What's on Your Mind?

The other day, my 15-year-old daughter and her friend were smelling candles in the local grocery store just two blocks from our home. I frequently send my daughter, and my younger son, 10, to grab a few items there when I’m busy—especially in the summer when no one gripes about the walk. But on this particular day, an employee approached the girls and asked them to leave the store immediately. “Why?” they responded in unison, taken aback. The answer: Because they didn’t have a parent or guardian with them. Annoyed, but not entirely shocked, I popped by and spoke to a manager (in the least Karen-like fashion I could muster). I was told that the grocery store does…

’Tis the season for giving—and that means ’tis the season for shopping. Maybe you’ll splurge on a Black Friday or Cyber Monday deal, thinking, “I’ll just return it if they don’t like it.” But before you click “purchase,” it’s worth knowing that many retailers have quietly tightened their return policies in recent years. As a marketing professor, I study how retailers manage the flood of returns that follow big shopping events like these, and what it reveals about the hidden costs of convenience. Returns might seem like a routine part of doing business, but they’re anything but trivial. According to the National Retail Federation, returns cost U.S. retailers almost $89…

Uncertainty over the economy and tariffs is forcing retailers to pull back or delay plans to hire seasonal workers who pack orders at distribution centers, serve shoppers at stores and build holiday displays during the most important selling season of the year. American Christmas LLC, which creates elaborate holiday installations for commercial properties such as New York’s Rockefeller Center and Radio City Music Hall, plans to hire 220 temporary workers and is ramping up recruitment nearly two months later than usual, CEO Dan Casterella said. Last year, the company took on 300 people during its busy period. The main reason? The company wants to offset its tariff …

The Fast Company Impact Council is an invitation-only membership community of leaders, experts, executives, and entrepreneurs who share their insights with our audience. Members pay annual dues for access to peer learning, thought leadership opportunities, events and more. Retail is at a turning point. AI is no longer a futuristic idea or marketing buzzword—it’s a business necessity. Consumers expect intelligent, seamless, and personalized experiences at every touchpoint. The brands that deliver on those expectations will win. Those that don’t will fall behind. Still, when I talk with retail leaders, I hear the same concerns again and again: How do…

Today’s workforce often spans four—sometimes five—generations. Gen Z, millennials, and baby boomers bring distinct experiences and expectations that enrich organizations yet complicate workplace design. The core challenge is building physical and cultural environments that serve these different—and sometimes conflicting—needs. The stakes are high. Gallup’s 2024 State of the Global Workplace shows global engagement falling to 21%, the second decline in 12 years. Engagement drops fastest when generational needs go unmet. Nearly 60% of employers say their workforce spans four or five generations, and in a recent AARP study, 83% said “creating a more multigenerational wor…

It might start with a cassette deck that streams Spotify and charges your phone. It doesn’t have to stop there. These days, yesterday is big business. A retro revival is underway in the design world: mushroom-shaped lamps, walnut stereo consoles, daisy dishware, neon Polaroid cameras. It’s like our homes just hustled over from “One Day at a Time” or “That ’70s Show” or moonwalked in from “Thriller”-era 1982. Welcome to the retro reset, where ‘70s, ’80s, and ’90s aesthetics are getting a second life. It’s not just in fashion and film but in home décor and tech. Whether you actually lived through it or long for a past you never experienced, nostalgia is fueling …

Nostalgia has been one of the dominant themes of 2025, from AI-generated scenes of the good ol’ days to the resurgence of analog hobbies. Retro, a friends-only photo journal, recently launched a new feature which taps into this mindset, turning your camera roll into a personal time machine. The Rewind feature, launched this week, resurfaces camera roll memories from this time last year. These are private to you unless you choose to share with others. “People are taking more photos than ever but they’re actually doing less with them. It’s almost as if those photos go into the ether,” Nathan Sharp, cofounder and CEO of Retro, tells Fast Company. “We buil…

In 2025, Amazon, Dell, Apple, Google, IBM, Meta, Salesforce, and dozens more have doubled down on demands for employees to return to the office (RTO) at least three days a week, if not all five. And they’re getting exactly what they want. Now, when I say “exactly what they want,” you might be expecting me to paint a picture of workers happily returning to their daily commutes, overcrowded highways, cavernous or claustrophobic offices, constant interruptions, and extra expenses, and all of it resulting in massive productivity gains. That’s not happening, the productivity-gains part. And the longer we play this out, the sillier the performances of “productivity thea…

The return-to-office debate sees no end in sight. Workers still want flexible work—and drag their feet complying with RTO, it was reported this week. Some workers have suspected such policies have been a way of companies saying: “Don’t like it? Quit.” Turns out, maybe they are. A recent Fortune article, citing a 2024 survey of more than 1,500 U.S. managers, found that a quarter of C-suite executives hoped for some voluntary turnover after introducing an RTO policy. One in five HR leaders went further, admitting their stricter office requirements were designed to push staff out. So when the article started making the rounds on Reddit last week, the general la…

Today marks a milestone: my 250th “Playing to Win/Practitioner Insights” series post. Back on October 5, 2020, when I published the first piece in this strategy series, “The Role of Management Systems in Strategy,” I was simply responding to a client’s question and trying to provide practical advice on the often-ignored fifth box of the Strategy Choice Cascade. I had no idea that first post would be the launch of a series that reaches 263,000 people (at last count) on a weekly basis. It feels fitting for this 250th post to return to the original topic in Revisiting Management Systems: The Nervous System of Strategy. And as always, you can find all the previous Playing to …

I revisited my definition of strategy several years ago and realized recently that I hadn’t written about it—just presented it privately to executive teams in the context of my strategy work with them. I decided to rectify that oversight by writing this Playing to Win/Practitioner Insights (PTW/PI) piece on it called Revisiting my Definition of Strategy: Compelling Desired Customer Action. And as always, you can find all the previous PTW/PI here. Need for a DefinitionFor any field to develop, the terms used in the field must be defined. Otherwise, participants can’t discuss the field intelligently, and it is therefore hard for the field to advance. I experienced that phen…

U.S. health officials said they plan to phase out eight petroleum-based artificial colors from the nation’s food supply, triggering an overhaul of scores of brightly hued products on American store shelves. Details of the plan are expected to be announced Tuesday afternoon by Health Secretary Robert F. Kennedy Jr. and Food and Drug Administration Commissioner Marty Makary, who have advocated the change as part of Kennedy’s “Make America Healthy Again” agenda. The officials are expected to spell out a regulatory path for removing the color additives, a process that typically requires public notice and agency review. It would be a sweeping change for U.S. food produ…

Rice, the world’s most consumed grain, will become increasingly toxic as the atmosphere heats and as carbon dioxide emissions rise, potentially putting billions of people at risk of cancers and other diseases, according to new research published Wednesday in The Lancet. Eaten every day by billions of people and grown across the globe, rice is arguably the planet’s most important staple crop, with half the world’s population relying on it for the majority of its food needs, especially in developing countries. But the way rice is grown—mostly submerged in paddies—and its highly porous texture means it can absorb unusually high levels of arsenic, a potent carcinogen…

Investors in quantum computing stocks are having another great week, with shares in the major publicly traded firms up by double digits over the last 24 hours in most cases. Here’s a snapshot of their single-day growth as of the closing bell on Thursday: Rigetti Computing (Nasdaq: RGTI): Up 18.25% D-Wave Quantum Inc (NYSE: QBTS): Up 13.97% IONQ Inc (NYSE: IONQ): Up 10.32% Quantum Computing Inc (Nasdaq: QUBT): 5;32% All four companies were also up in premarket trading on Friday as of this writing. Why are quantum computing stocks rising this week? The rally is apparently being led in part by Berkeley, California-based Rigetti, which announced a ma…

For years, global stars have traveled to West Africa as ambassadors of humanitarian and anti-corruption efforts: Rihanna in Senegal urging world leaders to donate aid, Bono in Ghana championing transparency as “the best vaccine against corruption.” All the while, Vincent Bolloré, the billionaire power broker who wields significant influence over the parent company behind their music labels, was busy building an industrial empire in those same countries. That empire is now at the center of corruption trials, sexual abuse allegations, and a sweeping criminal complaint filed by West African nonprofits. “Vincent Bolloré stole money from our communities and used it…

When brands like Patagonia or Eileen Fisher sell pre-owned products, they highlight how the pieces are in very good condition. That is not Rimowa’s strategy. Tomorrow, the German luxury brand is dropping a collection of vintage suitcases on its U.S. website that are covered in dents and scratches, old stickers, and luggage tags. And the wild thing is there is enormous demand for these beat-up suitcases, which cost between $600 and $1,000, generally around half the price of a brand-new Rimowa case. When the brand did similar limited-edition vintage drops in Germany, South Korea, and Japan, they sold out within minutes or hours. Over the last five years, as the fas…

When the Ring Pop factory in Scranton, Pennsylvania, unexpectedly shut down last summer because of a shaky floor, it abruptly halted production of tens of millions of the iconic oversized candy bauble lollipops that come attached to a cheap plastic ring meant to be worn on a finger. It was a shocking moment for an American candy brand whose enduring popularity spans at least five generations of consumers. “Everyone knows Ring Pop. All I have to do is put its shape in front of somebody and they know immediately what it is,” says Tony Jacobs, CEO of Ring Pop maker, Bazooka Candy Brands. After seven months, a new Ring Pop factory opened in Pennsylvania in Ma…

After nearly 40 years providing decor for countless birthdays across the United States, Party City is entering its final days of operations. And as the company’s last storefronts close their doors, competitors including Five Below and Dollar Tree are vying to move in for majorly discounted prices. Party City filed for bankruptcy twice—first in 2023 and again this past December—before ultimately announcing at the end of 2024 that it could not recover its losses and would be permanently shutting down its 800 locations. In a memo sent to employees at the time, the company listed February 28 as its last day of operations (though, since then, some Redditors have noted exte…

The financial services industry is facing an era of unparalleled fragmentation. Consumers are no longer limited to a single bank or financial provider in an increasingly nomadic digital environment. Instead, consumers can move seamlessly between services and products across multiple platforms. This creates a highly competitive marketplace while still maintaining some degree of segmentation. As fintech disruptors and traditional financial institutions compete for consumers, creating brand differentiation and customer loyalty has become one of the hardest and most critical aspects of growing a business. Adding to this challenge, banks and financial service providers fac…

America’s small businesses are the backbone of our economy. They create two-thirds of new jobs, power innovation, and anchor communities across the country. But that backbone is under real strain. Rising healthcare costs dominate the headlines, but what’s missing from the conversation is how deeply they impact the small businesses that keep our economy running. At Gusto, we see this strain firsthand. Our latest Small Business Jobs Report showed hiring slowed in November as owners continue to navigate higher costs and uncertainty. Rising healthcare premiums aren’t the only challenge, but they’re making it that much harder to grow and hire with confidence. Since 202…

During his family’s annual summer vacations on North Carolina’s Outer Banks, high schooler Ajith Varikuti began to notice something concerning. Homes on the narrow line of barrier islands that Varikuti had grown up visiting from his hometown Charlotte were no longer there. “I started seeing more and more news articles about entire houses being completely destroyed. And it started clicking, because some of those houses that were being destroyed I’d seen in my previous years there,” he says. Varikuti, who was then a 9th grade student, knew there had to be a solution. So, as part of a student design competition organized by the design software company Autodesk, Varikuti …