Performance Tracking and Feedback

A reader writes: I had a new employee start on a Tuesday. That Friday, I woke up to a text from my new hire from the night before, saying that she would not be in on Friday, that something had come up and she would see me on Monday. This is an in-person job in a corporate environment. I fully respect a person’s right to take a sick day and I feel nobody is obligated to share personal details, but I also don’t feel like “something came up” quite cuts it, especially on what would be your fourth day on the job. I’m looking for some guidance on where to set my expectations (regardless of this person working out or not). Am I out of line to feel “something came up” feels in…

A reader writes: I’m the manager of a large department, one of whose functions is to run an in-person helpdesk service. Our primary audience is under-25s. We have a member of staff who has requested to wear earphones whilst working on the helpdesk to help manage sensory overload. We always make adjustments for staff where we can to help manage any conditions they may have, be they physical or mental, with the proviso that the adjustments ensure they can do the job. Here’s where I wonder if I’m being unreasonable and/or out-of-date in my thinking. I’ve said that I don’t mind discreet in-ear headphones, but I draw the line at big over-ear headphones. It’s a customer-faci…

It’s five answers to five questions. Here we go… 1. Employee misses a ton of work and we don’t know what to do I manage the manager of a newer employee. We’re outside the U.S., where everyone has generous paid vacation and sick leave. The problem is that she takes long vacations at inconvenient times and far more sick days than average. Taken together, these absences are creating real strain on the team. Because some of it may be health-related, I’m not confident about how to address it. Since starting a year ago, she has taken far more (five times more) sick leave than her peers, often on Fridays or Mondays or on days with important deadlines and presentations. Her wo…

A few months ago, a commenter mentioned that they work as a conflict of interest professional, and many of us wanted to hear more. She graciously agreed to do an interview about her work, and here’s our conversation. Can you start by describing what conflict of interest professionals do, overall? So, broadly, conflict of interest professionals are usually housed somewhere in a company or university’s compliance department, working closely with the rest of the teams who make sure various laws or policies are being followed. In the most general sense, what we do is to ask questions about the non-work relationships and activities of our employees that could affect the pers…

A reader writes: I’m a professional woman in my early 50s hiring for a position on my team. My colleague (a mid-40s man) and I interviewed a good candidate for a junior position (a man in his late 20s) with whom we have each subsequently exchanged a few emails. In each email the candidate has sent to my colleague, he calls him “Mr. [last name]” but in mine, he calls me by my first name. We’re pretty informal in our office, were relaxed in our interviews, and have always signed our emails with just our first names. I’m confused by the difference in addressing us. My husband says it’s sexism and a big red flag. I’m curious as to your thoughts. I answer this question — and…

A reader writes: I’m dealing with two issues from the same event with the same employee. I am the manager for a warehouse distribution center for a larger company. For our holiday party, I handed out RSVP cards with a choice of one of three dinners for the employee and a guest a few weeks ahead of the party so we knew of a count for the meals and we could pre-pay. The dinner was at a somewhat upscale location (a country club). I was somewhat surprised when one of my employees (Kyle) showed up not only with his wife, but also a 5-6 year old child/grandchild. After the meal and while I was making a speech about how the company was doing, work anniversaries, etc., the chi…

It’s five answers to five questions. Here we go… 1. My coworker spends so long in the bathroom that I’m stuck with all the work Can anything realistically be done about a coworker who spends ages in the bathroom? We work in a cafeteria in four-hour shifts where there’s only one hour we serve food. It’s two people on our shift, me and Fergus. He’s in the bathroom for at least 15-20 minutes, sometimes twice a shift. He does sometimes wait until it’s slow, but sometimes he takes so long it goes into when we’re busy. Like yesterday he went at 5:25, and at 5:45 I got fed up and yelled his name. He finally came back. Lunch starts at 6 and we actually start making it at 5:30…

Movies and TV shows are notorious for getting things wildly wrong about real-life jobs. What’s something ridiculous about your profession that you’ve seen in movies or on TV? Please share in the comments. The post what’s something ridiculous about your profession that you’ve seen in movies or on TV? appeared first on Ask a Manager. View the full article

It’s five answers to five questions. Here we go… 1. The wife of my husband’s employee called me to complain about a work trip The wife of one of my husband’s employees called me to complain about a one-night trip he’s taking for a meeting with a client. This employee doesn’t work overtime and has only been out of town three times since working for us in the last nine years. We started my husband’s architecture company 20 years ago and have built it from the ground up to nine employees. The employee has been with the company for nine years and in that time has only been away from his family due to work three times. We live in a very small town, and they attend our chur…

Some letters from Minneapolis: For the past several weeks, the Twin Cities, and the state of Minnesota overall, has been under siege by federal agents. My friends and coworkers are scared to leave their homes. Every day we see and hear about another innocent person being harassed, detained, and spirited away by plane and kept from their family, friends, pets, and lawyers. Neighbors exercising their constitutional rights are gassed and beaten. Victims emerge from detention centers with horrifying accounts. My friend was on the scene when Renee Good was murdered. In some of the coldest weather of my life, we stood outside for hours screaming for ICE to leave. People are no…

A reader writes: I’m a newish manager, and I have one direct report. My new employee, “Susan,” quit this week. Her old employer had reached out to her and made her a dream offer. I spent five months training Susan. She had learned a lot and was starting to work well independently. The thought of starting over training a new employee is exhausting and depressing, and I feel completely defeated. Susan isn’t the whole story. Before Susan, my employee was Joe. Joe worked for me for three months before his serious mental health issues became apparent. His anxiety and depression made it impossible for him to come to work on many days, and he told me that the job was too stres…

A reader writes: I have the oddest situation. I have given my notice at a healthcare nonprofit (let’s call it the Wellness Alliance). I’ve been a part of Wellness since the very early days. One of the people I mentored, Katy, went into leadership, became the lead social worker, and turned people against me when our last CEO left. I recently gave notice because Katy got the leadership team to bully a young staff member out of Wellness after they asked for my help on a case, even though Katy had ignored their request, and that was the final straw for me. Katy had a sessional gig at our local college, and I recently met one of her students, Fergus. Fergus was looking for a…

It’s five answers to five questions. Here we go… 1. My boss says three female employees having dinner together would be discrimination I recently organized a dinner with two of my closest colleagues/friends. It was planned outside of work hours and paid for personally. The dinner grew to include the three other women employees. When my supervisor found out, he said it was gender discrimination because none of the 15 male employees were invited. Without naming names, he made a public announcement about it at our next department meeting. Is it gender discrimination if women coworkers want to have dinner together in their own social time? Aren’t women a protected legal cl…

A reader writes: I’m writing in about a situation a friend is in. He was at the annual convention for his employer organization when he was called into a meeting with his boss and his boss’s boss. They informed him that he was under investigation and they couldn’t tell him anything more, but that he was to leave the convention immediately as they’d canceled his hotel room. (I should note that the convention was an hour’s drive from his home, so it’s not like he had to reschedule flights or anything.) The day after the convention, they sent him an email informing him that he was terminated. The reason for his termination? They had discovered he had applied for another jo…

A reader writes: Although I have managed project teams for many years, I have only started supervising staff directly in the last few years and am about to begin managing my first fully remote employee. Any advice on managing a fully remote employee? I’m fine with task management for project teams in different locations, but being someone’s supervisor also includes supporting their professional growth, making sure we as the employer are meeting their needs, addressing problems that may arise, and assigning work to meet chargeability goals. I also want to make sure that this employee stays happy, especially as she grows professionally. And my reports and I are known as a…

Earlier this month, we talked about times when coworkers have really overshared at work, and here are 10 of the most ridiculous stories you shared. 1. The wireless mike At a local stage production, while the audience sat quietly in the darkened theater awaiting the start of the show, a graphic description of the previous night’s one-night stand, including groans of subsequent aches and chafing, clearly came out over the leading lady’s wireless microphone clipped to her costume as she relieved herself on the toilet. 2. The skit I used to be a teacher at a prison — very odd population of people, a mix of mercenaries, martyrs, and misfits. For a statewide conference, the…

It’s five answers to five questions. Here we go… 1. The etiquette of “participation noises” in meetings I was very recently diagnosed as neurodivergent, and exploring my actions through that lens has thrown up some questions for me about whether I am missing a few cues. I work for a grant-making foundation as the grants and funding manager,, and my role partially involves traveling around our state visiting our grant applicants and grantee partners. My state is very rural and very low in the national education rankings, and most of these meetings aren’t exactly adhering to corporate norms. One of the things that often happens is what I could term “audience participation…

It’s the Thursday “ask the readers” question. A reader writes: Would you consider an Ask the Readers on what people wish they’d known when they first became managers? I’ve just stepped into my first leadership role, moving from being a highly regarded individual contributor (who task managed teams for different projects) to actually managing a small department and wow, it’s a much bigger shift than I expected. I’d love to hear what helped others get over that hump, what made things easier, what surprised them, and what they wish they’d known earlier. Bonus points for advice on: • Managing people who’ve been on the team for years but weren’t hired for this role despite…

Remember the letter-writer who asked if they had crossed a line with the (messy, chaotic) organization they volunteered for? Here’s the update. I’m the person who was angry about an Instagram post from the nonprofit that I was volunteering at. Duncan and Isadora did leave the board, although they still volunteered on a lower level. You mentioned that the nonprofit might not have great results towards its mission, and the truth is that the results are mixed. The organization’s goals are met, for the most part, but not without the great over-efforts of five or six people, myself included (which had earned me the nickname “Superstar” within the org). Things came to a head …

A reader writes: I’m a (decently) new manager, and I’m struggling with one of my employees. They come from a freelance background but wanted stability so they applied for this job, which is a salaried role. Let’s say the hours are 9-5. We can be flexible with start times as long as it’s reasonable and we’re communicated with, but employees must work their full hours. For some reason, this employee seems to think that when their immediate work is done, it is done and they can go home. That’s not the case, and especially not so because in this line of work, work is really never done. They have many colleagues who could use a hand, and there are other things they could p…

It’s four answers to four questions. Here we go… 1. I cried at work and my coworkers won’t stop asking if I’m okay I work in a small office where there are some strong personalities and, though our manager is very nice and reasonable, there’s only so much you can do about people like that. Yesterday, two of my coworkers (Mary and John) and I ended up having to do mediation with our manager over the pettiest shit imaginable. It’s so petty I can summarize the whole thing in one sentence: John walked in while Mary and I were prepping for a workshop, put a form whose processing is not my job on my desk, and when I asked him why he was giving it to me, snatched it back and …

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. The post open thread – January 30, 2026 appeared first on Ask a Manager. View the full article

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Northanger Abbey, Jane Austen’s satire of Gothic novels, which follows the naive Catherine Morland as she navigates society and romance. I hadn’t read this since my teens and, upon re-reading it recently, I discovered I had misremembered it as far more Gothic than it actually is, so it was like discovering an entirely new Austen novel. (Amazon, Bookshop) * I earn a commission if you use those links. The post weekend open thread – January 31 – February 1, 2026 appeared fir…

A reader writes: I work in healthcare IT. Recently, our organization made the decision to switch to a new Electronic Medical Record (EMR) system. I, along with dozens of colleagues, are responsible for building this new EMR to meet our organization’s needs. It’s a months-long process that involves lots of coordinated decision-making across the entire organization. The tentative go-live date for this new system is well over a year from now. Our leadership is telling the entire IT department that no PTO requests will be approved during this time. None of this has been communicated to the department en masse, but it has trickled down to managers, who then relay it to thei…

A reader writes: Our company works in a building that houses multiple businesses. We share reception and security. Recently, there was a terrible incident where the ex-boyfriend of one of my employees, Sarah, got into the building by booking a job interview with a different company. He then made a beeline for our office instead, and made a huge scene shouting at Sarah, and even tried to hit her in front of all of us. Thankfully, security tackled him before he could hurt anyone, and he’s been arrested. We had a security meeting with reception and the other business managers in the building and have agreed to a shared appointment calendar and other precautions to prevent…