What's on Your Mind?

I called Burger King president Tom Curtis a few times this week, but it went straight to voicemail. You can try too, his number is (305) 874-0520. Okay, so maybe it’s not his personal cell number, but Curtis is still taking calls and texts from anyone and everyone. On February 17, Burger King announced he would be spending at least four hours a day over the next two weeks—including nights and weekends—taking unfiltered calls and texts from customers, hoping to hear their input about all things Burger King. Want a new Whopper variation? Call him. Have a complaint about your local BK? Call him. Come up with a fun marketing idea? Call him. Want to propose marriage? Mayb…

With uncertainty as the new norm, leaders are understandably searching for psychological anchors. They’re looking for ideas that can steady people and sustain energy through change. One of those anchors is hope. Across corporate mission statements, fresh publications from thought leaders, and HR manifestos, corporations have elevated hope from a state of being to a strategic imperative. But what happens when an emotion becomes a business model? How to define hope in an organizational context Psychologically, hope is a cognitive and motivational state defined by three elements: agency (belief in your capacity to shape outcomes), pathways (the ability to identify…

Cheap tote bag collections everywhere just got an attachable clip-on upgrade. Snatch is a shoulder strap system designed to attach and detach to fabric surfaces without damaging them. The clips are comprised of three pieces of hardware—a button, slotted loop, and fastener—and they can give thin-handled tote bags new life with a wider, sturdier shoulder strap in just a few steps, exemplifying a simple and solutions-oriented Occam’s razor approach to product design. To assemble, you place fabric over the button piece and thread it through the aluminum slotted loop. The fastener holds it all into place, and the strap is then attached onto a g-hook on the slotted…

The Big Gulp might have some new competition in the realm of giant beverages from an unlikely dark horse: Dunkin‘. Over the weekend, Dunkin’ customers in New Hampshire and Massachusetts began posting head-turning images of giant coffee buckets on the menu at their local stores. While some commenters doubted the veracity of these reports, a Dunkin’ spokesperson confirmed in an email to Fast Company that the donut chain is indeed testing out a 48-ounce collectible bucket at select stores after noticing buzz around coffee buckets taking off on social media. A “coffee bucket” is exactly what it sounds like: a giant iced latte served in a plastic container that l…

In the past, women’s work bags were designed to assert power. Women marched into the boardroom with hyper-structured “girlboss” totes or aggressively minimalist tech clutches. But there’s a shift taking place. Many work–life bags today are softer, both visually and physically. They’re lighter. They collapse. They transition seamlessly from the office to the many other things that fill your life: The mid-day grocery run, a coffee meeting that turns into school pickup, dinner with friends straight from the office. Every year, I test dozens of bags in search of the ones that best capture how we’re actually living and working right now. It’s clear that work bags are …

Neuroscientists have found birding is actually a brain hack. A new study published in JNeurosci, the Journal of Neuroscience found birdwatching may actually alter the structure and function of your brain—what is known as neuroplasticity—effectively helping to boost cognitive abilities, especially in more seasoned bird watchers. “Our brains are very malleable,” lead researcher Erik Wing, a research associate at York University in Toronto, explained. Wait, what exactly is neuroplasticity? Neuroplasticity is basically the process or way your brain learns, creates memory, and adapts to experiences and trauma, according to Psychology Today. Research shows that …

With Netflix now streaming original podcasts and Apple announcing a “category-leading video experience” on its app this spring, the meaning of the word “podcast” has grown increasingly diffuse. It was much easier to pin down during the medium’s mid-aughts infancy. Back then, a podcast was simply asynchronous talk radio—the natural next step after moving from terrestrial radio, to satellite platforms like SiriusXM, to a new and purely digital format that could be downloaded and consumed on demand. In the years since, the definition has vastly expanded. Essentially, any form of episodic audio or video content that involves people speaking into microphones can now b…

In 2015, in Gallup’s “State of the American Manager” report, then CEO and Chairman Jim Clifton made an assertion that startled many and quietly confirmed what others already suspected: “Most CEOs I know honestly don’t care about employees or take an interest in human resources. Sure, they know who their stars are and love them—but it ends there. Since CEOs don’t care, they put little to no pressure on their HR departments to get their cultures right . . .” Given the unique vantage point Clifton had into American business at the time, he offered a rather harsh and honest assessment. And, more than a decade later, the obvious question worth asking isn’t whether Clif…

Generational conflict has become one of the most overused explanations for workplace tension, with plenty of stereotypical blame to go around: Baby Boomers resist change. Millennials lack loyalty. Gen Z is lazy. But after more than three decades working inside founder-led and multi-generational companies—from first-generation startups to fourth-generation enterprises—I’ve learned something counterintuitive: Generational conflict usually isn’t about age. It’s about clarity. Family-owned businesses offer a powerful lens on this issue. In the U.S., approximately 87% of businesses are family-owned, collectively employing millions of people and contributing signifi…

For decades, a legal degree felt like a golden ticket, a safe career choice because a robot could never take a lawyer’s job. Today consumers are increasingly turning to new technologies like generative artificial intelligence for answers to their legal questions without the assistance of a lawyer. No wonder: The high cost of legal services places them beyond the reach of most Americans. Some outside the profession see this market failure as an opportunity. Legal technology startups armed with AI agents are securing billion-dollar evaluations, and after recent leaps in AI models and new features—including one from Anthropic that can help automate legal tasks—some lega…

Everyone who has tried to code with Anthropic’s Claude Code AI agents runs into the same usability problem: If you run two or three concurrent artificial intelligence sessions—say, one rewriting your server code, another generating tests, a third doing background research—you are forced to manually hunt through separate terminal tabs, each one generating a relentless stream of machine-readable log entries, just to figure out what each program is actually doing at any given moment. Not only is it hard to follow what’s really going on, but not checking constantly can also lead to problems, as agents might stop to ask you something and you won’t notice it for minutes or hou…

OpenAI has emerged as one of the government’s leading providers of artificial intelligence. According to the company, 37 federal agencies now have access to its tech, and about 80,000 government employees are now using it regularly. This makes OpenAI a frontrunner in the race between the top AI companies to get their tech in front of government users. These workers are just a small fraction of these frontier labs’ total customer bases, but they’re symbolically valuable. Wooing the U.S. government is important enough to these companies that they’re offering their technology at a steep discount. And, in another bid to speed up the administration’s use of the tech, seve…

As snow piled up in front of bus stops and fire hydrants during New York City’s second winter storm of the year, city workers have tried to move fast to remove it before snow hardened into ice. A new internal tool makes that job easier to track. The city’s Department of Sanitation (DSNY) now tags infrastructure that’s been plowed in a mobile mapping tool that employees can update on the go. “We have started the work of geotagging every single bus shelter and crosswalk,” Mayor Zohran Mamdani said Monday, and overnight, he said the city cleared more than 1,600 crosswalks, 419 fire hydrants, and nearly 900 bus stops. DSNY handles trash collection, but it’s al…

For the first time in history, podcasts have overtaken talk radio as the most-listened-to medium for spoken-word audio in the United States. Podcasts, including video podcasts, eclipsed AM/FM talk radio (which notably doesn’t include listening to music on the radio), with 40% of listening time, as opposed to 39% for radio, according to Edison Research’s Share of Ear survey. Researchers have tracked these statistics over the last decade. In 2015, AM/FM radio accounted for 75% of the time Americans spent listening to spoken-word audio. At the time, podcasts accounted for just 10%. Year over year, that gap has slowly closed, as podcasts boomed in popularity, incr…

eBay is laying off about 800 employees, or 6% of its full-time workforce, saying the move is a push to align with its “strategic priorities.” It comes a week after the company announced it was acquiring second-hand clothing app Depop from rival Etsy for $1.2 billion. Depop is popular with millennials and Gen Z, and is part of eBay’s bid for younger consumers, who are gravitating to second-hand shopping online for sustainability and financial reasons. eBay Inc. (EBAY) was trading up 3.3% in midday trading at the time of this writing. This is eBay’s third round of layoffs since 2023. The online second-hand retailer cut 1,000 jobs in 2024 (9% of its workforce), a…

A public showdown between the The President administration and Anthropic is hitting an impasse as military officials demand the artificial intelligence company bend its ethical policies by Friday or risk damaging its business. Anthropic CEO Dario Amodei drew a sharp red line 24 hours before the deadline, declaring his company “cannot in good conscience accede” to the Pentagon’s final demand to allow unrestricted use of its technology. Anthropic, maker of the chatbot Claude, can afford to lose a defense contract. But the ultimatum this week from Defense Secretary Pete Hegseth posed broader risks at the peak of the company’s meteoric rise from a little-known computer scie…

Target will stop selling cereals containing synthetic colors by the end of May. The Minneapolis-based discounter said Friday it had been phasing out synthetic colors in cereals for several years. Right now, 85% of its cereal sales already come from products made without synthetic dyes. Target said it has worked with national brands and its private brands to reformulate products as needed. Some cereals — including Trix and Lucky Charms, which are made by General Mills — will have updated formulations, Target said. Target said it will no longer carry brands that don’t reformulate, but it didn’t name the brands. General Mills announced last year that it planned t…

I’ll never forget the first time I heard someone say, “This meeting could’ve been an email.” You can probably imagine exactly the voice they said it in (and what their face looked like). You’re probably heard it many times yourself. The meeting in question was a project check-in with multiple departments, where we’d spent an hour listening to one person giving an update that could have been written in a few bullet points. The rest of us just sat there, nodding along, waiting for it to end. No one really needed to speak, no one gave feedback, and no one asked any questions. As we all shuffled out, someone muttered, “Well, that was a waste of time,” and I couldn’t help…

In today’s world, the villain in our story isn’t a person; it’s our desire for instant gratification. Explosive sales growth? We want it now. An dream angel investor? We want it now. A raise, a promotion, a spot at the top? We want it now. Can you blame us? If we can binge-watch an entire season of a new show on Netflix in a weekend and order restaurant-ready food to our door in less than thirty minutes, that can set us up for unrealistic expectations about getting other things quickly, including in the workplace. The need for speed leaves us rushing and impatient—and it shows in the way we speak, too. Our conversations become transactional, our questions become …

Mattel just got its first custom global typeface in over 80 years, and it’s brimming with brand easter eggs. Mattel operates dozens of brands under its corporate umbrella, each with their own visual identity and brand voice. But, until now, Mattel has never had its own proprietary typeface for its overarching brand, instead opting to license multiple existing fonts on a global scale—an endeavor that was not only expensive, but also came at the cost of visual consistency across Mattel’s many product lines. Otis Gibson, founder of the Chicago-based creative agency Gertrude, says his agency was tasked with “putting a lasso” around Mattel’s corporate identity. Their solution,…

Sales has historically been a true proving ground for new technological breakthroughs. CRM systems, predictive analytics, tools that promise better targeting, faster follow-up, and higher close rates have to be proven, or shown to be false in the realm of sales. The next technology to be proven is agentic AI. Agentic AI will create the most profound transformation sales will undergo in this century. Agentic AI systems can act independently, pursue goals, adapt to context, and collaborate with humans through the duration of a sales cycle, no matter how short or elongated. AI alone already saves sales team members over two hours a day in admin tasks, and agentics will …

We live in a time when our expectations for ethical business practices are no longer predictable. Global regulation, along with ideas around standards like ESG, are in flux—and building debate around what the standards should be for leaders and managers. “Some governments are tightening oversight, while others are relaxing enforcement,” write ethics leaders at the World Economic Forum. Companies may focus on strictly following the law, thinking that it doesn’t make sense to go beyond regulatory expectations. But being compliant doesn’t mean you’re being ethical. There are three common signals that your company is headed towards a flawed business practice—decision…

HBO Max might be getting a brand update. Again. The streaming service has notoriously waffled between different names and logos over the past several years. More recently, it got caught up in an intense bidding war between Netflix and Paramount Skydance to acquire its parent company, Warner Bros. Discovery. On February 27, Netflix finally admitted defeat and abandoned its takeover bid—meaning Paramount is set to acquire WBD for $110 billion. The transaction is expected to close later this year. This supersized deal will undoubtedly have major ripple effects across the broader entertainment industry. But, for HBO, it might mean yet another blow to an already di…

Bootstrapping a company from a startup in Croatia to a global platform is not an easy task. When my cofounder Izabel Jelenić and I created Infobip, my parents gave us a modest loan of about $28,000, and we had to find ways to use that investment strategically until we could raise external funding. Over the past 20+ years, we have learned valuable lessons along the way as our company evolved. We have developed newer versions to keep pace with the fast-moving digital world where businesses need to connect with customers quickly and in ways that feel personal. And what we’ve found is that these four strategies worked during the startup phase of our company and are still …

When fintech company Block laid off 40% off its workforce last week, CEO Jack Dorsey explained the decision in a memo to employees that he also shared on social media. He was eliminating more than 4,000 jobs in the name of AI efficiency, he said, even though the company’s profitability was increasing. Though much of his letter was addressed to those who were losing their jobs, he ended with a note to those who’d be staying on. “What I’m asking of you is to build with me,” Dorsey wrote. “We’re going to build this company with intelligence at the core of everything we do. How we work, how we create, how we serve our customers.” But one Block employee who survived th…