Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Show Don’t Tell, by Curtis Sittenfeld. I will read anything Curtis Sittenfeld writes, including short stories, which normal frustrate me for being … short. As she has moved into middle age, so have many of her characters, including one story that revisits the protagonist from her novel Prep. (Amazon, Bookshop) * I earn a commission if you use that link. View the full article

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work for a small-ish (100 people) British nonprofit. The work we do is similar to helping disabled people find homes and jobs, coaching them in social and life skills. We have developed a network of connections with local businesses who help us make this all happen. All good so far. I love my job, my coworkers and my boss. The work we do is valuable and I’m proud of it. We have plans for growth in our city so we can help more people. Again all good. But … the CEO recently brought in a consultant to work on the growth project. Next thing we know, that network of local connections …

This post was written by Alison Green and published on Ask a Manager. Last week, we talked about carpooling for work, and here are eight of my favorite stories you shared — some heartwarming, some not. 1. The kazoo music I fondly think of the coworker who, when I offered her the aux cable to play music off her device, looked hesitant and then said, “Look, I need to warn you, there’s going to be a lot more kazoo music then you’d expect.” 2. The trick I carpooled once with a coworker who lived in my neighborhood. I didn’t even realize he lived near me until he approached me one day and asked if I would like to carpool. Gas was hideously expensive, so I thought why not.…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’ve been a manager at my company for 13 years. I have a team of five direct reports and meet with them for one-on-ones every one to two weeks. We review projects, develop strategies for hurdles, discuss what’s working and what’s not, and where they would like to see their careers go. Recently we had our annual reviews where I create their annual development plans. These reviews are quite involved and build on conversations we’ve had throughout the year. At the conclusion of the reviews, a formal letter from HR is drafted with the annual salary increase and general “happy to have you …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m a volunteer for an after-school program for high schoolers interested in my profession (similar to, say, a robotics team). I’m a woman in my mid-20s, and one of the kids is a 16-year-old boy we’ll call Marvin. Marvin is a very bright and hardworking kid who excels academically (AP classes, honor society) and works at a fast food place. He is also what some would call a “nerdy outcast” and only has a few acquaintances his own age. He gets along much better with teachers than other students, and I’m no exception. I was exactly like him when I was his age and remembered the deep rela…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m a recently appointed executive director who is hiring a number of people for newly created roles. In the past, I’ve hired but never had the overwhelming response I’m getting now. Much of it is coming through my personal channels, such as LinkedIn, Facebook, Instagram, and even my personal email. Our organization uses an electronic applicant tracking system and we are vetting candidates that way. More and more, I’m receiving messages non-stop, to the point where my wife and some former colleagues have received requests for my contact details. A few candidates have sent surly follo…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Over the past year, I’ve been applying for jobs and have been invited for some interviews. I’ve noticed that a few of the places that I’ve applied to responded to my application by requesting a pre-recorded video interview. I’m really put off by this practice. I would need to find the time to review the questions, write out sufficiently detailed answers to each question, then find a place to film myself answering each question. It feels imbalanced to expect this much effort to create what is basically a detailed video essay, when I haven’t even been given the chance to have an actual…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m in a quandary and really second-guessing a decision I made regarding an offer that was made to me a couple of weeks ago. I work for a company that makes, let’s say, teapots. I recently found out that Cersei, the director of a different teapot-making company, wants to fire her entire design team and hire me to head a brand new one. I would not only be responsible for leading the new team, but for hiring everyone in it. The complication: the current head of the to-be-fired team is my mentor of 20 years, Jaime. I found out about this when Cersei invited me to lunch and told me she …

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Coworker keeps giving me praise I don’t deserve When I got my current job a year ago, I filled a specific niche that they really needed. For the first few months, I was making a ton of new content for the organization, and making edits to existing content. Some of this was honestly low-effort, but because no one knew anything about my field, I was getting high praise for just about anything. Then after those months, requests for new content trickled down and I only had to make edits every once in a blue moon, so I shifted to doing more administrati…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I just got feedback from my manager that I need to work on communication with a coworker. I think it’s mainly about tone not content, and I agree with the feedback — I have admittedly been pretty short. I’m irritated and it’s coming across. Where I’m getting stuck, though, is that it’s coming from a place of frustration and I’m not sure how to solve it without doing something about the underlying frustration. Let me give more context. My coworker Petunia and I are a two-person team. For the sake of anonymity, let’s say we do llama support; she is more junior and provides, say, llama …

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Coworker asks someone to get him food from the cafeteria every day I work as a consultant for a company and have an older male colleague (in his late 40s) who has mobility issues due to his weight. He sits almost all day and arrives very early before anyone else arrives. He cannot walk more than a few feet without pain and asks me (or another colleague) to grab meals for him at the cafeteria almost daily. He gives people money for his food, which is always junk food, and is very apologetic and appreciative. Most people, including myself, bring pack…

This post was written by Alison Green and published on Ask a Manager. Last week we talked about shared space / hot-desking horror stories and here are 10 of my favorites that you shared. 1. The torn-down sign We have a bank of shared desks which aren’t actually general-use hot desks, but hot desks specific to our team. However, as we’re often out and about supporting other colleagues or delivering training out in the field, we’re usually only in one day a week. People realized this and started using our desks as hot desks, and all our equipment gradually failed/vanished, and when we DID come in, there wouldn’t be any desks available. So we put up signs. One of the oth…

This post was written by Alison Green and published on Ask a Manager. Okay, federal workers and others affected by All This, you asked for an open thread to talk about what’s happening, and here it is. Have at it. View the full article

This post was written by Alison Green and published on Ask a Manager. A reader writes: I feel bananas asking this, but could you give me a read on how/whether people still use phones in office/remote office work in 2025? I have a fully remote, customer-focused job for a tiny organization, and no one on my team will use phones. I have the most customer interactions and am willing to answer my phone if one calls, but I wind up getting calls for everyone on my team, because none of my colleagues will pick up their phones or even return voicemails. At most, they will email and agree to schedule a Zoom, but mainly they just ignore calls entirely. I don’t mind helping out, …

This post was written by Alison Green and published on Ask a Manager. A reader asks: I manage a team and have run into a problem with “Bob,” one of my employees. Bob loves this job. Tells me almost every day how much he loves being at this company. But as much as he loves his job, he’s not very good at it. He’s gotten us incorrect information and turns in incomplete notes. He tries to tackle more and more projects, but it’s leading to him misinterpreting information, making erroneous conclusions, and generally dropping the ball. His colleagues are frustrated because they cannot rely on his research — it often results in more work for them as they fact-check his informat…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work in manufacturing, and I more or less have a desk job. My “office” is a clump of desks off to the side of the manufacturing floor. I have a coworker, Laura, who also works in this clump of desks, who is dating a technician. Laura is younger than me, was homeschooled, and sometimes has a hard time picking up on social cues. She has been dating her boyfriend, Nixon, for a few months now. The problem is that he spends every break in our desk clump, to the point that he made himself a folding chair so he can sit by Laura. I am super annoyed every time he is over here. They sit leane…

This post was written by Alison Green and published on Ask a Manager. It’s the Thursday “ask the readers” question. A reader writes: A year ago, my boss was promoted into a new role at my company. I took on my boss’ job, in addition to my regular job, with my grandboss implying that I would soon be promoted into my boss’s old job. Well, you can guess how this ends — I ended up doing both jobs for a year without any extra pay or recognition, my attempts to get updates on the job status were ignored, and this week, my grandboss hired one of his old fraternity brothers — with no experience in our industry — for the job. Obviously, I’m looking for a new job and hope to lea…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. I get bad vibes from my new boss A new director recently joined my department, and I’ve had an immediate bad feeling about her. I’m not typically quick to judge, and I recognize that she reminds me — at least in some ways — of a family member who is a bit of a narcissist. I want to stay professional and give her a fair chance, but I also don’t want to ignore my instincts if they’re picking up on real red flags. I’ve just been having a gut feeling and maybe, unfairly to her, I am reacting to speech patterns and mannerisms that remind me of my relati…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently started a new job where I manage two employees. One of them, “Carol,” is challenging to work with. I’ve learned that some candidates even withdrew from the role I now hold because they couldn’t see themselves working with her. While I generally get along with Carol, managing her is difficult. She can be loud, boastful (sometimes claiming credit for others’ work), and occasionally rude, making snarky comments to colleagues. She admits she’s not a morning person, but on some mornings, her mood is so sour I feel I need to walk on eggshells. She doesn’t hesitate to interrupt o…

This post was written by Alison Green and published on Ask a Manager. Here are three updates from past letter-writers. 1. Does using humor risk undermining me as a manager? Thank you so much for responding to my question! In truth, I didn’t even consider the possibility that using too many self-deprecating jokes would alter my employee’s perception of me, I was mainly focused on the quantity of my jokes. After I submitted my question, I thought over my interactions with them, and came to the conclusion that I was being way too silly, that my nervousness was manifesting as non-stop joke after joke, which had a strong possibility to detract from maintaining a professiona…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I am a mother of three young children. Several years ago I took a step back in my career to work in a less high-pressure environment. The shift was incredible for my work life balance — I am much more present with my children, rarely bring home work stress, and am able to regularly take time away to volunteer at school events. We are financially secure and the money is decent. However, this organization frequently is a mess. I regularly find myself flabbergasted at how things that wouldn’t be an issue at other jobs become Big Things at this organization, requiring multiple meetings a…

This post was written by Alison Green and published on Ask a Manager. Over the years, we’ve heard about people who chose some pretty odd hills to die on — people who became so strongly committed to a minor fight that they lost all sight of logic and decorum. To wit: “Our break room has a giant whiteboard calendar in it. Last year the company sent us a new one and asked us to start using it at the first of this year. Not really sure why … the other was perfectly usable and there was no differing info on it, but hey, whatever! The new calendar is slightly smaller than the previous one – as in the previous calendar was 36×48 inches and the new one is 32×44 inches. The woma…

This post was written by Alison Green and published on Ask a Manager. Here’s part 2 of questions from federal workers who are currently under attack by the administration, as well as others affected by the fall-out. Part 1 (and an explanation of what’s going on) was here. 1. For those of us staying, how do we deal with this? For those of us choosing to stay and continue defending the constitution, any advice? What are ways to deal with uncertainties, short notice changes, conflicting information, being short handed, and low morale? I hope many of us still feel that service and putting others before ourselves is good and the right thing to do. I wish there was a good a…

This post was written by Alison Green and published on Ask a Manager. One of the oddest things about interviewing people for jobs has always been how frequently candidates say they don’t have any questions when I ask what I can answer for them. This is a job they’re considering spending a large chunk of their waking hours at for the next however many years, and it’s likely to have a significant impact on their day-to-day quality of life and progression in their career. Surely there’s something they’d like to know about. At New York Magazine today, I talk about why people don’t ask questions in interviews, why that makes a bad impression, and 10 especially strong questio…

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer whose coworkers had way more money than her but constantly expected her to shell out cash for meals and gifts? Here’s the update. Thanks for posting my letter and for your advice a while back. I have a somewhat unsatisfying update. The gift-giving has slowed down considerably, presumably because the federal workplace isn’t exactly festive at the moment. However, the original issue recently showed up in a different form. Our office admin offered to put together (what I understood to be) a no-host happy hour as a send-off event for a colleague who recently got DOGE’d. (Note: …