What's on Your Mind?

What are the qualities of a great team? You’ve probably been taught that team success requires building trust, fostering psychological safety, and cultivating a unified mindset. Seems logical. You might have learned that consensus is important and hierarchies are bad. Okay. You’ve undoubtedly been given that old chestnut, “There’s no I in team.” A classic. Team building 101. It’s conventional wisdom, and yet it completely misses the paradox of teams: While companies often focus on merging everyone into a single homogeneous entity, truly great teams embrace the distinct, diverse roles and talents of their team members. Every high-performing group in an organization wil…

From changing the daily workflow to the way we order food at a kiosk, AI is showing up in just about everything we do. But according to a new report, the way people use AI differs based on generation. And some of those ways are downright weird. The new insights come from a survey by AI-powered study aid Edubrain of 3,000 Americans ages 18 to 60. (Boomers weren’t included in the survey, but according to other recent research, they’re the least likely to use AI). It found that when it comes to who is using AI the most regularly, it’s not the youngest tech-savvy group. It’s actually millennials: 37% of the group uses it daily, while only 25% of Gen Zers, and 19% of …

Spot the robin’s egg blue of a Tiffany box, and you know there’s luxury inside. Or the sturdy brown of the UPS truck, and you expect reliable service. Yellow Minions make you smile, and Valentino’s vivid Pink PP Collection makes you want to step out and step up. Color is more than decoration. Color is a powerful tool that drives business and creates cultural relevance. The right hues build trust, drive sales, and make brands unforgettable, while the wrong ones can cost you customers and credibility. The launch of Coke Life in a green rather than familiar red can probably contributed to the product’s uphill battle with consumers. Even tinkering with a color combina…

Small talk can be awkward and boring. It’s also a requisite skill to learn to participate as a socially adept person in society—as well as the workplace. But mustering “So, where are you going for lunch?” to that one guy from sales in the elevator might be a no-go for the workforce’s youngest members. In a discussion sparked by a viral TikTok, many have dubbed the ritualistic nicety as “cringe”—Gen Z’s go-to dig for anything perceived as try-hard or uncool. In the TikTok skit (with nearly 3 million views), the user acts out a conversation in which every attempt at small talk is brusquely shut down, mixed with plenty of drawn-out “umms” and eye rolls. “POV: You’re…

How can you get ahead in your career and still enjoy the ride? One solution offered in business books, LinkedIn posts, and team-building manuals is to use humor. Sharing jokes, sarcastic quips, ironic memes, and witty anecdotes, the advice goes, will make you more likable, ease stress, strengthen teams, spark creativity, and even signal leadership potential. We are professors of marketing and management who study humor and workplace dynamics. Our own research—and a growing body of work by other scholars—shows that it’s harder to be funny than most people think. The downside of cracking a bad joke is often larger than what you might gain by landing a good one. …

In September, the U.S. Labor Department reported that weekly applications for unemployment aid jumped by 27,000 to 263,000, the highest in four years and a warning sign for the future of low-income populations. And at a time when government policy couldn’t be less interested in addressing systemic economic disparities, solving these issues will depend on the ability of business leaders to listen, learn, and come together to tackle the socioeconomic issues impacting a majority of Americans every day. I’ve seen these challenges up close for years in my New York Capital Region home—and the challenges are just as present in cities around the U.S. So on a national level, …

Although there is no shortage of AI enthusiasts, the general public remains uneasy about artificial intelligence. Two concerns dominate the conversation, both amplified by popular and business media. The first is AI’s capacity to automate work, fueling widespread FOBO, or fear of becoming obsolete. The second is AI’s tendency to reproduce or even exacerbate human bias. On the first, the evidence remains mixed. The clearest signal so far is not the wholesale replacement of jobs, but the automation of tasks and skills within jobs. Most workers are less likely to lose their roles outright than to be forced to rethink what they do at work and where they add value. In that…

Recently, Figma CEO Dylan Field assembled employees from throughout the company for a demo of a new-ish tool for generating, refining, and editing synthetic images and videos. Rather than being built around one-off prompts, it allowed users to create visual workflows for comparing and manipulating options created by different AI models. It also facilitated putting imagery through multiple rounds of polishing and remixing, adding a large dose of human taste and quality control to the process. According to Field, they were “mesmerized” by what they saw. “We had it scheduled for 20 minutes,” he remembers. “And 20 minutes came, and everyone’s like, ‘No, no, please keep go…

Here’s a guide to the most notable features of the top AI chat apps. ChatGPT: Your Conversationalist 🗣️ iOS & Android Advanced Voice Mode is the ChatGPT app’s most distinctive feature. Ask it to play a tough interviewer or a skeptical client as you prepare for a difficult conversation. Or have it ask questions to help you make a decision. Most of what you can do on your laptop you can do in the ChatGPT mobile app. Create an image. Ask for an infographic, a cartoon, or a photo illustration. See examples of seven ways I use these images. Ask for deep research. Get a detailed analysis with dozens of sources. See examples of nine ways I use this researc…

In a crowded market, building strong, lasting relationships is one of the biggest differentiators a business can create. And while product-market fit is table stakes, true customer loyalty comes from putting people at the center of the product experience. Overlooking that opportunity can leave growth on the table. The companies that stand out are the ones that design not just for functionality, but for connection, trust, and stickiness. These three overlooked pillars help transform software from a useful tool into an essential partner. 1. Engagement that drives daily value The most successful products give customers reasons to return again and again, not just w…

Our financial system still treats teens like little kids who need to wait their turn. Meanwhile, by the time most Americans turn 13, they have a smartphone in their pocket and are actively participating in the economy. Teens are transacting regularly, and many are earning through digital channels, running online businesses, or pursuing a passion project. There’s a better way. SUPERVISION AND A CONTROLLED ENVIRONMENT We need to give teens supervised access to financial tools earlier in their lives. Let them learn financial responsibility through real experience. Help them build smart money habits in a controlled environment. By the time they hit 18, every te…