What's on Your Mind?

We’re witnessing an unprecedented explosion in creative capability. Voice interfaces are removing barriers for billions who found keyboards cumbersome. AI image generators can mock up virtually any creative direction instantly. The technical constraints that once defined creative work are dissolving. Yet this abundance creates a new challenge: when everything becomes possible, the possibilities overwhelm us. What then becomes most valuable is knowing what’s worth making. I predict that in 2026, the question “should we build this?” will matter more than “can we build this?” The capability surplus The AI conversation is all about capabilities. What you can ma…

Businesses are acting fast to adopt agentic AI—artificial intelligence systems that work without human guidance—but have been much slower to put governance in place to oversee them, a new survey shows. That mismatch is a major source of risk in AI adoption. In my view, it’s also a business opportunity. I’m a professor of management information systems at Drexel University’s LeBow College of Business, which recently surveyed more than 500 data professionals through its Center for Applied AI and Business Analytics. We found that 41% of organizations are using agentic AI in their daily operations. These aren’t just pilot projects or one-off tests. They’re part of regular…

Let me set a scene for you: A manager at a tech company pings his team at 6:01 p.m., asking for a “quick favor before morning?” The millennial responds instantly with “Sure, give me a sec” while texting their partner to warn they will be late for their kids’ game. The Gen X employee gives a thumbs-up emoji and plans to do the work after the kids are asleep. The Gen Z parent has a different vibe altogether, responding, “I’m offline for day care pickup and will handle in the morning,” then logging off. It’s a move that likely stuns most millennial and Gen X colleagues, but this is what happens when boundary-setting appears in a workplace built around p…

It was mid-morning when Nadine Jones got the daycare call every working mother dreads—her son spiked a fever and needed to be picked up. Jones, a senior associate at a big D.C. law firm, newly divorced with full custody of her 14-month-old son, knew what that call meant: her day was about to unravel. At the daycare, another single mother pulled Jones aside. “Don’t you have to work?” she asked. Yes, Jones replied. “Okay, this is what you do,” the woman said, “Tomorrow, just before you drop him off, you’re gonna give him children’s Tylenol. That’s gonna bring his fever down and give you two or three hours at work. Then you’ll have another hour or two …

An inclusive economy is no longer a moral aspiration or a side project. Business leaders must understand that without inclusion, we cannot create a resilient, growing economy that delivers sustainable returns for all. In places where inclusion is part of the infrastructure of their economy—supply chains, procurement processes, capital access, or business ownership—people thrive. Inclusive economies create more resilience by expanding the base of potential business owners who can build, own, innovate, and hire. They allow more opportunities for homeownership and investing in the longevity of communities. As our economy becomes increasingly stratified and volatile, we n…

Meta’s fourth-quarter results jumped past Wall Street’s expectations thanks to solid advertising revenue, sending shares sharply higher in after-hours trading Wednesday. The company earned $22.77 billion, or $8.88 per share, in the October-December quarter. That’s up 9% from $20.84 billion, or $8.02 per share, in the same period a year earlier. Revenue grew 24% to $59.89 billion from $48.39 billion. Analysts, on average, were expecting earnings of $8.21 per share on revenue of $58.5 billion, according to a poll by FactSet. “Once again, Meta surpassed analysts’ earnings expectations for the quarter, cementing its position as one of the world’s most dominant…

For years, the customer experience playbook has been treated like a technology problem. Add another tool. Deploy another bot. Automate another workflow. And yet here we are, heading into 2026 with customer satisfaction in freefall. Forrester’s 2025 CX Index shows scores hitting a new low for the fourth consecutive year. This isn’t a failure of ambition or innovation. It’s a failure of how we define success. Leaders have been optimizing for activity instead of outcomes. In the rush to scale digital engagement, many organizations fell into a bit of a containment trap, measuring success by how many customer interactions never reach a human. On paper, it looks efficie…

Allbirds shoe brand announced on Wednesday that it will close almost all of its U.S. stores by the end of February (except for two outlets) and go online, turning to e-commerce instead. It will continue to operate two London-based brick-and-mortar locations as well. Fast Company has reached out to Allbirds for more details about the locations that will be closing. “This is an important step for Allbirds, as we drive toward profitable growth under our turnaround strategy,” Allbirds CEO Joe Vernachio said in a statement. “We have been opportunistically reducing our brick-and-mortar portfolio over the past two years. By exiting these remaining unprofitable doors, we …

Virtues such as compassion, patience, and self-control may be beneficial not only for others but also for oneself, according to new research my team and I published in the Journal of Personality in December 2025. Philosophers from Aristotle to al-Fārābī, a 10th-century scholar in what is now Iraq, have argued that virtue is vital for well-being. Yet others, such as Thomas Hobbes and Friedrich Nietzsche, have argued the opposite: Virtue offers no benefit to oneself and is good only for others. This second theory has inspired a lot of research in contemporary psychology, which often sees morality and self-interest as fundamentally opposed. Many studies have found th…

Remember the Flip video recorder? In 2009, it was a sensation—a dead-simple, pocket-size recorder that let ordinary people capture and share moments without lugging around a camcorder or figuring out complicated settings. Cisco acquired Flip’s maker, Pure Digital Technologies, for $590 million in stock. Two years later, Cisco shut Flip down entirely. The Flip wasn’t a failure. It solved a real problem elegantly. But it was what I call a “gateway product”—an innovation that reveals what customers want but that gets supplanted by something that delivers the same outcome more simply, cheaply, or conveniently. In this case, the rise of smartphones made a dedicated device …

Being a night owl can be bad for your heart. That may sound surprising but a large study found people who are more active late at night — when most of the population is winding down or already asleep — have poorer overall heart health than the average person. “It is not like, that, night owls are doomed,” said research fellow Sina Kianersi of Brigham and Women’s Hospital and Harvard Medical School, who led the study. “The challenge is the mismatch between your internal clock and typical daily schedules” that makes it harder to follow heart-healthy behaviors. And that’s fixable, added Kianersi, who describes himself as “sort of a night owl” who feels a boost in “my anal…

When Mikala Mahoney was laid off from her marketing job last summer, first she was shocked. Then the anxiety flooded in. “I realized that over the past few years in my career I had created a false sense of steadiness,” she tells Fast Company. Friends had regularly told Mahoney she was fortunate to have landed a good, stable job as a marketing coordinator at Paramount+. In a moment, that illusion was in pieces. Mahoney threw herself into the job hunt, quickly landing her next role. A few months later, she was laid off again. After losing her job twice in less than a year, this time she decided to bet on herself. Following the traditional path as a salar…

Since Brian Niccol took over as Starbucks Chairman and CEO in 2024, he’s promised a grand turnaround for the coffee giant by going back to its roots in lovingly designed, customer-centric stores. The messaging wasn’t enough to break six straight quarters of global sales decline. Global sales grew 1% at the end of the 2025 fiscal year, but they left the U.S. behind. Now, Starbucks’s Q1 2026 earnings have beat analyst estimates and seem to be cementing a turnaround, marking the first time same store sales have increased in the U.S. in eight quarters. Starbucks same store sales were up 4% in the U.S. and 5% globally during the first quarter, thanks largely to a 3% ri…

Fans of Popeyes Louisiana Kitchen will be sad to learn that more than a dozen locations have shuttered this month across two Southeastern states. The closures come after Sailormen Inc., a major Popeyes franchisee, filed for Chapter 11 bankruptcy protection in Florida on January 15. Once the bankruptcy proceedings began, Sailormen immediately moved to shutter 17 Popeyes restaurants in Georgia and Florida, according to court records. The company is now seeking to reject the leases at those locations where the beloved fried chicken fast-food restaurants formerly operated. The closures took place as recently as this week, according to a January 26 court docket. …

Dutch semiconductor chip machine maker ASML recorded a record net profit of 9.6 billion euros ($11.5 billion) in 2025 on sales of 32.7 billion euros fueled by AI-driven demand, the company reported Wednesday as it also announced plans to slash its workforce by about 1,700, about 4% of its workforce. The growth comes despite Dutch government restrictions on exports of machines that can be used to make chips that can be integrated into weapons systems. The measures, initially announced in 2023 and later expanded, are seen as part of a U.S. policy that aims at limiting China’s access to such technology. “In the last months, many of our customers have shared a notably more …