Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Talking to an employee about body odor I manage a large department with several sub-departments. I have been working myself up to addressing an issue for quite some time, because it is a sensitive issue that I don’t know how to handle without fallout: personal hygiene. One of the staff members who has been with me for several years has been showing up to work for the past year with an odor that is less than pleasant. This was not an issue previously, and I attribute it to becoming more comfortable in the environment and slipping into a pattern of l…

This post was written by Alison Green and published on Ask a Manager. A reader writes: This isn’t for my job, but it’s for a nonprofit organization related to my career that involves some level of professionalism. I’m afraid that I scared off a new member by coming on too strong to her. I volunteer at a STEM-related organization that mentors children. My position is at the state level, and a new person just joined at the group level. I met her for the first time at a regular group meeting. I’ll admit, I’m really attracted to her, but I still wanted to get to know her regardless of whether or not she’s interested. She’s the only other woman I know who’s in my field wit…

This post was written by Alison Green and published on Ask a Manager. I’m getting a flood of questions about resumes, so here are seven resume questions and answers. 1. Can my resume just list my last two jobs and leave the earlier ones off? The company I’m currently employed by is closing. It was sudden and, while not completely unexpected, it’s still a blow. I’m dusting off ye olde resume, but I’m torn on what to leave in and what to leave out. The issue is my age. I was at the employer before this one for 25 years, until they, too, closed. I was lucky with CurrentJob because the owner is my age, and the ageism that is rampant, (yes, yes it is) wasn’t an issue. Now,…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. I can only rate one person on my team “exceptional” no matter how well they do My company uses a fairly robust framework for discussing performance. This is generally really helpful, as it provides me with clear feedback to share with my team. For example, I can say, “Good performance is handling your workload independently. Exceptional performance is also mentoring newer colleagues while you stay on top of your work.” The problem is that the framework was designed for companies with complex hierarchies with many positions to move through. My compan…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’ve been applying to new jobs for about six months and finally got an offer for a job that I was genuinely excited about; it’s for a position that would be a step up in both title and responsibility, would let me work on interesting projects, and even would let me use a skill I went to school for but haven’t really been able to use professionally up until now. When they sent me the formal job offer, the salary was a bit more than I’m making now, but I’ve always heard that it’s smart to try to negotiate for more money because this is the easiest time to get it (versus after you’re al…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I have many questions about applying to internal jobs, something I have never done. At my current company, a new role came up that is a dream job for me. But it is also a reach, as it would be a bit of a career change. Knowing this job might open up, I’ve been making efforts to get to know the hiring manager, and I think we have a good relationship. But how do I actually navigate applying? I know it’s best practice not to tell your manager when you are job hunting, but what about when the job you’re applying for is an internal one? My manager is fair and a nice person, but I still do…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work for a large company that has several locations all over North America, and every year they have presentations that celebrate International Women’s Day. Sounds great – but in my office I am the only woman, and every year I find it incredibly awkward. We watch a presentation and then have a discussion. At some point, someone looks to me and says, “Jane, would like to comment?” I say something like how sometimes it can be difficult, etc. I am a confident, 51-year-old woman but I’m torn. I feel like I should embrace the presentation but I can’t help feeling like I’m under a giant …

This post was written by Alison Green and published on Ask a Manager. A reader asks: One of my employees is positioning himself to move up in a couple of years. He would still report to me, but the working relationship would be a little different, and it could have a major impact on my work and the organization if that relationship is toxic. The problem is that he thinks he is a lot smarter than me. He apparently read something about “managing up” and now he is trying to manage me. He is very, very bad at it. His attempts to manipulate me are clumsy, but he doesn’t realize that I know what he is doing (because he’s sure that he is much smarter than me). There’s also som…

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: The Rachel Incident, by Caroline O’Donoghue. A best friendship is upended when one of the friends begins an affair with a married professor. (Amazon, Bookshop) * I earn a commission if you use those links. View the full article

This post was written by Alison Green and published on Ask a Manager. It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. View the full article

This post was written by Alison Green and published on Ask a Manager. Last week we talked about out-of-touch executives. Here are 12 of the most outrageous stories you shared. (Also, if you’ve never wanted to eat the rich before, warning that you might after reading these stories.) 1. The renovation The head of the org I work for has been complaining about his home renovations for months. I get it, he had to move out of his house and … (checks notes) into the *other* property he owns. This has been happening while several employees are dealing with being illegally ousted from their rentals due to landlords not legally following the lead abatement process. But yes, you…

This post was written by Alison Green and published on Ask a Manager. I’m off for the holiday, so here’s an older post from the archives. This was originally published in 2019. A reader writes: I have a dark sense of humor. I now realize that my boss does not. During a standard “how was your day off” conversation between my supervisor, manager, and a few peers, my manager mentioned that he was a chaperone for one of his kid’s field trips to Gatorland. Naturally, I asked if any of the kids on the trip got eaten by an alligator. When the response was no, I followed up with a “darn, you should get a refund” joke that everyone laughed at and then the conversation and the m…

This post was written by Alison Green and published on Ask a Manager. A reader writes: My father-in-law was visiting over the weekend. He started talking about how my brother-in-law is job-hunting to escape new company ownership. At one of my brother-in-law’s interviews, the employer asked to talk to his wife (my sister-in-law, who isn’t employed and cares for my three young nephews). I was so surprised that I exclaimed, “They can’t do that!” Well, I guess my comment offended my father-in-law because he raised his voice and said back, “What do you mean they can’t do that?!” I said what if the candidate was a single mom with kids? My father-in-law snapped at me, sayin…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I was working on writing up a job ad today for temporary research assistants for a field biology project, and noticed trends in my ads and in others’. It’s common for early career employees applying to assistant or technician jobs to think that they want to do fieldwork and then quit in the middle of the season because it wasn’t what they expected. There are really fun parts like getting to travel to cool places, camp or backpack, work directly with plants and animals, and meet new people. However, employees are often underpaid (especially at the technician level), work long hours, an…

This post was written by Alison Green and published on Ask a Manager. A reader asks: I work for a small company of 25 employees. We still call ourselves a start-up (with all of the cultural elements that brings), but we’ve been around almost 10 years now. The founder believes “titles don’t matter” and it’s more important to focus on the responsibilities each person has. So most people have their official title as basically the department they work for (business development, software engineering, etc), although the management team does have official titles. Do job titles matter? Am I wrong to feel that I want my growth recognized through a new title? I answer this que…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Interview felt like an exam I had my first job interview in over 20 years yesterday, and it felt like an exam. Five people peppered me with a long list of questions, mostly hypotheticals. None of the questions were about my experience or my training. Only a couple were about what I had to offer the employer. The rest were, “What would you do if [thing that has never happened to me in all my many years working in this field] happened?” The thing was, I found myself answering all the questions not with what I would do, but with what Ms. Perfect would…

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Show Don’t Tell, by Curtis Sittenfeld. I will read anything Curtis Sittenfeld writes, including short stories, which normal frustrate me for being … short. As she has moved into middle age, so have many of her characters, including one story that revisits the protagonist from her novel Prep. (Amazon, Bookshop) * I earn a commission if you use that link. View the full article

This post was written by Alison Green and published on Ask a Manager. A reader writes: In August of 2024, I left behind TV news reporting to become a social media manager for museums in my city. My career in TV news was full of manipulation, toxicity, long hours, and missed holidays. My new job was a standard 9-5, with occasional weekend events for a few hours. It was the boring job I needed. The local theater and museum (they are combined and owned by the same company) took an interest in me, and the CEO offered me a job with them. I was told I would need to work weekends about once a month for shows, and I was okay with that. After looking at the schedule posted to t…

This post was written by Alison Green and published on Ask a Manager. A reader writes: We work in a completely open plan office, and are a PR/ creative services agency. There are separate meeting rooms, and two banks of unused desks round the side of the kitchen which feel slightly separate from the main seating area and are often used for hot desking or ad hoc meetings. We are mandated in the office three days a week. The guidelines are for everyone to be in Monday and Wednesday (these are our anchor days), and for teams to make an effort to choose the same third day to maximize the chances for in-person working on office days. We’re a small staff of around 25, so on…

This post was written by Alison Green and published on Ask a Manager. A reader writes: In my small, fast-paced company, I have two employees in admin roles, Amelia and Molly. They were hired at the same time about five months ago and work in the same office (literally one room — we’re looking for a bigger space) in a different state from me and our main office. They’ve hated each other from week one. Amelia is standoffish and quiet. Molly is loud and overbearing. Despite their personality clash, both do great work! They learn fast and don’t make many mistakes. My issue is Molly. She’s very needy and gossipy. I have constant demands on my schedule and don’t have a lot …

This post was written by Alison Green and published on Ask a Manager. It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. View the full article

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My coworker’s anxiety becomes my problem I have a coworker, “Lily,” who reports to my manager and has been at the company for two years, with our team for four months. She and I are both pretty new to the workforce (we are 25 years old), so I would appreciate some advice on handling this situation in a mature and sensitive way. Lily does great work — she’s diligent, detail-oriented, and on top of all our tasks. However, she seems very anxious all the time, and her anxiety can feel overwhelming. She has a tendency to talk very fast without making ey…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I am to be married next year and decided to send out save-the-dates early. I really like my coworkers and my boss and wanted to invite them to the wedding. When my boss received my save-the-date, they swung by my desk to congratulate me and we got to chit chatting. The conversation led to my boss asking to see a photo of my fiancé as they had never met before. I showed them a photo from my engagement and — It was like the smile literally slid off their face. I asked if they were okay, and all they said was: “Is this who you are marrying?” I was really confused and had a very bad feel…

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer wondering at what point they could report their inappropriate and inflammatory coworker? Here’s the update. I finally quit so now I can update. One of the details I was obfuscating before was that we’re both student workers in our 20s at a post-secondary institution. Unfortunately, I couldn’t apply too much of your advice because things got CRAZY basically immediately after, but I still greatly appreciated the advice and the sanity check from you and everyone who commented. My question got posted the week before U.S. election day. The first words Kevina said when she walked…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My coworker keeps a wall of embarrassing photos of former coworkers I started a new job at a start-up a few months ago and one of my coworkers, who I work closely with, has a wall next to his desk where he has pinned up half a dozen enlarged photos of everyone who has left the company recently. He finds an old school photo, or them in a costume, or with braces, whatever he thinks is funny. As soon as someone puts in their two weeks, their photo goes up on the wall. He recently got told by HR to take the photos down after someone complained. Everyon…