Performance Tracking and Feedback

A reader writes: I’ve been working at a university for eight years in the donor relations department. This past year has been really tough for the university budget-wise, for various political funding reasons. There was a round of layoffs in late April, where 10 out of the 60 people let go were in our unit (which has about 200 people). Another layer to consider is that our fundraising unit has gone through a massive reorg with a lot of roles being compressed with bigger portfolios. We used to have stewardship person in each faculty, now we have stewardship officers responsible for 3+ faculties. Our team is really flat, with the associate director having seven direct re…

A reader writes: I’ve been a people manager for a few years now. I join a company as an individual contributor and get pushed into management as soon as a role opens. I don’t seek it out; I’ve tried to decline, only to end up managing anyway. I believe in the “servant leader” style, and I try to make sure that my teams have what they need to be successful. I’m also a pretty good people person. Throughout my career, colleagues and clients have tended to like me. I’m approachable, and I like to find compromise between conflicting priorities. My team isn’t a pure support role, but it’s ancillary (think design or marketing), so I need to collaborate with other teams so we a…

It’s five answers to five questions. Here we go… 1. I manage a married couple, and it’s causing problems I manage a married couple. I hired one of them first, and a few years later the spouse finished a degree that gave them the right expertise to also join my team. They don’t supervise each other or make any promotion or budget decisions about each other. At first things were good, but I’ve been noticing small things that are now bigger things in their communication patterns that need to be addressed. They are becoming really insular, not asking anyone for help except the other one, and not communicating issues or concerns outside the two of them, and recently they sh…

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. The post open thread – October 3, 2025 appeared first on Ask a Manager. View the full article

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. The post open thread – October 10, 2025 appeared first on Ask a Manager. View the full article

A reader writes: I am part of a small team in a global corporation. My team works closely with other teams in the department, and we often have weekly or biweekly catch-ups to update each other on projects. My colleagues are mostly nice and pleasant to work with. There’s only one problem: everyone is obsessed with Taylor Swift. And I don’t mean it in a “owns a few of her albums and liked them” sort of way. It’s something more akin to religious fervor. They log in from rooms plastered with Taylor Swift posters and talk about her in almost every meeting. They sneak references in marketing content. The passwords we use for our shared software accounts are all Taylor Swift-…

A reader writes: I recently made a hire for a mid-level job in my organization, and hired someone I was extremely excited about. We clicked in his interview and I had some warm personal recommendations. His experience in our field was light, and there were a few red flags in the application process, but I felt that he was teachable and worth taking a chance on. Four months later, I can conclude I was disastrously wrong. He has struggled to grasp the material of the job, to arrive at work on time (with a few near no-shows thrown in for good measure), to demonstrate professional courtesy to colleagues, and to pick up on company culture. We are nearing the point of termina…

In response to the letter earlier this week about a company that announced it would no longer clean out office fridges, we talked about how cuts that save only minor amounts of money can be a harbinger of more significant problems to come. Today, let’s talk about what other signs of financial trouble you’ve seen at work — the early signs that foretold something worse. Some examples shared in the comments: “This was back in the financial crisis of 2008. One morning we get a company wide email with the subject line ‘Milk.’ Went on to say that we since we had been spending so much money on it, the company would no longer provide milk for coffee/cereal (they kept the non-da…

A reader writes: I inherited an entry-level administrative assistant, Mary, who has been failing to make deadlines and repeating preventable mistakes, and who has major issues with focusing at work. She tangled with her last manager because she felt attacked when asked to explain missed deadlines and now has been passed off to me. My team typically works 9-5, eats breakfast before we start work, and typically takes an hour or less for lunch breaks. We don’t have a break room, so most of us eat lunch at our desks. One large source of distraction for Mary is that she will spend up to four hours a day eating, and when she is eating her work trickles to a halt. It is not u…

A reader writes: Earlier this month in Ohio, a pair of Republican lawmakers introduced a bill to create a website with lists of people who’ve no showed for interviews. I’ve included a link to Ohio’s Statehouse News Bureau’s reporting information — because truly when I first heard about it, I thought for sure the person was doing a bit. It seems to be specially focused on those receiving unemployment benefits, but it seems it could quickly turn into including everyone. I’m curious about your thoughts in general, but also in application. How on earth could they validate that the person no showed, and what if the person who entered the name into the database is an ex or d…

It’s the Thursday “ask the readers” question. A reader writes: For various but mostly economic reasons, my spouse and I are not planning on having children. We both work in specialized fields that do not allow remote work, in roles that are required to be full-time. The best employment opportunities for both of us mean we’re locked into living in a high-cost-of-living area, and we rely on our full combined income to pay rent, bills, and student loans. This was our choice even before the current economic chaos. My darling mother cannot fathom this decision. Her suggestions for ways to “make it work” with a baby have ranged from: “Take the baby into the office with you” t…

A reader writes: This may not be an answerable question, but I’m interested in your views on what makes company culture. I ask because my very small (fewer than 10 people), 100%-remote company recently hired a new employee, and during the interview I anticipated that the candidate might ask about company culture and I realized that I would not know what to say. This was an unusual hire for our company, because it was only the third time in our more than 10-year history that we’ve hired someone who had no previous connection to a current employee. A quick overview of my company might provide helpful perspective: a couple of us have been here since the company’s inceptio…

A reader writes: I have been working at my company for three years now. In that time, I have been to the office approximately once. My work is pretty solitary and doesn’t require me to be in the office. Only a few people in the organization are required to go to the office every day. I am not one of them and neither is my supervisor. Nobody I work with directly is required to go to the office on a regular basis. They can go, but it is not required. My original supervisor was fine with my team only meeting in person for holiday parties, but she left last year. My new supervisor really wants to get me into the office more. She was surprised I had never been there, and wa…

A reader writes: My job has a weekly meeting where a different employee each week presents to our group about what they’ve been working on for the past few months (academic lab meeting). The group is about 30 people and includes our boss/PI and everyone else in the lab group. There’s a tradition where the first five to ten minutes of these hour-long presentations are devoted to photos highlighting cool things from our personal lives. Almost everyone uses this time to show photos from things such as vacations, hobbies, hiking trails, their children’s school events, etc. I think it’s a cool way to connect with my coworkers and I think everyone else feels the same way. My…

Here are three updates from past letter-writers. 1. We’re supposed to do enneagrams at a company retreat I spoke to a few colleagues about the enneagram activity, and many agreed and felt this was a strange work activity. I shared with my boss and those in charge of the retreat, and they heard some other feedback as well. While the activity still happened, it seemed some steps were taken to water down or soften how it was presented to minimize the weight of the activity. Overall it was not too bad, and was amusing to talk about the “types” so long as we were not talking about individuals or the more personal elements. I have a feeling they will gather more feedback bef…

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Great Big Beautiful Life, by Emily Henry. Two very different writers — one an outgoing celebrity journalist and one a Pulitzer-Prize-winning curmudgeon — compete to write the biography of a once-famous tabloid princess who long ago dropped out of sight. Not my favorite Emily Henry, but everything she writes is so entertaining that it’s still worth recommending. She’s an ideal author for when you want fluff that’s still smart and well-written. (Amazon, Bookshop) * I earn a co…

A reader writes: I work at a government agency (not in the U.S.) and it’s a good job. It’s a relaxed environment that definitely puts people’s safety and well-being first. However, and I never thought I’d be saying this, I think it might be too much of a good thing. People spend all day chewing on their fingernails and then touching everything (we are moving to a hot-desk only workspace). We’ve got a few people who are constantly coughing or throat-clearing, and typing/clicking so forcefully that the desk shakes. The person who sits near me arrives late almost everyday, having come from the gym, and simply changes into work clothes without showering, then spends half…

I’m off today so here’s an older post from the archives. This was originally published in 2017. A reader writes: Every since I was a small child I’ve been praised for how nice I am, how likable I am, how good I am with people. In many ways, this is a positive thing. I think of it as a skill that takes effort, but is very useful. However, as I’ve started working professionally I’ve run across a problem. I have a really hard time telling people when they are being awful. I can do normal job-related criticism fine – “please make sure you proofread for typos next time,” etc. – but when it comes to more emotionally turbulent conversations or anything with conflict, I complet…

Growing up, we pick up all kinds of lessons from our families about work, often without even realizing it. You might have learned from your parents to view all managers adversarially, or that gumption is essential to getting ahead, or that you should keep your head down and never speak up about problems or to be excessively deferential, or that messing up was unforgivable … or maybe there are things you wish you had learned from your parents but didn’t. Let’s discuss in the comments. What lessons about work did you learn (or not learn) from your family, and how did those affect your career? The post what did you learn from your parents about work? appeared first on Ask …

A reader asks: I caught my employee skipping work to nap at home when she said she was meeting with a potential client. It was total happenstance; I happened to meet the potential client at a social event that night. When I asked my employee the next day why the client had no idea who I was or what our company did, the truth came out: she hadn’t met with anyone, she’d gone home to take a break and a nap. She apologized for lying, but said she’d been feeling burned out and was struggling with seasonal depression. She is my top performer and best employee all around, and we are coming off of our busy season, so a little burn-out is understandable. She volunteered that she …

A reader writes: I’d love some advice about how to help out a very timid staff member, let’s call her Jane. Jane and I have 1-1 weekly professional development meetings where I can offer support, mentorship, and advice. She is not my direct report and we don’t work in the same department so our workflows never cross; our company culture is that each senior staff member (i.e., me) has regular mentoring meetings with some junior employees. Jane is very, very timid. She doesn’t feel like she can advocate for herself in her own team, and she doesn’t push back when she’s given unachievable deadlines. If she knows she can’t meet a deadline, she tries to anyway because she doe…

A reader writes: My boss is INCREDIBLY verbose, a disorganized speaker, and consequently pretty terrible at running meetings. If we’re doing five-minute check-ins, his will take 20. If he’s presenting on a topic, his presentation will take most or all of the meeting and will be crammed with irrelevant details and tangents, to the point where it’s genuinely difficult to pull the relevant details out (He never has slides. He might have a giant spreadsheet.) If he’s running a meeting, which he does for our weekly team meetings, he’ll spend about 75% of that meeting monologuing. He clearly loves to talk; he is palpably joyful when chatting. I also think he uses our meetings…

It’s five answers to five questions. Here we go… 1. No one in my company will give direct feedback I joined my current firm almost two years ago. It was an industry switch post-masters degree. The firm is well-regarded, albeit fast-paced and challenging. After joining, I learned that they have a truly bizarre approach to feedback: you don’t give feedback to people directly, you tell their manager. About six months in, someone went to my manager to say they felt I was not as communicative about a deliverable as they wanted. She never said anything to me when I was working on the deliverable, just took the deliverable when I handed it off (on time), said it looked good, …

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Sisters of Fortune, by Esther Chehebar, who’s been called “a Jewish Jane Austen.” Three sisters in the insular Syrian Jewish community in Brooklyn try to figure out their relationships to men and to each other, as one begins to question her engagement. (Amazon, Bookshop) * I earn a commission if you use those links. The post weekend open thread – September 13-14, 2025 appeared first on Ask a Manager. View the full article

It’s five answers to five questions. Here we go… 1. My office is infested with wasps I work in a field where telework for any reason has been prohibited by our CEO. We can telework and did throughout the lockdown portion of the pandemic, but he’s aggressively against it now. Some offices and some supervisors are more lax about allowing it, but mine are not. Separately, our building has been harboring a reoccurring wasp infestation. Every summer, the building fills up with wasps. I guess my employer has complained about this to our landlord, and in response the landlord has used canned, commercially available wasp sprays a couple of times, administered by our building’s…