Getting Started

Meta has introduced a set of new tools designed to give users more control over their business-related messages on WhatsApp while helping businesses create more valuable and thoughtful customer experiences. The announcement, made April 3, 2025, outlines a dual focus on user empowerment and business accountability in an increasingly chat-driven digital world. According to Meta, over two billion people use WhatsApp every day, with millions turning to the app to communicate with businesses for convenience and efficiency. “From talking to friends and family, to booking bus tickets, getting an update on a delivery or paying your utility bills – we’re making it even easier to …

Key Takeaways Unique Treasures: Second-hand shops offer a diverse range of unique items, including vintage clothing, collectibles, and household goods, making them great for both personal and business needs. Sustainable Shopping: Purchasing pre-owned goods contributes to environmental sustainability by reducing waste and promoting eco-friendly consumer habits. Cost-Effective Solutions: Second-hand items are often significantly cheaper than new products, enabling small businesses to save money while maintaining quality. Community Support: Shopping local helps support small businesses and fosters a sense of community, creating networking opportunities among like-minde…

OpenAI has announced the release of Codex, a cloud-based software engineering agent designed to assist developers by performing parallel coding tasks such as writing features, fixing bugs, answering questions about codebases, and proposing pull requests. The tool is now available as a research preview to ChatGPT Pro, Enterprise, and Team users, with Plus and Edu support expected soon. Codex is powered by codex-1, a version of OpenAI’s o3 model optimized specifically for software development. According to OpenAI, codex-1 was trained using reinforcement learning on real-world coding scenarios to closely match human programming styles, follow instructions precisely, and tes…

Small business sales in the U.S. rose slightly in April, according to the latest Fiserv Small Business Index released by Fiserv, Inc. (NYSE: FI). The seasonally adjusted Index increased by one point to 151, reflecting a 0.4% month-over-month increase in sales and a 3.2% increase year-over-year. The report highlights a shift in consumer behavior as buyers continue to prioritize essential goods and services while cutting back on discretionary spending. “Even as consumer spending shows resiliency, market uncertainties appear to be driving budget-conscious consumers to reprioritize where they spend their money,” said Prasanna Dhore, Chief Data Officer at Fiserv. “Small busin…

Key Takeaways Capitalize on Consumer Enthusiasm: The New Year is a prime time to boost sales as consumers are motivated by resolutions and fresh starts, making it essential for businesses to leverage this mindset. Align Offers with Trends: Tailor promotions around seasonal buying patterns, focusing on products related to health, organization, and self-improvement to resonate with customer interests. Implement Effective Promotional Strategies: Use resolution-based promotions, limited-time offers, and engaging year-in-review content to foster a sense of urgency and drive customer engagement. Utilize Targeted Marketing: Deploy targeted social media campaigns and intera…

Key Takeaways Explore Diverse Jewelry Types: Handmade jewelry ranges from beaded pieces to metalwork, offering ample creative opportunities and avenues for profitability in the artisan market. Invest in Quality Materials: Sourcing high-quality tools and sustainable materials is critical in creating unique jewelry items that resonate with customers and reflect your brand commitment. Leverage Online Platforms: Utilize platforms like Etsy and social media to effectively market and sell your handmade jewelry, enhancing visibility and customer engagement. Participate in Local Events: Engaging in craft fairs and local markets can help build community connections, foster c…

Key Takeaways Significance of a Strong Name: The right name is crucial for a food business as it creates the first impression and reflects your brand identity, helping you stand out in a competitive market.Simplicity and Memorability: Choosing a simple and easy-to-pronounce name enhances memorability, making it easier for customers to recall and share your business.Relevance to Cuisine: Your business name should reflect the type of cuisine you offer, ensuring potential customers immediately understand what to expect.Avoid Common Mistakes: Steer clear of unpleasant, complicated, or culturally insensitive names, and ensure you consider legal implications to protect your b…

Key Takeaways Product stories are essential narratives that capture the essence of a brand, turning ordinary items into memorable experiences for customers.Compelling storytelling engages customers, differentiates products, and builds a strong brand identity, essential for successful marketing strategies.Notable examples like MailChimp, Patagonia, and Warby Parker showcase how unique product narratives resonate deeply with target audiences and elevate brand perception.Key elements of an effective product story include identifying customer challenges, explaining the journey of product development, and demonstrating how the product provides solutions.Understanding your au…

Key Takeaways Understand Market Demand: Grasp the significance of growing consumer preferences for convenience and speed in delivery services, and identify your target audience to carve out your niche. Choose Your Delivery Model: Evaluate various types of delivery services (e.g., food, e-commerce, grocery) and select a model that aligns with market demand and your business vision. Create a Solid Business Plan: Develop a comprehensive business plan covering your goals, market analysis, operations, marketing strategies, and financial projections to ensure a structured approach to launching your business. Comply with Legal Requirements: Familiarize yourself with the ne…

HubSpot announced that it is expanding access to its Breeze Customer Agent, an AI-powered support tool, to all Pro and Enterprise customers across its Marketing, Sales, Service, Content, and Operations Hubs. The expansion will take effect June 2, and the offering will be available through HubSpot Credits, the company’s usage-based model. Originally developed to help service teams scale support operations, Breeze Customer Agent has already resolved over 50% of customer conversations autonomously. HubSpot says the tool has proven effective across the full buyer journey, from customer acquisition to post-sale engagement. “We’re taking a big step toward the future by expand…

Key Takeaways Streamlined Event Planning: Event management software and apps automate tasks and facilitate real-time collaboration, making event organization less overwhelming and more efficient. Key Features Matter: Look for user-friendly interfaces, robust customization options, and seamless integration capabilities to optimize workflow and enhance attendee experiences. Diverse Software Choices: Popular platforms like Cvent, Whova, and Eventbrite cater to various needs, from comprehensive event management to effective ticketing and marketing strategies. Efficiency Boost: Utilizing these tools can save significant time—averaging 8.2 hours per event—which can be red…

A lot of small business owners feel shame when their company fails because they link who they are so much with their business. This is compounded when they lose money from people they know. What do we do with this shame? On The Small Business Radio show this week, I interviewed Dr. Abbie Maroño who has a new book called “Work in Progress: The Road to Empowerment, The Journey Through Shame” which offers a fresh perspective on the often-overlooked role of shame in personal growth. She explains that shame is a powerful emotion tied to our sense of self. For entrepreneurs, the line between personal identity and business success is often blurred, making failures feel deeply p…

Key Takeaways Convenience and Speed: Cashless payments streamline checkout processes, reducing wait times and enhancing the shopping experience for customers, with 75% valuing speed in transactions. Enhanced Security: Digital payments minimize cash handling risks and utilize advanced encryption technologies, fostering trust and ensuring better accountability through electronic records. Technological Integration: Embracing digital wallets, contactless cards, and mobile payment apps modernizes retail operations, making them more efficient and appealing to tech-savvy consumers. Consumer Behavior Shift: As customers prioritize convenience, adopting cashless solutions me…

Key Takeaways Definition and Purpose: Sales coaching is targeted training aimed at improving sales skills and strategies, empowering teams to achieve their sales targets and drive revenue growth.Key Benefits: Effective sales coaching enhances negotiation techniques, increases conversion rates, strengthens customer relationships, and promotes consistency in sales practices.Components of Coaching: Focus on goal setting, skill development, and performance feedback to optimize your sales team’s effectiveness and alignment with business objectives.Coaching Techniques: Utilize one-on-one and group coaching sessions to provide personalized support and foster collaborative lear…

A recent study by influencer marketing platform Heepsy reveals that YouTube users are more likely than users of any other platform to forget their passwords and request account recovery help. The study, which analyzed password-related search queries across 35 major platforms, found that YouTube leads with the highest volume of password reset activity, both in absolute numbers and per capita. According to the findings, YouTube users request new passwords more than four times a year on average, with a staggering 1.4 billion total password-related searches. This equates to 35,899 searches per 100,000 users, making it the most problematic platform in terms of password memory…

Key Takeaways Lack of Communication: A partner who consistently avoids communication or withholds important information can lead to misunderstandings and disrupt productivity.Differing Work Ethics: Misaligned work ethics, such as inconsistent commitment to deadlines, can create friction and negatively impact business growth.Financial Irregularities: Lack of transparency regarding finances can indicate deeper issues, jeopardizing the business’s cash flow and overall stability.Disrespectful Attitude: A partner who dismisses your ideas or undermines your authority fosters a toxic work environment and weakens collaboration.Inability to Accept Feedback: Resistance to constru…

A new survey from Paychex reveals that small businesses across the U.S. are increasingly adopting artificial intelligence (AI) to enhance productivity, revenue, and workforce development. According to the study, which surveyed over 1,000 business owners and HR leaders, 72% of small businesses have a positive outlook on AI, despite ongoing concerns about data accuracy, security, and privacy. Among businesses currently using AI, 66% reported increased productivity as a key benefit. Additional advantages cited by respondents included cost savings (44%), revenue growth (40%), improved recruiting (35%), higher employee satisfaction (34%), and enhanced customer acquisition (34…

HP Inc. has issued its latest HP Threat Insights Report, warning that cybercriminals are increasingly using fake CAPTCHA verification tests to trick users into infecting themselves with malware. The findings, announced during the company’s annual Amplify Conference, highlight how attackers are exploiting users’ growing “click tolerance” resulting from frequent multi-step authentication processes. The report, based on data from millions of endpoints running HP Wolf Security, details real-world cyberattacks observed between October and December 2024. According to HP, the “CAPTCHA Me If You Can” campaigns directed users to attacker-controlled websites, prompting them to com…

After a period of relative stability, the national average for a gallon of gasoline has climbed by 4 cents over the past week, reaching $3.12, according to AAA. The price increase comes despite crude oil prices remaining below $70 per barrel and is largely attributed to the seasonal transition to summer-blend gasoline, which is more expensive to produce due to its reduced volatility in warm temperatures. The national average for public electric vehicle (EV) charging remained unchanged at 34 cents per kilowatt hour. Supply and Demand Factors New data from the Energy Information Administration (EIA) shows a decline in gasoline demand, which dropped from 9.18 million barre…

The City of Raleigh has opened the fourth and final application window for its 2024–2025 Building Up-fit Grant program. The current cycle began on Thursday, April 3, and runs through Sunday, April 27. Award notifications are expected by Friday, May 16. The Building Up-fit Grant is a matching reimbursement initiative that assists small business owners with interior improvements to commercial properties within Raleigh city limits. Designed to promote job creation, economic development, and the revitalization of underused spaces, the grant matches up to 50 percent of qualified construction costs. Projects must include capital improvements and a change in use to qualify. Ap…

A new study from Zoho Corporation reveals that US businesses are falling behind global counterparts in digital workplace transformation, with security gaps and slow adoption of digital tools hindering progress. The Trends in Digital Workplace Transformation report surveyed 4,900 employees worldwide to assess digital transformation maturity and identified critical weaknesses in security and operational efficiency. US Businesses Struggle to Keep Pace The study found that 39% of US organizations remain in the early stages of digital transformation, trailing top-performing global competitors. US businesses ranked 61% in digital transformation maturity, slightly below the 62.…

The home service industry is poised for growth in 2025, fueled by a recovering housing market, increasing consumer confidence, and record-high adoption of digital payments, according to Jobber’s latest Home Service Economic Report: 2024 Review and 2025 Outlook. The report, which aggregates data from over 250,000 home service professionals, details key economic trends and sector-specific insights driving momentum in the industry. Industry Recovery and Market Drivers The report indicates that consumer demand is rebounding, despite economic uncertainty in 2024. While the number of scheduled jobs declined, businesses sustained revenue by adjusting pricing and increasing job …

The City of Long Beach is now accepting applications for its Visual Improvement Program (VIP) Grant, a financial assistance initiative offering up to $1,500 to small businesses and nonprofits impacted by crime or vandalism occurring on or after October 1, 2022. The grant aims to help cover the cost of storefront repairs, boarding, insurance deductibles, and operating expenses. Applications are open on a rolling basis and will remain available until all funding is exhausted. Awards will be issued as funds become accessible, and applicants will be notified if additional information is required during the review process. The City states that a minimum of 50% of grant award…

As small businesses grow their size, project management becomes an increasingly important part of the process. It’s easy to deviate from a standard process when there’s only one employee, or a small handful, but trying to herd a team of dozens or hundreds is impossible without tools to guide them along the same path. Good news: While product management software may seem like the domain of enterprise organizations, small businesses stand to benefit substantially from this offering. Use cases abound, starting with setting up a small business itself. New owners can leverage the software to track and comply with legal requirements, maintain visibility into tax preparation, …

Key Takeaways Evolving Landscape: Small businesses must adapt to rapid changes in technology, consumer preferences, and global challenges to thrive by 2030.Technological Integration: Embracing artificial intelligence and digital marketing tools can streamline operations and enhance customer engagement, helping businesses to adjust effectively.Sustainability Matters: Prioritizing eco-friendly practices is crucial, as consumers increasingly favor brands that demonstrate environmental responsibility.E-Commerce Growth: Building a strong online presence is essential for reaching broader markets, with e-commerce projected to continue expanding significantly.Navigating Challen…