What's on Your Mind?

A few years ago, when I was working at a traditional law firm, the partners gathered with us with barely any excitement. “Rejoice,” they announced, unveiling our new AI assistant that would make legal work faster, easier, and better. An expert was brought in to train us on dashboards and automation. Within months, her enthusiasm had curdled into frustration as lawyers either ignored the expensive tool or, worse, followed its recommendations blindly. That’s when I realized: we weren’t learning to use AI. AI was learning to use us. Many traditional law firms have rushed to adopt AI decision support tools for client selection, case assessment, and strategy developmen…

AI is forcing every leader into a choice they can’t dodge: do you believe your people are fundamentally creative and motivated, or lazy and in need of control? Most leaders won’t want to answer that honestly, but their AI strategy already has. The AI mandates. AI-blamed layoffs. So-called AI-enabled “bossware.” The truth is in the tools: many leaders prefer “synthetic” employees they can control, and will treat human beings much the same way until they can be replaced. Sound hyperbolic? Just look at recent headlines. Klarna’s CEO famously bragged about AI replacing his staff after the company fired or lost 22% of its workforce a year earlier (this blew up in his f…

When a company with tens of thousands of software engineers found that uptake of a new AI-powered tool was lagging well below 50%, they wanted to know why. It turned out that the problem wasn’t the technology itself. What was holding the company back was a mindset that saw AI use as akin to cheating. Those who used the tool were perceived as less skilled than their colleagues, even when their work output was identical. Not surprisingly, most of the engineers chose not to risk their reputations and carried on working in the traditional way. These kinds of self-defeating attitudes aren’t limited to one company—they are endemic across the business world. Organizations ar…

Having a helicopter manager can bring you down. It’s exhausting to have a boss who constantly monitors you, requires you to check in all the time, and takes away your authority to make decisions. This sort of micromanagement can lead to decreased employee morale, lower productivity, and reduced job satisfaction, according to experts. “Whether intentional or not, helicopter managers send clear signals that they do not trust their direct reports and are concerned about the work getting done correctly,” says Matthew Owenby, chief strategy officer and head of human resources at Aflac. “Helicopter managers can often exacerbate burnout by making employees feel that they ar…

The first few weeks of working for a new boss are exciting. You’re ready to jump in, hopeful for growth opportunities, and eager to please. Your boss is enthusiastic, too, likely welcoming you with open arms, setting up 1-1’s, and taking a keen interest in your professional development. You both want to make a great impression on each other. Yet, as the new job glow wears off, you may find yourself confused by how quickly your boss’s attention vanishes. The leader you were excited to work for becomes the person ignoring your emails, giving haphazard feedback, and postponing your 1-1 (again!). Working for a boss who is overwhelmed is a frustrating, yet not uncommon…

In a world where work-life boundaries are increasingly blurred, the well-being of employees has emerged as a pivotal issue. Despite leaders’ good intentions, a stark reality persists: While a staggering 91% of executives believe they prioritize employee well-being, only 56% of employees share that sentiment. This disconnect, revealed in a recent Deloitte study, underscores a critical gap that companies must bridge if they are to thrive in today’s competitive landscape. As businesses grapple with the complexities of modern work, a framework is emerging to guide leaders: The Four Pillars of Worker Well-Being. These pillars offer a comprehensive approach to fostering a h…

When I was learning to play bass, my first teacher told me, “Find your groove and stay in it.” As a musician, that meant discovering the rhythm that allowed me to lock in with the drummer so the rest of the band could shine. Years later, as a consultant and culture architect, I realized the same principle applies to productivity: Each of us has a groove—a natural style of working—that, once discovered, allows us to perform at our best. The challenge is that most professionals attempt to replicate productivity systems that don’t align with their brain’s natural rhythm. They read about a CEO waking up at 4 a.m. or a time-blocking hack and feel frustrated when it doesn’t…

The other day, a friend confessed her new nightly routine: hiding in the bathroom for ten minutes after putting her kids to bed. The reason wasn’t to scroll TikTok, but to breathe. “It’s either that or cry into the mac and cheese,” she laughed. It struck me: parenting in 2025 often looks like quietly triaging our own stress while juggling work deadlines, permission slips, Slack pings, and dinner prep. Headlines scream about the youth mental health crisis, but what rarely makes the front page is the state of the people raising those kids. Working parents are running on fumes. And here’s the part we can’t gloss over: our kids’ emotional health is directly tied to ours. …

Many of us want to get promoted at work, but don’t often stop to consider what that means. Moving into the executive ranks often means leading the very people you once worked alongside. And while you might attract attention with stellar performance, it’s not enough to secure your success as a leader. As a CEO and C-Level coach, let me tell you that I, nor any of my most successful clients, would risk elevating a leader to the next level if it would lead to a systemic risk of losing talent or momentum. In those cases, I’d wait to ensure that this high performer is making an effort to work on leadership quality, including their peer relationships. Leadership req…

In today’s job market, many employees are feeling the pressure. Layoffs continue to make headlines, hiring pipelines have slowed, budgets have tightened, and job seekers are facing fierce competition. For those already employed, this environment raises a tricky question: What’s reasonable to ask for at work right now—and what isn’t? There’s always the standard wish list: promotions, raises, more flexibility, and better benefits. But in a strained economy, some of these asks may be harder to land—and for many employees, even harder to ask for. Zety, a career platform designed to make job searching easier with expert-backed tools and advice, found in its latest …

Before becoming a coach for neurodiverse individuals with ADHD, Justine Capelle Collis had a successful advertising career. She worked in Australia and the UK, and also across the US and Canadian markets. Her clients have included Fortune 500 companies and government agencies. And she achieved all this without realizing that she has ADHD. That realization came when she became a mother. Both of her sons were diagnosed with ADHD, and she started asking questions. “How do I advocate” and get “the system to bend” for them, rather than having them “fit into the system and then break?” she asked. She then went on a personal journey to retrain. Collis enrolled in po…

Enterprises across the globe are pouring an estimated $1.5 trillion into artificial intelligence, and the results are already significant: AI has added more than $400 billion to the U.S. economy alone. Yet beneath these headline numbers lies a less celebrated truth. Most GenAI projects (95%) are failing to deliver a return on investment. This disconnect isn’t a technology problem. It’s a transformation problem. And the fix is not coming from the boardroom or the IT department. It’s coming from the cubicles, the customer service desks, and the HR teams—the employees who know firsthand where bottlenecks and opportunities exist. THE BOTTOM-UP AI MOVEMENT New data,…

Dog owners have a lot of choices nowadays when it comes to picking out pet food for their pup. Dry kibble or wet? Beef or chicken? Frozen, fresh, or raw? Brands even boast “human-grade” ingredients and grain-free recipes. If you have a dog, your decision may be focused on nutrients, or maybe price. But one vet-turned-environmental researcher wants you to also consider the climate impact. And that impact could be huge—depending on the type of food, your dog’s diet could have a greater environmental impact than your own. Calculating the carbon footprint of dog food What we eat matters for the planet. Globally, food production is responsible for more than a q…

Quiet quitting. Silent space-out. Faux focus. Call it what you want, a lot of today’s workers are going through the motions on the surface while quietly powering down beneath it. Nearly half of Gen Z employees say they’re “coasting,” and overall U.S. employee engagement sits at a decade low. When engagement fades, performance becomes performative. But disengagement isn’t just a problem to solve, it’s a signal to heed. Employees aren’t turning off. They’re trying to tell us something. As CEO of SurveyMonkey, I’ve witnessed how curiosity can be the cure to the workplace phenomenon “resenteeism”—a state of resentment combined with absenteeism—which is often fueled by…

As a kid, Matt Stevens and his neighbor used to hunker down and get set up for a game of flick football. Stevens was always the Cowboys. His neighbor was always the Steelers. Only problem was, they barely ever got to finish the game itself. “We would oftentimes run out of time, because I would spend so long making the poster for the game,” Stevens says. The North Carolina-based independent designer has long had a knack for using his creative skills to bring fictive worlds to life based on real-world IP—and, well, it tracks that if anyone was going to make an idea as random as Good Movies as Old Books work, it would be him. MID-CENTURY MASH-UP Stevens’…

Not so long ago, a book deal and a live tour marked the outer limits of how far a hot podcast could hope to expand its horizons. These days, they’re only the beginning. Especially at Wondery, the fast-growing podcast network based in West Hollywood, California. Wondery has more than 240 podcasts, and more than 55 of them have hit the No. 1 spot on Apple Podcasts. The first book adapted from the network’s hit survival podcast Against the Odds is set for publication this June, but a better example of where things might be headed is the line of toys Wondery just launched for the family-friendly science show Wow in the World or the immersive cruise inspired by its Exhibit…

It’s a familiar frustration: You miss your connection because of a delayed flight. The line at the customer assistance desk is 30 people deep. The airline app offers little help, and the call center puts you on hold for half an hour. Will you ever escape Newark Liberty International Airport (EWR)? Enter Hopper Technology Solutions (HTS) Assist, a new generative AI travel agent that helps customers with post-booking travel questions, changes, and disruptions. HTS assist was built by Hopper, the mobile-only travel-booking platform that’s known for its intuitive, user-friendly interface and for predicting flight prices with near-flawless accuracy and pinging users when i…

The cracks in postmodern economic theories are visible. They’ve spilled into politics, with governments slashing budgets worldwide. The spark came from Richard Thaler (Nudge) and Daniel Kahneman (Thinking, Fast and Slow), but the roots run deeper. In 1978, Herbert Simon won the first Nobel Prize for behavioral economics. Thaler later brought the field into public view with his “anomalies” articles in the Journal of Economic Perspectives between 1987 and 1990. The message was clear: People act based on their environments. Psychology had already demonstrated this in clinical practice; economics eventually followed. With that, homo economicus—the hyperrational ac…

You’ve probably felt the thrill that comes with receiving a job offer. You read the congratulatory email, begin to imagine life in your new role, then quickly fill out all the required HR paperwork and receive the necessary equipment. And if all is well, you start preparing for your first day. But what if you find out that the job isn’t real? In the first three quarters of 2024, Americans lost $514 million due to business and job opportunity scams, and the Federal Trade Commission received over 93,000 complaints about this type of fraud. In the worst cases, people have already resigned from their jobs before they realize their new position isn’t real—and suddenl…

The countdown is on for the 2026 Winter Olympics in Italy. The torch relay is already underway and some of the top athletes are already making headlines. There are 16 sports in all, including some never seen before, and 116 gold medals are waiting to be awarded when competition begins in less than a month. This will be the most spread-out Winter Games in history: The two primary competition sites are the city of Milan and Cortina d’Ampezzo, the winter resort in the Dolomites that is more than 400 kilometers (250 miles) away by road. Athletes also will compete in three other mountain clusters besides Cortina, while the closing ceremony will be in Verona, 160 km (100 mile…

In case you haven’t been deluged with enough day-themed holiday shopping sales yet, the travel industry will try to tempt you with some seemingly tantalizing travel offers on December 2, aka Travel Tuesday, traditionally the first Tuesday after Thanksgiving. But whether the travel deals are actually steals may require you to do some research in advance and read the fine print so you don’t face some unexpected fees once you’re on vacation. If you regularly book through a specific travel provider and have a sense of what you normally pay, that will help you to better suss out whether you’re actually saving money. Knowing what a specific trip or ticket would normall…

This week, the U.S. Tennis Association (USTA) announced that it’s putting the revenue from selling U.S. Open tickets and $23 signature Honey Deuce cocktails toward a new cause: Completing an $800 million renovation of the USTA Billie Jean King National Tennis Center (NTC), the sports complex that hosts the annual tennis championship. The renovation represents the single largest investment in U.S. Open history, according to a press release published by the USTA. It will encompass a full transformation of the Arthur Ashe Stadium, where championship games are played, as well as a luxe new player performance center on the NTC’s campus. The work will be spearheaded by the …

We’re living through a seismic workforce disruption. Business leaders are poised to have a significant impact on the way our economy is shaped over the next decade. You already see it with the big company CEOs creating a cult of celebrity far beyond anything we’ve seen historically, but this phenomenon cascades down to all leaders across companies. Today, however, your personal brand is built in authentic micro-moments—how you lead meetings, navigate change, and bring others along. What story are you telling? Earlier this month, I sat down with Marissa Andrada and Al Dea at Guild’s Opportunity Summit to discuss why personal brand building is no longer optional for leader…

You might have a tough time getting your hands on a pumpkin spice latte over the next few days. Starbucks Workers United, the union representing more than 12,000 workers across 650 stores nationwide, is planning to picket and stage rallies outside 60 locations of the coffee chain this weekend. Seventy rallies and pickets will take place from today through November 1, the union said. Today the union will begin voting on a work strike authorization, stemming from demands for new contracts that address better staffing hours, higher pay, and “resolution for hundreds of outstanding unfair labor practice charges,” according to the union. Starbucks has faced a …