Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. A reader writes: I supervise a team of seven, split between two offices. Sally is an employee in her early 20s working in the opposite office as myself. Sally is a slob. This is not typical workplace clutter. She leaves work and personal items all over the office — moldy food containers, piles of work items, boxes, etc. Her messes have taken up to an hour to clean up. Her own office is such a mess that she spreads her work out to all of the common areas in the office, and then leaves the common areas a mess. She has not responded to typical feedback or formal warnings, and the issue has been escalate…

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer whose employee said they needed to give her longer breaks because she’s a smoker? Here’s the update. Update on my employee who is a smoker and requested extra break time due to her disability. First, wrong terminology on my part was used when I wrote in. The campus is non-tobacco use, not just non-smoking. Second, Deleana is an excellent worker other than her tardiness in coming back from breaks. I did ask my other employees if they would prefer one long 30-minute break or two shorter 15-minute breaks. 100% of the other employees (I didn’t ask Deleana) prefer having two b…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I have a question about something that happened early in my career. Obviously there’s nothing I can do to change the past, but I’m curious about whether I had options I didn’t know about due to my inexperience. Immediately out of college, I was hired to work for a religious nonprofit organization. I started by working in their after-school program and eventually moved in to a supervisor position. My manager, “Simon,” and I got along really well for a couple of years (we were close in age and I’d say I considered him a friend), but in my third year at the organization, his attitude to…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My employer is making us leave fake positive reviews on Glassdoor My employer has instructed several of us to write fake positive reviews of the company on Glassdoor in an effort to revive their rating and improve recruitment. We have all marched in lockstep with this, and I have begrudgingly (on the inside) agreed. I’m sure I am not the only one who is hesitant to do this but so far nobody has spoken up against it. Management provided us with a unique template to copy and paste, including a body paragraph and specific ratings, to post on Glassdoor…

This post was written by Alison Green and published on Ask a Manager. A reader writes: This one’s weird. I would love your thoughts, if you can. Some of my coworkers and I got a text from an unknown number addressing us by our first names and asking us to rate the company we work at. It was different than the usual company survey text in that it wanted a direct response rather than following an outside link, and it came from what looked like a personal phone number rather than the five-digit number the company will use. The whole thing seemed suspicious, especially since we all just completed the monthly multiple question survey the week before. My coworker looked up …

This post was written by Alison Green and published on Ask a Manager. A reader writes: At my small company, employees have a small number of set hours each week but can set their own schedule to be as full or as empty as they’d like by scheduling sessions directly with the clients they are connected with. We give them a calendar where they input their hours worked, and then we process payroll based on those calendars twice a month. The calendars are the only way we know anything about people’s work schedules, as they can change drastically from week to week. A new employee for some reason just will not fill out his calendar in anything approaching a timely manner. He h…

This post was written by Alison Green and published on Ask a Manager. It’s hard to get real-world information about what jobs pay. Online salary websites are often inaccurate, and people can get weird when you ask them directly. So to take some of the mystery out of salaries, it’s the annual Ask a Manager salary survey. Fill out the form below to anonymously share your salary and other relevant info. (Do not leave your info in the comments section! If you can’t see the survey questions, try this link instead.) When you’re done, you can view all the responses in a sortable spreadsheet. Loading… View the full article

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Should I check on my boss when she’s late to work? I have autism and this falls into the realm of social norms that I struggle to navigate. My department is made up of just my supervisor and myself. We’re in public-facing roles and our office is open 12 hours a day, so we alternate shifts. Each day one of us opens and one of us comes in four hours later and then closes for the day. On the days my supervisor closes, she sometimes comes in late with no notice. I’m currently sitting at my desk wondering if I should check in with her because she was su…

This post was written by Alison Green and published on Ask a Manager. Last week we talked about things that you thought were normal early in your career … but later learned were actually just weird things your old workplace did and which were not typical at all. Here are 15 of my favorite stories you shared. 1. The packed hotel rooms My very first internship was the most bizarre work experience I’ve ever had, but I didn’t know it then. My boss was personally wealthy, as in 1% wealthy. But she was super cheap at work. When we organized the nonprofit’s annual conference, we got X many rooms free for staff for however many attendees booked rooms. My boss told us that we …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I am going to be leaving my company soon and starting my own business, and will need to hire support staff. One of the employees at my current company (Taylor) has told me she is looking for a new job. I find Taylor to be an excellent employee and I would be happy to have her working for me. I believe that she enjoys working with me as well. The catch is that Taylor primarily works with Leslie, one of my colleagues here, and has done so for several years. Leslie has been a mentor to me since I started working in this city. She is well liked and well connected in our field, while I’m …

This post was written by Alison Green and published on Ask a Manager. A reader writes: My boss clearly loves compliments on her appearance, and our team is responding with more and more of them. It feels embarrassing and a bit ridiculous to me, especially since no one ever makes these kind of compliments to anyone else (e.g., “I love your shoes” to another team member but stuff like “you’re so beautiful, your face is radiant” to the boss). I’m her deputy. I can’t bring myself to say anything about her looks, it feels too weird. But the compliments come so often from other team members that I worry it starts to look pointed that I say nothing. And I also wonder if I nee…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My boss was upset I wanted to leave when our A/C failed Last year, my coworker spent the majority of an eight-hour Saturday shift in a public building with no operable bathroom. She reported a sewage backup to our boss and the answering service of the facilities department responsible for maintaining the toilets, but her calls for help went unanswered. This was on my mind last Saturday, when our building’s A/C failed. I put in the same calls, but the only response I got was my boss asking me to let her know if it gets any hotter. A little before no…

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Every Tom, Dick & Harry, by Elinor Lipman. Yay for a new Elinor Lipman, who I believe is the Jane Austen of our time. A woman is hired to handle the estate sale of her small town’s brothel/B&B. There’s intergenerational friendship, a romance with the chief of police, family drama, a high school reunion, and much more. (Amazon, Bookshop) * I earn a commission if you use those links. View the full …

This post was written by Alison Green and published on Ask a Manager. It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. View the full article

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. Can I suggest that my employee rethink her career path? One of my direct reports, “Mindy,” has worked for my organization since college; she’s now 31. I joined the staff three years ago and enjoy her a lot as a person: she’s smart, has a wonderful attitude, is very diligent and organized, and brings her best to every project. The problem is that I don’t think she’s on the right career path. Right now Mindy does communications work. but the issue is that she’s not a very good writer, which is a fundamental skill for the job. We do a lot of writing a…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Last summer, an old mentor from my past company — who led a couple projects I was on but was not my direct manager — took a new VP role and sent for me. I had applied for a role on her team at our former org and didn’t get it, but was able to create a similar opportunity for me at her new org. I’m absolutely grateful. The tricky thing is I’m actually not happy here. This company is not my jam overall and I only somewhat give a shit because of my mentor and now boss. But as you’ve written about before, going from a friend (albeit a senior friend) to a manager had unexpected growing pa…

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer whose boss was pressuring them to work more hours when they had just back from stress leave? Here’s the update. Good news all around, thank you for the advice — I desperately needed to hear it. It ended up working out — eventually. Brian’s outbursts, yelling, and general unreasonableness got worse after I wrote in, to the point where he would shout at me and everyone else in front of the team. I’m proud of keeping my cool in those moments, but I was in tears afterwards. It sucked. “Nobody is bigger than the project” became a sort of meme on our site, which was a funny upsid…

This post was written by Alison Green and published on Ask a Manager. Especially early in your carer, it’s common to think that they way your workplace does things is normal — and then you move somewhere near and discover that having a goat shrine isn’t normal at all. This can also happen if you stay at one job for a long time, or if you move to a new field. We don’t always know that what we’re surrounded by isn’t normal — until something makes us realize that it’s not. Today’s “ask the readers” is a suggestion from a reader, who requests stories of “expressions, traditions, methods that you thought were universal but which you learned were actually just a weird thing y…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Our marketing team refuses to do projects for us, then complains if we do them ourselves I’m one of several who create new educational resources for our target audience. Like most companies, we have a graphic design/marketing department that designs and approves anything that’s going to be seen by the public. Well, they’re supposed to. Most of my work is in response to current events, so I might make a new guide for our customers who want to learn more about XYZ. I’ll do the research and most of the formatting, and I’m supposed to send it off to th…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’ve been doing some remote volunteer grant writing as part of a long-term plan to break out of my current job family (also nonprofit-centric). The nonprofit I’m currently working with is only a few years old, in another state, and very small, with no paid staff. My main contact is the executive director, Helena. The deadline for the biggest grant of the year is tonight. I’ve finished the actual writing and have all the required documents, except the FY25 budget. We can’t submit if any fields are empty. I’ve requested the budget a few times; each time, Helena has responded with FY24’…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Today, during a screensharing session with my new employee, Barb, I saw something inappropriate on her screen and did not speak up. I was so dumbfounded that I just quickly wrapped up our call. I’m almost sure I saw her chat session with a coworker with explicit reference to private body parts. Both the screenshare software and chat software are part of the same company-provided system; it’s typically used for training and collaboration. Should I say anything to Barb? Or try to forget I ever saw anything? Since my view of the chat window happened very quickly, and I have no “proof,” …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently interviewed for an admin role, essentially front reception, for a private hospital. The job is entirely non-clinical. After the interview, the hiring manager emailed me to say that they would like to progress my application to the next stage. In the email they included a link for me to complete some pre-employment checks. Some were standard, such as proof of identity, criminal history record check, etc. But the first step is a “pre-employment health questionnaire,” which asks me to disclose my medical history, in the form of answering yes/no to a long list of ailments, inc…

This post was written by Alison Green and published on Ask a Manager. A reader writes: How should I respond when someone tells me that I am too sick to be at work and I should be at home? The context here, one of my directs popped her head into my doorway and said, “You should really be at home today.” I am recovering from a cold/flu and have been out of the office for a couple of days because of it. I am feeling much better. I have a lingering cough that comes on periodically. That seems to be the case with most people that have been sick lately. I was a little surprised by their comment and mumbled something about feeling better and just dealing with this cough now.…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently interviewed for a new job that I was really excited: it’s exactly what I want to be doing next in my career, at a company I’ve heard good things about, and with a salary range that would be a significant boost from what I earn currently. After the second interview, the hiring manager asked me for my references. I sent her contact info for my manager from the two previous jobs before my current one, as well as a senior colleague who I’ve worked closely with. I didn’t offer my current manager since she does not know that I’m looking, and I would rather she not know until I’m…