Performance Tracking and Feedback

It’s five answers to five questions. Here we go… 1. Employee lied and said his mother had died (she hadn’t) Recently, I had to terminate an employee for lying about their mother dying, let’s call him Jeff. The “death” occurred over a year ago, but 13 months later we came across info that showed us that had been a lie. In fact, Jeff’s sister had posted photos of her and Jeff on an international vacation during the same days as he was supposedly in the hospital preparing for their mother’s passing. We had already been drafting a performance plan for Jeff, and we ended up letting him go over this. Is there anything that could have been done to prevent lying about somethin…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. Employee missed work because of birthday drinking An employee I manage called out today due to being hospitalized over the weekend for alcohol poisoning. The employee went out to celebrate their birthday over the weekend and overdid it on the partying. I realize this is out of work conduct; however, it is affecting the employee’s job because they called in to work. Do I have a leg to stand on if I have a serious conversation with the employee about their judgment and how this type of behavior could negatively effect their employment with our compan…

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My employee warned me he has a problem with authority Six years ago, I took a job in a new department. At the time, I only had two years of managing experience and I was eager to not step on the toes of my new four-person team, who had a combined total of 85 years of experience. On my first day and in my first meeting with my employee Fergus, he smirked and opened with, “You should know I have a problem with authority.” To his credit, he was not lying. It’s a nightmare to deal with him but he does just enough to not be let go (we work for the gover…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Employee can’t figure out what accommodations would help her do her job I work at a small organization where I wear many hats, including HR-related items. We have an employee, Nicole, who shared with us about a year ago that she was diagnosed with some conditions that make executive functioning difficult. We immediately approved her requests for an ADHD coach, project management software, and additional weekly meetings with her manager. In this last year, Nicole continues to not meet expectations in areas such as meeting deadlines, communicating eff…

It’s five answers to five questions. Here we go… 1. I need to give feedback to someone who thinks they have imposter syndrome but really doesn’t know what they’re doing I work in a pretty varied team, say developing tea and teapots. I lead the teapots division, and I have a counterpart, Lee, who leads the tea division. In Lee’s tea division, Sam is in charge of rolling out a campaign for a new line of green teas, while Lee has only ever worked with the existing line of black teas, and has never run a campaign like this. Sam does not have much relevant experience at all, and doesn’t know what they don’t know. I on the other hand have been involved in new tea line develo…

This post was written by Alison Green and published on Ask a Manager. A reader writes: At my small company, employees have a small number of set hours each week but can set their own schedule to be as full or as empty as they’d like by scheduling sessions directly with the clients they are connected with. We give them a calendar where they input their hours worked, and then we process payroll based on those calendars twice a month. The calendars are the only way we know anything about people’s work schedules, as they can change drastically from week to week. A new employee for some reason just will not fill out his calendar in anything approaching a timely manner. He h…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I manage a small independent business. We recently brought on a young new hire, “Jim.” There are usually only three of us working. Jim’s girlfriend works from home and has been coming in every day to bring him lunch. At first it was fine, but they started to be very affectionate towards one another — for example, kissing multiple times, which is extremely audible. One morning they got into a fight, and when she brought him his lunch they decided to hash their fight out in our office. They never do this in front of clients, but I finally put my foot down and asked him to not bring per…

This post was written by Alison Green and published on Ask a Manager. As long as we have employers, we’ll also have managers who issue nonsensical or inefficient edicts — even when their employees point out a smarter way to go. Sometimes that’s because they’re more focused on control or appearances than on actual results. Sometimes it’s because they’re out of touch with the day-to-day realities of the work. And sometimes they’re just bad managers. Today at Slate, I wrote about how some irritated employees have learned to respond to these policies with “malicious compliance”: scrupulously doing exactly what they’re being told to do, but in a way that exposes the absurdit…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My employer is making us leave fake positive reviews on Glassdoor My employer has instructed several of us to write fake positive reviews of the company on Glassdoor in an effort to revive their rating and improve recruitment. We have all marched in lockstep with this, and I have begrudgingly (on the inside) agreed. I’m sure I am not the only one who is hesitant to do this but so far nobody has spoken up against it. Management provided us with a unique template to copy and paste, including a body paragraph and specific ratings, to post on Glassdoor…

It’s five answers to five questions. Here we go… 1. Employer pulled my offer after I asked questions Last year I worked at a school I absolutely loved in a contract middle leadership position, covering leave. They were very happy with my work, but as there was only space for one person in the role, I couldn’t stay on. This year, however, the permanent staff member resigned and the school immediately contacted me to ask if I was interested in returning. I said yes, but explained I needed to weigh it up carefully, as I had just started a new permanent role elsewhere. The position was advertised and I went through the recruitment process. After my interview on Thursday, I…

It’s four answers to four questions. Here we go… 1. We’re supposed to do enneagrams at a company retreat I work at an organization with 100+ employees. We gather periodically for company-wide retreats. We have done this in the past with various professional learning opportunities. This time we were asked to fill out an enneagram survey that would be facilitated in conversation about “what truly drives you and how to apply that to your job.” I find it to be mumbo jumbo and about as scientific as astrology. I took the quiz and found myself increasingly uncomfortable with the questions and rigor of the survey. How can I share this with management? How can they create alte…

Whenever a new generation ages into the work world, the sky always seems to be falling, accompanied by much hand-wringing from their elders. We were told millennials were overly entitled participation-trophy-chasers, and Gen X were disaffected slackers. In my experience, this is usually BS. Most of the complaints about any new generation at work are simply about young people. It’s about their inexperience, not their generation. But Gen Z might actually be grappling with a different set of challenges, because of both the pandemic and the move to remote work just as they’re establishing their careers. My column at Slate today explores whether there’s anything to that — and…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I started a new job about four months ago in a team of six people in a mid-sized company, and my five immediate coworkers have been nothing but nice and helpful. They answer all of my questions, take lots of time to explain stuff, include me in lunch plans, go out of their way to make sure I have the equipment I need, etc. We spend one week per month in the office and work from home the rest of the time. There is a group chat for just our team and our manager where we discuss work, but also post the occasional funny meme, talk about our weekends, just normal stuff. The thing is that …

Here’s a round-up of advice about how to navigate a job offer — evaluating it, accepting it, declining it, negotiating, and more. how to negotiate salary, benefits, start date, and more you should ask for more money when you get a job offer. here’s how. negotiating a start date with a company that’s moving slowly while pressuring me to start soon how to ask for more vacation time everything you need to know about time off when you start a new job don’t forget to scrutinize benefits when you’re considering a job offer how to negotiate a different title when accepting a job can I negotiate a later schedule before accepting a job? assessing the offer 7 questions to…

Last month, after talking about bad corporate gifts, we also talked about corporate gifts you actually liked, and here are some of my favorites. Of course, even wildly popular gifts won’t be universally popular and this is not an attempt to claim they are. These are just gifts that happened to be enjoyed in these people’s offices that I found interesting to read about! 1. Choose your own desk plants Shortly after I started at one job, we got sent a link to an online garden shop and instructions for us each to pick 15 euros worth of potted plants we’d like to have at our desk. (This one is arguably more of an office perk, but I was allowed to take mine home with me when …

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. Excusing myself from a fancy work lunch due to allergies I have severe food allergies to multiple common food items. They are complex (substitutes for one food often contain another, some allergies are tied to flavoring or preservative agents not immediately obvious, etc.), often challenging, truly allergic (not an intolerance), and fairly new (adult onset a few years ago). For that reason, I very rarely eat out. My food intake is consistent and incredibly limited. I had to work with a dietician for several months to figure out how to even get enou…

Federal workers and others affected by the government shutdown: we’re in day 22 with no end in sight. How are you doing? What’s going on in your workplace / with your colleagues? The post government shutdown day 22: how are you doing? appeared first on Ask a Manager. View the full article

It’s Halloween! Let’s revisit some Halloween questions from past years. 1. My coworker goes overboard with grisly Halloween decorations People in our office go bonkers over Halloween. Recently we were encouraged to decorate for Halloween. I would take that to mean a little black and orange garland, maybe a plastic pumpkin, right? Well, not hardly. People go overboard and apparently the only rule was no trip hazards in the aisle. The woman in the cubicle next to mine must have emptied out her storage area of Halloween decorations. Now there are gross bloody looking, ghoulish figures hanging from the ceiling above our desk space. There are skeletons with teeth, cobwebs st…

A reader writes: A few weeks ago, our HR manager, Cara, brought in a photo of her dog’s adorable litter of puppies and everybody appropriately ooh’d and ahh’d all over them. Now that the puppies are old enough to be adopted, she’s started to put the bite on everybody in the office, and after a few other employees were winnowed away for various reasons (apartment building doesn’t allow pets, just had a new baby, etc.), she seems to have focused her attention on me. Backstory time, I grew up in a house with a mother who … it’s probably most accurate to say she compulsively hoarded pets … and growing up having to take care of up to 10 dogs at one time has thrown cold water…

A reader recently sent me a cover letter that I want to share as a great example of explaining a maybe surprising job history: she had started in one field, then left it, then was trying to come back to it. First, though, the caveats I’ve learned to give when sharing these: The writer has allowed me to share this as a favor to me and to readers. Please remember she’s a real person when you’re commenting. This writer’s voice is her voice. It will not be your voice, and that’s part of the point. There is no single cover letter in the world that all hiring managers will love or that would be the right fit for every employer and every industry. But I receive letters all th…

This post was written by Alison Green and published on Ask a Manager. A reader recently sent me a cover letter that I want to share as a great example of explaining why you’re applying for a job in a different field and how your skills will carry over. First, though, the caveats I’ve learned to give when sharing these: The writer has allowed me to share this as a favor to me and to readers. Please remember she’s a real person when you’re commenting. This writer’s voice is her voice. It will not be your voice, and that’s part of the point. There is no single cover letter in the world that all hiring managers will love or that would be the right fit for every employer a…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. How do I give 360 feedback to my clueless coworker? I have been asked to complete a 360 review for the junior staffer on my team. In general, I would like to only be positive in these, as that’s what I want in return! And I have never expressed these feelings to this coworker. But he is like a little baby in the outfit of a 26-year-old man. He doesn’t have the general sense at work you’d like someone four years into their career to have — as an example, he scheduled our boss to meet with board members, assigning them a meeting time without asking t…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m in a quandary and really second-guessing a decision I made regarding an offer that was made to me a couple of weeks ago. I work for a company that makes, let’s say, teapots. I recently found out that Cersei, the director of a different teapot-making company, wants to fire her entire design team and hire me to head a brand new one. I would not only be responsible for leading the new team, but for hiring everyone in it. The complication: the current head of the to-be-fired team is my mentor of 20 years, Jaime. I found out about this when Cersei invited me to lunch and told me she …

The work on the site is (hopefully) complete, and comments are turned back on. Thanks for your patience the last few days as we ran into some bumps with a server migration. The post housekeeping update appeared first on Ask a Manager. View the full article

I’m off today so here’s an older post from the archives. This was originally published in 2017. A reader writes: Every since I was a small child I’ve been praised for how nice I am, how likable I am, how good I am with people. In many ways, this is a positive thing. I think of it as a skill that takes effort, but is very useful. However, as I’ve started working professionally I’ve run across a problem. I have a really hard time telling people when they are being awful. I can do normal job-related criticism fine – “please make sure you proofread for typos next time,” etc. – but when it comes to more emotionally turbulent conversations or anything with conflict, I complet…