Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My employee isn’t clearing decisions with me and argued with me at a staff meeting I am the executive director of a nonprofit, without any formal management training. I raised $1.5 million last year and we now have some new staff people, including a male technical expert who makes more money than I do (but reports to me). Today he got excited about attending a trade expo that I had previously considered and didn’t assign anyone to go to, because the demographics are on the young side for our program, so it’s not a top priority. My employee got invit…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m a recently appointed executive director who is hiring a number of people for newly created roles. In the past, I’ve hired but never had the overwhelming response I’m getting now. Much of it is coming through my personal channels, such as LinkedIn, Facebook, Instagram, and even my personal email. Our organization uses an electronic applicant tracking system and we are vetting candidates that way. More and more, I’m receiving messages non-stop, to the point where my wife and some former colleagues have received requests for my contact details. A few candidates have sent surly follo…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’ve been applying to new jobs for about six months and finally got an offer for a job that I was genuinely excited about; it’s for a position that would be a step up in both title and responsibility, would let me work on interesting projects, and even would let me use a skill I went to school for but haven’t really been able to use professionally up until now. When they sent me the formal job offer, the salary was a bit more than I’m making now, but I’ve always heard that it’s smart to try to negotiate for more money because this is the easiest time to get it (versus after you’re al…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Lately I’ve been subject to a technique by coworkers that I call “death by a thousand questions.” It goes something like this: Q: Hey, are we getting in the combination llama/alpaca wool? A: I don’t have a date yet, I’m hoping for the 20th. Q: So the 20th. A: It’s not confirmed. I’ll let you know as soon as I know. Q: Who needs to confirm it? A: The freight forwarder. Q: Well, haven’t they confirmed it before? A: Yes, and when they confirm it they will let me know. Q: Why can’t they confirm it now? A: I’m not sure, but they are a reliable company. Q: Is it their provider? …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work for a small-ish (100 people) British nonprofit. The work we do is similar to helping disabled people find homes and jobs, coaching them in social and life skills. We have developed a network of connections with local businesses who help us make this all happen. All good so far. I love my job, my coworkers and my boss. The work we do is valuable and I’m proud of it. We have plans for growth in our city so we can help more people. Again all good. But … the CEO recently brought in a consultant to work on the growth project. Next thing we know, that network of local connections …

This post was written by Alison Green and published on Ask a Manager. A reader writes: This isn’t for my job, but it’s for a nonprofit organization related to my career that involves some level of professionalism. I’m afraid that I scared off a new member by coming on too strong to her. I volunteer at a STEM-related organization that mentors children. My position is at the state level, and a new person just joined at the group level. I met her for the first time at a regular group meeting. I’ll admit, I’m really attracted to her, but I still wanted to get to know her regardless of whether or not she’s interested. She’s the only other woman I know who’s in my field wit…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. My boss embarrassed me at a department meeting My company is being bought out for a larger organization. Our jobs will no longer exist in four months. We’ve been encouraged to review the job postings and apply to jobs for which we might qualify. I reviewed the postings and selected two to apply for — one that would be very easy for me to move to as it’s tasks I already complete daily. The other was a stretch position, something that I’ve done but haven’t dabbled much in while at my current organization. I got an interview for the stretch job and, wh…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. I can only rate one person on my team “exceptional” no matter how well they do My company uses a fairly robust framework for discussing performance. This is generally really helpful, as it provides me with clear feedback to share with my team. For example, I can say, “Good performance is handling your workload independently. Exceptional performance is also mentoring newer colleagues while you stay on top of your work.” The problem is that the framework was designed for companies with complex hierarchies with many positions to move through. My compan…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently started a new job where I manage two employees. One of them, “Carol,” is challenging to work with. I’ve learned that some candidates even withdrew from the role I now hold because they couldn’t see themselves working with her. While I generally get along with Carol, managing her is difficult. She can be loud, boastful (sometimes claiming credit for others’ work), and occasionally rude, making snarky comments to colleagues. She admits she’s not a morning person, but on some mornings, her mood is so sour I feel I need to walk on eggshells. She doesn’t hesitate to interrupt o…

This post was written by Alison Green and published on Ask a Manager. It’s the Friday open thread! The comment section on this post is open for discussion with other readers on any work-related questions that you want to talk about (that includes school). If you want an answer from me, emailing me is still your best bet*, but this is a chance to take your questions to other readers. * If you submitted a question to me recently, please do not repost it here, as it may be in my queue to answer. View the full article

This post was written by Alison Green and published on Ask a Manager. A reader writes: I was working on writing up a job ad today for temporary research assistants for a field biology project, and noticed trends in my ads and in others’. It’s common for early career employees applying to assistant or technician jobs to think that they want to do fieldwork and then quit in the middle of the season because it wasn’t what they expected. There are really fun parts like getting to travel to cool places, camp or backpack, work directly with plants and animals, and meet new people. However, employees are often underpaid (especially at the technician level), work long hours, an…

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer whose anti-vax employee was pressuring a coworker not to vaccinate her baby? Here’s the update. I really appreciated your advice and several of the thoughts from the commenters as well. I have weekly one-on-ones with each member of my team, so after reading your response, I used that next meeting with Cordelia as an opportunity to step in, after taking care of our usual business. I used the framing about how if the roles were reversed, if Dawn didn’t want to vaccinate and someone was pressuring her to, I would need to shut that conversation down, because Dawn deserves to b…

This post was written by Alison Green and published on Ask a Manager. Remember the letter-writer whose boss never praised their work? Here’s the update. My undying thanks to you and all the commentariat for your compassionate take and excellent advice: I needed to get out of that job. It was advice that didn’t land well at the time, because my morale was so shot that I didn’t even see the point in job-hunting. How could I hope to get a better job when I’d clearly never gotten good at this one, which was for an organization I adored, using the skill set I was educated in? Still, where self-esteem fails, spite finds a way. Every time my boss did something that made me w…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I have many questions about applying to internal jobs, something I have never done. At my current company, a new role came up that is a dream job for me. But it is also a reach, as it would be a bit of a career change. Knowing this job might open up, I’ve been making efforts to get to know the hiring manager, and I think we have a good relationship. But how do I actually navigate applying? I know it’s best practice not to tell your manager when you are job hunting, but what about when the job you’re applying for is an internal one? My manager is fair and a nice person, but I still do…

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Three Days in June, by Anne Tyler. The night before a woman’s daughter is getting married, her ex shows up on her doorstep with no place to stay (and a cat). The story is the day before the wedding, the day of, and the day afterwards, and it’s charming and cozy and ended too soon. (Amazon, Bookshop) * I earn a commission if you use those links. View the full article

In addition to the new “sagas” tag (for letters with multiple updates, twists, and turns), we now have the following tags as well: AAM classics – a tag for posts that are still frequently discussed years later. It includes the new hire who built a blanket fort in her office, the new boss who was a ghosted ex from years before, the coworker who wanted everyone to call her boyfriend her “master,” the spicy food thief, and many more. Favorites – some of my favorite posts over the years. Worst Boss of the Year Nominee – now every finalist for Worst Boss of the Year has been tagged and you can read about these degenerates all in one place. These are tags, not categories, …

This post was written by Alison Green and published on Ask a Manager. Last week, we talked about carpooling for work, and here are eight of my favorite stories you shared — some heartwarming, some not. 1. The kazoo music I fondly think of the coworker who, when I offered her the aux cable to play music off her device, looked hesitant and then said, “Look, I need to warn you, there’s going to be a lot more kazoo music then you’d expect.” 2. The trick I carpooled once with a coworker who lived in my neighborhood. I didn’t even realize he lived near me until he approached me one day and asked if I would like to carpool. Gas was hideously expensive, so I thought why not.…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m in a quandary and really second-guessing a decision I made regarding an offer that was made to me a couple of weeks ago. I work for a company that makes, let’s say, teapots. I recently found out that Cersei, the director of a different teapot-making company, wants to fire her entire design team and hire me to head a brand new one. I would not only be responsible for leading the new team, but for hiring everyone in it. The complication: the current head of the to-be-fired team is my mentor of 20 years, Jaime. I found out about this when Cersei invited me to lunch and told me she …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I went on a work trip and thought it went well. On the last day, I woke up to hear my senior teammate bashing me. We shared a wall, and it was paper-thin. I snore, and it’s something I’m embarrassed by, but there’s nothing I can do to control it. My teammate said he hadn’t gotten a good night’s sleep for the whole trip and accused me of doing it on purpose so I could transfer off the team. I don’t know where that came from — I’ve never indicated I wanted to leave. He also called me weird and nasty. I was shocked. Up until that point, he had been pleasant, engaging, and polite. My co…

This post was written by Alison Green and published on Ask a Manager. Last week we talked about jerks getting their comeuppance, and here are eight of the most satisfying stories you shared. 1. The thief At an old job, I was continually denied raises by the bully finance director (who somehow was always able to find money for his own raises.) He oversaw all purchases for the business’s renovation, which included lots of furniture, TVs, tech stuff, etc. All expensive stuff. He was one of many jerks and I eventually moved on, but I heard from a coworker a couple years later that he was fired one day when an expensive TV that went missing from storage was suddenly discove…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My boss told me to bring my sick four-year-old to work with me I want to start off by saying I am the absolute backbone of our store and everyone, including my boss, knows it. My boss has the flu right now and my four-year-old has been sick. She woke up crying, feverish, snotty, etc. I texted my boss at 4 am (I was scheduled to open at 10:30 am) explaining that my child’s sickness had taken a turn for the worse and asked if there was a possibility that anyone else could cover. She responded that there was no one besides me who could work and I would…

This post was written by Alison Green and published on Ask a Manager. For the Thursday “ask the readers,” what’s a secret about your field that would surprise outsiders to hear? Spill the beans in the comment section. (Make sure to specify your industry!) View the full article

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Every Tom, Dick & Harry, by Elinor Lipman. Yay for a new Elinor Lipman, who I believe is the Jane Austen of our time. A woman is hired to handle the estate sale of her small town’s brothel/B&B. There’s intergenerational friendship, a romance with the chief of police, family drama, a high school reunion, and much more. (Amazon, Bookshop) * I earn a commission if you use those links. View the full …

This post was written by Alison Green and published on Ask a Manager. Here’s a round-up of advice about how to deal with rude coworkers. how to deal with a coworker who’s rude to you dealing with a cranky, unpleasant coworker how to work with a jerk who raises his voice, when “that’s just how he is” new coworker is a rude know-it-all my coworker is rude and insubordinate my rude and intrusive coworker makes me feel horrible dealing with coworkers who are rude in meetings my intern is a rude jackass my coworker is a rude, inconsiderate bully — but am I being too sensitive? when a colleague is being rude to someone else what to say when your boss is rude to a co…