and many managers do not so much care about this or, if they do, they don’t say anything to late employees. I have worked with colleagues who regularly show up 10-20 minutes late and no one seems to care. I’m not talking about flex-time jobs. Are my standards old-fashioned? I answer this question — and three others — over at Inc. …

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Should I speak up about an inappropriate song in children’s theater? I’m a volunteer in a community theater production for young children between five and seven years old. Our current show involves a dance number that takes place in ancient Egypt, and there’s a recent change to the production that I feel uncomfortable with. The children were originally dancing to “Walk Like an Egyptian” by the Bangles, but then the coordinator changed it by “popular demand” to a different song called “Camel by Camel.” This decision on its own seems innocuous albeit …

This post was written by Alison Green and published on Ask a Manager. Okay, federal workers and others affected by All This, you asked for an open thread to talk about what’s happening, and here it is. Have at it. View the full article

It’s five answers to five questions. Here we go… 1. Is a credit for child care expenses fair to employees without kids? Recently a viral video and announcement has gone around of a company offering credits up to $3,000 a month for child care expenses. This is fantastic! However, as a child-free person I’m concerned about a benefit worth tens of thousands of dollars a year only being offered to a segment of employees who have young children. When point this out, am I the bad guy? How can a workplace support all their employees? I don’t think you’re the bad guy. I do think, though, that child care expenses are in a different category than nearly anything else — this coun…

A reader writes: I work at a government agency (not in the U.S.) and it’s a good job. It’s a relaxed environment that definitely puts people’s safety and well-being first. However, and I never thought I’d be saying this, I think it might be too much of a good thing. People spend all day chewing on their fingernails and then touching everything (we are moving to a hot-desk only workspace). We’ve got a few people who are constantly coughing or throat-clearing, and typing/clicking so forcefully that the desk shakes. The person who sits near me arrives late almost everyday, having come from the gym, and simply changes into work clothes without showering, then spends half…

A reader writes: I’m the manager of a large department, one of whose functions is to run an in-person helpdesk service. Our primary audience is under-25s. We have a member of staff who has requested to wear earphones whilst working on the helpdesk to help manage sensory overload. We always make adjustments for staff where we can to help manage any conditions they may have, be they physical or mental, with the proviso that the adjustments ensure they can do the job. Here’s where I wonder if I’m being unreasonable and/or out-of-date in my thinking. I’ve said that I don’t mind discreet in-ear headphones, but I draw the line at big over-ear headphones. It’s a customer-faci…