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As 2026 takes shape, the most successful leaders will adopt new tools with responsibility and vision while keeping the human side of shopping alive. These 10 tech trends in retail tech and AI are evolving, transforming how brands design, distribute, and deliver experiences. These are not distant forecasts, but happening in real time across retailers, marketplaces, and consumer ecosystems. 1. Predictive intent engines Reactive personalization is being replaced by predictive intent engines. Instead of waiting for a customer to browse, AI anticipates the customer’s next wants based on contextual data like weather, life events, and even local cultural moments. For …

Another week, another questionable TikTok trend. The latest internet sensation has social media users asking someone to film them dancing. Instead, the dancer clicks the flip-camera button mid-dance — filming the filmer instead of themselves. And while the trend is meant to be funny (and, of course, get clicks), not everyone is laughing. The prank, called the flip-camera trend, has resulted in hundreds of videos showing awkward, close-up faces of people who believe they are filming friends (or even strangers) circulating on the platform. However, some of the videos are awkward to view, and are resulting in some major embarrassment. That’s especially true when the vide…

Earlier this year, TikTokers declared the start of the Great Meme Depression of 2025. In the months since, things haven’t picked up much. As 2026 approaches, some internet users have decided to take matters into their own hands rather than risk yet another year of AI slop and brainrot humor. It’s time to take it back to 2016. The Great Meme Reset of 2026 was first proposed by TikTok creator joebro909 in a video from March, according to KnowYourMeme, in the thick of The Great Meme Depression. In the clip, he suggested that all memes be wiped from memory in an effort to rescue TikTok from the drought. In September, TikTok creator golden._vr took up the call, …

More than two decades of research—from Harvard professor Amy Edmondson’s pioneering studies to Google’s landmark Project Aristotle—have found that the strongest predictor of high-performing teams isn’t talent or strategy, but psychological safety. As Edmondson defines, it’s “a shared belief held by team members that the team is safe for interpersonal risk-taking.” It’s what gives people the confidence to speak up, take creative risks, and learn from failure—and it’s foundational to innovation. But one critical truth is often overlooked: Leaders can’t create psychological safety for others if they haven’t first cultivated it within themselves. I learned this the h…

It’s an experience almost everyone is familiar with: that moment after you’ve been mindlessly snacking on a bag of Cheetos, when you realize that your fingers are now coated in a gritty, fluorescent orange dust. The finger dust phenomenon is so ubiquitous that Doritos and Cheetos have each run their own ads centering on the topic. Now, PepsiCo is debuting a version of both iconic snacks that come sans artificial orange. PepsiCo recently announced a product line called “Simply NKD,” a new sub-category of Doritos and Cheetos that come with no artificial flavors or dyes, rendering them “completely colorless.” The collection will include orange-dust-free versions of Dori…

A few days ago, I wrapped a coaching call with a senior executive navigating a complex restructuring—work that demands steadiness in ambiguity, patience when emotions rise, and the discipline to stay grounded while others are spinning. Minutes later, I walked into my kitchen and found my child in a mismatched Halloween costume, eating shredded cheese out of the bag, and crying because her Lego creation was “too wobbly to be art.” The contrast was sharp, but the underlying lesson was familiar. Parenting and leadership rarely feel similar in form, but they draw on the same internal architecture. Both require influence without force, emotional regulation under pressure, …

Ask yourself one question: Is your incentive plan changing employee behavior in a way that drives better business outcomes? If the answer is no, it’s time to rethink your strategy. Profit sharing, stock options, and employee ownership are popular tools, and in many cases they’re useful. Employees generally appreciate them. But here’s the catch: Appreciation doesn’t equal action. And more importantly, satisfaction isn’t engagement. Too often, these programs fail to move the needle where it matters most: day-to-day performance. If your performance compensation doesn’t change performance, it’s not performance compensation. Over the past three decades, working with hu…

Unsuspecting Netflix (Nasdaq: NFLX) investors might be startled this morning if they glance at a stock price chart for shares in the TV streamer. As of the time of this writing, popular stock tracking sites like Yahoo Finance and apps like Apple Stocks are showing that Netflix’s shares dropped more than 90% on Friday, when they began the day trading at more than $1,100. Those same charts now show that NFLX shares are trading at “just” around $111 each. But don’t panic. Netflix’s shares haven’t actually lost 90% of their value. NFLX stock just split. Here’s what you need to know. Why are Netflix shares trading so ‘low’? Netflix shares are currently trading …

In its early days, the odds seemed good that YouTube was destined for failure. After a false start as a dating website, it wasn’t clear whether the company could cover the cost of streaming video content, or avoid the fate of Napster, which was sued out of business for copyright infringement. But after getting acquired by Google in 2006, and deciding to share ad revenue with creators a year later, YouTube went on not only to survive, but also to revolutionize the entire media ecosystem—from “double rainbows” to the “Ice Bucket Challenge.” In 2024, YouTube took in $36.3 billion in ad revenue, and today it is the most-watched video provider in the U.S.—not just among s…

Looking for some holiday cheer? Customers who want to try Starbucks’ new holiday treat, the Frozen Peppermint Hot Chocolate drink, will have to go to Target, where it will be exclusively available throughout the holiday season at all in-store Starbucks cafes. The drink is a creme Frappuccino with a blend of mocha sauce, milk, and ice, poured over a layer of peppermint-flavored whipped cream and red and green sprinkles, finished with another layer of that same whipped cream and sprinkles. Starbucks is hoping to capitalize on the holiday season and the holiday craze around its special drinks and limited-edition cups. And customer enthusiasm is high, as evidenced by …

AI has a writing style, or, at least, an alleged style. Tools like ChatGPT and Claude seem to communicate with a tendency toward formalism. The chatbots are earnest, sometimes too evenhanded or overly complimentary. There’s a noticeable lack of personal flair, and no deeply held opinions. According to Grammarly, AI language tends to evoke “repetitive phrasing” and “robotic tone.” Now, there are even AI buzzwords and phrases like pivotal and delve into and underscore. It’s the verbiage of instruction booklets for middle schoolers writing their first essays. In the age of AI, these helpful crutch words are now verbata non grata. Some people are now trying to avoid usin…

For technology adopters looking for the next big thing, “agentic AI” is the future. At least, that’s what the marketing pitches and tech industry T-shirts say. What makes an artificial intelligence product “agentic” depends on who’s selling it. But the promise is usually that it’s a step beyond today’s generative AI chatbots. Chatbots, however useful, are all talk and no action. They can answer questions, retrieve and summarize information, write papers, and generate images, music, video, and lines of code. AI agents, by contrast, are supposed to be able to take actions on a person’s behalf. But if you’re confused, you’re not alone. Google searches for “agenti…

A widely used Internet infrastructure company said that it has resolved an issue that led to outages impacting users of everything from ChatGPT and the online game “League of Legends,” to the New Jersey Transit system early Tuesday. Around 10 a.m. ET, Cloudflare said it was “continuing to monitor for errors to ensure all services are back to normal.” Other platforms that experienced outages Tuesday included the social media site X, Shopify, Dropbox, Coinbase, and the Moody’s credit ratings service. Moody’s website displayed an Error Code 500 and instructed individuals to visit Cloudflare’s website for more information. New Jersey Transit said parts of its digi…

Meta has prevailed over an existential challenge to its business that could have forced the tech giant to spin off Instagram and WhatsApp after a judge ruled that the company does not hold a monopoly in social networking. U.S. District Judge James Boasberg issued his ruling Tuesday after the historic antitrust trial wrapped up in late May. His decision follows two separate rulings that branded Google an illegal monopoly in both search and online advertising, dealing yet another regulatory blow to the tech industry that for years enjoyed nearly unbridled growth. The Federal Trade Commission “continues to insist that Meta competes with the same old rivals it has for…

As we head into the holiday season, toys with generative AI chatbots in them may start appearing on Christmas lists. A concerning report found one innocent-looking AI teddy bear gave instructions on how to light matches, where to find knives, and even explained sexual kinks to children. Consumer watchdogs at the Public Interest Research Group (PIRG) tested some AI toys for its 40th annual Trouble in Toyland report and found them to exhibit extremely disturbing behaviors. With only minimal prompting, the AI toys waded into subjects many parents would find unsettling, from religion to sex. One toy in particular stood out as the most concerning. FoloToy’s AI te…

’Tis the season for giving—and that means ’tis the season for shopping. Maybe you’ll splurge on a Black Friday or Cyber Monday deal, thinking, “I’ll just return it if they don’t like it.” But before you click “purchase,” it’s worth knowing that many retailers have quietly tightened their return policies in recent years. As a marketing professor, I study how retailers manage the flood of returns that follow big shopping events like these, and what it reveals about the hidden costs of convenience. Returns might seem like a routine part of doing business, but they’re anything but trivial. According to the National Retail Federation, returns cost U.S. retailers almost $89…

When Gabriela Flax left her corporate position managing 40 people to work on her career coaching businesses solo and moved from London to Sydney, the first thing she noticed was the silence. Without the constant movement, office hum, phones, and elevator dings, she says, she could finally bask in the quiet she’d always craved. But, she quickly realized, “Oh, wow, there’s no one around me.” Flax, a career coach and founder of the newsletter Pivot School, says, “I initially named my Substack No One’s in the Kitchen. I’d get off a work call super excited [because I] signed a new client . . . go to my kitchen to make a coffee, and no one’s there . . . just my dog loo…

Google announced its widely anticipated Gemini 3 model Tuesday. By many key metrics, it appears to be more capable than the other big generative AI models on the market. In a show of confidence in the performance (and safety) of the new model, Google is making one variant of Gemini—Gemini 3 Pro—available to everyone via the Gemini app starting now. It’s also making the same model a part of its core search service for subscribers. The new model topped the scores of the much-cited LMArena benchmark, a crowdsourced preference of various top models based on head-to-head responses to identical prompts. In the super-difficult Humanity’s Last Exam benchmark test, which …

A Gustav Klimt portrait painting that helped save the life of its Jewish subject during the Holocaust sold Tuesday for $236.4 million, a record for a modern art piece. Klimt’s “Portrait of Elisabeth Lederer” sold after a 20-minute bidding war at Sotheby’s in New York, where the flashiest item of the night was a solid gold, fully functioning toilet that went for $12.1 million. The 6-foot-tall (1.8-meter-tall) portrait, painted over three years between 1914 and 1916, depicts the daughter of one of Vienna’s wealthiest families adorned in an East Asian emperor’s cloak. It is one of two full-length portraits by the Austrian artist that remain privately owned. The work …

Time slows. The mind chatter quietens. Outside distractions dial down to a hum. You are at one with the task at hand. Congratulations, you’ve reached flow state. Psychologist Mihály Csíkszentmihályi coined the term to describe a state of complete immersion in an activity, one in which focus comes naturally and you’re “in the zone.” Think of the hours flying by as a painter gets lost in their art. Or when you’re juggling three browser tabs, the caffeine hits, and suddenly, your fingers start flying across the keyboard. Well, over on TikTok, a new trend has the internet sharing the hyper-specific ways they “genuinely” enter their “flow state”—the more chaotic, the …

Ford Motor Co. is recalling more than 200,000 Bronco and Bronco Sport vehicles because an instrument panel can fail, increasing the risk of a crash. Federal auto safety regulators said that the instrument panel may not display at startup, leaving the driver without critical safety information. The recall includes 128,607 Ford Bronco Sports, model years 2025-2026 and 101,002 Ford Broncos, also model years 2025-2026, the National Highway Traffic Safety Administration said. Ford is not aware of any injuries caused by the instrument panel failure. Owners will be notified by mail beginning Dec. 8 and instructed to take their vehicles to a Ford or Lincoln dealer…

Agentic AI is coming, whether you’re ready for it or not—a PwC survey published earlier this year found that 88% of U.S. companies are beefing up their agentic AI budgets, and a broad majority have adopted AI agents in some capacity. When it comes to using AI agents for shopping or in the commerce space, more than half of consumers are or will be doing so by the end of the year. But many people still aren’t quite sure how or when to use AI agents. They may not know where to find them, how to prompt them, and in some cases, if the agent they are interacting with is legit or potentially a disguised bad actor. Fetch, an AI firm founded in 2017 in the U.K., is trying to…

Strategy textbooks taught us that sustainable competitive advantage that commanded premium prices was best protected by powerful barriers to entry. Build a moat, create switching costs, leverage access to high costs of entry, own distribution channels, and it would be difficult for startups to compete for your markets. But the forces of disruption operate by different rules, systematically destroying the very foundations of pricing power by making the previously difficult and expensive suddenly easy and cheap. The basis of competition changes, from excellence along well understood dimensions of merit to “good enough.” The ‘good enough’ revolution in pricing I have …