Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. A reader writes: My manager was one of the good ones, completely trusted their team, didn’t micromanage, would support and defend us, and was just generally a friendly person. Their death was sudden and devastating to a lot of people, to say the least. Our team is fewer than 10 people, and most had worked closely with our manager for 5+ years and some had been friends for longer. Our company offered to pay for all expenses so we could all attend the funeral, since some of us are remote. One local coworker, Sam, didn’t go and didn’t even give an excuse as to why not, and it has caused a major rift. O…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My manager set up a secret email address using my name I work at a community college. All regular employees at the college are assigned email addresses that begin with our last name. My email, for example, is LastName_FirstName_MiddleInitial@collegename.edu. In Outlook, if someone sends an email to a non-existent address, they will receive an “undeliverable” auto-reply. Several people have tried to email me using an incorrect email format (FirstNameLastName@collegename.edu). The incorrect email format doesn’t conform with the college email, so I a…

A reader writes: I am looking for some advice on how to deal with my manager. I have worked in this organization for about three years, and my manager, Mark, started a few months before me. Out of all of the managers I’ve ever had, he is by far the kindest and most flexible (he’s very hands-off). After a few months, I realized he is not great at his job. Over the past three years, more and more of his job responsibilities have been put onto my plate. I am supposed to be in a more technical role, but I end up dedicating a lot of my time to managing, due to him … not managing. Some examples: * Interns: We have a small team of interns — 6-10 in any given year. When I firs…

A reader write: I’ve been subject to our disciplinary process at work for the last two months, relating to issues such as “forgot to fill in a spreadsheet” and “didn’t ask for help quickly enough,” among other claims that all compound each other (one issue caused another, etc.). I have provided context during the disciplinary process and flagged that while I don’t disagree that there are occasional issues with my work, I would have expected it to be raised informally first (they went immediately to a disciplinary process while threatening dismissal). My supervisor, Linda, has provided a number of the allegations and supporting evidence (screenshots of personal chats, et…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. My mom answered my phone and told off my boss I was very sick with Covid and my mom had to come take care of me. She already knew issues that I’d been having with my boss; he’s a jerk. I learned later that he called to ask a question that he could have easily found the answer himself. My mother answered the phone and yelled at him because he does a lot of abusive things and keeps us working on days off, even vacation, not to mention when people are very sick. He is the type who can dish out the punishment or rude comments but cant handle it when you…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. I worked for my mom and now she won’t stop bugging me with work questions Five years ago, I was offered a job at the company my mom had been working at for 20+ years. At the time, I didn’t know what I wanted to do with my career and I needed the insurance and a higher wage, so I accepted the offer despite my knowing it was ultimately going to be a bad situation. Unfortunately, I stayed for five years in the horrible working conditions. One of which was working directly for my mom all five years. During my five years at that company, I took it upon…

A reader writes: I’ve been looking to move to a new company for many months now, and recently a personal connection was able to introduce me to several high-level contacts in my desired industry. Through this contact I have spoken to senior/executive-director level people at several firms that I would love to work with. However, with the exception of one conversation where we directly discussed openings at their organization, these conversations have generally been networking/informational interviewing. My connections who referred me to these contacts always seem a little surprised that the conversations have not led directly to at least an interview, but I’ve been very…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. My new boss coughs all over me I’ve just begun a new position and as a result, have been working closely with my new boss as she trains me. Things are mostly going well — except she is constantly coughing on me! Directly on me! As in, I feel her breath on my bare arm as she coughs into my skin while leaning over me to see my computer screen. When she does bother to cover her mouth, she coughs into her hand … which she then promptly uses to grab my mouse. She also left a used(!) tissue on my desk. I’m coming down with a cold and it’s not hard to put…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I am a manager on a team where there are two managers and five individual contributors: Buffy, Cordelia, Xander, Willow, and Anya. Buffy and Willow are very good friends. They joined the team at around the same time, about two years ago. Cordelia joined the team just under a year ago and quickly got adopted by Buffy and Willow as “one of the gang.” They have similar tastes and are always lending each other books, talking about shared interests, etc. Xander has been in and out of the team, but is well integrated socially with the others. Anya joined the team straight out of college in…

A reader writes: I’m a new-ish manager in a small company. I have two direct reports. One is professional and a joy to work with. The other is a recent hire (he’s been here two months) who is right out of college, Jake. In our most recent weekly one-on-one, Jake told me that he is “disappointed in the role” and the work is “not as interesting as he hoped.” I can understand how someone could find much of the work tedious. There’s a significant amount of data entry in the position. But I never hid this. I was clear with every candidate I interviewed that there would be tedious tasks and screened for people who seemed able to figure out strategies for handling that tedium.…

A reader writes: I recently took a new job in my same industry and city. In my new role, I’ll have a team of eight reporting to me in various capacities and functions. During the interview process, I got a brief read-out of the team and a high level talent assessment. Nothing stood out as an issue. On my first day, I met the team reporting to me. One of the people on the team is someone that worked for me before and who I terminated for cause due to performance at my previous company. What do I communicate to my management team and/or HR about this situation? It feels weird to say nothing because ultimately, this could be a management issue — I’m sure this employee does…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. My new job has so much drama it made the local news I started a job as an accounting manager less than a month ago. I had been out of work for a while. I was let go at my previous job, I think because my boss didn’t like or need me. I’m a quiet, anxious person and she was the opposite. I was still on probation there and it was a shock. So, I’ve been looking for a new position but also working contract and doing well. I interviewed for one particular job I thought was a good fit. The hiring manager and I hit it off right away. I felt she was an empa…

This post was written by Alison Green and published on Ask a Manager. A reader writes: In August of 2024, I left behind TV news reporting to become a social media manager for museums in my city. My career in TV news was full of manipulation, toxicity, long hours, and missed holidays. My new job was a standard 9-5, with occasional weekend events for a few hours. It was the boring job I needed. The local theater and museum (they are combined and owned by the same company) took an interest in me, and the CEO offered me a job with them. I was told I would need to work weekends about once a month for shows, and I was okay with that. After looking at the schedule posted to t…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently interviewed for and accepted a job as a nurse at the very small hospital in my very small midwestern town. My lovely manager was very transparent about how they are big supporters of work-life balance, and gave tangible examples of how they support families, because they have “small town values.” She is clearly very proud of this fact and puts a lot of stock in being a “good” manager. I know some of the employees on that floor, and everything she says seems to be true and not just lip service. Well, I am pregnant (around 15-16 weeks when I interviewed) but, naturally, did …

A reader writes: I’ve just hired a new remote employee who is absolutely wonderful. He’s organized, driven, talented and self-starting. I feel like I’ve won the jackpot — with a catch. His internet is really, really bad. It’s almost impossible to have him share his screen with me (or vice versa) or to carry on a conversation without a very noticeable lag. Because of this, he will often call into virtual meetings from his personal phone. I can’t pretend to know anything about his personal circumstances. For all I know, he could be working through student debt and I would hate to bring up something that might be uncomfortable for him. I have mentioned in passing using alt…

A reader writes: A new grad (“Eva”) joined our team about six months ago. She had previously interned with us and had really impressed us with her knowledge, efficiency, and proactive approach. As a seasoned member of the team, I went out of my way to be kind, helpful, and patient with Eva as she learned the ropes. She had tons of questions, which is to be expected at first. However, things started to sour when she began messaging me non-stop about things unrelated to work and excessively badmouthing another coworker, even calling him vulgar names (on the company’s internal messaging platform!). I began to feel that Eva’s messages were crossing a major line and asked he…

A reader writes: I have the oddest situation. I have given my notice at a healthcare nonprofit (let’s call it the Wellness Alliance). I’ve been a part of Wellness since the very early days. One of the people I mentored, Katy, went into leadership, became the lead social worker, and turned people against me when our last CEO left. I recently gave notice because Katy got the leadership team to bully a young staff member out of Wellness after they asked for my help on a case, even though Katy had ignored their request, and that was the final straw for me. Katy had a sessional gig at our local college, and I recently met one of her students, Fergus. Fergus was looking for a…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My office has a wall of shame with the names of people who are late or out sick My workplace has recently instituted a “wall of shame,” where the names of everyone who called in sick or was tardy are posted above the computer where employees clock in. The rumor mill has it that this is supposed to help us with our “accountability,” although no announcement has been made on the matter – it just appeared one day. My managers have some problems, but are generally pretty reasonable people when I approach them. How can I suggest this public shaming is a…

It’s five answers to five questions. Here we go… 1. My office is infested with mice, and no one will do anything There is an active mouse issue at my work, and I am having trouble finding a way to tell my boss how done I am with this situation. About eight months ago, our building was taken over by new management. My work space is located in the basement and, with seasons changing, mice have moved in. This was not an issue with the previous bulding management company. They have installed traps, but the problem has gotten worse, not better. At this point there have been mice running across my desk while I am working, right next to my feet, and in sight of clients. I ha…

It’s five answers to five questions. Here we go… 1. My office is infested with wasps I work in a field where telework for any reason has been prohibited by our CEO. We can telework and did throughout the lockdown portion of the pandemic, but he’s aggressively against it now. Some offices and some supervisors are more lax about allowing it, but mine are not. Separately, our building has been harboring a reoccurring wasp infestation. Every summer, the building fills up with wasps. I guess my employer has complained about this to our landlord, and in response the landlord has used canned, commercially available wasp sprays a couple of times, administered by our building’s…

A reader writes: I am part of a small team in a global corporation. My team works closely with other teams in the department, and we often have weekly or biweekly catch-ups to update each other on projects. My colleagues are mostly nice and pleasant to work with. There’s only one problem: everyone is obsessed with Taylor Swift. And I don’t mean it in a “owns a few of her albums and liked them” sort of way. It’s something more akin to religious fervor. They log in from rooms plastered with Taylor Swift posters and talk about her in almost every meeting. They sneak references in marketing content. The passwords we use for our shared software accounts are all Taylor Swift-…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Recently in my office, corporate buzzwords have picked up like crazy among my colleagues. Sometimes it feels like senior management’s entirely vocabulary is only buzzwords. In a presentation last week, for example, a director said that a “new piece of work is a runway to manifest our brand value proposition.” What does that mean? Now my peers are using the same buzzwords in presentations, and they’re seeping into meetings and conversations. Another example that makes my eye twitch: Suddenly everyone is using the word “solutioning,” as in, “Thanks, Matt, for solutioning our IT request…

A reader writes: My workplace has drinking heavily interwoven into the culture. You doubtless know the kind of place — never had a work social event without copious amounts of booze, boss bringing around beers on Friday afternoons, work parties with an open bar being relocated to another bar where the limitless company tab covers five shots for everyone at the table in five minutes, that kind of vibe. I didn’t know that was the culture when I was applying, and I’ve had a lot of issues with alcohol and drugs in the past. Over the past year and a half, I’ve had some life stuff going on that meant I got to the point where I felt it would be good for me to cut out drinking,…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My company won’t call me Doctor or Lord I was hoping that you could help me with a question I have regarding the use of honorifics in workplace documentation. I have recently acquired a new honorific, and my employers are refusing to use it on the documents that I have requested it be used on. I have legal documents that also show that my title is a fully legal one and can be used on official government documents up to and including my passport. Is there anything that I can do to get my employers to use it? Specifically, I have a doctorate and I a…

It’s five answers to five questions. Here we go… 1. My old employer wants me back I recently switched jobs from an in-office position to a fully remote position due to it being a better fit for my life. When I resigned, my work made it extremely hard for me to leave. They offered me fully remote (when previously they would not allow me to even work from home when my kids were sick) and a $20,000 salary bump. I was exasperated with the whole situation and decided to stay the course with my new gig. Fast forward a month and they are contacting me weekly asking me if I’m ready to come back yet — everybody from the billing manager to the practice manager. I mentioned to my…