What's on Your Mind?

A major Amazon Web Services outage disrupted scores of online platforms on Monday — leaving people around the world unable to access some banks, chatting apps, online food ordering and more. History shows these kinds of system outages can be short-lived, and are often minor inconveniences — such as placing a lunch order in person or waiting a few hours for a gaming platform to come back online — than long-term problems, but recovery can be a bumpy road. And for people trying to move money, communicate with loved ones or work using impacted services, disruptions are especially stressful. Consumers may not realize how many platforms they use rely on the same back-end tech…

Enthusiasm peaks in the early days of a new job. New hires are creative, motivated, and often, a fresh dose of optimism compared to their more tenured teammates. Yet, in a matter of weeks, that initial enthusiasm plunges by an average of 22%. The innovation and discretionary effort that comes with new-hire enthusiasm are a strategic advantage for any organization. But to be impactful, new-hire energy must last beyond the first few weeks. Here are four tips to preserve that early days’ enthusiasm: 1. Give Context, Not Just Content Too often, new teammates find out “how it works here” through pushback, sideways glances, and a slap on the wrist over …

The biggest concern for most people when it comes to AI and work is: Are robots going to take our jobs? Honestly, we’re right to be concerned. According to McKinsey & Company, 45 million jobs, or a quarter of the workforce, could be lost to automation by 2030. Of course, the promise is that AI will create jobs, too, and we’ve already started to see emerging roles like prompt engineers and AI ethicists crop up. But many of us also have concerns about how AI is being incorporated into our fields. Should a bot host a podcast, write an article, or replace an actor? Can AI be a therapist, a tutor, or build a car? According to a Workday global survey, three out of…

If the tariff-triggered drop in your 401(k) balance has got you sobbing into a pint of Ben & Jerry’s, you’re not alone. U.S. and global markets have yo-yoed in reaction to the current administration’s inexplicable tariff wars. And since this market downturn is a direct result of American foreign economic policy, we may not be able to just wait for a recovery in the next few months (or years). While there’s no promise of fiscal unicorns and rainbows at the other end of this, economic history may offer some guidance. The Smoot-Hawley Tariffs None of us has ever lived through a tariff-triggered market crash, which is part of the reason why we’re all chewing ou…

Layoffs. Corporate restructuring. Leadership changes. New market strategy. Chances are that you’ll go through at least one significant company upheaval in your career (if not more than one). Employees are expected to adapt quickly, often with little support. While you may not be able to prevent internal changes, you can be prepared—and protect yourself. Get clarification on your job responsibilities One of the biggest impacts on your day-to-day might be changes in your job responsibilities. As soon as possible, you’ll want to discuss any changes with your boss. Ask directly, “Do I have any new responsibilities?” and “How will my performance be evaluated no…

A few years ago, a sales executive I worked with found himself in a difficult position. His company was under review for a potential buyout, and his director asked him to present a version of the company’s story that, while technically true, left out critical details. The omission would make the company look healthier than it was, protecting its valuation and the leadership team’s positions post-acquisition. He knew this wasn’t an outright lie, but it didn’t feel honest either. Was this just strategic messaging or something more ethically concerning? And how could he navigate this without jeopardizing his reputation or future at the company? A third path He cho…

If you’ve chosen a target asset allocation—the mix of stocks, bonds, and cash in your portfolio— you’re probably ahead of many investors. But unless you’re investing in a set-and-forget investment option like a target-date fund, your portfolio’s asset mix will shift as the market fluctuates. In a bull market you might get more equity exposure than you planned, or the reverse if the market declines. Rebalancing involves selling assets that have appreciated the most and using the proceeds to shore up assets that have lagged. This brings your portfolio’s asset mix back into balance and enforces the discipline of selling high/buying low. Rebalancing doesn’t necessarily im…

There’s one scarce resource that nearly everyone wishes they had more of: time. It always seems like there are more things to do than hours in the day. Many ways to squeeze more productivity out of your workday may leave you feeling burned out. But there are ways to trim the time spent on many aspects of life that will leave you with at least a little more wiggle room. Here are a few strategies: Create a guide to reduce interruptions If you often lose hours responding to emails and Slack messages asking different versions of the same questions, create an FAQ document with the answers all in one place. If you want to take it one step further, you can follow the …

My mother was always the last parent to pick me up from gymnastics practice. While other moms arrived in jeans, she’d sweep in wearing a power suit, fresh from her role as a senior marketing executive at a major software company. At the time, it was a bit embarrassing. Looking back, I realize I was witnessing someone who refused to accept artificial limitations on what she could achieve. Years later, as a CMO, I’ve come to appreciate how those early lessons shaped my understanding of professional possibilities. As a CMO in the ‘80s, my mother was a trailblazer—it was not typical for a woman to have a seat at the board table. But I’ve also learned that even with strong…

Designer and educator Omari Souza conceived of his new book Design Against Racism: Creating Work That Transforms Communities, well before the The President administration began its campaign to demonize diversity, equity, and inclusion. But the ideas the book wrestles with aren’t a reaction to a single moment in time; they’re deeper, and go to the heart of design’s pitfalls—and potential. Souza, a first-generation American of Jamaican heritage, born and raised in the Bronx, now teaches at the University of North Texas in Denton. In September 2020, his online event “The State of Black Design” drew more than 2,000 live viewers. Souza’s book challenges design students an…

I don’t know about you, but I usually cringe when I get my weekly Screen Time Report. Did I really spend that much time online? Turns out, I’m pretty average. According to DataReportal’s 2025 Global Overview Report, adults worldwide clock in about six hours and 38 minutes on digital devices each day. While being average is comforting, I know I could benefit from more time unplugged. Yet, the thought of a full digital detox feels scary. “It’s very hard to completely disconnect yourself,” says Cristiano Winckler, director of digital marketing for Somebody Digital, a digital marketing agency. “But anything in excess is going to have negative consequences. The quest…

Pretty much everyone will sometimes struggle with anger at work. People fear the wrath of abusive supervisors, suppress anger to maintain a facade of professionalism, or vent anger toward coworkers who are, fairly or not, targets. Reactions to anger in the workplace can be strong, but they’re not always effective. As scholars who also fall prey to the pitfalls of anger ourselves, we are fascinated by anger. We have studied the causes, underlying processes, and consequences of anger from the perspectives of management, psychology, marketing, and negotiations. We recently reviewed more than 400 research articles across psychology, business, and related fields on top…

In Beyond Anxiety: Curiosity, Creativity, and Finding Your Life’s Purpose, Martha Beck, PhD, writes that “anxiety always lies.” When I asked her why, she highlighted one of the book’s central teachings: When you seek the truth beneath your anxious thoughts, you discover that many of them aren’t real. This newfound awareness is transformative. It dismantles anxiety’s prevailing narrative that in order to be safe, you must live in fear. “So many people tell me: But, the world is in bad shape right now,” Beck shares. “I say: Yes, and doesn’t that require us to show up as our calmest, most committed, and competent selves?” “Anxiety does not do that, it just tells li…

David Droga was the face of Accenture Song even before it was called Accenture Song. The ad legend sold his agency Droga5 to Accenture’s creative advertising and marketing division then-called Accenture Interactive in 2019. He became CEO of that division in 2021, and rebranded Interactive as Accenture Song in 2022. So when he stepped down in May, the $20 billion company was not only losing its CEO, it was also losing the voice of the agency. Named to lead the new era was Ndidi Oteh, who comes from leading Song’s operations in the Americas, and has been at Accenture for about 14 years, where in her previous role she was the global account lead for Nike, and retail in…

When crypto first gained prominence more than 15 years ago, one of the big selling points of the currency was its lack of ties to any specific government. Unlike fiat currency, cryptocurrency offered the possibility of a purely mathematical currency that was unrelated to politics, governance, or taxes. While crypto is still touted as an alternative to fiat currency, such as the U.S. dollar, the real world of politics, governance, and taxes has found a way to intrude on the use of this alternative currency in America. Specifically, the IRS requires U.S. taxpayers to report crypto earnings on their taxes. Because in this world nothing can be said to be certain, except t…

Want more housing market stories from Lance Lambert’s ResiClub in your inbox? Subscribe to the ResiClub newsletter. Today, institutional landlords—those owning more than 1,000 homes—remain a relatively small part of the national single-family housing market. They own less than 1.0% of the total U.S. single-family housing stock and have accounted for only about 0.3% of transactions over the past three years. Yet, two decades ago, they didn’t even really exist. When Blackstone began buying single-family rentals in 2011, there wasn’t a single firm that owned at least 1,000 U.S. single-family homes. By late 2016, Blackstone’s fund, Invitation Homes—which the firm late…

Retirement should feel liberating rather than terrifying. But when an egg-salad sandwich costs more than your first bicycle, the stock market is making like Tom Petty, and economists are bending themselves into pretzels to avoid saying the word “recession,” retirement can feel hazardous to your financial health. In a perfect world, everyone would retire into a robust economy. But since we live in this world, there’s no way of knowing in advance if your timing is right. Retiring during a downturn may not be ideal, but there are several ways to manage it. Here’s how you can survive and thrive if you retire when the market is tanking. Know your retirement risks …

On the morning of January 14, 2025, just hours before my stress test during an annual physical, I received devastating news from a colleague at a global financial institution. A 45-year-old Black man, a highly respected managing director at our firm, had unexpectedly died from a heart ailment. While texts of grief poured in from mourning colleagues throughout the day, I was struck by a sobering realization. I had become disturbingly accustomed to hearing such tragic news about successful Black men in professional circles. Just a few months earlier, another industry peer—the first Black chief information officer of a major U.S. bank—suffered a debilitating stroke that …

When I first entered the workforce, my mantra was simple: Do whatever it takes. So when I was organizing and running programming for an event early in my career and the need for visitor transportation came up, I didn’t hesitate. That’s how I ended up behind the wheel of a 12-person Sprinter van—doing pickups, drop-offs, and general schlepping in between running the actual event. Saying yes to every extra task doesn’t make you indispensable. It makes you exhausted. And worse, it raises the question of your value as an employee. Are you just duct tape slapped over a leak when needed, or is there real substance and strategy to your role in the organization? A str…

Unlocking the power of genetics to provide meaningful answers to patients when they matter most is at the crux of precision diagnostics. As technologies advance, costs fall, and evidence builds, genomic sequencing has great potential to transform the trajectory of patient care. It will do so by shortening the diagnostic odyssey. It will guide and speed up more personalized and effective treatment decisions. And it will improve patient outcomes more than ever before. For innovation to truly scale, it will require deep collaboration and seamless integration across the healthcare ecosystem. BUILD A STRONGER PARTNERSHIP ECOSYSTEM Making genomic sequencing a standard pr…

Today’s B2B CEOs are tasked with a delicate balancing act: driving growth, improving efficiency, and creating seamless customer experiences, all while navigating unprecedented market complexity. Meanwhile, the revenue professionals responsible for executing these goals face their own challenges. Buying journeys have become increasingly labyrinthine, with big buying teams and long sales cycles. Seventy-seven percent of B2B buyers say their last purchasing decision was very complex or difficult, with more than 800 interactions on average with potential vendors. Misalignment across revenue teams compounds the issue, making it nearly impossible to deliver efficient, r…

Kroger is celebrating National Chocolate Milk Day—which, by the way, is a real holiday that falls on September 27—in the best way. The supermarket chain is giving away free chocolate milk to loyal customers—or, at least, to customers who log on and grab the coupon in time. The Kroger Co., which serves more than 11 million customers daily through its e-commerce and retail food stores, is offering free half-gallons of Kroger’s chocolate milk over two days this month. “Chocolate milk may be the original after-school treat, but Kroger-brand chocolate milk has grown into so much more—it’s a top-rated favorite among customers of all ages,” said Ann Reed, group vice presiden…

When people talk about work-life balance, they often mean that they have some engagement with activities outside of work—not just filling the hours of the day when they’re not working. That engagement might involve taking care of family members, engaging as a volunteer, or participating in a hobby. If you’re fortunate enough to have the time to spend on a hobby, does it matter what you do? Perhaps any activity you engage in outside of work is likely to lift your spirits. But research suggests that different activities affect your overall happiness in different ways. The power of movement In particular, hobbies that enable you to be active make you happier than …

Sharing personal hardships like divorce, health issues, and family emergencies can make workplace conversations emotionally difficult and professionally complex. But given that our working lives are not getting shorter anytime soon, it’s not a question of if individuals will need to have these conversations, but when. And navigating these conversations professionally while managing emotions and privacy requires careful thought and preparation. Here are some strategies to help you handle sensitive discussions with confidence while maintaining personal boundaries. 1. Determine the purpose of sharing your news Getting clear on your reasons for sharing will help yo…