Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. A reader writes: I own/manage a business, let’s say a retail heath care equipment supply company that is located in a larger health care campus. I have multiple employees, and for a six-hour shift they get two 15-minute breaks. It isn’t intense or overly physically exhausting work, but I realize it is nice to step away for a few minutes. No problems until a few weeks ago when I hired “Deleana.” She looked great on paper so I hired her. Come to find out she is a smoker. Recently we had a meeting about her ongoing tardiness from breaks and the possibility of disciplinary action, up to and including ter…

This post was written by Alison Green and published on Ask a Manager. A reader writes: What do you owe a company when you accept a position? Is it ever okay to leave a good job only a few weeks after starting? I worked for a decade in an industry I loved, then burned out hard and left for a better-paying sector. For the past 18 months, I’ve been contracting part-time with a successful startup, doing work that’s similar but less engaging (to me). Since I started here, I’ve made it clear that I’d love to come on as a full-time employee, and for a long time they’ve been saying it’ll happen. My interest is really about the good pay and benefits, since I’ve found this job m…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work in the five-person office of a large pre-school. My colleague, Amy, keeps a five-gallon fish tank near her desk with between two and four fish in it. The tank is in full view of the office door and the lobby beyond. The fish are important to the school; when our young students are overwhelmed and need to calm down, the office fish are often their first stop with their teachers, and “saying hi” is often enough to stop a crying jag. The kids love watching the brightly colored fish, who all have fun names, and Amy loves them, too. She takes great care of the fish, arranging feedin…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Our board volunteer makes everyone’s jobs harder I was recently made the chair of the board for a local community service group. The board receives money each year to buy supplies for community service events, but being on the board is a volunteer position (no one is getting paid). Basically, anyone who wants to be on the board can be because we really need the extra help. Historically, people have only been asked to step down if there is an ethical concern. The parent organization that provides funds does not provide rules or guidance on staffing, …

This post was written by Alison Green and published on Ask a Manager. Last week we discussed final F-you’s to jobs or bosses you hated, and here are 18 of the best stories you shared. (Caveat: appearing on this list is not an endorsement of said behavior in every case! Stories are shared primarily for entertainment value.) 1. The revenge A legal secretary at the Big Law firm I worked at knew she was going to be fired, so the day before she went into a bunch of partners emails and sent their wives evidence of infidelity, printed out confidential employee evaluations/communications about bonuses/pay and left them in everyone’s desk, and then cleaned out the swag closet (…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m the head of HR for my small(ish) international company. I’m a mixed-race woman and a mom. We have a variety of private Slack channels, including channels for parents, women, people of color, etc. Our people of color channel is a relatively new addition started by an employee who wanted a safe space for folks who identify as non-white. I was explicitly excluded from the channel because I am HR and the people in that channel wanted it to be a safe space to talk about the issues they face. As a mixed-race person, I felt the sting of exclusion, but as a person in leadership totally u…

This post was written by Alison Green and published on Ask a Manager. A reader writes: My manager was one of the good ones, completely trusted their team, didn’t micromanage, would support and defend us, and was just generally a friendly person. Their death was sudden and devastating to a lot of people, to say the least. Our team is fewer than 10 people, and most had worked closely with our manager for 5+ years and some had been friends for longer. Our company offered to pay for all expenses so we could all attend the funeral, since some of us are remote. One local coworker, Sam, didn’t go and didn’t even give an excuse as to why not, and it has caused a major rift. O…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Should I apologize for my coworker’s behavior at a conference? Recently, I attended an industry conference hosted by an important client. People in my field from across the country attended for purposes of brainstorming and networking. I attended with a senior colleague from my company, Jane, who is one of my mentors and has a significant influence on my career here. On the last night of the conference, after the official events were over, many of the attendees and client representatives met at the hotel bar. A smaller group of us then proceeded to…

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: The Rachel Incident, by Caroline O’Donoghue. A best friendship is upended when one of the friends begins an affair with a married professor. (Amazon, Bookshop) * I earn a commission if you use those links. View the full article

This post was written by Alison Green and published on Ask a Manager. It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. View the full article

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. Should people be fired for big, public mistakes? I’m curious about your thoughts on Major League Baseball’s recent blunder. They released a new series of hats that have the logo imposed on top of the team location. For the Texas Rangers, they did not think through the word they would create. Tetas is a slang word for breasts in Spanish. If you were managing a team that let this slip through, how would you handle it? Would people be fired for something like this? I’m not a fan of firing people for single mistakes in their work (conduct is in a diff…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I am a mother of three young children. Several years ago I took a step back in my career to work in a less high-pressure environment. The shift was incredible for my work life balance — I am much more present with my children, rarely bring home work stress, and am able to regularly take time away to volunteer at school events. We are financially secure and the money is decent. However, this organization frequently is a mess. I regularly find myself flabbergasted at how things that wouldn’t be an issue at other jobs become Big Things at this organization, requiring multiple meetings a…

This post was written by Alison Green and published on Ask a Manager. Here are three updates from past letter-writers. 1. Does using humor risk undermining me as a manager? Thank you so much for responding to my question! In truth, I didn’t even consider the possibility that using too many self-deprecating jokes would alter my employee’s perception of me, I was mainly focused on the quantity of my jokes. After I submitted my question, I thought over my interactions with them, and came to the conclusion that I was being way too silly, that my nervousness was manifesting as non-stop joke after joke, which had a strong possibility to detract from maintaining a professiona…

This post was written by Alison Green and published on Ask a Manager. Most of the time when you leave a job you hated, you do it professionally — you give notice, you transition your work, you move on, even when there’s malice deep in your heart. But sometimes you get the opportunity to go out with a bit more verve — for example, the person who quit with two hours of notice the week before a big project was due … exactly the same way they treated him when he’d been demoted four months prior. And obviously we must never forget the person who spelled out “I quit” in cod. Not all final F-you’s are so visible. Some are more discreet, perhaps known only to you. But all are s…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Employee can’t figure out what accommodations would help her do her job I work at a small organization where I wear many hats, including HR-related items. We have an employee, Nicole, who shared with us about a year ago that she was diagnosed with some conditions that make executive functioning difficult. We immediately approved her requests for an ADHD coach, project management software, and additional weekly meetings with her manager. In this last year, Nicole continues to not meet expectations in areas such as meeting deadlines, communicating eff…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Over the past year, I’ve been applying for jobs and have been invited for some interviews. I’ve noticed that a few of the places that I’ve applied to responded to my application by requesting a pre-recorded video interview. I’m really put off by this practice. I would need to find the time to review the questions, write out sufficiently detailed answers to each question, then find a place to film myself answering each question. It feels imbalanced to expect this much effort to create what is basically a detailed video essay, when I haven’t even been given the chance to have an actual…

This post was written by Alison Green and published on Ask a Manager. Here are four updates from past letter-writers. 1. An employee is out to get my star performer, and no one else cares (first update) I thought it could be good for the folks who were predicting catastrophe with Dave to hear what actually happened. Sometimes situations aren’t ideal but that doesn’t mean doom either. I respected Tina’s wishes and did not go to HR. Given some of the vehement responses, I did extra legwork with Maria and HR contacts at previous companies in the same industry before making my final decision. Quoting one HR professional when I asked about noting it in Dave’s record in cas…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently started a new job where I manage two employees. One of them, “Carol,” is challenging to work with. I’ve learned that some candidates even withdrew from the role I now hold because they couldn’t see themselves working with her. While I generally get along with Carol, managing her is difficult. She can be loud, boastful (sometimes claiming credit for others’ work), and occasionally rude, making snarky comments to colleagues. She admits she’s not a morning person, but on some mornings, her mood is so sour I feel I need to walk on eggshells. She doesn’t hesitate to interrupt o…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. I get bad vibes from my new boss A new director recently joined my department, and I’ve had an immediate bad feeling about her. I’m not typically quick to judge, and I recognize that she reminds me — at least in some ways — of a family member who is a bit of a narcissist. I want to stay professional and give her a fair chance, but I also don’t want to ignore my instincts if they’re picking up on real red flags. I’ve just been having a gut feeling and maybe, unfairly to her, I am reacting to speech patterns and mannerisms that remind me of my relati…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work in manufacturing, and I more or less have a desk job. My “office” is a clump of desks off to the side of the manufacturing floor. I have a coworker, Laura, who also works in this clump of desks, who is dating a technician. Laura is younger than me, was homeschooled, and sometimes has a hard time picking up on social cues. She has been dating her boyfriend, Nixon, for a few months now. The problem is that he spends every break in our desk clump, to the point that he made himself a folding chair so he can sit by Laura. I am super annoyed every time he is over here. They sit leane…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m a recently appointed executive director who is hiring a number of people for newly created roles. In the past, I’ve hired but never had the overwhelming response I’m getting now. Much of it is coming through my personal channels, such as LinkedIn, Facebook, Instagram, and even my personal email. Our organization uses an electronic applicant tracking system and we are vetting candidates that way. More and more, I’m receiving messages non-stop, to the point where my wife and some former colleagues have received requests for my contact details. A few candidates have sent surly follo…

This post was written by Alison Green and published on Ask a Manager. A reader writes: What do I do about a staffer who has a history of personal drama and blurring professional boundaries who’s about to be added to the department I manage? According to a number of people I know who have worked with “Lee” over the past couple of years, while Lee is okay at their basic day-to-day job responsibilities, they are a bringer of discord on a personal level wherever they go. A year and a half ago, they were let go from a supervisory position within another organization for sexual harassment. Lee is late 30s and their former workplace had a lot of young 20-somethings just learn…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My coworker’s anxiety becomes my problem I have a coworker, “Lily,” who reports to my manager and has been at the company for two years, with our team for four months. She and I are both pretty new to the workforce (we are 25 years old), so I would appreciate some advice on handling this situation in a mature and sensitive way. Lily does great work — she’s diligent, detail-oriented, and on top of all our tasks. However, she seems very anxious all the time, and her anxiety can feel overwhelming. She has a tendency to talk very fast without making ey…

This post was written by Alison Green and published on Ask a Manager. A reader writes: What are your thoughts and the etiquette around getting drinks with coworkers when you’re in leadership position? I’m a female, on a younger side, in a leadership role at a small-to-medium size organization. We recently had a company event, after which 5–10 people went out for drinks and stayed for a couple of hours. It was just great to see some colleagues that are often in different locations, and most of them do not report to me. A while later, an exec mentioned that he thought it was inappropriate to go out drinking with subordinates. I understand that colleagues may not always …

This post was written by Alison Green and published on Ask a Manager. A reader writes: In my small, fast-paced company, I have two employees in admin roles, Amelia and Molly. They were hired at the same time about five months ago and work in the same office (literally one room — we’re looking for a bigger space) in a different state from me and our main office. They’ve hated each other from week one. Amelia is standoffish and quiet. Molly is loud and overbearing. Despite their personality clash, both do great work! They learn fast and don’t make many mistakes. My issue is Molly. She’s very needy and gossipy. I have constant demands on my schedule and don’t have a lot …