What's on Your Mind?

One of the worst parts about flying might just be, well, the fellow passengers. In fact, a 2023 Fast Company-Harris poll even found that 62% of airline customers are most dissatisfied with other travelers. Now, that might just be backed up by the new 2025 North America Airline Satisfaction Study from J.D. Power. The study noted that the volume of fliers has decreased in the first quarter of 2025. But surprisingly, customer satisfaction is slightly up compared with last year, which potentially means that people think overcrowding is one of the worst elements of air travel. The study is based on feedback from 10,224 passengers, all of whom had flown on one of the ma…

There’s nothing more annoying than arriving at your destination and finding that your checked baggage didn’t make the trip. But thanks to Apple’s new partnership with 15 different airlines, it’s easier than ever to track down your lost luggage—provided you have the right $29 gadget. Here’s what you need to know to help track down your missing baggage as efficiently as possible. U.S. airlines mishandle millions of bags every year While most checked bags get on the proper flight with their owner and arrive as planned, the U.S. Department of Transportation says over 2.8 million bags were “mishandled” by reporting U.S. carriers in 2023. The agency defines a “mishandled…

If you have travel plans this weekend and don’t necessarily need to travel, you may be in luck. A massive winter storm is forecasted this weekend—dubbed Winter Storm Fern by the Weather Channel—and could bring crippling ice and heavy snow to more than 30 states stretching from Arizona to Maine. With some 230 million Americans potentially affected, many airlines are preemptively warning travelers about potential weather-related disruptions and offering travel waivers in advance. The major U.S. carriers have issued alerts to travelers with flights scheduled out of airports across more than 20 states, though the terms for changing your travel plans can vary significa…

A government shutdown, war in the Middle East, and storms: airline passengers in the U.S. are facing quite a number of issues right now. On Sunday, 10,740 flights were delayed and another 3,249 were canceled within, into, or out of the U.S., according to FlightAware. On Monday, those numbers rose to 12,926 and 4,863, respectively. More than half of flights into and out of Atlanta’s Hartsfield-Jackson airport (ATL) were delayed Monday, while over a third of those into or out of New York’s LaGuardia Airport (LGA) were canceled. A similar pattern followed on Monday, and by 8 a.m. ET on Tuesday there were 1,156 delays with another 215 cancellations. Why is…

Hello and welcome to Modern CEO! I’m Stephanie Mehta, CEO and chief content officer of Mansueto Ventures. Each week this newsletter explores inclusive approaches to leadership drawn from conversations with executives and entrepreneurs, and from the pages of Inc. and Fast Company. If you received this newsletter from a friend, you can sign up to get it yourself every Monday morning. Baiju Shah is constantly bridging different worlds. His formative years were shaped by observing his mother, who trained as a commercial artist, and his father, who was an engineer. As global CEO of agency AKQA, he leads an organization that deploys creativity and technology on behalf of cl…

Alaska Airlines said its operations have resumed Friday after it had to ground its planes for hours because of an information technology outage. The airline said in a statement that 229 flights were canceled because of the outage and that more flight disruptions were expected as it worked to “reposition aircraft and crews.” Alaska Airlines said it is working on getting travelers affected by the disruption to their destinations. It asked that passengers check their flight status before heading to the airport. The grounding Thursday affected Alaska Air and Horizon Air flights. Hawaiian Airlines, which was bought by Alaska Air Group last year, said its fl…

Americans stressed by high grocery bills have one bright spot to look forward to in 2026. Value-minded grocery chain Aldi is coming to more cities around the country, with 180 new stores set to open in the U.S. this year. Aldi is a compelling option for grocery shoppers on a budget. Founded in Germany, the company envisioned itself as a discount grocery store from day one. Aldi’s aggressive U.S. expansion will meet the needs of more shoppers seeking a no-frills grocery experience without compromising on quality – a niche shared by Aldi competitors like Costco and Trader Joe’s. The budget grocery chain currently operates in 39 states across more than 2,600 stores i…

A cozy, neutral sameness defines our era of interior design. Velvet sofas. Bouclé armchairs. All-white living rooms. Beds layered with fluffy faux-fur blankets. Calming sage green kitchen cabinets. You see it in furniture catalogs, social media feeds, perhaps even your own home. And we’ve got algorithms to thank. A decade ago, social platforms shifted from chronological feeds to algorithmic ones, optimized to show users what they were most likely to engage with. As many cultural critics have pointed out, those systems reward what is broadly appealing and shareable. In interiors, that has meant rooms that are soothing and inoffensive—but largely devoid of personality. …

Chinese e-commerce giant Alibaba‘s cloud business unit has launched its second data center in Dubai, it said on Tuesday, nine years after its first, as it expands its global cloud computing services to meet growing demand. Alibaba Cloud, the digital technology and artificial intelligence division, said in a statement the launch was part of the technology major’s pledge to invest 380 billion yuan ($53 billion) over three years. No financial details were disclosed in Tuesday’s statement. “The Middle East’s advantageous position in fast-tracking AI adoption and its collaborative ecosystem are crucial enablers for private and public sector companies to thrive,” said E…

Chinese tech company Alibaba on Wednesday released a new version of its Qwen 2.5 artificial intelligence model that it claimed surpassed the highly-acclaimed DeepSeek-V3. The unusual timing of the Qwen 2.5-Max’s release, on the first day of the Lunar New Year when most Chinese people are off work and with their families, points to the pressure Chinese AI startup DeepSeek’s meteoric rise in the past three weeks has placed on not just overseas rivals, but also its domestic competition. “Qwen 2.5-Max outperforms … almost across the board GPT-4o, DeepSeek-V3 and Llama-3.1-405B,” Alibaba’s cloud unit said in an announcement posted on its official WeChat account, referr…

Alibaba’s net income fell 66% year-over-year (YOY) for 2025’s fourth quarter while it invested heavily in AI. In total, net income dropped from 46.4 billion Chinese yuan ($6.8 billion) to 15.6 billion Chinese yuan ($2.27 billion). The downturn is one of multiple disappointments in the Chinese technology giant’s latest financial results, announced Thursday, March 19. Alibaba also reported a 71% decrease in diluted earnings per share YOY. Higher cloud revenue, but not high enough Even Alibaba’s revenue, which rose 2% YOY, failed to meet expectations. The company reached 284.8 billion Chinese yuan ($41.4 billion) in revenue for quarter four, falling sho…

Today, Alix Earle is launching a skincare line—but if you’ve been looking close enough you probably knew it was coming. For the last year, the influencer has been dropping Easter eggs across her social feeds in the lead-up to her debut venture. There were the vlogs from her dermatologist’s office. The un-get-ready-with-me posts featuring unnamed products in unbranded packaging. The puzzle-like billboard in NYC that popped up with missing pieces. Now today, Earle is finally revealing Reale Actives, a skincare brand that Earle developed for acne-prone skin but is “designed for everyone” launching March 31. Those who have been following Earle for years might say…

In a new bag from Freitag, every part—from the fabric to the zipper, straps, buckles, and the thread that holds everything together—is made from a single material. The product is the latest example of a “monomaterial” design approach that some brands are beginning to use for a simple reason: It means that the products can actually be recycled when they eventually wear out. Right now, a typical backpack or bag has components made from multiple different materials. Dismantling everything at the end of its life is too time-consuming and expensive to be feasible. But using one material makes it essentially as simple as recycling a plastic water bottle. “You can basic…

Tests of ByHeart infant formula tied to a botulism outbreak that has sickened dozens of babies showed that all of the company’s products may have been contaminated. Laboratory tests of 36 samples of formula from three different lots showed that five samples contained the type of bacteria that can lead to the rare and potentially deadly illness, the company said Monday on its website. “Based on these results, we cannot rule out the risk that all ByHeart formula across all product lots may have been contaminated,” the company wrote. At least 31 babies in 15 states who consumed ByHeart formula have been sickened in the outbreak that began in August, according to …

Meghan Markle has been teasing the launch of her lifestyle brand, now called As Ever, for a while now, and Markle finally revealed its product line earlier this week. But while followers of the Duchess of Sussex are just now learning what her brand will offer, Markle’s fledging business has already faced its fair share of controversy. In the spring of 2024, Markle dropped the first hint at a potential business in the form of several artisanal jars of jam sent to various celebrity friends, each branded with the name “American Riviera Orchard.” The next update didn’t arrive until this February, when Markle announced on Instagram that she had scrapped the “American Rivie…

The Louis Armstrong New Orleans International Airport (MSY) just got a new logo, and there’s more to it than meets the eye. The updated logo dropped just in time for the upcoming Super Bowl, when an influx of out-of-state fans will bustle through MSY on their way to the Caesars Superdome arena. MSY is taking advantage of the increased publicity, using it as an opportunity to scrap its old logo—a blobby, clunky take on the fleur-de-lis that’s more of an eyesore than an homage—for a sleeker, more intriguing graphic. From left: The new logo outshines its predecessor [Image: courtesy Louis Armstrong International Airport] Called the “Plane de Lis,” the new mark is …

On a recent stroll by my local Allbirds store in Harvard Square, I had to do a double take. In the window, the brand was advertising its new Varsity collection: a ’70s-inspired sneaker line with a rubber sole and a feminine color palette that weaves together pink, olive green, mustard, and brick red. It’s an unmistakably fashionable shoe that wouldn’t look out of place at New Balance and Saucony, or even Valentino and Celine. Allbirds, which launched in 2014, isn’t known for chasing trends. It has always led with sustainability, starting with the “wool runner” that quickly became a cult sneaker in tech circles. Over the years, it hasn’t strayed far from this original …

When Liza Moiseeva first heard that Allbirds was pivoting to AI, she thought it was satire. “It belongs in an Onion article,” says Moiseeva, chief marketing officer at Commons, an app that helps people shop more sustainably, in part by rating brands. Moiseeva has worked in sustainability for about 15 years, and she’s been an Allbirds customer for more than a decade. Her family owns 10 pairs of the sneaker that once ruled Silicon Valley streets—and that had been a leader in sustainable fashion. Now, Allbirds is stepping away from its footwear business, pivoting instead to AI compute infrastructure and rebranding as “NewBird AI.” (The Allbirds brand and footwea…