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In a crowded market, building strong, lasting relationships is one of the biggest differentiators a business can create. And while product-market fit is table stakes, true customer loyalty comes from putting people at the center of the product experience. Overlooking that opportunity can leave growth on the table. The companies that stand out are the ones that design not just for functionality, but for connection, trust, and stickiness. These three overlooked pillars help transform software from a useful tool into an essential partner. 1. Engagement that drives daily value The most successful products give customers reasons to return again and again, not just w…

Fans of the Outback Steakhouse chain will be disappointed to learn that its parent company, Bloomin’ Brands, has recently closed a number of locations. The closures are yet another sign that major restaurant chains are facing significant headwinds as costs increase and consumers grow increasingly cautious of how they spend their discretionary dollars. Here’s what you need to know. What’s happened? Recently, Bloomin’ Brands, owner of Outback Steakhouse, closed a handful of chain’s locations. Many of these closures were first reported on social media and by local news outlets. Outback Steakhouse is an Australian-themed casual dining chain that was first fou…

Imagine this: You’re scrolling online late at night and with just a few clicks, you can order gummies that promise to boost your sex drive, a cream claiming to rebalance your hormones, or even prescription drugs from a telehealth site that spent millions on a Super Bowl ad without any disclaimers or mention of side effects. The solutions seem endless, and like most things that sound too good to be true, they often are. After 25 years in biotech and 10 years spent squarely at the nexus of science and women’s health, I’ve seen how hype can often race ahead of science. Evidence-based treatments for women remain chronically underfunded and underdeveloped. It’s no wonder t…

A voluntary layoff? In this economy? The mass layoff meat grinder is out in full force this week. In just the past couple of days, thousands of workers have fallen victim to job cuts at Amazon, Target, Paramount, CBS, and other large companies. YouTube has also quietly introduced voluntary exit packages for employees who are willing to be laid off with severance benefits, according to an internal memo first reported by Alex Heath’s Sources AI newsletter. Adding words like “opt in” or “voluntary” in front of separation, retirement, and severance packages is the new way to soft-launch layoffs, in the hope of making the idea of losing one’s job slightly more pal…

It’s certainly been a spooky week for the Walt Disney Co. and Google. The two corporations are in the midst of a carriage dispute that has resulted in a blackout of Disney’s networks on Google-owned YouTube TV, leaving viewers unable to access popular channels including ESPN and ABC. Disney began notifying viewers on October 23 about the dispute and warning that its networks could be removed from the pay-TV streaming platform. All of that came to a head in the last 48 hours as the two parties failed to come to an agreement on a new deal, and YouTube TV began removing Disney’s networks about 30 minutes before the previous carriage deal expired at midnight Eastern t…

Ted Bundy had courtroom groupies. Jeffrey Dahmer and Richard Ramirez were sent love letters in prison. Now, in the age of social media, thousands like, share, and thirst in the comments over stylized fan edits of serial killers. There’s a term for this psychological phenomenon: hybristophilia. A new study has found a connection between young women’s engagement with this type of TikTok content and their sexual attraction to criminals. Those who liked or repeatedly watched clips glorifying notorious serial killers such as Ted Bundy and Jeffrey Dahmer or fictional villains like Joe Goldberg from Netflix’s “You,” scored higher for hybristophilia, than those who scro…

Check your medicine cabinet: A major pharmaceutical company has just recalled nearly 600,000 bottles of a blood pressure medication due to the potential presence of a potentially cancer-causing chemical. According to three different recall notices shared by the FDA, the New Jersey-based drugmaker Teva Pharmaceuticals USA has voluntarily recalled several lots of the blood pressure medication prazosin hydrochloride. Here’s what to know: What happened? According to the FDA’s reports, about 590,000 bottles of prazosin hydrochloride have been recalled due to “presence of N-nitroso Prazosin impurity C above the Carcinogenic Potency Categorization Approach (CPCA) acc…

Earlier this week, I had AI handle all of my grocery shopping. Using Perplexity’s Comet browser, I provided a link to my shopping list on Google Keep, then asked it to put everything in my cart for a Kroger pick-up order, making sure to select previous purchase items when multiple options are available. Within a few minutes, Comet had picked out all the correct items—including the taco shells and fake meat we usually get for taco night—and plopped me onto the check-out page. This kind of scenario explains why so many AI companies are now trying to build their own browsers. Perplexity’s Comet and The Browser Company’s Dia both became widely available without an…

If you plan to hand out chocolate this Halloween, you might be in for more trick than treat. The price of cocoa remains high after spiking last year – a trend that has shoppers turning away from a perennial favorite sweet treat, even on a holiday that revolves around candy. Compared to the Halloween season last year, chocolate costs more this year and consumers are buying less of it. Overall candy prices have risen a whopping 78% since 2020, according to an analysis from consumer finance site FinanceBuzz, which tracked candy prices across four major retailers. A 100-piece bulk bag of Halloween candy costs an average of $16.39 in 2025, up from $9.19 in 2020 and $14…

Spot the robin’s egg blue of a Tiffany box, and you know there’s luxury inside. Or the sturdy brown of the UPS truck, and you expect reliable service. Yellow Minions make you smile, and Valentino’s vivid Pink PP Collection makes you want to step out and step up. Color is more than decoration. Color is a powerful tool that drives business and creates cultural relevance. The right hues build trust, drive sales, and make brands unforgettable, while the wrong ones can cost you customers and credibility. The launch of Coke Life in a green rather than familiar red can probably contributed to the product’s uphill battle with consumers. Even tinkering with a color combina…

Imagine living in a house with the latest smart home system: lights dim on voice command, your thermostat learns your schedule, your refrigerator orders milk before the carton runs out. It’s practical yet delightful. It improves your daily life. Now imagine that same house built on shaky foundations: the electric wiring is aging, and the plumbing is rotting. No matter how advanced your devices are the structure won’t support them reliably. That’s the difference between AI and blockchain. AI is the smart tech; blockchain is the well-designed infrastructure that ensures everything works reliably, predictably, and with integrity. Similar to how a home needs both …

Cheating has long been an unwelcome but expected risk in the hiring process. While most people are honest and well-intentioned, there are always a handful of candidates who attempt to game the system. Today, however, the problem is evolving at an unprecedented speed. Generative AI has made new, more sophisticated types of cheating possible for any position, from software development to finance to design. In my work with hundreds of employers helping them hire and develop talent, I’ve seen firsthand the myriad ways candidates attempt to game the system. So, why are candidates resorting to these methods? Sometimes, candidates are attempting to secure a position they’re …

Leonardo da Vinci is often credited with writing the first resume in 1482, meaning the resume has been with us for more than five centuries. And though its layout has evolved over the years, the premise hasn’t: a piece of paper that tells someone where you’ve worked, what you studied, and maybe a bullet or two about what you’ve accomplished. That’s the problem. The resume is designed to tell us where someone has been—not what they can actually do. It shows what the last person who hired you needed done in their company that they thought you could handle. It looks backward when the world of work we live in today demands that we look forward. It inflates titles, overval…

AI’s explosive growth depends on a backbone of vast energy-hungry, water intensive data centers, costing hundreds of billions of dollars in resources. The challenge—and opportunity—of the moment is ensuring this infrastructure scales without hollowing out long-term value. Across the U.S., states are racing to attract data center facilities with lucrative incentives. The promise is economic growth and prestige. The reality is more complicated: hidden costs borne by communities, power grids, and ecosystems. As a venture capitalist focused on hardtech and sustainability, I see this tension as both risk and opportunity. The future of AI will belong to those who reconc…

Let’s be real: No one has a perfect business continuity and disaster recovery (BCDR) plan. And that’s okay because perfection isn’t the goal—resilience is. A client once told me they had a mature BCDR plan. Then a hurricane hit. Their primary data center flooded. Admins needed to reach a backup site in another state, but flights were grounded, roads iced over, and their own homes were underwater too. Suddenly, you’re asking people to choose between their jobs and their families. That’s not just a logistics problem; it’s a human one, reminding us that even the best plans can fall apart in practice. But while FEMA estimates that one in four businesses never reop…

Picture this: You walk into a coffee shop, order a latte, and pay with your phone. To you, it feels like checking out with Venmo. And to the cashier, it’s business as usual. But behind the scenes, something different is happening: You just paid with crypto. This isn’t science fiction—it’s already happening. From Starbucks to Walmart, retailers are rolling out crypto acceptance, and consumers are responding. Surveys show 39% of U.S. crypto holders have shopped with crypto (with 9% doing so daily), while 23% of non-holders say they’d use crypto if they could shop with it. That’s millions of shoppers who want the choice to pay with digital assets, but don’t realize t…

I keep seeing articles and conferences about “humanizing” AI in one way or another. And while I get the sentiment, I think they’re taking the wrong approach. There’s no point in making technologies more human. Being human is our job. If anything, AI is less an opportunity to humanize technology, than to re-humanize ourselves. Let’s start at the beginning. AI is just the latest, perhaps greatest advancement yet in what OG computer scientist Norbert Wiener dubbed “cybernetic” technologies. Unlike traditional technologies, cybernetic ones take feedback from the world in order to determine their functions. They work less like a machine you turn on than a home heater’s th…

The health care industry, like many others, has traditionally relied on tried-and-true conventional, one-way marketing tactics. However, that strategy is no longer enough to break through to consumers. More than 81% of consumers tune out generic ads and crave more engaged and personalized content, signaling that marketers need to adapt and stop ineffective communication that tries to pull consumers to them. Instead, we must go to our customers, meeting them precisely where their attention already lives. We know a great story has the power to transcend demographics, evoke emotion, and build lasting connections. Ultimately, brands are collections of human beings, an…

Greetings and thank you once again for reading Fast Company’s Plugged In—and a happy Halloween to you. Recently, I used Apple Photos to revisit the photos I took during the 2015 Thanksgiving holiday. There were some gems in there—memories I’d like to preserve forever. But there were even more images I regretted saving in the first place. You already know the ones I’m talking about. The near-duplicates of other, better photos. The blurry misfires. The shots of people with their eyelids drooping or mouths agape. The ones I accidentally took of the floor when my thumb slipped. Did I mention that the treasured pictures of loved ones remain intermingled with detrit…

A momentous week in the technology sector made it clear there is no sign the boom in building artificial intelligence infrastructure is slowing — despite the bubble talk. Nvidia, whose processors are the AI revolution’s backbone, became the first company to surpass $5 trillion in market value. Microsoft and OpenAI inked a deal enhancing the ChatGPT maker’s fundraising ability and OpenAI promptly started laying groundwork for an initial public offering that could value the company at $1 trillion. Amazon said it would cut 14,000 corporate jobs, just days before its cloud unit posted its strongest growth in nearly three years. These developments, along with numer…

The day after the jewelry heist at the Louvre in Paris, officials from across Washington’s world-famous museums were already talking, assessing and planning how to bolster their own security. “We went over a review of the incident,” said Doug Beaver, security specialist at the National Museum of Women in the Arts, who said he participated in Zoom talks with nearby institutions including the Smithsonian and the National Gallery of Art. “Then we developed a game plan on that second day out, and started putting things in place on Days 3, 4 and 5.” Similar conversations are happening at museums across the globe, as those tasked with securing art ask: “Could that happen here…