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My “aha” moment about how to use artificial intelligence effectively came from an engineering group that built an operating model for experimenting with AI. They didn’t “pilot” AI once and move on—they built lightweight checklists and safety rails so teams could try, learn, and scale, week after week. Some guidance was deeply technical, but the lesson was universal: Make continuous experimentation part of how the team works. Not a side project. That’s the job in front of every leader now. AI is changing work at two levels at once: Individuals’ capabilities are being augmented, and teams are collaborating differently. The best results don’t come from isolate…

Have you ever wondered how the letter “A” got its shape? Or why some fonts instantly look “psychedelic”? Or where the word “text” even came from in the first place? Kelli Anderson, a graphic artist, author, and master of all things paper, has asked all of those questions—and she’s answering them with a massive new pop-up book called Alphabet in Motion. The book takes readers through an interactive journey about the history of typography from A to Z, starting in ancient Egypt and moving all the way into the digital age. But it’s no ordinary history tome. Anderson hand-designed 17 different pop-ups, including light projections to colorful sliders and mind-bending i…

As the longest federal government shutdown in U.S. history drags on, federal workers are left in financial limbo—and the airline industry is feeling the strain as flight delays and cancellations mount at the nation’s busiest airports. In the midst of this upheaval, American Airlines has announced “small” reductions in management and support roles at its Texas headquarters, raising the stakes at a particularly challenging moment. According to the Associated Press, the move is described as a way to align staffing with current operational needs and boost organizational efficiency. A company statement emphasized that investments will continue in other areas supporti…

Welcome to AI Decoded, Fast Company’s weekly newsletter that breaks down the most important news in the world of AI. I’m Mark Sullivan, a senior writer at Fast Company, covering emerging tech, AI, and tech policy. This week, I’m focusing on a new court filing that sheds more light on the reasons for Sam Altman’s ouster from OpenAI two years ago. I also look at Amazon’s kerfuffle with Perplexity over AI shopping agents, and at another court ruling that using copyrighted data for AI training is fair use. Sign up to receive this newsletter every week via email here. And if you have comments on this issue and/or ideas for future ones, drop me a line at sullivan@fastco…

We are living in turbulent times and there is no reason to expect that things will become less so in the future. During such moments our emotions become strained and pushed to their limits. Stress increases as emotions are stretched, making it increasingly important that we are able to recognize the effects of it in ourselves as well as others in our environment. Becoming acutely aware of ourselves and others we are interacting with in this type of environment is paramount to building healthy relationships in the workplace and all areas of our lives. In my book, Emotional Intelligence Game Changers, I delve into how to navigate difficult times. Here are four ways…

Leaders learn to say things with confidence. You may assume that people will be more prone to listen to you when you speak forcefully and with a sense of belief. Despite your best efforts, though, you’re going to say something incorrect every now and again. You might get out ahead of a story only to find out that things were not as they seemed initially. You might just have your facts wrong. Regardless of why you erred, you still have to be willing to admit that you were wrong. Happily, there is an easy way to do this, though you may find it hard to do at first. You have to admit you were wrong. Yup. That’s right. You just have to come out and say it. There is…

If it’s one thing that can consistently break the internet, it’s pets. Take Pancho the diva: The 1-year-old English cream mini dachshund started his career early in the fame-hungry world of LA, and is now a celebrity with 148,000 followers on Instagram. “We created this personality of this dog that is a diva and a brat who loves the lavish, luxury lifestyle—but his poor little parents can’t afford it,” says his owner, Felix Levine, entrepreneur and host of the popular podcast Unlike Me. He and Serena Kerrigan, founder of the dating game Let’s F**ing Date, are seasoned content creators, so when friends joked about giving their new dog an online persona, the idea st…

When corporate crises hit, the public looks to the CEO. From product recalls to workplace discrimination to customer mistreatment scandals, CEOs are often thrust into the spotlight and forced to apologize. But do the exact words they choose really matter? I’m a professor of marketing, and my preliminary research suggests the answer is yes. In fact, they can even move stock prices. A tale of 2 apologies Consider two examples from the not-too-distant past. When Samsung Electronics had to recall 2.5 million smartphones in 2016 due to battery fires, the company ran full-page ads in major American newspapers that said, “We are truly sorry.” Despite the apology, …

On November 6, Sweetgreen announced that it was selling Spyce, its division that developed and made its Infinite Kitchen technology to automate the assembly of its bowls and salads. The acquirer is Wonder, the “restaurant and mealtime superapp,” as Fast Company dubbed it earlier this year. With that, it’s time to eulogize Sweetgreen’s star-crossed life as a tech company. No more dreams of AI, blockchain, or robots. Sweetgreen receives $100 million in cash and $86.4 million in Wonder stock, a positive return given that it acquired Spyce in 2021 for a total cost of $70 million. Wonder, which is privately held, was valued north of $7 billion in May after it raised an…

The The President administration isn’t backing down from its refusal to fully fund the SNAP program – even after being ordered to by a judge on Thursday. The federal government asked a federal appeals court on Friday to block a judge’s order directing the The President administration to fully distribute November’s SNAP benefits by the end of the day. In the U.S., 42 million people – 12% of Americans – rely on food stamps to buy groceries and afford food. Nearly 40% of SNAP recipients are children and another 20% are over the age of 60. On Thursday, a federal judge in Rhode Island ordered the government to release the full amount of federal funds for food stamps se…

If you are reading this from outside the U.S., you may have already seen the videos. Clouds rolling over the Grand Canyon. Kids screaming down roller coasters. Snowboarders gliding through white forests. America’s latest tourism campaign, “America the Beautiful,” is out, and it is selling the American dream. But will tourists buy it? According to a May 2025 report from the World Travel and Tourism Council, international visitor spending to the U.S. is projected to fall to just under $169 billion in 2025, down from $181 billion in 2024. Even in 2024, 90% of all tourism spending came from domestic travel, while international travel dipped from many of the country’s …

At its best, work can be energizing, creative, and meaningful. It can also be emotionally exhausting and stressful. Even in healthy organizations, we all deal with interpersonal tension, stinging feedback, impossible deadlines, and the constant pressure to perform. Add in the rapid pace of change and a steady diet of uncertainty, and it’s no wonder many of us feel perpetually on edge. Stress isn’t just a sign that something’s wrong—it’s a signal that something matters. Emotions like frustration, anxiety, and excitement all contain useful data about what’s important to us, what we value, and what we need. Yet in most workplaces, we’re trained to treat emotions as distr…

I don’t know the last time I flew somewhere to visit a mall. But I’m here in King of Prussia, Pennsylvaina—a Philadelphia suburb—walking around a vast shopping complex that’s seemingly frozen in the ‘90s. Despite it being 11 a.m. on a Friday, cars whizz by to fill the endless parking lots, perhaps to peruse the Nordstrom or grab lunch at The Cheesecake Factory. A few years ago, I’d be looking up at a two-story Lord & Taylor. But instead, that big box retailer has been transformed into the next big bet in the experience economy: the inaugural Netflix House. Netflix has been experimenting with expanding its digital footprint into IRL since 2020—welcoming mil…

Wall Street pointed toward strong gains before markets opened Monday as a bipartisan deal to end the federal government shutdown gained traction in the Senate, though it lacked any clear resolution to expiring health care subsidies that Democrats have been fighting for. Rising hopes for an end to the longest federal government shutdown in U.S. history pushed futures for the S&P 500 0.9% higher, while Dow Jones futures gained 0.4%. Nasdaq futures climbed 1.5% on the strength of the technology sector. Health insurers were among the losers early Monday as lack of clarity on health care subsidies clouded their futures. Sunday’s test vote began a series of procedural ma…

Tesla is getting into the rental car market. Drivers can now rent a Tesla in two Southern California locations—San Diego and Costa Mesa—for three to seven days, starting at $60 daily, according to Electrek. Tesla will be renting, not leasing its EVs, and plans to continue rolling out additional U.S. locations starting this month. Fast Company has reached out to Tesla for comment. The news comes as the electric vehicle (EV) maker looks for new ways to head off further declines in U.S. sales following the expiration of its federal tax credits, and comes amid continued backlash against the company for CEO Elon Musk’s role in the U.S. government, coupled with gro…

With a new season of mass layoffs upon us, it seems corporate America has found a new scapegoat. When Amazon recently disclosed that upcoming layoffs would impact 14,000 corporate jobs, the tech giant said the cuts would help make Amazon leaner. “This generation of AI is the most transformative technology we’ve seen since the internet, and it’s enabling companies to innovate much faster than ever before,” HR leader Beth Galetti said in a memo. (Amazon CEO Andy Jassy has since clarified that the layoffs are driven by culture, not AI or the bottom line.) Other tech companies like Microsoft have trimmed headcount this year to the tune of over 15,000 layoffs, a…

The longest federal government shutdown in U.S. history appears to be nearing an end, but not without leaving a mark on an already struggling economy. About 1.25 million federal workers haven’t been paid since October 1. Thousands of flights have been canceled, a trend that is expected to continue this week even as Congress moves toward reopening the government. Government contract awards have slowed and some food aid recipients have seen their benefits interrupted. Most of the lost economic activity will be recovered when the government reopens, as federal workers will receive back pay. But some canceled flights won’t be retaken, missed restaurant meals won’t be made u…

Retirement saving requires key decisions: when to start, how much to save, and where to invest. The investing decision has drawn more attention as government regulators work to open 401(k) plans to alternative assets such as private market investments. Below, we compare the paths of two hypothetical retirement savers and their outcomes. A tale of two retirement savers Laura and JR are two 25-year-olds newly employed at the same company, in the same role. Step 1: Deciding to Save On her first day at work, Laura committed 10% of her $75,000 salary to her 401(k). That earned her company’s 3% annual match (it matches 50% up to 6%), and 13% in total savings. She…

Young people early in their careers are understandably alarmed by reports that their jobs are most at risk from AI automation. Some are even reconsidering their career choices due to what’s been dubbed AI anxiety. But job seekers shouldn’t give up. People whose jobs are threatened by AI must look for ways to play to their strengths and their human qualities. They should focus on the many areas where humans outshine AI—things like relationship building, resourcefulness, emotional intelligence, teamwork, and leadership. For much of the labor force, of course, it won’t be possible to avoid AI completely. Many occupations will involve working with AI not just as an as…

The early darkness in most of the U.S. means that fall has set in. That also means it’s officially holiday shopping season. With the economic impact of President The President’s ever-fluctuating tariffs an open question, there’s an opportunity for shoppers to make their spending meaningful, which opens up a lane for companies that are offering something other than the e-commerce onslaught of nearly identical products that populate sites like Amazon and Walmart. What the Amazons and even Etsys of the world are currently missing is the sense of curation that defines Uncommon Goods, an online shop stocked with exclusive, offbeat items sourced from independent artisans. …

Believing that digital transformation is about changing technology is like thinking firefighting is about riding in a fire truck. Firefighting is about putting out fires to save lives and property. Digital transformation is about changing how your organization functions and creates value using data, systems, skills, and processes. That might mean building dashboards that give executives real-time visibility across thousands of staff, training hundreds in new ways of working like Agile or DevOps, or automating back-office processes to free up time for higher-value work. The common thread is that technology becomes a catalyst for organisational change in strategy, peopl…

We’re in an age where AI-fueled rapid prototyping and sleek direct-to-consumer startups seem to capture all the attention. But some of the most profound design disruptions didn’t start in a founder’s garage or in the algorithms of artificial intelligence; they were born in the aisles of mainstream consumer stores like Target. In the late 1990s, my company, Michael Graves Design changed the conversation around design with a teakettle that was joyful, affordable, and elegant. It didn’t just sit on a stove, it stood for a new idea: Good design was not a luxury, but a right. Target’s Design for All programs went on to define America’s expectation that great design should be a…

If talent is the oxygen of a company, succession planning is the life-support system. Yet too many organizations treat it like an org chart exercise, waiting until someone resigns or retires before scrambling to find a replacement. When a leader walks out, the ripple effects are immediate: strategy stalls, teams lose momentum, and culture wobbles overnight. The bigger problem? Most companies aren’t ready when it happens. According to DDI’s 2025 HR Insights Report, only 20% of CHROs say they have leaders prepared to step into critical roles, and just 49% of those roles could be filled internally today. That means most organizations are closer to a leadership cr…

As I write this my 6-and-a-half-month-old daughter is sitting on my lap in my home office, where she spends an hour or two each day. Despite all the toys I’ve laid out for her, the thing she typically reaches for is my keyboard, occasionally leading to the odd typo. I’ve been a freelance journalist for about 12 years, but never has this work-from-home, choose-your-own schedule arrangement been so valuable. Last year I was able to be with my wife at almost every doctor’s appointment, ultrasound, and blood test before we became parents in April. Since our daughter was born, I have enjoyed the flexibility not only to make it to every pediatrician appointment and give…

Just in time for the busy holiday travel season, Apple has rolled out a new iOS 26 feature that lets users store their U.S. passport on their iPhone. The digitization of the passport is something tech-savvy travelers have longed for, especially as other once physical-only items that have crowded our pockets, like credit cards, driver’s licenses, and even car keys, have made their way onto the iPhone. But so far there are limitations to what you can do with your digitized passport, which Apple dubs your “Digital ID.” Here’s what you need to know about uploading your passport to your iPhone and what you can—and can’t—use it for once it’s there. How to add your passp…