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When Steve Jobs and Steve Wozniak built Apple in a garage, the incumbents they were up against were slow-moving hardware companies. When Jeff Bezos started Amazon, Barnes & Noble wasn’t pouring billions into machine learning or cloud infrastructure. This doesn’t mean that it was easy for these entrepreneurs to change the face of whole industries. It was not. But it was at least possible. Back then, giants could be out-innovated because they were bureaucratic, cautious, and often blind to the potential of what the upstart start-ups were building. The situation is very different today. The startup landscape has changed radically. Where once it was populated by boots…

The AI industry is growing up fast. New model releases are now a regular event and premium AI features are quickly overtaken by free or freemium alternatives. Exhibit A: OpenAI unveiled its Deep Research tool, which can write reports on complex topics in minutes, as part of its $200-a-month Pro package, but rival Perplexity gives non-subscribers some access to its Deep Research assistant free of charge. (Yes, Google Gemini’s agentic research assistant is also called Deep Research.) With fewer fundamental breakthroughs, the likes of OpenAI, Anthropic, and xAI are slugging it out over incremental improvements in search and reasoning performance. As AI pricing falls …

The Chinese AI company DeepSeek is making major waves across the tech industry after rising to prominence seemingly overnight. The artificial intelligence tool emerged in the top spot in Apple’s App Store yesterday, above competitors like OpenAI’s ChatGPT and Google’s Gemini—and on a comparatively tiny timeline and budget. But there’s another way that DeepSeek is quietly outdoing its American competitors: through its branding. Late last week, DeepSeek released an updated version of its open-source chatbot called DeepSeek-V3, a product that has some tech analysts describing the company’s efforts as “a shot across the bow at the U.S. tech world.” DeepSeek-V3 performs si…

You’re in a meeting when your boss suggests changing a number to make the quarterly report look stronger. Heads nod. The slides move on. You feel a knot in your stomach: Do you speak up and risk being branded difficult, or stay silent and become complicit? Most people picture defiance as dramatic outbursts. In reality, it’s often these small, tense moments where conscience collides with compliance. I first saw the power of defiance not in the workplace, but closer to home. My mother was the ultimate people-pleaser: timid, polite, eager to accommodate. Barely 4 feet, 10 inches tall, she put everyone else’s needs above her own. But one day, when I was 7, I saw a dif…

In today’s dynamic, diverse, and rapidly changing workforce, organizations’ success is dependent upon creating an environment where different perspectives come together. That’s how we produce the best ideas. Despite the recent attacks on them, Diversity, Equity, and Inclusion principles provide a crucial foundation for thriving companies. If companies want to experience the benefits of broad ideas, they need to attract talented employees from different backgrounds. And once they’ve hired those top talents, they need to make sure that they don’t exclude anyone from participating in discussions and sharing their honest views. Many arguments support why successful or…

At least half of the people I coach identify delegation as an area that they’d like to improve. Delegating can be a real challenge because—let’s face it—it’s tough to let go of control. Many of us believe that if we want something done right, we have to do it ourselves. Plus, it takes effort to explain the task, trust someone else to do it, and then follow up. Sometimes, it feels like it’s just easier to do it ourselves rather than invest the time in teaching someone else. But in the long run, this mindset can lead to burnout and missed opportunities for growing and developing our team members. So, while delegating may feel like a hurdle, it’s a crucial skill fo…

Today, design drives effective business strategy, but design education hasn’t caught up. As companies scramble to digitally transform, adapt to the climate crisis, and navigate culture and trade wars, design’s role has expanded—moving to the center of how organizations shape products, services, and systems. With this elevated role comes a sobering reality: Many design leaders feel increasingly out of their depth. Promoted for creative excellence, they suddenly find themselves navigating boardrooms, budgets, business models, and organizational change without the proper preparation. As Fast Company puts it, a generation of design leaders are in the midst of a “big desig…

As global temperatures rise and there’s a seemingly endless series of climate disasters, it’s natural to look to technology as a solution. From carbon capture (where emissions aren’t released into the atmosphere but buried in the ground) to geo-engineering (where particles are sprayed into the atmosphere to reflect sunlight and lower temperatures), green innovations are frequently touted as the way to resolve our continued reliance on fossil fuels. But in our eagerness for silver bullets, we may be susceptible to optimism bias, focusing too much on potential benefits while ignoring many of the negative effects or drawbacks. A 2022 essay in Nature argues that many of t…

The controversy over Apple removing ICE tracking apps from its App Store isn’t over. The Electronic Frontier Foundation (EFF), a digital rights group, has filed suit to compel the Department of Justice and Department of Homeland Security to release documentation of their communications with Apple and other tech platforms that led to the app removals. It began in October when Apple first removed an app called ICEBlock, which allows users to report Immigration and Customs Enforcement (ICE) activity in their area. Attorney General Pam Bondi took credit for the takedown, telling reporters, “We reached out to Apple today demanding they remove the ICEBlock app from th…

I was thrilled this week when Apple issued a press release announcing that its original film, F1 The Movie, starring Brad Pitt, would make its streaming debut on the company’s video service December 12. But it wasn’t the news about the movie that excited me. Rather, it was a small line at the end of the press release that quietly announced something else: “Apple TV+ is now simply Apple TV, with a vibrant new identity.” The “+” branding on Apple TV+ always bugged me. Whenever I looked at it, I thought, “Apple TV plus what?” Apple News offers a free base version and a paid version that gets you more content, called “Apple News+,” which makes sense. But there’s never bee…

On Tuesday, SoftBank, the Japanese financial giant, announced plans to dump all 32 million of its shares in Nvidia, the AI chip maker. The news won’t be the needle that pops the AI bubble, but it did cause enough of a stir to make Nvidia’s shares drop 2% Tuesday morning. The bad vibes were muted somewhat by news of what SoftBank says it will do with the proceeds of the sell off, along with those from the sale of some of its $9.17 billion T-Mobile stake: The firm will double down on another big bet in the AI space–OpenAI. SoftBank expects to directly invest $30 billion in OpenAI this year, according to its second-quarter financial statement in September. And it had …

Disney has been in the cruise business for 27 years now, but over the past few years, the company has doubled down in an unprecedented manner. On November 20, the entertainment giant will see the inaugural sailing of the Disney Destiny, a 144,000 gross ton ship capable of carrying 4,000 passengers that is the latest in a growing fleet. It’s the fourth addition in the past four years. And five more ships are coming by 2031, which will bring the total to 13. An expansion like that isn’t cheap, but Disney is making a lot of sizable wagers these days. The new ships are part of a $60 billion capital investment between now and 2033, which includes a variety of planned updat…

Diversity training is more effective when it’s personalized, according to my new research in the peer-reviewed journal Applied Psychology. As a professor of management, I partnered with Andrew Bryant, who studies social marketing, to develop an algorithm that identifies people’s “personas,” or psychological profiles, as they participate in diversity training in real time. We embedded this algorithm into a training system that dynamically assigned participants to tailored versions of the training based on their personas. We found that this personalized approach worked especially well for one particular group: the “skeptics.” When skeptics received training tailored…

What does it mean to be “smart” or “dumb”? Few questions are more deceptively complex. Most of us have strong opinions about what those words mean, but scratch the surface and it becomes clear that “smart” and “dumb” are slippery, subjective constructs. What seems smart to one person may strike another as naive, arrogant, or shortsighted. Worse still, our own perception of what’s smart can shift over time. Yesterday’s clever decision can look like today’s regrettable blunder. Take Jay Gatsby, for instance. His grand plan to reinvent himself, amass a fortune, and win back Daisy once seemed like the height of romantic intelligence; but in the end, it revealed itself…

Shoppers at Uniqlo in New York City can now purchase a matcha and a cold brew alongside their new pair of work trousers. As of March 14, Uniqlo’s Midtown store is the first North American location of the Japanese-owned fashion brand to open a Uniqlo Coffee. The cafe, owned by Uniqlo, serves a standard beverage menu including coffee, espresso beverages, cold brew, and matcha, as well as hot chocolate and orange juice. It’s located inside the store itself, with the same sleek, monochromatic branding as the retail sections. Uniqlo is one of several other everyday luxury retailers—like Muji, Aritzia, and Ralph Lauren—that have likewise opened their own branded coffee …

Ann Hummond knew the office software like the back of her hand. Based in Yorkshire, England, she could untangle any spreadsheet snafu in her sleep. Over the past 23 years, she had worked her way up from a data entry clerk to her finance company’s administrative director, quietly becoming the person everyone relied on when things went sideways. She was, in short, indispensable. And then, one Tuesday morning last year, during a quarterly team meeting attended by directors, colleagues, and a team leader, her boss—who is nearly 10 years her senior—told her publicly, in a roomful of people: “You’re too old to do this job.” “I must have looked like a goldfish…

Changing prices for what the market will bear has long been a staple of pricing for everything from airplane seats to a gallon of gas to hotel rooms. Indeed, an entire field of so-called “dynamic pricing” exists to figure out how to extract the most profit from the most willing customers has now emerged. But we’re at an inflection point now in which such practices are going from the exception, and for relatively few items, to the norm. The regulatory framework is at the moment right in the midst of figuring out what the guardrails will be. The Intermediary Industrial Complex Remember when a gallon of milk cost the same for everyone who walked into the store? That …

From the moment Elon Musk’s artificial intelligence company, xAI, began rolling out its Grok chatbot to paid X subscribers in 2023, it pitched the tool as the bad boy of large language models. Grok would supposedly be authorized to say and do things that its politically correct competitors—primarily ChatGPT, produced by Musk’s old nemeses at OpenAI—would not. In an announcement on X, the company touted Grok’s “rebellious streak” and teased its willingness to answer “spicy” questions with “a bit of wit.” Although xAI warned that Grok was “a very early beta product,” it assured users that with their help, Grok would “improve rapidly with each passing week.” At the …

When I was 35, a ruptured brain aneurysm nearly killed me. My husband and I had just moved to a new city, bought our first house, adopted a dog, and I had recently started my own business. Life was running at 100 miles an hour and I thought this is what hustling was supposed to feel like. Living my best life, right? Until I collapsed, unconscious, on my bathroom floor. I miraculously survived. Recovery wasn’t always easy due to my new cognitive deficits. However, the experience taught me about the power of empathy to heal and how clarity and decisive action — especially when the stakes are high — can be the most compassionate things someone can do to alleviate str…

Back-to-school season is in full swing, and with it comes the excitement of new teachers, new friends, and fresh beginnings. But for millions of children, this time of year also brings relief—because for the first time in months, they once again have consistent access to the food they need to concentrate, participate, and succeed. While summer conjures images of vacations and play for many children, it can be a time of increased hunger and skipped meals for families working hard to make ends meet. When schools close, so do their cafeterias, meal programs, and pantries, resulting in more than 20 million kids losing their most reliable source of daily nutrition. And wit…

When entrepreneurs list their principal reasons for launching a company, small business owners often cite being their own boss, flexibility in setting their working hours, and turning a commercial concept into reality as their main motivations. Now, new data identifies another incentive that may convince future entrepreneurs to take the plunge. According to a recent analysis by the Federal Reserve Bank of Minneapolis, the average self-employed person earns significantly more income during their career than people who work for someone else. However, the report’s findings also note the widely varying levels of income among small business owners, and the length of time u…

For years, we’ve treated confidence in the workplace as something that rises with seniority. The longer you’re in the game, the more secure you should feel, at least in theory. But new data is telling a different story. Confidence is quietly increasing among early and mid-career employees, while many senior leaders are facing a growing sense of doubt. The emotional center of the workforce is shifting, and it says a lot about how work, identity, and leadership are changing. The View from the Ground Glassdoor’s latest numbers show something many leaders might not expect: Confidence is rising among those at the beginning and middle of their careers. Entry-level confi…