Performance Tracking and Feedback

A reader writes: I’m the manager of a large department, one of whose functions is to run an in-person helpdesk service. Our primary audience is under-25s. We have a member of staff who has requested to wear earphones whilst working on the helpdesk to help manage sensory overload. We always make adjustments for staff where we can to help manage any conditions they may have, be they physical or mental, with the proviso that the adjustments ensure they can do the job. Here’s where I wonder if I’m being unreasonable and/or out-of-date in my thinking. I’ve said that I don’t mind discreet in-ear headphones, but I draw the line at big over-ear headphones. It’s a customer-faci…

It’s five answers to five questions. Here we go… 1. Employee misses a ton of work and we don’t know what to do I manage the manager of a newer employee. We’re outside the U.S., where everyone has generous paid vacation and sick leave. The problem is that she takes long vacations at inconvenient times and far more sick days than average. Taken together, these absences are creating real strain on the team. Because some of it may be health-related, I’m not confident about how to address it. Since starting a year ago, she has taken far more (five times more) sick leave than her peers, often on Fridays or Mondays or on days with important deadlines and presentations. Her wo…

A few months ago, a commenter mentioned that they work as a conflict of interest professional, and many of us wanted to hear more. She graciously agreed to do an interview about her work, and here’s our conversation. Can you start by describing what conflict of interest professionals do, overall? So, broadly, conflict of interest professionals are usually housed somewhere in a company or university’s compliance department, working closely with the rest of the teams who make sure various laws or policies are being followed. In the most general sense, what we do is to ask questions about the non-work relationships and activities of our employees that could affect the pers…

A reader writes: I’m a professional woman in my early 50s hiring for a position on my team. My colleague (a mid-40s man) and I interviewed a good candidate for a junior position (a man in his late 20s) with whom we have each subsequently exchanged a few emails. In each email the candidate has sent to my colleague, he calls him “Mr. [last name]” but in mine, he calls me by my first name. We’re pretty informal in our office, were relaxed in our interviews, and have always signed our emails with just our first names. I’m confused by the difference in addressing us. My husband says it’s sexism and a big red flag. I’m curious as to your thoughts. I answer this question — and…

A reader writes: I’m dealing with two issues from the same event with the same employee. I am the manager for a warehouse distribution center for a larger company. For our holiday party, I handed out RSVP cards with a choice of one of three dinners for the employee and a guest a few weeks ahead of the party so we knew of a count for the meals and we could pre-pay. The dinner was at a somewhat upscale location (a country club). I was somewhat surprised when one of my employees (Kyle) showed up not only with his wife, but also a 5-6 year old child/grandchild. After the meal and while I was making a speech about how the company was doing, work anniversaries, etc., the chi…

It’s five answers to five questions. Here we go… 1. My coworker spends so long in the bathroom that I’m stuck with all the work Can anything realistically be done about a coworker who spends ages in the bathroom? We work in a cafeteria in four-hour shifts where there’s only one hour we serve food. It’s two people on our shift, me and Fergus. He’s in the bathroom for at least 15-20 minutes, sometimes twice a shift. He does sometimes wait until it’s slow, but sometimes he takes so long it goes into when we’re busy. Like yesterday he went at 5:25, and at 5:45 I got fed up and yelled his name. He finally came back. Lunch starts at 6 and we actually start making it at 5:30…

Movies and TV shows are notorious for getting things wildly wrong about real-life jobs. What’s something ridiculous about your profession that you’ve seen in movies or on TV? Please share in the comments. The post what’s something ridiculous about your profession that you’ve seen in movies or on TV? appeared first on Ask a Manager. View the full article

Here are four updates from past letter-writers. 1. My husband doesn’t want anyone I work with to know we’re married Thank you for publishing my letter — it was quite reassuring to read that this particular request from my husband was giving others pause as well. There was a lot of speculation in the comments, which was quite amusing to read, and lots of excellent points being made too! I do want to add that my husband has always been very conscious about sharing “private” info, but to be clear — he’s never hidden the fact that he is a married (straight) man, but he won’t go around telling his coworkers my name or my employer. Like you said, this was more of a husband p…

A reader writes: When should an employer contest an unemployment charge and when should they let it be? I’m an HR department of one, and the managers have me contest almost everything! It’s hard to explain to them when it pays (poor performance) and when it doesn’t (gross misconduct). Can you help to determine what it should look like? This past year, we had an unprecedented number of firings and it’s been a doozy. Most of the time, employers should avoid contesting unemployment benefits unless something egregious happened. They definitely shouldn’t be doing it as a reflexive response to any unemployment filing. First, the basic rules around unemployment benefits: in …

It’s four answers to four questions. Here we go… 1. My coworker smells like mildew and our managers won’t say anything We have a first shift and a second shift and rotate placements each week. I am on second shift, and my issue is with Ryan on first shift. Ryan is very nice, is a friend of my friend who got me the job, and seems to have pretty normal interests for a young man, but he absolutely reeks of mildew. So bad that every single one of our chairs permanently smells like mildew, as well as our floor mats, and whatever work area he is assigned to that week. I have worked here for just over a year and this issue started about six months ago. I realized how bad it wa…

It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. The post open thread – January 16, 2026 appeared first on Ask a Manager. View the full article

This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: The Two Mrs. Grenvilles, by Dominick Dunne. A showgirl marries into an old money family, and there is a murder. My sister sent this to me when I said I wanted something light and it was perfect: a froth of gossip and old money and social climbing. (Amazon, Bookshop) * I earn a commission if you use those links. The post weekend open thread – January 17-18, 2026 appeared first on Ask a Manager. View the full article