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Whatever happens next at Starbucks will be studied for decades to come. The world’s largest coffee chain has faced six quarters of declining same-store sales. But for the last year, its new chairman and CEO, Brian Niccol—the surest bet in the restaurant industry—has been architecting a turnaround. Hot off turnarounds at Yum Brands with Pizza Hut and Taco Bell, which he followed up by modernizing burrito building at Chipotle, Niccol has proven himself to be both a master marketer and operations expert. Which is why, when he announced that his strategy for Starbucks was to revive the third place, even some of Niccol’s fans were skeptical he could pull it off. E…

The government shutdown that began Wednesday will deprive policymakers and investors of economic data vital to their decision-making at a time of unusual uncertainty about the direction of the U.S. economy. The absence will be felt almost immediately, as the government’s monthly jobs report scheduled for release Friday will likely be delayed. A weekly report on the number of Americans seeking unemployment benefits — a proxy for layoffs that is typically published on Thursdays — will also be postponed. If the shutdown is short-lived, it won’t be very disruptive. But if the release of economic data is delayed for several weeks or longer, it could pose challenges, particul…

AI assistants are incredibly efficient, but they can be a little predictable. Sometimes it takes an unexpected prompt to solicit a useful response. From disaster-movie logic to unusual cross-pollination, here are five techniques you can use to get better answers from your AI chatbot. View the full article

Creating a standout résumé or cover letter is your first (and sometimes only) chance to make a strong impression with prospective employers—to really sell yourself. But there’s a caveat, HR experts say: don’t sound desperate. While we’re taught to tailor résumés for the job and really showcase accomplishments, experts argue there’s such a thing as going overboard. Employers could find it off-putting. Or worse, they could think you’re overrepresenting your credentials. According to job search platform FlexJobs’ 2025 Job Search Trends Report, one in three professionals admitted to lying on a résumé or cover letter—often to appear as the “perfect fit” or to meet pe…

From on-again-off-again tariffs, economic uncertainty, and layoffs, fresh graduates are in one of the toughest job markets in recent history. More than half do not have a job lined up by the time they graduate, and the unemployment rate for young degree holders is the highest it’s been in 12 years, not counting the pandemic. Fast Company writer María José Gutierrez Chavez breaks down the 5 ways recent grads can break through the entry-level job “glass floor.” View the full article

Uncertainty is the defining condition of our time. The pandemic reminded us how quickly our systems can fracture. Today, with political shifts, economic instability, and technological disruption intersecting, leaders are preparing for more turbulence ahead. From where I sit, however, there are nearly 2 million reasons to be optimistic. America’s 1.9 million nonprofits make up a fiercely resilient force for scaling impact to our toughest challenges. They deliver food and housing, safeguard youth wellbeing, respond to natural disasters, and fight for fairness and opportunity. They are trusted by millions of people across many topic areas—and they are built to move fast…

A comedy festival in the capital of Saudi Arabia has provided golden material for comedians who declined the offer on principle—or would’ve done, if they’d received an invite in the first place. The debut Riyadh Comedy Festival, running Sept. 26 to Oct. 9, bills itself as “the biggest comedy festival in the world.” In the line up of more than 50 comedians, some like Bill Burr and Pete Davidson, whose firefighter father was killed in the 9/11 attacks, came as a shock and disappointment to fans. The irony is also not lost that many of these same comics, who have publicly railed against cancel culture and preached about freedom of speech, sold out to a regime that …

Everlane made waves for being among the first brands to eradicate virgin plastic from its supply chain. In 2019, after years of work, the startup managed to switch out new plastic with recycled plastic, largely made from discarded water bottles. It began incorporating them into jackets and fleece sweaters and bodysuits. It was a big step towards sustainability, since recycled polyester has a lower carbon footprint and diverts plastic from landfills. In the years that followed, many other brands on the market—from H&M to Prada—followed in Everlane’s footsteps, but it didn’t solve the bigger problem of what happens when people decide to get rid of their recycled ga…

Over the past three decades, a wealth of research has shown that psychological safety—the perception that it is safe to speak up and take risks without fear of embarrassment, rejection, or retribution—is one of the most consistent and important predictors of leadership competence and team effectiveness. As one of us (Amy Edmondson) has illustrated in The Fearless Organization, when team members trust that their voice will be heard and valued, they are more willing to take the kinds of interpersonal risks that innovation requires. Unsurprisingly, this matters enormously in today’s organizations. Whether the challenge is developing a new product, responding to a shiftin…

For actors, it’s the Golden Globes. Musicians, it’s the Grammys. Now, content creators have their own award to aspire to. Introducing Instagram Rings. As social media’s place in the entertainment ecosystem grows, the new award program from Instagram is meant to honor those creatives “who don’t just participate in culture – but shift it, break through whatever barrier holds them back to realize their ambitions,” according to a blog post about the launch. Judged by a panel of creatives spanning fashion and makeup to sports and entertainment, each nominated their own longlist of favorite creators and voted on which 25 of Instagram’s three billion users will be…

Six years ago, I wrote (with colleague Jennifer Riel) a Harvard Business Review article on functional strategy. But the questions about functional strategy keep coming unabated. It is a vexatious issue for CEOs, functional leaders, and boards of directors. So, I thought it would make sense to dedicate a Playing to Win/Practitioner Insights (PTW/PI) to Functional Strategy: The Three Key Functional Leader Tasks. And as always, you can find all the previous PTW/PI here. How Did We Get Here? In the business world today, there are great differences of opinion as to what functional strategy is or even whether functions should have strategies. A prevalent view holds that …

According to the company’s annual analysis, this year’s shopping season won’t just break records—it’ll rewrite the playbook. AI assistants are set to steer how people search, shop, and spend, while buy-now-pay-later plans help stretched consumers keep the holiday magic alive. Each year, Adobe uses data from its Adobe Analytics platform to predict what the shopping landscape and consumer behavior will look like between November 1 and December 31. According to Adobe’s description, the data includes inputs from many of the top 100 retailers in the U.S., covering over 1 trillion visits to retail sites, 100 million SKUs, and 18 product categories. In 2025, Adobe says …

OpenAI’s announcements at its third annual developer conference told a lot about where the company is in its evolution. In the past, the company’s executives talked mainly about new models that were smarter, cheaper, or more efficient. At the event in San Francisco on October 6, the company’s leaders said relatively little about their latest models, and nothing about AGI or superintelligence. Instead, they discussed new ways to make the AI do real work that matters. Building functional agents One of the keys to enterprise customers realizing a return on their investment in AI is the creation of intelligent agents capable of completing complex business tasks. …

Are you ready to hand over control of your portfolio to artificial intelligence? Fahad Hassan, cofounder and CEO of AI-powered wealth management platform Range, thinks you should seriously consider it. Hassan’s five-year-old company is introducing “Rai,” a new proprietary AI wealth advisor that, he believes, will give a huge swath of American households access to the sophisticated advice and planning that was traditionally only accessible to those with sky-high net worths. “Rai is the first product, the first AI agent, that we believe can do the work of human advisors just as well, if not better,” Hassan says. And while plenty of other fintech companies have r…

First came the burning of the Library of Alexandria. Then came the news Snapchat is constructing a paywall around Memories. The company announced last week that it’s capping users free Memories storage at 5GB. Those who have spent the better part of a decade cultivating massive personal archives on the app will now be forced to either export those Memories or sign up for one of Snapchat’s new Memories Storage plans in order to preserve them. The promise of free unlimited storage has been a big part of Snapchat’s identity. For many, it has long served as something of a time capsule, where users could store and revisit old Snaps long after they expired from the ap…

Ear-splitting ads on Netflix and Hulu are no more—at least if you live in California. California Gov. Gavin Newsom signed a bill on Monday that requires streaming services to prevent commercials from cranking the volume when they think the viewer might have popped into the next room for a snack. Unlike many pieces of legislation, California SB 576 is short and sweet. Starting next July, any streamer that serves video to California residents “shall not transmit the audio of commercial advertisements louder than the video content the advertisements accompany.” The bill cites a federal version of the law designed for traditional broadcast TV, extending the rules to …

Move over quiet quitting, bare minimum Mondays, and career cushioning. A new workplace behavior is on the rise: the self-aware underperformer. Contrary to hustle culture, these workers are knowingly underperforming and not doing anything about it. It used to be the delusional underperformer—the employee who thought they were doing a great job—that gave HR headaches. The self-aware underperformer, on the other hand, is aware that they’re underperforming and not taking any actions to rectify it. As leaders, this isn’t something you can afford to ignore. After all, underperformance doesn’t just materialize. The culture has been brewing and cultivating on our watch. U…

Gold has been having a very good year. That sentiment couldn’t have been clearer on Tuesday, October 7, as the precious metal hit a new milestone: $4,000 an ounce. As of early Wednesday, gold was up over 53% year to date. That’s significantly higher than the growth seen by major stock indexes over the same period The Dow Jones Industrial Average is up 9.93% this year, the S&P 500 is up 14.42%, and the Nasdaq Composite is up 18.19% as of the market close on Tuesday. As a so-called safe-haven asset, gold has benefited from a few things this year, including a weakened dollar and an unpredictable economy. The latter has been especially true since the…

Thirty paintings created by the bushy-haired, soft-spoken Bob Ross will soon be up for auction to defray the costs of programming for public television stations suffering from cuts in federal funding. Ross, a public television stalwart in the 1980s and ’90s, “dedicated his life to making art accessible to everyone,” said Joan Kowalski, president of Bob Ross Inc. “This auction ensures his legacy continues to support the very medium that brought his joy and creativity into American homes for decades.” Bonhams in Los Angeles will auction three of Ross’ paintings on Nov. 11. Other auctions will follow in London, New York, Boston and online. All profits are pledged to statio…

Gap just released an animated ad to promote its collection with designer Sandy Liang, and we need it to become its own TV show ASAP. Created by animator Annie Choi, who has a history of illustrating campaigns for luxury fashion labels, the ad stars a young girl modeled after Liang herself. While dreaming up new clothing designs inside her childhood bedroom, the girl discovers that her closet has been imbued with magical powers—and when she opens its doors, she’s transformed, Sailor Moon–style, into a new version of herself dressed head-to-toe in Gap x Sandy Liang. The Gap x Sandy Liang ad, titled “Sandy’s Dream Closet,” is part of the roll-out for Liang’s bigges…

A new study out Wednesday in the journal Nature from the University of California, Berkeley found that women are systematically presented as younger than men online and by artificial intelligence—based on an analysis of 1.4 million online images and videos, plus nine large language models trained on billions of words. Researchers looked at content from Google, Wikipedia, IMDb, Flickr, and YouTube, and major large language models including GPT2, and found women consistently appeared younger than men across 3,495 occupational and social categories. (Note: It’s possible that filters on videos and women’s makeup may be adding to this age-related gender bias in visual cont…

On a recent Saturday, several hundred people flocked to Los Angeles International Airport and spent most of the day looking at airplanes — all because they follow the same airline-industry blog. That sentence may require some explanation even if you’ve read a post or two on Cranky Flier, the commercial-aviation chronicle written by industry veteran Brett Snyder. The avgeek gathering Snyder calls Cranky Dorkfest began in 2011. Snyder, based nearby in Long Beach, decided to see if any of his readers — many of whom regularly show up in comments on his blog under aviation-related pseudonyms — wanted to meet up. So Snyder suggested a triangular park between LAX’s Runway 2…

Sending LinkedIn DMs—the digital version of cold-calling—can come across as pushy and is becoming a much-less-effective strategy for job seekers. Luckily, there is so much more that LinkedIn is capable of when it comes to facilitating job hunting. Here experts share their advice for engaging with companies, catching recruiters’ attention, and opening doors to new career opportunities, all without sending unsolicited messages. Optimize Your Profile for Recruiter Visibility We see many talented professionals who believe they need to constantly send direct messages to get noticed on LinkedIn, but we find the most effective approach is often more subtle. A fantastic st…

For its first brand refresh in 13 years, Domino’s updated its color palette, packaging, and font to look more engaging. When it came to making new tagline, though, the Michigan-based pizza chain is trying something unique: they just added more Ms to their wordmark. Mmm. Domino’s announced a rebrand Wednesday that includes brighter reds and blues and a new font called Domino’s Sans that was designed to “be thicker and doughier” and proves that using sans serifs doesn’t have to be bland. Team members will get new branded gear to wear in the kitchen and out delivering orders, and there’s a reimagined suite of new pizza boxes, including one black-and-metallic-gold box des…