Performance Tracking and Feedback

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. Can I use a wedding photo — with a veil — as my work avatar? My company is fully remote, so they really encourage us to upload a headshot to our company chat service so people can put a face to the name. Would it look out of touch or immature to use a photo from my wedding? It’s probably the best I’ll ever look in any photo because of the professional hair and makeup and because it was taken by a professional photographer. But because of the veil, it’s very obviously a wedding photo. (I’d choose a shot without my husband in it.) I think some of my…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I have a senior role in a large architecture and engineering company, and my partner is an academic. I sometimes ask him for advice on how to handle a thorny problem at work and occasionally ask him to read something I’ve written. My partner, on the other hand, regularly asks for my help in core aspects of his job — putting together a spreadsheet to organize marking for courses, fixing up formatting on PowerPoint slides, shortening grant applications to meet word-count requirements, drafting sensitive emails, etc. My partner also often talks through ideas for papers, which I really li…

This post was written by Alison Green and published on Ask a Manager. Here are four updates from past letter-writers. 1. An employee is out to get my star performer, and no one else cares (first update) I thought it could be good for the folks who were predicting catastrophe with Dave to hear what actually happened. Sometimes situations aren’t ideal but that doesn’t mean doom either. I respected Tina’s wishes and did not go to HR. Given some of the vehement responses, I did extra legwork with Maria and HR contacts at previous companies in the same industry before making my final decision. Quoting one HR professional when I asked about noting it in Dave’s record in cas…

This post was written by Alison Green and published on Ask a Manager. Here are three updates from past letter-writers. 1. How do I manage a “regular” job with a parallel career as a musician? I asked about career advice for musicians a long time ago, and I’ve waited a long time to have an update I felt like sending. Unfortunately, the last few years have just been really, really bad. Things started to go sideways not long after I wrote to you. The program I was in was a really bad fit for me, and I ended up dropping out long before the end of it. There were other bad things too – I won’t go into it all because it would be pretty identifiable. One major theme of the pa…

This post was written by Alison Green and published on Ask a Manager. At a time when many Americans are struggling with rising costs of living, too many corporate executives are making it clear that they have no idea what life is like for their employees. We regularly hear accounts at AAM of out-of-touch executives who have alienated large portions of their workforce – often via clueless displays of wealth at the exact same time that they’re laying off employees, increasing health insurance costs, or otherwise squeezing their workers. At Slate today, I share some shocking examples of this, and talk about how it hurts both employers and employees. You can read it here. …

This post was written by Alison Green and published on Ask a Manager. A reader writes: I work for a small-ish (100 people) British nonprofit. The work we do is similar to helping disabled people find homes and jobs, coaching them in social and life skills. We have developed a network of connections with local businesses who help us make this all happen. All good so far. I love my job, my coworkers and my boss. The work we do is valuable and I’m proud of it. We have plans for growth in our city so we can help more people. Again all good. But … the CEO recently brought in a consultant to work on the growth project. Next thing we know, that network of local connections …

A reader recently sent me a cover letter that I want to share as a great example of explaining a maybe surprising job history: she had started in one field, then left it, then was trying to come back to it. First, though, the caveats I’ve learned to give when sharing these: The writer has allowed me to share this as a favor to me and to readers. Please remember she’s a real person when you’re commenting. This writer’s voice is her voice. It will not be your voice, and that’s part of the point. There is no single cover letter in the world that all hiring managers will love or that would be the right fit for every employer and every industry. But I receive letters all th…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. I can only rate one person on my team “exceptional” no matter how well they do My company uses a fairly robust framework for discussing performance. This is generally really helpful, as it provides me with clear feedback to share with my team. For example, I can say, “Good performance is handling your workload independently. Exceptional performance is also mentoring newer colleagues while you stay on top of your work.” The problem is that the framework was designed for companies with complex hierarchies with many positions to move through. My compan…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I have worked in nonprofits for the entirety of my career (~15 years). I’m a highly mission-driven person, so I am generally a lot happier in my work when I feel strongly connected to the nonprofit’s aims. As an example, I’ve worked at both a public library and a private college, and I was much happier at the library even though the hours were longer, the pay less, and the work more menial — just because I felt like my work was contributing to a better cause. I was recently hired at a very small nonprofit that, on paper, seemed to tick all the boxes for me. However, having been there…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’ve been applying to new jobs for about six months and finally got an offer for a job that I was genuinely excited about; it’s for a position that would be a step up in both title and responsibility, would let me work on interesting projects, and even would let me use a skill I went to school for but haven’t really been able to use professionally up until now. When they sent me the formal job offer, the salary was a bit more than I’m making now, but I’ve always heard that it’s smart to try to negotiate for more money because this is the easiest time to get it (versus after you’re al…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. How do I balance work and socializing at hybrid team meetings? I (a young-looking woman) lead a team of about 15, composed of 3-4 smaller sub-teams that collaborate on various parts of the project. About half the team work remotely; a quarter at Site A, including my deputy and me; and a quarter at Site B. Team members range from junior to mid-career, heavy on junior. We have at least one meeting per project topic area per week for tracking progress and working through more complex issues together. I have a hard time closing down the first “social” …

This post was written by Alison Green and published on Ask a Manager. A reader writes: About four months ago I hired a new employee, Arnold. He interviewed very well, and the other interviewers on the panel agreed he was the best candidate. However now I am starting to see some serious gaps in ability. The biggest issue is that Arnold totally forgets entire conversations we’ve had. Some examples: • I told him in June that he needed to plan the agenda for the team meeting in late July. A few weeks into July, I asked how the agenda was coming, and he said that was the first time he heard about it. I pointed him to our shared notes document from our 1:1 conversation in Ju…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I went on a work trip and thought it went well. On the last day, I woke up to hear my senior teammate bashing me. We shared a wall, and it was paper-thin. I snore, and it’s something I’m embarrassed by, but there’s nothing I can do to control it. My teammate said he hadn’t gotten a good night’s sleep for the whole trip and accused me of doing it on purpose so I could transfer off the team. I don’t know where that came from — I’ve never indicated I wanted to leave. He also called me weird and nasty. I was shocked. Up until that point, he had been pleasant, engaging, and polite. My co…

This post was written by Alison Green and published on Ask a Manager. A reader writes: Last summer, an old mentor from my past company — who led a couple projects I was on but was not my direct manager — took a new VP role and sent for me. I had applied for a role on her team at our former org and didn’t get it, but was able to create a similar opportunity for me at her new org. I’m absolutely grateful. The tricky thing is I’m actually not happy here. This company is not my jam overall and I only somewhat give a shit because of my mentor and now boss. But as you’ve written about before, going from a friend (albeit a senior friend) to a manager had unexpected growing pa…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m writing to you because I believe what happened to me today (literally 30 minutes ago) is a lesson to be learned — though I’m struggling to identify exactly what that lesson is. For the past eight months, I’ve been working for a small company, and I absolutely love my job. In fact, since starting here, I’ve grown to love it even more. My manager (the CEO) told me that I would be receiving a promotion, but I decided to wait until everything was officially confirmed in writing before getting too excited. That day finally arrived, and I received an email with my promotion letter. Ho…

This post was written by Alison Green and published on Ask a Manager. A reader writes: At my small company, employees have a small number of set hours each week but can set their own schedule to be as full or as empty as they’d like by scheduling sessions directly with the clients they are connected with. We give them a calendar where they input their hours worked, and then we process payroll based on those calendars twice a month. The calendars are the only way we know anything about people’s work schedules, as they can change drastically from week to week. A new employee for some reason just will not fill out his calendar in anything approaching a timely manner. He h…

This post was written by Alison Green and published on Ask a Manager. It’s five answers to five questions. Here we go… 1. My boss told me to bring my sick four-year-old to work with me I want to start off by saying I am the absolute backbone of our store and everyone, including my boss, knows it. My boss has the flu right now and my four-year-old has been sick. She woke up crying, feverish, snotty, etc. I texted my boss at 4 am (I was scheduled to open at 10:30 am) explaining that my child’s sickness had taken a turn for the worse and asked if there was a possibility that anyone else could cover. She responded that there was no one besides me who could work and I would…

This post was written by Alison Green and published on Ask a Manager. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: Three Days in June, by Anne Tyler. The night before a woman’s daughter is getting married, her ex shows up on her doorstep with no place to stay (and a cat). The story is the day before the wedding, the day of, and the day afterwards, and it’s charming and cozy and ended too soon. (Amazon, Bookshop) * I earn a commission if you use those links. View the full article

This post was written by Alison Green and published on Ask a Manager. A reader writes: I have many questions about applying to internal jobs, something I have never done. At my current company, a new role came up that is a dream job for me. But it is also a reach, as it would be a bit of a career change. Knowing this job might open up, I’ve been making efforts to get to know the hiring manager, and I think we have a good relationship. But how do I actually navigate applying? I know it’s best practice not to tell your manager when you are job hunting, but what about when the job you’re applying for is an internal one? My manager is fair and a nice person, but I still do…

This post was written by Alison Green and published on Ask a Manager. It’s four answers to four questions. Here we go… 1. My boss embarrassed me at a department meeting My company is being bought out for a larger organization. Our jobs will no longer exist in four months. We’ve been encouraged to review the job postings and apply to jobs for which we might qualify. I reviewed the postings and selected two to apply for — one that would be very easy for me to move to as it’s tasks I already complete daily. The other was a stretch position, something that I’ve done but haven’t dabbled much in while at my current organization. I got an interview for the stretch job and, wh…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I recently started a new job where I manage two employees. One of them, “Carol,” is challenging to work with. I’ve learned that some candidates even withdrew from the role I now hold because they couldn’t see themselves working with her. While I generally get along with Carol, managing her is difficult. She can be loud, boastful (sometimes claiming credit for others’ work), and occasionally rude, making snarky comments to colleagues. She admits she’s not a morning person, but on some mornings, her mood is so sour I feel I need to walk on eggshells. She doesn’t hesitate to interrupt o…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I’m wondering whether a good boss should ever show impatience. One of my employees, Jane, does a good job. I’ve given her a lot of (well-deserved) praise in public and private, and she’s said she’s happy in her work. However, she made a serious error the other day and when I brought it up with her, she shrugged and said it couldn’t be helped. I confess that my tone got impatient and I said something like, “No, we need to fix this because otherwise X.” I wasn’t shouting or otherwise being a jerk, but I definitely sounded impatient. I could see she was surprised, probably because I am…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I was working on writing up a job ad today for temporary research assistants for a field biology project, and noticed trends in my ads and in others’. It’s common for early career employees applying to assistant or technician jobs to think that they want to do fieldwork and then quit in the middle of the season because it wasn’t what they expected. There are really fun parts like getting to travel to cool places, camp or backpack, work directly with plants and animals, and meet new people. However, employees are often underpaid (especially at the technician level), work long hours, an…

This post was written by Alison Green and published on Ask a Manager. Here are four updates from past letter-writers. 1. My friend accused me of getting him fired, but I didn’t (#3 at the link) Thanks again for publishing my question. I was nervous about submitting it but your advice helped me realize that my fellow writer and friend knew the risks of what he was doing by going against our employer’s company policy. I also realized through the comments section that I didn’t fully explain what this policy meant! As with other media outlets, our employer publication strictly forbids us from accepting trips, dinners, or expensive gifts from businesses or individuals in e…

This post was written by Alison Green and published on Ask a Manager. A reader writes: I want your help in understanding what, if anything, I can/should do about the way my boss talks about herself. I like my boss, but it’s exhausting! My organization recently went through huge layoffs, so everyone feels overworked and off-balance. As part of that I got a new boss. I get the feeling she’s nervous about doing a good job, and wants us all to like her. I do like her! But during 1-1s and team meetings, she tends to monologue — and it’s all overly personal, self-deprecating, or sad. Too-intimate details about her personal health, negative comments about her body, “funny” st…