Business Ideas and Inspiration

Retailers are increasingly turning to AI agents to stay competitive in a fast-evolving marketplace, according to Salesforce’s sixth Connected Shoppers Report. The report reveals that 75% of retail decision-makers believe AI agents will be essential to beat the competition within the next year. Salesforce’s findings are based on dual surveys of 8,350 shoppers and 1,700 retail industry leaders. The data points to a shifting landscape marked by rising customer acquisition costs, increasing returns, and changing consumer behaviors that require a new approach to retail operations. AI and Unified Commerce Emerge as Strategic Priorities To manage growing complexities across di…

Small business owners know that their success doesn’t just happen by chance. It takes years of hard work, dedication, and the know-how to make it prosper. Growing a business takes a strategic approach. In an ideal world, business owners would throw money at every possible idea and see what sticks. But the reality is they don’t have unlimited resources. Instead, they should determine where and how to invest in their business to see the reap the greatest reward. I’ve been a business owner for more than three decades. During that time, I’ve tried different approaches to scaling my business. What’s emerged are some clear patterns of what does and doesn’t drive long-term gro…

This week, our Small Biz Breakdown crew is flying without a net, per se. There’s no agenda – not as if they’re always following the one they sometimes have – and the conversation could go anywhere. Like most weeks, however, the discussion always seems to focus on the latest in AI. And this week is no different. Zeroing in on news this week from Verizon, the Small Biz Breakdown crew discusses at length agentic AI. Is this just the next Metaverse, as one panelist suggests it could be? Or is there more to this emerging trend? Check out what everyone’s got to say on this hot topic in the latest episode of Small Biz Breakdown. Check out the latest small business news headli…

Meta announced it will begin testing its new Community Notes feature across Facebook, Instagram, and Threads in the United States starting March 18. This marks the beginning of Meta’s transition away from its third-party fact-checking program, which the company revealed in January it would discontinue in favor of a crowd-sourced model. Community Notes is designed to allow users to add context to posts, similar to the existing system used by X (formerly Twitter). Meta said, “We expect Community Notes to be less biased than the third party fact checking program it replaces because it allows more people with more perspectives to add context to posts.” Initially, notes writ…

Zoom has announced a significant expansion of its AI Companion platform, introducing new agentic AI skills and custom agent capabilities that span across Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, and Zoom Contact Center. The announcement, made March 17 during a company event in Orlando, highlights more than 45 innovations aimed at boosting productivity, simplifying workflows, and strengthening relationships through enhanced AI functionality. “AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,” said Smita Hashim, chief product officer at Zoo…

Walmart has unveiled Wally, a generative AI-powered assistant developed to enhance the productivity of its merchants by automating key merchandising tasks. The company announced the tool on March 18, describing it as a “productivity multiplier” designed to streamline data analysis, operational support, and reporting processes for Walmart’s sourcing teams. According to the company, Wally was built using Walmart’s proprietary data and is aimed at eliminating the manual effort traditionally required for core merchandising functions. Tasks such as data entry and analysis, root cause identification for product performance, advanced calculations, and how-to support are now han…

Optimum Business and the LIA Foundation have announced the relaunch of the L.O.C.A.L. (Lifting Our Community Businesses Across Long Island) Small Business Grants, aimed at supporting small businesses across Nassau and Suffolk Counties. Now in its second year, the program will award $5,000 grants to 40 selected small businesses, along with two grand prize grants of $25,000—one each for a business in Nassau and Suffolk County. According to the announcement, the program’s goal is to invest directly in the local economy by helping small businesses grow and thrive. The L.O.C.A.L. grants are made possible through Optimum Business, the program’s founding partner. “Optimum Busi…

ResponseForce1, a Florida-based IT services firm with experience in disaster response and cybersecurity, has announced the launch of a new suite of compliance and security services designed specifically for small and medium-sized businesses (SMBs). The new Managed Services solution, branded RF1-TS, is set to go live on April 15, 2025. According to the company, the RF1-TS suite aims to help SMBs achieve and maintain compliance with NIST 800-171 and the Cybersecurity Maturity Model Certification (CMMC), providing customers with the tools necessary to take control of their IT environments. Comprehensive Services and Continuous Support The new offering includes Managed Serv…

After a period of relative stability, the national average for a gallon of gasoline has climbed by 4 cents over the past week, reaching $3.12, according to AAA. The price increase comes despite crude oil prices remaining below $70 per barrel and is largely attributed to the seasonal transition to summer-blend gasoline, which is more expensive to produce due to its reduced volatility in warm temperatures. The national average for public electric vehicle (EV) charging remained unchanged at 34 cents per kilowatt hour. Supply and Demand Factors New data from the Energy Information Administration (EIA) shows a decline in gasoline demand, which dropped from 9.18 million barre…

San Antonio is launching a new $1.4 million grant program to support small businesses affected by city-led construction projects, according to the latest from San Antonio Report. The initiative, presented by the city’s Economic Development Department, includes three separate grants to provide assistance before, during, and after construction. The largest of the three, the Stabilization Construction Grant, is backed by $1 million and will offer up to $35,000 to eligible businesses along streets like South Alamo and within the Zona Cultural. To qualify, businesses must demonstrate net revenue losses from the past year. An estimated 266 businesses could benefit from this fu…

The California Chamber of Commerce has announced the launch of the first Small Business Grant Awards, offering $20,000 in total funding to support small businesses across the state. In partnership with the Sacramento Host Committee, the California Retailers Association, the California Restaurant Association, the California New Car Dealers Association, Western Growers, and Visit California, CalChamber will award four $5,000 grants to selected recipients. Two of the grants will go to small businesses impacted by recent wildfires in Los Angeles—specifically one business affected by the Eaton Fire and another by the Palisades Fire. The remaining two grants will be awarded to…

Verizon Business has introduced Verizon Business Assistant, a generative AI-powered text messaging solution designed to help small businesses automate customer interactions. This tool provides instant responses to frequently asked questions, learns from interactions, and connects customers to live employees when needed. AI-Powered Customer Support Verizon Business Assistant enables small businesses to enhance customer engagement by automating responses via text messaging 24/7. According to Verizon Business, this tool helps businesses save time, serve more customers efficiently, and gain valuable insights into customer needs and preferences. “Small business owners are co…

Wix has introduced Wix Functions, a no-code solution that allows users to create customized business flows, automate pricing and checkout rules, and tailor app behavior. This new tool provides businesses with greater flexibility to adapt operations to their specific needs without requiring technical expertise. Wix Functions features an intuitive visual function builder, enabling users to define business logic using conditions, variables, formulas, and dynamic values. The tool allows businesses to customize pricing rules, enforce checkout conditions, and implement tailored loyalty rewards. Users can start from scratch or modify templates designed for specific Wix apps. B…

Adobe (Nasdaq: ADBE) has announced new AI-driven capabilities in Adobe Experience Cloud aimed at helping businesses deliver highly personalized and seamless customer experiences across multiple channels. The announcement was made at Adobe Summit, the company’s flagship digital experience conference. The new AI-powered tools include an AI-first module in Adobe Journey Optimizer (AJO) and enhancements to Adobe Experience Manager (AEM), both designed to optimize omnichannel performance and improve web engagement. According to Adobe, these innovations leverage its AI Platform, which integrates AI agents from Adobe, third-party providers, and commercially safe Firefly models …

A new survey from Paychex reveals that small businesses across the U.S. are increasingly adopting artificial intelligence (AI) to enhance productivity, revenue, and workforce development. According to the study, which surveyed over 1,000 business owners and HR leaders, 72% of small businesses have a positive outlook on AI, despite ongoing concerns about data accuracy, security, and privacy. Among businesses currently using AI, 66% reported increased productivity as a key benefit. Additional advantages cited by respondents included cost savings (44%), revenue growth (40%), improved recruiting (35%), higher employee satisfaction (34%), and enhanced customer acquisition (34…

Adobe has announced new enhancements to Adobe Firefly Services and Firefly Custom Models, aimed at helping businesses meet the rising demand for personalized content across multiple digital platforms. The announcement was made at Adobe Summit, the company’s flagship digital experience conference. Firefly Services, a suite of generative AI tools for enterprises, now supports video and 3D content, broadening its capabilities in multimedia production. The introduction of Firefly Creative Production provides a no-code interface that automates repetitive content production tasks, streamlining workflows for marketing and creative teams. Additionally, Custom Models now integrat…

NordVPN’s identity theft protection solution, NordProtect, is now available as a stand-alone service in the United States, allowing users to access identity theft protection without purchasing a NordVPN Prime plan. In addition to this change, NordProtect now includes online fraud coverage, providing financial compensation for victims of various online scams and fraudulent activities. Expanded Protection Against Online Scams NordProtect’s new online fraud coverage offers support for users affected by scams such as romance fraud, marketplace fraud, QR code scams, and fraudulent credit card charges. These protections aim to mitigate financial losses caused by cybercriminals…

vcita, a technology platform serving small businesses and the organizations that support them, has announced an advanced upgrade to its BizAI product, introducing agentic AI capabilities designed specifically for SMBs. The latest version of BizAI aims to blend automation with human oversight, allowing businesses to streamline essential operations while maintaining control. According to vcita, the updated BizAI can assist with key tasks such as responding to clients, booking appointments, generating estimates, and providing data-driven insights. “With this advanced upgrade of BizAI, we’re closing the gap between enterprise-grade AI and the realities of running a small bus…

Business communications and collaboration face big changes and a software tool from Zoho leads the way. Zoho Cliq changes the way teams communicate and work together even at great distances. “Zoho Cliq is a part of the Unified Communication and Collaboration stack. It basically helps teams work together more efficiently by integrating all your communication and collaboration needs into one platform,” explains Shanthana Lakshmi S, Senior Marketing Analyst for Zoho Cliq. How Technology Forces Changes in Communications and Collaboration One big change involves how close in proximity team members need to be in physical space. Take a look at this example. You come into th…

The U.S. Small Business Administration (SBA) has announced the national program and specialty award winners for the 2025 National Small Business Week, which will take place from May 4-10. The awards recognize businesses and resource partners for their contributions in government contracting, disaster recovery, and key areas such as exporting, small business investment, and surety bonding. “SBA is proud to recognize excellence across our small businesses and key resource partners,” said SBA Administrator Kelly Loeffler. “As we prepare to highlight just a few of the many success stories during National Small Business Week, we are laser-focused on our mission to empower Ame…

Ferrero North America has launched the 2025 Famous Amos Ingredients for Success (IFS) Entrepreneurs Initiative in partnership with the U.S. Black Chambers, Inc. Now in its fifth year, the program provides financial support and resources to early-stage Black business owners. This year, IFS will award a total of $150,000 in grants, with three recipients each receiving $50,000, along with mentorship and access to networking and educational tools. The IFS initiative was created to honor the legacy of Wally Amos, the founder of Famous Amos, and to celebrate the qualities that make business owners unique. “Wally Amos was boldly original, and his vision and impact are still par…

TeamViewer, a global provider of remote connectivity and workplace digitalization solutions, has announced a new initiative offering free one-year licenses of TeamViewer Remote to eligible women-led startups and small businesses. This initiative, launched in celebration of International Women’s Day, aims to support female entrepreneurs by providing secure remote access and IT support capabilities. The offer is available through March 31, 2025, for businesses with a female CEO or co-founder. Eligible businesses must have between 5 and 31 employees, be no more than 10 years old, and be registered in the United States, the United Kingdom, or Germany. Additionally, businesse…

Hostinger has announced the global launch of Hostinger Horizons, an AI-powered no-code web app solution designed to help businesses and individuals create fully functional web apps without coding skills. The platform enables users to develop, publish, and host web apps without relying on third-party integrations. “To realize your idea online, you often need either money, time, or knowledge – and very often – all of it. We aim for a completely new user experience where all you need is an idea, and you can make it a reality in minutes without any hassle. I believe that Hostinger Horizons will change the way small businesses operate and the way people think about the possib…

This week, our Small Biz Breakdown crew is back and talking about some of the biggest stories that matter most to small business owners and entrepreneurs right now. Check out the always lively discussion of this week’s panel as they discuss some of the latest innovations in AI technology, specifically a new offering from OpenAI, as well as a talk about some of the latest economic conditions and how they affect small business owners nationwide. See what they had to say about these topics and much more on this week’s episode of Small Biz Breakdown below … Small Business News Here are the top headlines from Small Business Trends from the last week that are important to …