Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’ve been a manager at my company for 13 years. I have a team of five direct reports and meet with them for one-on-ones every one to two weeks. We review projects, develop strategies for hurdles, discuss what’s working and what’s not, and where they would like to see their careers go. Recently we had our annual reviews where I create their annual development plans. These reviews are quite involved and build on conversations we’ve had throughout the year. At the conclusion of the reviews, a formal letter from HR is drafted with the annual salary increase and general “happy to have you …

This post was written by Alison Green and published on Ask a Manager. A reader writes: My husband is a blue collar worker, and he’s very experienced in his field. A little less than a year ago, he decided to switch jobs. He went from doing residential work in people’s homes to commercial work on big buildings. He had over two decades of experience doing the residential side of things, but very little commercial experience. So, in some ways it was like starting over again and having to train from the ground up. At the time, he had two competing job offers: one with a residential company that was offering a slightly lower base pay, but more potential bonuses and benefits…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. How do I balance work and socializing at hybrid team meetings? I (a young-looking woman) lead a team of about 15, composed of 3-4 smaller sub-teams that collaborate on various parts of the project. About half the team work remotely; a quarter at Site A, including my deputy and me; and a quarter at Site B. Team members range from junior to mid-career, heavy on junior. We have at least one meeting per project topic area per week for tracking progress and working through more complex issues together. I have a hard time closing down the first “social” …

This post was written by Alison Green and published on Ask a Manager. Here are three updates from past letter-writers. 1. How do I manage a “regular” job with a parallel career as a musician? I asked about career advice for musicians a long time ago, and I’ve waited a long time to have an update I felt like sending. Unfortunately, the last few years have just been really, really bad. Things started to go sideways not long after I wrote to you. The program I was in was a really bad fit for me, and I ended up dropping out long before the end of it. There were other bad things too – I won’t go into it all because it would be pretty identifiable. One major theme of the pa…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m writing to you because I believe what happened to me today (literally 30 minutes ago) is a lesson to be learned — though I’m struggling to identify exactly what that lesson is. For the past eight months, I’ve been working for a small company, and I absolutely love my job. In fact, since starting here, I’ve grown to love it even more. My manager (the CEO) told me that I would be receiving a promotion, but I decided to wait until everything was officially confirmed in writing before getting too excited. That day finally arrived, and I received an email with my promotion letter. Ho…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Can I use a wedding photo — with a veil — as my work avatar? My company is fully remote, so they really encourage us to upload a headshot to our company chat service so people can put a face to the name. Would it look out of touch or immature to use a photo from my wedding? It’s probably the best I’ll ever look in any photo because of the professional hair and makeup and because it was taken by a professional photographer. But because of the veil, it’s very obviously a wedding photo. (I’d choose a shot without my husband in it.) I think some of my…

This post was written by Alison Green and published on Ask a Manager. At a time when many Americans are struggling with rising costs of living, too many corporate executives are making it clear that they have no idea what life is like for their employees. We regularly hear accounts at AAM of out-of-touch executives who have alienated large portions of their workforce – often via clueless displays of wealth at the exact same time that they’re laying off employees, increasing health insurance costs, or otherwise squeezing their workers. At Slate today, I share some shocking examples of this, and talk about how it hurts both employers and employees. You can read it here. …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I have many questions about applying to internal jobs, something I have never done. At my current company, a new role came up that is a dream job for me. But it is also a reach, as it would be a bit of a career change. Knowing this job might open up, I’ve been making efforts to get to know the hiring manager, and I think we have a good relationship. But how do I actually navigate applying? I know it’s best practice not to tell your manager when you are job hunting, but what about when the job you’re applying for is an internal one? My manager is fair and a nice person, but I still do…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My coworker doesn’t want to report our boss for harassment Recently a coworker shared information with me about some pretty egregious sexual comments our mutual boss made. My personal feeling is that she needs to share this with HR and/or our company leadership team (we are a small startup with less than 50 employees, going to leadership would be fine). She has said she’ll consider it but she just needed to tell someone. Then she asked that I tell no one. I want to tell our HR anyway because there should be an investigation and/or consequences. Wha…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I am going to be leaving my company soon and starting my own business, and will need to hire support staff. One of the employees at my current company (Taylor) has told me she is looking for a new job. I find Taylor to be an excellent employee and I would be happy to have her working for me. I believe that she enjoys working with me as well. The catch is that Taylor primarily works with Leslie, one of my colleagues here, and has done so for several years. Leslie has been a mentor to me since I started working in this city. She is well liked and well connected in our field, while I’m …

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My boss told me to bring my sick four-year-old to work with me I want to start off by saying I am the absolute backbone of our store and everyone, including my boss, knows it. My boss has the flu right now and my four-year-old has been sick. She woke up crying, feverish, snotty, etc. I texted my boss at 4 am (I was scheduled to open at 10:30 am) explaining that my child’s sickness had taken a turn for the worse and asked if there was a possibility that anyone else could cover. She responded that there was no one besides me who could work and I would…

This post was written by Alison Green and published on Ask a Manager. Okay, federal workers and others affected by All This, you asked for an open thread to talk about what’s happening, and here it is. Have at it. View the full article

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. I can only rate one person on my team “exceptional” no matter how well they do My company uses a fairly robust framework for discussing performance. This is generally really helpful, as it provides me with clear feedback to share with my team. For example, I can say, “Good performance is handling your workload independently. Exceptional performance is also mentoring newer colleagues while you stay on top of your work.” The problem is that the framework was designed for companies with complex hierarchies with many positions to move through. My compan…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I started a new job about four months ago in a team of six people in a mid-sized company, and my five immediate coworkers have been nothing but nice and helpful. They answer all of my questions, take lots of time to explain stuff, include me in lunch plans, go out of their way to make sure I have the equipment I need, etc. We spend one week per month in the office and work from home the rest of the time. There is a group chat for just our team and our manager where we discuss work, but also post the occasional funny meme, talk about our weekends, just normal stuff. The thing is that …

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Three Days in June, by Anne Tyler. The night before a woman’s daughter is getting married, her ex shows up on her doorstep with no place to stay (and a cat). The story is the day before the wedding, the day of, and the day afterwards, and it’s charming and cozy and ended too soon. (Amazon, Bookshop) * I earn a commission if you use those links. View the full article

A reader recently sent me a cover letter that I want to share as a great example of explaining a maybe surprising job history: she had started in one field, then left it, then was trying to come back to it. First, though, the caveats I’ve learned to give when sharing these: The writer has allowed me to share this as a favor to me and to readers. Please remember she’s a real person when you’re commenting. This writer’s voice is her voice. It will not be your voice, and that’s part of the point. There is no single cover letter in the world that all hiring managers will love or that would be the right fit for every employer and every industry. But I receive letters all th…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m wondering whether a good boss should ever show impatience. One of my employees, Jane, does a good job. I’ve given her a lot of (well-deserved) praise in public and private, and she’s said she’s happy in her work. However, she made a serious error the other day and when I brought it up with her, she shrugged and said it couldn’t be helped. I confess that my tone got impatient and I said something like, “No, we need to fix this because otherwise X.” I wasn’t shouting or otherwise being a jerk, but I definitely sounded impatient. I could see she was surprised, probably because I am…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My boss is great in some ways but is he crossing lines? I’m trying to figure out if my manager is interested in me as more than a coworker, or if the lines he crosses are just a part of his personality. I’ve been with my company as a general manager for eight months, hired into a lower position and immediately promoted by this man. He is always kind and funny with me. He calls me awesome, amazing, sunshine, tells me how funny I am, tells me I’m tough, and that he wants to make my life easier. And these are just the things he regularly says. He is ne…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I want your help in understanding what, if anything, I can/should do about the way my boss talks about herself. I like my boss, but it’s exhausting! My organization recently went through huge layoffs, so everyone feels overworked and off-balance. As part of that I got a new boss. I get the feeling she’s nervous about doing a good job, and wants us all to like her. I do like her! But during 1-1s and team meetings, she tends to monologue — and it’s all overly personal, self-deprecating, or sad. Too-intimate details about her personal health, negative comments about her body, “funny” st…

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer wondering at what point they could report their inappropriate and inflammatory coworker? Here’s the update. I finally quit so now I can update. One of the details I was obfuscating before was that we’re both student workers in our 20s at a post-secondary institution. Unfortunately, I couldn’t apply too much of your advice because things got CRAZY basically immediately after, but I still greatly appreciated the advice and the sanity check from you and everyone who commented. My question got posted the week before U.S. election day. The first words Kevina said when she walked…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. My boss embarrassed me at a department meeting My company is being bought out for a larger organization. Our jobs will no longer exist in four months. We’ve been encouraged to review the job postings and apply to jobs for which we might qualify. I reviewed the postings and selected two to apply for — one that would be very easy for me to move to as it’s tasks I already complete daily. The other was a stretch position, something that I’ve done but haven’t dabbled much in while at my current organization. I got an interview for the stretch job and, wh…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m in a quandary and really second-guessing a decision I made regarding an offer that was made to me a couple of weeks ago. I work for a company that makes, let’s say, teapots. I recently found out that Cersei, the director of a different teapot-making company, wants to fire her entire design team and hire me to head a brand new one. I would not only be responsible for leading the new team, but for hiring everyone in it. The complication: the current head of the to-be-fired team is my mentor of 20 years, Jaime. I found out about this when Cersei invited me to lunch and told me she …

This post was written by Alison Green and published on Ask a Manager. Here’s a round-up of advice about how to deal with rude coworkers. how to deal with a coworker who’s rude to you dealing with a cranky, unpleasant coworker how to work with a jerk who raises his voice, when “that’s just how he is” new coworker is a rude know-it-all my coworker is rude and insubordinate my rude and intrusive coworker makes me feel horrible dealing with coworkers who are rude in meetings my intern is a rude jackass my coworker is a rude, inconsiderate bully — but am I being too sensitive? when a colleague is being rude to someone else what to say when your boss is rude to a co…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Last summer, an old mentor from my past company — who led a couple projects I was on but was not my direct manager — took a new VP role and sent for me. I had applied for a role on her team at our former org and didn’t get it, but was able to create a similar opportunity for me at her new org. I’m absolutely grateful. The tricky thing is I’m actually not happy here. This company is not my jam overall and I only somewhat give a shit because of my mentor and now boss. But as you’ve written about before, going from a friend (albeit a senior friend) to a manager had unexpected growing pa…