Getting Started

In a groundbreaking move for small businesses, Salesforce has expanded its partnership with OpenAI, integrating its powerful CRM tools with the widely-used ChatGPT platform. This initiative promises to streamline operations, enhance customer relationships, and reshape how businesses engage both employees and consumers. The integration, highlighted in a recent announcement, allows the seamless use of Salesforce’s Agentforce 360 within ChatGPT, revolutionizing daily workflows. Small business owners can now instantly query sales records, analyze customer conversations, and even create visualizations from Tableau—all just by typing a command in ChatGPT. With capabilities lik…

Salesforce is making a significant move in the realm of enterprise search by announcing its intention to acquire Doti, a company renowned for its innovative agentic search solutions. This acquisition is set to bolster Salesforce’s AI research and development initiatives in Israel and aims to create a more unified, intelligent search experience that small businesses can leverage for enhanced productivity. In a landscape where information overload can stiflе decision-making, the integration of Doti’s search capabilities stands to benefit small business owners by streamlining access to vital data. As organizations increasingly rely on technology to drive efficiency, the par…

Salesforce is pushing the boundaries of artificial intelligence (AI) with new tools that can help small businesses harness the power of AI more effectively. Recent developments on the Salesforce Platform promise to streamline data management and improve operational efficiency, enabling companies to focus on growth while reducing risks related to data handling. Many small business owners have felt the growing pains of integrating AI into their operations, often stymied by complex data landscapes and inconsistent governance practices. According to a RAND study, over 80% of AI projects face challenges that impede their potential value, primarily due to poor data quality and…

Many small business owners understand that artificial intelligence (AI) holds the key to driving efficiency and enhancing customer experiences. However, turning AI potential into practical applications often stumbles over a major hurdle: the “context gap.” Salesforce recently announced innovative advancements aimed at bridging this gap, significantly lowering the risks that small businesses face when integrating AI into their operations. The importance of context in AI cannot be overstated. According to recent findings, over 80% of AI initiatives fail primarily due to this context gap—AI models may be competent in recognizing patterns but often lack the specific knowledg…

Salesforce is stepping up its game in the analytics world with its recent acquisition of Spindle AI, a platform renowned for its advanced agentic analytics capabilities. Small business owners might just find this development revolutionary in making data-driven decisions simpler, more effective, and faster. Spindle AI’s cutting-edge technology blends advanced artificial intelligence (AI) and machine learning with sophisticated data modeling. This fusion allows businesses to navigate complex datasets and derive actionable insights rapidly. For small business owners often overwhelmed by data, such technology promises a means to unlock its value without getting bogged down i…

Salesforce has unveiled powerful new tools designed to enhance the visibility and performance of AI agents, an advancement that holds significant implications for small businesses looking to optimize their operational efficiency and customer interactions. As the adoption of AI technologies surges, the ability to monitor and analyze agent behavior is becoming a critical requirement for organizations aiming to scale effectively. The post-deployment phase of AI agents often represents a challenge for businesses. After launching their first agents, organizations face the daunting task of ensuring these entities operate efficiently and effectively in real-world scenarios. Sal…

Salesforce is making waves in the tech landscape with its recent announcement of acquiring Apromore, a prominent provider of process intelligence software. This strategic move is expected to significantly enhance Salesforce’s capabilities, particularly in the realm of agentic process automation—an area that can greatly benefit small businesses eager to optimize their operations. With Apromore’s advanced technology integrated into the Salesforce platform, small business owners can anticipate a transformative impact on how they manage their processes. “Apromore gives customers the end-to-end visibility they need to understand how their business truly operates,” stated Stev…

Salesforce and Google have announced a significant expansion of their partnership, integrating Google’s Gemini AI models into Agentforce and strengthening ties between Salesforce Service Cloud and Google Customer Engagement Suite. The move aims to enhance AI-powered customer service capabilities, providing businesses with more flexibility in deploying AI agents. With the integration of Google’s Gemini AI models, Agentforce agents will be able to process images, audio, and video, handle complex tasks using Gemini’s multi-modal capabilities, and leverage real-time insights from Google Search through Vertex AI. “Through our expanded partnership with Google Cloud and deep i…

Salesforce has announced the launch of Agentforce for HR Service, a new set of AI-powered tools embedded within its HR Service platform designed to simplify and personalize employee support experiences. Now available through Slack and the Employee Portal, Agentforce for HR Service helps employees get answers to HR questions and complete common tasks without filing tickets or switching between systems. The new capabilities aim to reduce the burden on overextended HR teams, 90% of whom report being stretched thin, while also improving employee productivity and satisfaction. With Agentforce, employees can manage time-off requests, update personal and direct deposit details,…

Salesforce recently introduced an innovative solution aimed at alleviating the mounting pressures faced by nonprofits—Agentforce Nonprofit. As funding cuts and workforce burnout plague these organizations, the timing couldn’t be better. According to Salesforce, nonprofits are struggling to meet growing demand while employees are overwhelmed with mundane administrative tasks that detract from mission-critical work. For small business owners involved in the nonprofit sector, this launch could hold vital significance. Agentforce Nonprofit, which previously operated under the name Nonprofit Cloud, features a suite of new AI agents specifically designed to simplify essential …

Retailers are increasingly turning to AI agents to stay competitive in a fast-evolving marketplace, according to Salesforce’s sixth Connected Shoppers Report. The report reveals that 75% of retail decision-makers believe AI agents will be essential to beat the competition within the next year. Salesforce’s findings are based on dual surveys of 8,350 shoppers and 1,700 retail industry leaders. The data points to a shifting landscape marked by rising customer acquisition costs, increasing returns, and changing consumer behaviors that require a new approach to retail operations. AI and Unified Commerce Emerge as Strategic Priorities To manage growing complexities across di…

As the landscape of business technology evolves, the alliance between Salesforce and Amazon Web Services (AWS) is set to redefine the way small businesses harness artificial intelligence. Salesforce recently announced significant advancements in AI tools through their partnership with AWS, highlighting the rapid adoption of AI agents as essential systems in workplaces. For small businesses, these developments promise not just improved efficiency but also a transformative effect on customer interactions. Salesforce’s Agentic Enterprise Index revealed that in the first half of 2025, the deployment of AI agents jumped an astonishing 119%. Businesses are seeing a 65% month-o…

Salesforce is making a significant commitment to the future of artificial intelligence (AI) and economic growth in San Francisco. With plans to invest $15 billion over the next five years, the company aims to establish the city as the global epicenter for AI innovation. This announcement comes ahead of the Dreamforce conference, which is set to bring nearly 50,000 attendees to the city and contribute an estimated $130 million in local revenue. Marc Benioff, Chair and CEO of Salesforce, expressed the company’s ambitions, stating, “San Francisco is a city of innovation, talent, and vision. This $15 billion investment reflects our deep commitment to our hometown — advancing…

Salesforce (NYSE: CRM) has launched AgentExchange, a new marketplace integrated into its Agentforce platform, aimed at expanding opportunities in the $6 trillion digital labor market. The company announced that AgentExchange debuts with over 200 partners, including Google Cloud, Docusign, and Box, offering trusted AI solutions that businesses can use to build AI agents efficiently. Building on the success of AppExchange, Salesforce’s long-established enterprise cloud marketplace, AgentExchange provides a platform for developers, partners, and the Agentblazer community to create, distribute, and monetize agentic AI components. AgentExchange offers businesses access to hu…

Salesforce is making significant strides in the realm of artificial intelligence with its recent introduction of Agentforce 360 at Dreamforce 2025. This innovative platform aims to redefine how businesses operate by integrating humans and AI in a way that enhances productivity rather than replacing human jobs. As small business owners face an ever-changing landscape, understanding this technology and its implications becomes crucial. Agentforce 360 is described as the world’s first platform designed to seamlessly connect employees and AI agents within a single, trusted system. This integration means that every employee can achieve more every day, every interaction with c…

Salesforce has introduced Agentforce for Financial Services, a new offering that delivers pre-built, role-based AI agents to help financial institutions automate front-office operations and maintain regulatory compliance amid workforce challenges and rising customer expectations. Announced May 21, 2025, Agentforce is designed to support financial advisors, bankers, insurers, and loan officers by reducing the time spent on administrative work and enabling more direct client engagement. Operating within the Financial Services Cloud, Agentforce uses industry-specific data, workflows, and compliance controls to automate tasks while adhering to firm standards and regulatory r…

In today’s fast-paced business world, small companies often find themselves drowning in IT-related tasks that divert valuable resources from core activities. Salesforce’s latest announcement, the Agentforce IT Service, aims to rescue organizations from this cycle of inefficiency by streamlining IT service management through autonomous AI capabilities and a user-friendly interface. Small business owners feel the strain when employees lose an average of 352 hours each year dealing with IT issues—time that could be spent driving growth and innovation. As Salesforce emphasizes, the traditional ticket-based IT Service Management (ITSM) model is not only outdated but also burd…

Salesforce recently unveiled its innovative Agentforce Sales app during Dreamforce, aimed at transforming the user experience for small businesses relying on Customer Relationship Management (CRM) tools. This new feature integrates the capabilities of ChatGPT, allowing sales teams to navigate the complexities of customer relationships with enhanced efficiency and intelligence. Imagine a sales environment where your CRM is no longer just a database, but a dynamic conversational partner. The Agentforce Sales app leverages the powerful AI capabilities of ChatGPT to streamline tasks and improve productivity, especially for small business owners who often juggle multiple role…

Security and compliance challenges are not just the concerns of large enterprises; small businesses face these hurdles too. In fact, a recent report highlighted that nearly half of security leaders spend more time configuring and troubleshooting tools than actively mitigating threats. To address these rising issues, Salesforce has unveiled Agentforce, a dynamic solution designed to enhance security and simplify compliance, tailored for businesses of all sizes. This new feature acts like a digital assistant, automating complex tasks and considerably reducing the workload for security and compliance teams. This could be a game-changer for small business owners who often ju…

As small businesses increasingly integrate Artificial Intelligence (AI) into their operations, the dawn of a new tool could change the way they manage and coordinate AI agents. Salesforce recently announced the launch of MuleSoft Agent Fabric, a comprehensive solution designed to streamline the orchestration, governance, and monitoring of AI agents across a business environment. With the potential to transform how small businesses utilize AI, this innovation could help them navigate the complexities of agent sprawl, enhance operational transparency, and improve customer experiences. The rise of AI technology has enabled businesses to develop numerous AI agents that can a…

Salesforce Ventures, a subsidiary of the tech giant Salesforce, is making significant strides in the rapidly evolving realm of artificial intelligence (AI) with its AI fund, now totaling over $850 million in deployed investments. Small business owners should pay close attention to these developments, as the investment in AI is poised to redefine the competitive landscape and create numerous opportunities for innovation. This move follows Salesforce’s impressive expansion of its AI fund to $1 billion last year and positions its portfolio in line with leading innovators in the AI sector. With investments in 35 AI-first companies, including names like Anthropic and Cohere, …

Saltbox, the Atlanta-based co-warehousing and logistics company, announced the launch of its new Access Plan on May 22, 2025, aiming to lower the barrier of entry for small and emerging product-based businesses looking for flexible logistics and workspace solutions. The Access Plan is a new, low-cost membership tier that allows entrepreneurs to work onsite at any Saltbox location and access key logistics services without the commitment of leasing a dedicated warehouse suite. With this plan, Saltbox seeks to broaden its reach and empower a wider range of business owners, including solopreneurs, ecommerce startups, and early-stage brands. “At Saltbox, our mission is to re…

Saltbox, a leading flexible co-warehousing and logistics provider, has announced the launch of the Luck of the Entrepreneur grant to support small businesses. Timed with St. Patrick’s Day, the initiative offers financial assistance to entrepreneurs, reinforcing Saltbox’s commitment to helping small business owners scale effectively. In response to ongoing supply chain challenges, rising costs, and operational obstacles, Saltbox is offering more than just financial aid. The company is providing access to a business community, expert logistics advice, and professional development resources to help entrepreneurs grow. “At Saltbox, we know that success in entrepreneurship i…

San Antonio is launching a new $1.4 million grant program to support small businesses affected by city-led construction projects, according to the latest from San Antonio Report. The initiative, presented by the city’s Economic Development Department, includes three separate grants to provide assistance before, during, and after construction. The largest of the three, the Stabilization Construction Grant, is backed by $1 million and will offer up to $35,000 to eligible businesses along streets like South Alamo and within the Zona Cultural. To qualify, businesses must demonstrate net revenue losses from the past year. An estimated 266 businesses could benefit from this fu…

A San Diego restaurant owner has been sentenced to 42 months in federal prison for defrauding COVID-19 relief programs and filing false tax returns, the U.S. Department of Justice announced Friday. Leronce Suel, the majority owner of Rockstar Dough LLC and Chicken Feed LLC, operated restaurants in the San Diego area, including Streetcar Merchants in the North Park neighborhood. According to court documents and evidence presented at trial, Suel conspired with others to underreport more than $1.7 million in gross receipts on Rockstar Dough’s 2020 corporate tax return and COVID-19 relief applications. As a result of the scheme, Suel’s businesses fraudulently obtained $1,77…