What's on Your Mind?

Organizations look structured and logical from the outside—boxes and lines, reporting relationships, KPIs, and performance frameworks. But walk into any real meeting, and you’ll sense it: side glances, shifting energy, people going silent when one voice enters the room, unexplained resistance to change, and power dynamics no slide deck could predict. That’s not just dysfunction. That’s the system speaking, and most leaders aren’t listening. That is why we need something called systemic intelligence. Systemic intelligence is the capacity to sense and respond to the invisible forces shaping an organization’s behavior, culture, and outcomes. It’s not about…

Some good news for Publishers Clearing House (PCH) customers: The Federal Trade Commission (FTC) said Wednesday that the sweepstakes company is paying for refund checks to 281,724 customers who ordered a product after receiving and clicking on an email, which included “deceptive and unfair” practices, according to the FTC’s allegations. Here’s what you need to know. What happened? Publishers Clearing House, which has been known for decades for its sweepstakes deals and big checks, agreed to pay a total of about $18.5 million in refunds and make substantial changes to its e-commerce operations. “While we disagreed with the FTC’s assertions at the time, we we…

In the early days of the current AI boom, The New York Times sued OpenAI and Microsoft for copyright infringement. It was a seismic move, but perhaps the most notable thing about it is what came after. In the subsequent months, publisher after publisher signed licensing deals with OpenAI, making their content available to ChatGPT. There were others who chose litigation, certainly, but most major media companies opted to take some money rather than spend it on lawyers. That changed last week when Ziff Davis filed its own copyright lawsuit against OpenAI. Ziff owns several major online properties, including Mashable, CNET, IGN, and Lifehacker, and garners a massive amou…

Financial markets are volatile. Consumer confidence is at its lowest level in five years. Economists say recession risks are rising. It all adds up to financial uncertainty for a lot of Americans. Roughly half of U.S. adults say that President The President’s trade policies will increase prices “a lot,” according to a recent poll by The Associated Press-NORC Center of Public Affairs Research. And about half of Americans are “extremely” or “very” concerned about the possibility of the U.S. economy going into a recession in the next few months. Matt Watson, CEO of Origin, a financial planning app, says it’s a period of uncertainty for everyone, including experts. “No one…

Microsoft’s cloud computing and artificial intelligence business helped deliver $70.1 billion in sales and boosted profits by 18% for the January-March quarter, a dose of relief for investors during a turbulent time for the tech sector and U.S. economy. The company reported quarterly net income of $25.8 billion, or $3.46 per share, beating Wall Street expectations for earnings of $3.22 a share. The Redmond, Washington-based software maker posted revenue of $70.1 billion in the period, its third fiscal quarter, up 13% from the same period a year ago and also beating Wall Street expectations. Analysts polled by FactSet expected Microsoft to post revenue of $68.44 billion …

The generative AI revolution has seen more leaps forward than missteps—but one clear stumble was the sycophantic smothering of OpenAI’s 4o large language model (LLM), which the ChatGPT maker eventually had to withdraw after users began worrying it was too unfailingly flattering. The model became so eager to please, it lost authenticity. In their blog post explaining what went wrong, OpenAI described “ChatGPT’s default personality” and its “behavior”—terms typically reserved for humans, suggesting a degree of anthropomorphization. OpenAI isn’t alone in this: humans often describe AI as “understanding” or “knowing” things, largely because media coverage has consistently…

Ideo—the global design firm famous for putting Design Thinking into the lexicon of corporate America—has vastly reduced its staff as appetite for its services have waned. But two years following the culling, the company has hired a new CEO. Michael Peng will take the role in June. Peng is a former Ideo partner who has spent the last five years leading the venture studio Moon Creative Lab, which was founded by the Japanese investment firm Mitsui & Co. “His leadership will bring a unique blend of human-centered creativity, multicultural fluency, thoughtful collaboration, and strong business acumen,” the company announced in a press release. Meanwhile, Derek Robs…

The cost of a multistep skincare routine can quickly add up. But have you ever wondered what would happen if you simply stopped? This weekend, a TikTok creator went viral for discussing her controversial “Caveman Method,” which she claims is helping restore her skin barrier after years of picking at her skin. In a video that has since racked up nearly 10 million views, Tia Zakher announced she had cut out everything from her beauty routine—even water. “What you are seeing is dead skin that’s going to flake off eventually while healthy skin forms underneath,” she posted in response to questions about the texture on her face. In a separate video, she explain…

The past 12 months have been rough for many retail chains. Major names like Big Lots and Joann filed for bankruptcy, resulting in the closures of hundreds of locations. In Joann’s case, those locations are gone for good, while some Big Lots locations have been reopened under new ownership. Unfortunately for another retailer—the fast fashion chain Forever 21—it seems like none of its more than 350 stores in the United States will get a last-minute reprieve. Instead, it now appears likely that all Forever 21 stores in the U.S. will suffer the same fate as Joann’s stores. Here’s what you need to know about the Forever 21 store closings. What’s happened? Earlier th…

“The apocalypse will start having vermouths and tapas,” a friend told me yesterday. Just a day before, the electricity shut down for all of Spain and Portugal, trapping thousands in subways, trains, and elevators for hours, forcing people to walk miles back to their homes, putting hospitals on backup power, and turning off traffic lights, phones, and credit card readers. It shut down everything. Officials are still calculating the economic costs, but it will be in the billions. As this was happening, I still saw the people drinking in bar terraces too, as I was walking up the street to pick up my son early from school. They were joking and making fun. Others were…

Chances are you’ve had a bad boss at some point in your career. Research shows that up to 65% of employees would take a new boss over a pay raise, and roughly half of people who quit their jobs cite their manager as the main reason for leaving. Bad bosses are not just annoyances; they’re productivity drains, engagement killers, and mental health hazards. They create toxic cultures, stifle growth, and often drive the best people out while promoting dysfunction. So why do we keep ending up with them? Companies have long tried to solve the “bad boss” problem. They spend billions on leadership development programs, executive coaching, and increasingly, AI-powered feedbac…

Getting dressed for work in the morning can be complicated. Gone are the days of the office dress code. While most of us are happy that our bosses no longer dictate that we wear collared shirts, heels, or shift dresses to work, this means the burden of figuring out what is appropriate now lies squarely on our shoulders. As corporate culture has become increasingly more relaxed, with denim often replacing trousers, finding the right balance between formal and casual can be tricky. If you show up to work in a three-piece suit, you might look like you don’t understand your company’s values. But if you wear your favorite baggy jeans, you might come off as unserious. A…

Tom Broughton, the founder of the British eyewear brand Cubitts that has recently landed in the U.S., wants to make you a set of glasses that you’ll be able to wear your entire life. “They could outlive you,” he says. That’s a radical notion these days. Over the past three decades, as fast fashion has become the norm, the price of eyewear has come down alongside the price of clothes and shoes. Brands like Zenni and Warby Parker market their glasses as a fashion statement that is so affordable, you can change them up whenever you want. You could wear a different pair every day of the week. Broughton finds this approach to eyewear problematic for many reasons. For one t…

The images of Panera Bread’s new Croissant Clutch could be straight out of a fashion magazine. Highlighted against a warm, glowing orange-and-brown background, the accessory looks out of place in its web store alongside the company’s Mac N’ Cheese Pillow and “Just Baked” onesie. The fast-casual chain’s newest handbag—what it calls “carb couture”—is an insulated clutch that’s reminiscent of a croissant in both shape and fabrication, with pleats to evoke the buttery breakfast food’s flaky layers. According to Panera, it’s also the best possible way to carry around its new menu item, a melted, crispy croissant toasted sandwich, without it getting, well, too melty. It doe…

In recent years, the FDA has approved dozens of gene and cell therapies that can potentially cure rare diseases like sickle cell disease and spinal muscular atrophy. But many patients still can’t access these treatments because insurers have refused to cover them. That reluctance is understandable, unfortunately. Widespread use of these multimillion-dollar therapies would bankrupt many health insurers. But the solution isn’t to deny lifesaving drugs to patients. Rather, it is to deploy creative financing solutions that deliver these therapies to sick Americans without collapsing the insurance system. The sickle cell dilemma Consider, for instance, the dil…