Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently started a new job where I manage two employees. One of them, “Carol,” is challenging to work with. I’ve learned that some candidates even withdrew from the role I now hold because they couldn’t see themselves working with her. While I generally get along with Carol, managing her is difficult. She can be loud, boastful (sometimes claiming credit for others’ work), and occasionally rude, making snarky comments to colleagues. She admits she’s not a morning person, but on some mornings, her mood is so sour I feel I need to walk on eggshells. She doesn’t hesitate to interrupt o…

This post was written by Alison Green and published on Ask a Manager. A reader asks: I work for a small company of 25 employees. We still call ourselves a start-up (with all of the cultural elements that brings), but we’ve been around almost 10 years now. The founder believes “titles don’t matter” and it’s more important to focus on the responsibilities each person has. So most people have their official title as basically the department they work for (business development, software engineering, etc), although the management team does have official titles. Do job titles matter? Am I wrong to feel that I want my growth recognized through a new title? I answer this que…

A reader writes: Does HR-mandated manager training actually work, ever? I had a director whose behavior veered week-to-week from overbearing to toxic to straight-up illegal. He was very savvy and never put any of the worst stuff in writing. When confronted, he claimed that he was misinterpreted or blamed the language barrier (English is not his native language). However, it’s hard to misinterpret statements such as “how can we force this employee to take less parental leave?” (the employee was taking the amount offered by the company’s own policy and protected by the FMLA) or “this employee’s (supposedly anonymous) company survey results were not very good; you need to …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I own a business and recently I’ve had an issue with one of my employees. She will go all day without eating (because of what looks like poor planning) and then get very irritable with everyone and complains about being hungry. I’ll offer to order her something or offer her the granola bars we have in the break room, but she brushes me off. I think she thinks I’m being an annoying mom type but really I just don’t want to deal with her hangry attitude because it affects the entire office when she gets like that. Any tips? I answer this question — and three others — over at Inc. today,…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My employee isn’t clearing decisions with me and argued with me at a staff meeting I am the executive director of a nonprofit, without any formal management training. I raised $1.5 million last year and we now have some new staff people, including a male technical expert who makes more money than I do (but reports to me). Today he got excited about attending a trade expo that I had previously considered and didn’t assign anyone to go to, because the demographics are on the young side for our program, so it’s not a top priority. My employee got invit…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Employee can’t figure out what accommodations would help her do her job I work at a small organization where I wear many hats, including HR-related items. We have an employee, Nicole, who shared with us about a year ago that she was diagnosed with some conditions that make executive functioning difficult. We immediately approved her requests for an ADHD coach, project management software, and additional weekly meetings with her manager. In this last year, Nicole continues to not meet expectations in areas such as meeting deadlines, communicating eff…

This post was written by Alison Green and published on Ask a Manager. A reader writes: At my small company, employees have a small number of set hours each week but can set their own schedule to be as full or as empty as they’d like by scheduling sessions directly with the clients they are connected with. We give them a calendar where they input their hours worked, and then we process payroll based on those calendars twice a month. The calendars are the only way we know anything about people’s work schedules, as they can change drastically from week to week. A new employee for some reason just will not fill out his calendar in anything approaching a timely manner. He h…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I manage a small independent business. We recently brought on a young new hire, “Jim.” There are usually only three of us working. Jim’s girlfriend works from home and has been coming in every day to bring him lunch. At first it was fine, but they started to be very affectionate towards one another — for example, kissing multiple times, which is extremely audible. One morning they got into a fight, and when she brought him his lunch they decided to hash their fight out in our office. They never do this in front of clients, but I finally put my foot down and asked him to not bring per…

This post was written by Alison Green and published on Ask a Manager. As long as we have employers, we’ll also have managers who issue nonsensical or inefficient edicts — even when their employees point out a smarter way to go. Sometimes that’s because they’re more focused on control or appearances than on actual results. Sometimes it’s because they’re out of touch with the day-to-day realities of the work. And sometimes they’re just bad managers. Today at Slate, I wrote about how some irritated employees have learned to respond to these policies with “malicious compliance”: scrupulously doing exactly what they’re being told to do, but in a way that exposes the absurdit…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My employer is making us leave fake positive reviews on Glassdoor My employer has instructed several of us to write fake positive reviews of the company on Glassdoor in an effort to revive their rating and improve recruitment. We have all marched in lockstep with this, and I have begrudgingly (on the inside) agreed. I’m sure I am not the only one who is hesitant to do this but so far nobody has spoken up against it. Management provided us with a unique template to copy and paste, including a body paragraph and specific ratings, to post on Glassdoor…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I started a new job about four months ago in a team of six people in a mid-sized company, and my five immediate coworkers have been nothing but nice and helpful. They answer all of my questions, take lots of time to explain stuff, include me in lunch plans, go out of their way to make sure I have the equipment I need, etc. We spend one week per month in the office and work from home the rest of the time. There is a group chat for just our team and our manager where we discuss work, but also post the occasional funny meme, talk about our weekends, just normal stuff. The thing is that …

Here’s a round-up of advice about how to navigate a job offer — evaluating it, accepting it, declining it, negotiating, and more. how to negotiate salary, benefits, start date, and more you should ask for more money when you get a job offer. here’s how. negotiating a start date with a company that’s moving slowly while pressuring me to start soon how to ask for more vacation time everything you need to know about time off when you start a new job don’t forget to scrutinize benefits when you’re considering a job offer how to negotiate a different title when accepting a job can I negotiate a later schedule before accepting a job? assessing the offer 7 questions to…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. Excusing myself from a fancy work lunch due to allergies I have severe food allergies to multiple common food items. They are complex (substitutes for one food often contain another, some allergies are tied to flavoring or preservative agents not immediately obvious, etc.), often challenging, truly allergic (not an intolerance), and fairly new (adult onset a few years ago). For that reason, I very rarely eat out. My food intake is consistent and incredibly limited. I had to work with a dietician for several months to figure out how to even get enou…

This post was written by Alison Green and published on Ask a Manager. A reader recently sent me a cover letter that I want to share as a great example of explaining why you’re applying for a job in a different field and how your skills will carry over. First, though, the caveats I’ve learned to give when sharing these: The writer has allowed me to share this as a favor to me and to readers. Please remember she’s a real person when you’re commenting. This writer’s voice is her voice. It will not be your voice, and that’s part of the point. There is no single cover letter in the world that all hiring managers will love or that would be the right fit for every employer a…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. How do I give 360 feedback to my clueless coworker? I have been asked to complete a 360 review for the junior staffer on my team. In general, I would like to only be positive in these, as that’s what I want in return! And I have never expressed these feelings to this coworker. But he is like a little baby in the outfit of a 26-year-old man. He doesn’t have the general sense at work you’d like someone four years into their career to have — as an example, he scheduled our boss to meet with board members, assigning them a meeting time without asking t…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m in a quandary and really second-guessing a decision I made regarding an offer that was made to me a couple of weeks ago. I work for a company that makes, let’s say, teapots. I recently found out that Cersei, the director of a different teapot-making company, wants to fire her entire design team and hire me to head a brand new one. I would not only be responsible for leading the new team, but for hiring everyone in it. The complication: the current head of the to-be-fired team is my mentor of 20 years, Jaime. I found out about this when Cersei invited me to lunch and told me she …

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This post was written by Alison Green and published on Ask a Manager. A reader writes: I am the director of a small, public-facing unit. We have a full-time staff of 10 and several part-time workers. I am struggling with our leave system and how to make it as equitable as possible. Current policy (that I inherited) is that employees can put in all leave for the following year beginning in November of the previous year, and first-come first-serve wins. We have some employees who quickly take a lot of the prime spots, particularly around spring break and holidays. Not everyone can plan ahead like this, however, and so some of our people then get little to no time around …

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Can I refuse to pray with my religious client? I am a militantly non-religious person and have worked with a religion-based nonprofit as a consultant for a couple of years now. I am somewhat new to the workforce, and this is my first consulting gig. They have always asked me to pray with them and for them at the beginning and end of every meeting. Because I really needed the work, I went along with this, and they have the idea that I support what they do and follow their beliefs. However, as time passes, it is becoming harder and harder for me to p…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I just got feedback from my manager that I need to work on communication with a coworker. I think it’s mainly about tone not content, and I agree with the feedback — I have admittedly been pretty short. I’m irritated and it’s coming across. Where I’m getting stuck, though, is that it’s coming from a place of frustration and I’m not sure how to solve it without doing something about the underlying frustration. Let me give more context. My coworker Petunia and I are a two-person team. For the sake of anonymity, let’s say we do llama support; she is more junior and provides, say, llama …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I have many questions about applying to internal jobs, something I have never done. At my current company, a new role came up that is a dream job for me. But it is also a reach, as it would be a bit of a career change. Knowing this job might open up, I’ve been making efforts to get to know the hiring manager, and I think we have a good relationship. But how do I actually navigate applying? I know it’s best practice not to tell your manager when you are job hunting, but what about when the job you’re applying for is an internal one? My manager is fair and a nice person, but I still do…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Lately I’ve been subject to a technique by coworkers that I call “death by a thousand questions.” It goes something like this: Q: Hey, are we getting in the combination llama/alpaca wool? A: I don’t have a date yet, I’m hoping for the 20th. Q: So the 20th. A: It’s not confirmed. I’ll let you know as soon as I know. Q: Who needs to confirm it? A: The freight forwarder. Q: Well, haven’t they confirmed it before? A: Yes, and when they confirm it they will let me know. Q: Why can’t they confirm it now? A: I’m not sure, but they are a reliable company. Q: Is it their provider? …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I am a mother of three young children. Several years ago I took a step back in my career to work in a less high-pressure environment. The shift was incredible for my work life balance — I am much more present with my children, rarely bring home work stress, and am able to regularly take time away to volunteer at school events. We are financially secure and the money is decent. However, this organization frequently is a mess. I regularly find myself flabbergasted at how things that wouldn’t be an issue at other jobs become Big Things at this organization, requiring multiple meetings a…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I was working on writing up a job ad today for temporary research assistants for a field biology project, and noticed trends in my ads and in others’. It’s common for early career employees applying to assistant or technician jobs to think that they want to do fieldwork and then quit in the middle of the season because it wasn’t what they expected. There are really fun parts like getting to travel to cool places, camp or backpack, work directly with plants and animals, and meet new people. However, employees are often underpaid (especially at the technician level), work long hours, an…