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Elizabeth Gore, business leader, humanitarian, and co-founder and President of Hello Alice, has launched a new weekly video podcast with Yahoo Finance titled The Big Idea with Elizabeth Gore. The show focuses on providing small business owners with the knowledge and resources needed to turn their ideas into reality. The podcast aims to share entrepreneurial stories and inspire listeners by arming them with actionable information to grow their businesses or start new ventures. “Entrepreneurs and small business owners drive our country’s economy forward. With a record number of small businesses launching in our communities, my goal is to help every citizen live the American Dream. On the Big Idea, we will break down barriers for entrepreneurs and lift up opportunities for every person wanting to be their own boss,” said Gore. Since co-founding Hello Alice in 2017, Gore has helped build a network of over 1.5 million small business owners, distributed more than $57 million in grants, and supported industries ranging from retail and technology to sustainable energy. Through her new partnership with Yahoo Finance, Gore seeks to expand her mission of empowering entrepreneurs at scale. “By hosting the Big Idea on Yahoo Finance, I’m looking forward to elevating business owners’ stories and providing actionable insights to small business owners at a scale like never before. I am blown away to be joining the number one finance news source that is already trusted by so many,” Gore said. Yahoo Finance also expressed enthusiasm about the new addition to its content lineup. “Over the past year, we invested in expanding our programming lineup with the launch of new shows and podcasts, and welcomed new financial creators and influencers into our newsroom,” said Anthony Galloway, Head of Content at Yahoo Finance. “By diversifying our programming and talent roster, Yahoo Finance is introducing unique points-of-view that make financial topics more engaging, actionable, and personalized. Small business owners are a vital part of our audience, so we’re excited to welcome Elizabeth Gore from Hello Alice, whose insights and expertise will help us serve and connect with this important cohort in meaningful ways.” The Big Idea with Elizabeth Gore is now available on Spotify, Apple Podcasts, iHeart, Pandora, and Amazon Music. New episodes are released weekly on Thursdays and can also be viewed on the Yahoo Finance streaming channel, accessible through yahoofinance.com, Amazon Prime Video, Samsung TV, Fire TV, Vizio, Haystack, DirectTV, and other streaming platforms. This article, "Elizabeth Gore Launches ‘The Big Idea’ Podcast with Yahoo Finance" was first published on Small Business Trends View the full article

Elizabeth Gore, business leader, humanitarian, and co-founder and President of Hello Alice, has launched a new weekly video podcast with Yahoo Finance titled The Big Idea with Elizabeth Gore. The show focuses on providing small business owners with the knowledge and resources needed to turn their ideas into reality. The podcast aims to share entrepreneurial stories and inspire listeners by arming them with actionable information to grow their businesses or start new ventures. “Entrepreneurs and small business owners drive our country’s economy forward. With a record number of small businesses launching in our communities, my goal is to help every citizen live the American Dream. On the Big Idea, we will break down barriers for entrepreneurs and lift up opportunities for every person wanting to be their own boss,” said Gore. Since co-founding Hello Alice in 2017, Gore has helped build a network of over 1.5 million small business owners, distributed more than $57 million in grants, and supported industries ranging from retail and technology to sustainable energy. Through her new partnership with Yahoo Finance, Gore seeks to expand her mission of empowering entrepreneurs at scale. “By hosting the Big Idea on Yahoo Finance, I’m looking forward to elevating business owners’ stories and providing actionable insights to small business owners at a scale like never before. I am blown away to be joining the number one finance news source that is already trusted by so many,” Gore said. Yahoo Finance also expressed enthusiasm about the new addition to its content lineup. “Over the past year, we invested in expanding our programming lineup with the launch of new shows and podcasts, and welcomed new financial creators and influencers into our newsroom,” said Anthony Galloway, Head of Content at Yahoo Finance. “By diversifying our programming and talent roster, Yahoo Finance is introducing unique points-of-view that make financial topics more engaging, actionable, and personalized. Small business owners are a vital part of our audience, so we’re excited to welcome Elizabeth Gore from Hello Alice, whose insights and expertise will help us serve and connect with this important cohort in meaningful ways.” The Big Idea with Elizabeth Gore is now available on Spotify, Apple Podcasts, iHeart, Pandora, and Amazon Music. New episodes are released weekly on Thursdays and can also be viewed on the Yahoo Finance streaming channel, accessible through yahoofinance.com, Amazon Prime Video, Samsung TV, Fire TV, Vizio, Haystack, DirectTV, and other streaming platforms. This article, "Elizabeth Gore Launches ‘The Big Idea’ Podcast with Yahoo Finance" was first published on Small Business Trends View the full article

Key Takeaways Understanding Zoom Fatigue: It’s a mental and physical exhaustion caused by prolonged video conferencing, affecting productivity and engagement in remote work settings. Identifying Causes: Key contributors include cognitive overload from constant screen interactions, limited social cues in video calls, technical issues, lack of breaks, and blurred boundaries between work and personal life. Recognizing Symptoms: Physical signs include eye strain, musculoskeletal issues, and headaches, while mental symptoms may involve cognitive overload and decreased engagement. Implementing Strategies: Effective approaches to combat Zoom fatigue include setting clear boundaries for video calls, effectively scheduling breaks, and reducing overall on-screen time. Utilizing Tools and Resources: Incorporate focus and time management apps like Trello and Todoist, along with mindfulness techniques such as deep breathing exercises and movement breaks to enhance productivity. Promoting Well-being: Fostering a supportive workplace culture that encourages discussion of stress and the incorporation of wellness initiatives can mitigate the impact of Zoom fatigue on employees. In today’s digital world, video calls have become the norm, but they can leave you feeling drained and exhausted. Zoom fatigue is a real phenomenon that affects productivity and mental well-being. You might find yourself struggling to focus or feeling overwhelmed after back-to-back virtual meetings. Understanding the causes of Zoom fatigue is the first step in combating it. By recognizing the unique challenges of video conferencing, you can adopt strategies to reclaim your energy and enhance your overall experience. Let’s explore practical tips and techniques that’ll help you fight this modern-day exhaustion and make your virtual interactions more enjoyable. Understanding Zoom Fatigue Zoom fatigue signifies the exhaustion experienced after extended periods of virtual communication. As a small business owner, recognizing its impact on employee productivity and engagement is crucial for maintaining an effective remote workforce. Defining Zoom Fatigue Zoom fatigue refers to the mental and physical exhaustion stemming from video conferencing, primarily due to prolonged focus on screen interactions. It manifests through symptoms like fatigue, anxiety, and diminished attention, potentially affecting team dynamics and overall job performance. Acknowledging this phenomenon allows you to implement strategies that enhance employee well-being and productivity. Causes of Zoom Fatigue Several factors contribute to Zoom fatigue within your small business environment: Cognitive Load: Constantly processing visual and auditory stimuli during video calls increases mental strain. This mental overload often hampers effective communication and collaboration among team members. Social Dynamics: Video meetings limit non-verbal cues, leading to misunderstandings. The pressure to maintain eye contact can also create discomfort and reduce engagement levels. Technical Issues: Complications with technology often disrupt meetings, causing frustration. Lagging connections or unclear audio can exacerbate fatigue. Reduced Breaks: A lack of structured breaks during back-to-back meetings prevents recovery. Ensuring adequate downtime between sessions improves focus and morale. Work-Life Blend: The difficulty in separating professional and personal life in a remote work setting can lead to burnout. Promoting a healthy work-life balance is essential for sustaining employee motivation and satisfaction. By understanding these causes, you can take proactive steps to combat Zoom fatigue, fostering a more productive and engaged team in your small business. Signs and Symptoms Recognizing the signs of Zoom fatigue helps you address its impact on your small business. This fatigue can manifest in both physical and mental ways, adversely affecting productivity and employee engagement. Physical Indicators Zoom fatigue often presents several physical symptoms. Your team might experience: Eye Irritation and Vision Problems: Prolonged screen time leads to blurred vision, headaches, and discomfort in the muscles around the eyes. Consider encouraging regular breaks to reduce screen strain. Musculoskeletal Issues: Stiffness in the back, neck, and shoulders can arise from poor workspace ergonomics. Encourage employees to adjust their setups for better posture and comfort, minimizing long-term complications like arthritis. Headaches and Migraines: Frequent headaches are common among team members facing Zoom fatigue. Provide resources for stress management techniques and promote wellness initiatives to alleviate this symptom. Sleep Disorders: Irregular hours and the stress of constant video calls can disrupt sleep quality. Support your team’s work-life balance by setting reasonable hours for meetings and allowing flexible schedules. Mental Indicators In addition to physical symptoms, Zoom fatigue affects mental well-being. Watch for indicators such as: Cognitive Overload: Constantly processing visual and auditory stimuli during meetings can lead to decreased concentration and sharpness. Limit the length and frequency of virtual calls to combat this fatigue. Anxiety and Stress: The pressure of performing well on video calls may increase anxiety levels. Foster a supportive workplace culture where employees feel comfortable discussing their concerns and implementing relaxation strategies. Decreased Engagement: As fatigue sets in, participation in meetings may decline. Promote employee motivation through interactive sessions and team-building activities that break the monotony of virtual interactions. By recognizing these signs and symptoms of Zoom fatigue, you can take proactive steps to improve employee wellness, enhance productivity, and foster a positive remote workforce culture in your small business. Strategies for Fighting Zoom Fatigue You can adopt several strategies to combat Zoom fatigue and enhance your workforce’s productivity. Implementing these approaches focuses on establishing boundaries, utilizing breaks, and reducing on-screen time. Setting Boundaries Avoid Multitasking: Multitasking during video meetings increases cognitive load. Close distracting tabs and programs, put away your phone, and focus solely on the meeting. This practice enhances employee engagement and ensures valuable insights emerge during discussions. Assess the Necessity of Video Calls: Not every discussion requires video. Consider using phone calls or emails for issues that don’t necessitate video conferencing. This shift can reduce the overall time spent in virtual meetings and fosters a more efficient communication strategy. Minimize Self-View: Constantly seeing yourself on-screen can affect focus and increase self-consciousness. Hide your self-view or take breaks from it. Limiting your self-image can alleviate stress and contribute to a more relaxed meeting environment. Utilizing Breaks Effectively Schedule Breaks Between Meetings: Avoid back-to-back video calls by scheduling at least a 5-10 minute break in between. These breaks can help clear your mind and reduce mental fatigue. Encourage your team to step away from their screens during these intervals. Encourage Movement: Suggest that team members use break time for stretching or quick walks. Physical activity enhances overall well-being, combating the sedentary nature of video calls. Promoting movement can foster a healthier workplace culture. Incorporate Breathing Exercises: Recommend breathing exercises during breaks. Simple techniques can help employees manage stress and improve focus, translating into better performance during meetings. Reducing On-Screen Time Limit Meeting Length: Keep meetings concise by establishing a clear agenda and sticking to designated time limits. Shortening meeting lengths leads to more focused discussions and less fatigue for all participants. Consider Alternative Communication Tools: Explore text-based tools for quick updates or project status reports. This approach decreases the reliance on visual meetings, allowing for smoother communication without increased fatigue. Encourage Offline Alternatives: Promote using offline methods for non-critical discussions. Informal conversations, emails, or project management tools reduce the strain on online video platforms, making daily operations more efficient. By implementing these strategies, you can significantly reduce Zoom fatigue within your small business. Encourage employees to actively participate in creating a healthier virtual work environment while improving overall productivity and engagement. Tools and Resources Utilizing effective tools and resources helps combat Zoom fatigue and maintain productivity in your small business. Both focus and mindfulness techniques play a significant role in enhancing employee well-being. Apps for Focus and Time Management Implementing time management apps can boost productivity and reduce cognitive overload. Popular options include: Trello: Organizes tasks visually, making it easier to plan meetings and projects. Todoist: Helps prioritize tasks, ensuring employees focus on essential activities. Pomodoro Timer: Encourages short bursts of work followed by five-minute breaks, maximizing efficiency. Adding these apps into your routine can streamline workflows and keep your team engaged. Techniques for Mindfulness Incorporating mindfulness techniques into your daily meetings can foster a supportive work environment. Consider these practices: Deep Breathing Exercises: Encourage employees to take a few moments for deep breaths before calls, helping to reduce stress. Short Reflective Sessions: Allow ten minutes of silence for team members to gather their thoughts before discussing agenda items. Movement Breaks: Promote stretching or light physical activity during meetings to improve focus and reduce fatigue. Adopting these mindfulness techniques should enhance employee satisfaction and engagement, fostering a healthier workplace culture in your business. Conclusion Fighting Zoom fatigue is essential for maintaining your productivity and well-being. By recognizing the signs and implementing effective strategies you can create a healthier virtual work environment. Establishing boundaries utilizing breaks and assessing the necessity of video calls are crucial steps. Incorporating mindfulness practices and using time management tools can significantly enhance your focus and reduce cognitive overload. Remember that small changes can lead to substantial improvements in your daily routine. Prioritizing your mental and physical health will not only benefit you but also contribute to a more engaged and productive team. Embrace these strategies and take control of your virtual work experience. Frequently Asked Questions What is Zoom fatigue? Zoom fatigue is the mental and physical exhaustion individuals experience after extended video conferencing. It results from constant visual and auditory stimuli, leading to feelings of fatigue, anxiety, and diminished attention, which can impair productivity and mental well-being. What causes Zoom fatigue? Key causes of Zoom fatigue include cognitive overload from processing stimuli, lack of non-verbal cues, technical disruptions, reduced breaks, and the blending of work and personal life. Understanding these factors is crucial to mitigating their effects. What are the symptoms of Zoom fatigue? Symptoms of Zoom fatigue can manifest physically and mentally. Physical signs include eye irritation, headaches, and sleep issues, while mental signs encompass cognitive overload, anxiety, and decreased engagement during meetings. How can I reduce Zoom fatigue? To combat Zoom fatigue, establish boundaries, schedule breaks, and limit on-screen time. Avoid multitasking, assess meeting necessity, minimize self-view, and consider alternative communication tools to improve focus and productivity. What tools can help manage Zoom fatigue? Utilizing time management apps like Trello, Todoist, and Pomodoro Timer can streamline workflows and reduce cognitive overload. Incorporating mindfulness practices such as deep breathing and movement breaks into meetings further enhances employee well-being. Why is addressing Zoom fatigue important? Addressing Zoom fatigue is vital for maintaining productivity and mental health in remote work environments. Recognizing and addressing its causes and symptoms fosters a healthier workplace culture and enhances overall employee engagement. Image Via Envato This article, "Effective Strategies for Fighting Zoom Fatigue and Boosting Productivity" was first published on Small Business Trends View the full article

Key Takeaways Understanding Zoom Fatigue: It’s a mental and physical exhaustion caused by prolonged video conferencing, affecting productivity and engagement in remote work settings. Identifying Causes: Key contributors include cognitive overload from constant screen interactions, limited social cues in video calls, technical issues, lack of breaks, and blurred boundaries between work and personal life. Recognizing Symptoms: Physical signs include eye strain, musculoskeletal issues, and headaches, while mental symptoms may involve cognitive overload and decreased engagement. Implementing Strategies: Effective approaches to combat Zoom fatigue include setting clear boundaries for video calls, effectively scheduling breaks, and reducing overall on-screen time. Utilizing Tools and Resources: Incorporate focus and time management apps like Trello and Todoist, along with mindfulness techniques such as deep breathing exercises and movement breaks to enhance productivity. Promoting Well-being: Fostering a supportive workplace culture that encourages discussion of stress and the incorporation of wellness initiatives can mitigate the impact of Zoom fatigue on employees. In today’s digital world, video calls have become the norm, but they can leave you feeling drained and exhausted. Zoom fatigue is a real phenomenon that affects productivity and mental well-being. You might find yourself struggling to focus or feeling overwhelmed after back-to-back virtual meetings. Understanding the causes of Zoom fatigue is the first step in combating it. By recognizing the unique challenges of video conferencing, you can adopt strategies to reclaim your energy and enhance your overall experience. Let’s explore practical tips and techniques that’ll help you fight this modern-day exhaustion and make your virtual interactions more enjoyable. Understanding Zoom Fatigue Zoom fatigue signifies the exhaustion experienced after extended periods of virtual communication. As a small business owner, recognizing its impact on employee productivity and engagement is crucial for maintaining an effective remote workforce. Defining Zoom Fatigue Zoom fatigue refers to the mental and physical exhaustion stemming from video conferencing, primarily due to prolonged focus on screen interactions. It manifests through symptoms like fatigue, anxiety, and diminished attention, potentially affecting team dynamics and overall job performance. Acknowledging this phenomenon allows you to implement strategies that enhance employee well-being and productivity. Causes of Zoom Fatigue Several factors contribute to Zoom fatigue within your small business environment: Cognitive Load: Constantly processing visual and auditory stimuli during video calls increases mental strain. This mental overload often hampers effective communication and collaboration among team members. Social Dynamics: Video meetings limit non-verbal cues, leading to misunderstandings. The pressure to maintain eye contact can also create discomfort and reduce engagement levels. Technical Issues: Complications with technology often disrupt meetings, causing frustration. Lagging connections or unclear audio can exacerbate fatigue. Reduced Breaks: A lack of structured breaks during back-to-back meetings prevents recovery. Ensuring adequate downtime between sessions improves focus and morale. Work-Life Blend: The difficulty in separating professional and personal life in a remote work setting can lead to burnout. Promoting a healthy work-life balance is essential for sustaining employee motivation and satisfaction. By understanding these causes, you can take proactive steps to combat Zoom fatigue, fostering a more productive and engaged team in your small business. Signs and Symptoms Recognizing the signs of Zoom fatigue helps you address its impact on your small business. This fatigue can manifest in both physical and mental ways, adversely affecting productivity and employee engagement. Physical Indicators Zoom fatigue often presents several physical symptoms. Your team might experience: Eye Irritation and Vision Problems: Prolonged screen time leads to blurred vision, headaches, and discomfort in the muscles around the eyes. Consider encouraging regular breaks to reduce screen strain. Musculoskeletal Issues: Stiffness in the back, neck, and shoulders can arise from poor workspace ergonomics. Encourage employees to adjust their setups for better posture and comfort, minimizing long-term complications like arthritis. Headaches and Migraines: Frequent headaches are common among team members facing Zoom fatigue. Provide resources for stress management techniques and promote wellness initiatives to alleviate this symptom. Sleep Disorders: Irregular hours and the stress of constant video calls can disrupt sleep quality. Support your team’s work-life balance by setting reasonable hours for meetings and allowing flexible schedules. Mental Indicators In addition to physical symptoms, Zoom fatigue affects mental well-being. Watch for indicators such as: Cognitive Overload: Constantly processing visual and auditory stimuli during meetings can lead to decreased concentration and sharpness. Limit the length and frequency of virtual calls to combat this fatigue. Anxiety and Stress: The pressure of performing well on video calls may increase anxiety levels. Foster a supportive workplace culture where employees feel comfortable discussing their concerns and implementing relaxation strategies. Decreased Engagement: As fatigue sets in, participation in meetings may decline. Promote employee motivation through interactive sessions and team-building activities that break the monotony of virtual interactions. By recognizing these signs and symptoms of Zoom fatigue, you can take proactive steps to improve employee wellness, enhance productivity, and foster a positive remote workforce culture in your small business. Strategies for Fighting Zoom Fatigue You can adopt several strategies to combat Zoom fatigue and enhance your workforce’s productivity. Implementing these approaches focuses on establishing boundaries, utilizing breaks, and reducing on-screen time. Setting Boundaries Avoid Multitasking: Multitasking during video meetings increases cognitive load. Close distracting tabs and programs, put away your phone, and focus solely on the meeting. This practice enhances employee engagement and ensures valuable insights emerge during discussions. Assess the Necessity of Video Calls: Not every discussion requires video. Consider using phone calls or emails for issues that don’t necessitate video conferencing. This shift can reduce the overall time spent in virtual meetings and fosters a more efficient communication strategy. Minimize Self-View: Constantly seeing yourself on-screen can affect focus and increase self-consciousness. Hide your self-view or take breaks from it. Limiting your self-image can alleviate stress and contribute to a more relaxed meeting environment. Utilizing Breaks Effectively Schedule Breaks Between Meetings: Avoid back-to-back video calls by scheduling at least a 5-10 minute break in between. These breaks can help clear your mind and reduce mental fatigue. Encourage your team to step away from their screens during these intervals. Encourage Movement: Suggest that team members use break time for stretching or quick walks. Physical activity enhances overall well-being, combating the sedentary nature of video calls. Promoting movement can foster a healthier workplace culture. Incorporate Breathing Exercises: Recommend breathing exercises during breaks. Simple techniques can help employees manage stress and improve focus, translating into better performance during meetings. Reducing On-Screen Time Limit Meeting Length: Keep meetings concise by establishing a clear agenda and sticking to designated time limits. Shortening meeting lengths leads to more focused discussions and less fatigue for all participants. Consider Alternative Communication Tools: Explore text-based tools for quick updates or project status reports. This approach decreases the reliance on visual meetings, allowing for smoother communication without increased fatigue. Encourage Offline Alternatives: Promote using offline methods for non-critical discussions. Informal conversations, emails, or project management tools reduce the strain on online video platforms, making daily operations more efficient. By implementing these strategies, you can significantly reduce Zoom fatigue within your small business. Encourage employees to actively participate in creating a healthier virtual work environment while improving overall productivity and engagement. Tools and Resources Utilizing effective tools and resources helps combat Zoom fatigue and maintain productivity in your small business. Both focus and mindfulness techniques play a significant role in enhancing employee well-being. Apps for Focus and Time Management Implementing time management apps can boost productivity and reduce cognitive overload. Popular options include: Trello: Organizes tasks visually, making it easier to plan meetings and projects. Todoist: Helps prioritize tasks, ensuring employees focus on essential activities. Pomodoro Timer: Encourages short bursts of work followed by five-minute breaks, maximizing efficiency. Adding these apps into your routine can streamline workflows and keep your team engaged. Techniques for Mindfulness Incorporating mindfulness techniques into your daily meetings can foster a supportive work environment. Consider these practices: Deep Breathing Exercises: Encourage employees to take a few moments for deep breaths before calls, helping to reduce stress. Short Reflective Sessions: Allow ten minutes of silence for team members to gather their thoughts before discussing agenda items. Movement Breaks: Promote stretching or light physical activity during meetings to improve focus and reduce fatigue. Adopting these mindfulness techniques should enhance employee satisfaction and engagement, fostering a healthier workplace culture in your business. Conclusion Fighting Zoom fatigue is essential for maintaining your productivity and well-being. By recognizing the signs and implementing effective strategies you can create a healthier virtual work environment. Establishing boundaries utilizing breaks and assessing the necessity of video calls are crucial steps. Incorporating mindfulness practices and using time management tools can significantly enhance your focus and reduce cognitive overload. Remember that small changes can lead to substantial improvements in your daily routine. Prioritizing your mental and physical health will not only benefit you but also contribute to a more engaged and productive team. Embrace these strategies and take control of your virtual work experience. Frequently Asked Questions What is Zoom fatigue? Zoom fatigue is the mental and physical exhaustion individuals experience after extended video conferencing. It results from constant visual and auditory stimuli, leading to feelings of fatigue, anxiety, and diminished attention, which can impair productivity and mental well-being. What causes Zoom fatigue? Key causes of Zoom fatigue include cognitive overload from processing stimuli, lack of non-verbal cues, technical disruptions, reduced breaks, and the blending of work and personal life. Understanding these factors is crucial to mitigating their effects. What are the symptoms of Zoom fatigue? Symptoms of Zoom fatigue can manifest physically and mentally. Physical signs include eye irritation, headaches, and sleep issues, while mental signs encompass cognitive overload, anxiety, and decreased engagement during meetings. How can I reduce Zoom fatigue? To combat Zoom fatigue, establish boundaries, schedule breaks, and limit on-screen time. Avoid multitasking, assess meeting necessity, minimize self-view, and consider alternative communication tools to improve focus and productivity. What tools can help manage Zoom fatigue? Utilizing time management apps like Trello, Todoist, and Pomodoro Timer can streamline workflows and reduce cognitive overload. Incorporating mindfulness practices such as deep breathing and movement breaks into meetings further enhances employee well-being. Why is addressing Zoom fatigue important? Addressing Zoom fatigue is vital for maintaining productivity and mental health in remote work environments. Recognizing and addressing its causes and symptoms fosters a healthier workplace culture and enhances overall employee engagement. Image Via Envato This article, "Effective Strategies for Fighting Zoom Fatigue and Boosting Productivity" was first published on Small Business Trends View the full article

Dropbox announced a significant update to Dropbox Dash, its universal search and knowledge management product, introducing advanced media search capabilities and new AI-driven content creation tools. The new features aim to reduce the time knowledge workers spend searching for information and switching between apps. “Knowledge workers waste more than a month a year just looking for information and switching between apps,” said Drew Houston, co-founder and CEO of Dropbox. “With the new Dash, we’re not just helping you find your content faster—we’re helping you put it to work.” Enhanced Search Across Content Types The updated Dash allows users to search across all content types, including images, videos, and audio files, not just text documents. According to Dropbox, users can now find information embedded within media that traditional search functions typically miss. A simple query like “scanned release forms from our customer event” or “Spring campaign we shot in New York” will return relevant results instantly. Dash’s new “people search” feature* also helps users identify subject matter experts within their organization, making it easier to find teammates or learn who authored specific content. AI Tools for Faster Content Creation Dropbox Dash now includes AI writing tools designed to streamline the content creation process. Users can ask Dash to summarize customer research, generate project plans, and compile information from various sources such as reports, meeting notes, and Slack conversations. The tools can draft content using a team’s existing materials, organize it into preferred templates, and even adapt it to the team’s writing style, saving users valuable time previously spent compiling and drafting documents manually. Stronger App Integrations Dropbox emphasized that Dash integrates seamlessly with key workplace apps including Slack, Microsoft Teams, Canva, and Jira. Users can search files stored in Canva directly through Dash or retrieve decisions from Slack and Zoom conversations without switching platforms. Advanced Security and Privacy Controls Dropbox highlighted new security features within Dash aimed at protecting sensitive information. IT admins can now manage access permissions across connected apps and exclude sensitive content such as HR documents, financial data, or confidential projects from search results using the new custom exclusions feature. Dash remains fully GDPR compliant, ensuring global teams can securely organize and access their content. Customers also have the option to select a self-hosted AI to ensure data privacy within Dropbox’s boundary of trust. The Dash Protect and Control capability further strengthens document security and access management. Investment in AI Expertise In addition to product enhancements, Dropbox announced it has welcomed the team from Promoted.ai to bolster its AI search and ranking capabilities, aiming to continue building a best-in-class user experience. The new Dropbox Dash features are beginning to roll out to teams today. For more information, users can visit dropbox.com/dash. Image: Dropbox This article, "Dropbox Launches Major Update to Dash, Expanding Search and AI Capabilities" was first published on Small Business Trends View the full article

Dropbox announced a significant update to Dropbox Dash, its universal search and knowledge management product, introducing advanced media search capabilities and new AI-driven content creation tools. The new features aim to reduce the time knowledge workers spend searching for information and switching between apps. “Knowledge workers waste more than a month a year just looking for information and switching between apps,” said Drew Houston, co-founder and CEO of Dropbox. “With the new Dash, we’re not just helping you find your content faster—we’re helping you put it to work.” Enhanced Search Across Content Types The updated Dash allows users to search across all content types, including images, videos, and audio files, not just text documents. According to Dropbox, users can now find information embedded within media that traditional search functions typically miss. A simple query like “scanned release forms from our customer event” or “Spring campaign we shot in New York” will return relevant results instantly. Dash’s new “people search” feature* also helps users identify subject matter experts within their organization, making it easier to find teammates or learn who authored specific content. AI Tools for Faster Content Creation Dropbox Dash now includes AI writing tools designed to streamline the content creation process. Users can ask Dash to summarize customer research, generate project plans, and compile information from various sources such as reports, meeting notes, and Slack conversations. The tools can draft content using a team’s existing materials, organize it into preferred templates, and even adapt it to the team’s writing style, saving users valuable time previously spent compiling and drafting documents manually. Stronger App Integrations Dropbox emphasized that Dash integrates seamlessly with key workplace apps including Slack, Microsoft Teams, Canva, and Jira. Users can search files stored in Canva directly through Dash or retrieve decisions from Slack and Zoom conversations without switching platforms. Advanced Security and Privacy Controls Dropbox highlighted new security features within Dash aimed at protecting sensitive information. IT admins can now manage access permissions across connected apps and exclude sensitive content such as HR documents, financial data, or confidential projects from search results using the new custom exclusions feature. Dash remains fully GDPR compliant, ensuring global teams can securely organize and access their content. Customers also have the option to select a self-hosted AI to ensure data privacy within Dropbox’s boundary of trust. The Dash Protect and Control capability further strengthens document security and access management. Investment in AI Expertise In addition to product enhancements, Dropbox announced it has welcomed the team from Promoted.ai to bolster its AI search and ranking capabilities, aiming to continue building a best-in-class user experience. The new Dropbox Dash features are beginning to roll out to teams today. For more information, users can visit dropbox.com/dash. Image: Dropbox This article, "Dropbox Launches Major Update to Dash, Expanding Search and AI Capabilities" was first published on Small Business Trends View the full article

Photoroom announced the launch of three new AI-powered tools — Product Beautifier, Product Staging, and Virtual Model — all leveraging OpenAI’s latest image-generation technology, gpt-image-1. The announcement, made on April 23, 2025, marks Photoroom as one of the first companies globally, and in Europe, to integrate OpenAI’s powerful new image API. According to Photoroom, the new tools are designed to provide businesses of all sizes with access to professional-grade product visuals without the need for expensive equipment, traditional photoshoots, or advanced editing skills. The company says these innovations will help entrepreneurs and small businesses create high-converting content quickly and efficiently, thereby leveling the playing field between startups and established brands. “Gpt-image-1 opens up a new level of creativity and accessibility in image editing. We’re thrilled to be one of the first companies worldwide bringing this technology to our global community of over 200 million users,” said Matt Rouif, CEO and co-founder of Photoroom. “Our mission is to make the power of great visuals accessible to every entrepreneur, and with this integration, we’re once again turning state-of-the-art AI into practical tools for product photography and e-commerce.” New Tools to Transform Product Photography Photoroom outlined the three new tools included in the launch: Product Beautifier: This tool automatically enhances lighting, pose, and angles to deliver studio-quality product visuals with a single click. Product Staging: Using AI, this feature analyzes products and generates realistic, context-rich scenes by repositioning items and adding props and backgrounds that fit real-life settings. Virtual Model: This function renders clothing and accessories on a curated library of virtual models, offering a realistic preview of how products drape and fit across various body types and styles. Photoroom stated that these tools aim to bridge the gap between growing companies and the enterprise-level technology that was previously out of reach for smaller sellers. Expanding Access to Advanced AI Technology With AI technology continuing to evolve rapidly, Photoroom emphasized its commitment to empowering entrepreneurs and e-commerce sellers with accessible tools. The company said its goal is to continue making cutting-edge AI features available to a broader audience, whether for a first-time solopreneur or an expanding brand. The new AI tools began rolling out on Photoroom’s web app starting April 23, 2025, with updates for iOS and Android platforms to follow shortly thereafter. Image: Photoroom This article, "Photoroom Launches New AI Tools with OpenAI’s gpt-image-1 Integration" was first published on Small Business Trends View the full article

Photoroom announced the launch of three new AI-powered tools — Product Beautifier, Product Staging, and Virtual Model — all leveraging OpenAI’s latest image-generation technology, gpt-image-1. The announcement, made on April 23, 2025, marks Photoroom as one of the first companies globally, and in Europe, to integrate OpenAI’s powerful new image API. According to Photoroom, the new tools are designed to provide businesses of all sizes with access to professional-grade product visuals without the need for expensive equipment, traditional photoshoots, or advanced editing skills. The company says these innovations will help entrepreneurs and small businesses create high-converting content quickly and efficiently, thereby leveling the playing field between startups and established brands. “Gpt-image-1 opens up a new level of creativity and accessibility in image editing. We’re thrilled to be one of the first companies worldwide bringing this technology to our global community of over 200 million users,” said Matt Rouif, CEO and co-founder of Photoroom. “Our mission is to make the power of great visuals accessible to every entrepreneur, and with this integration, we’re once again turning state-of-the-art AI into practical tools for product photography and e-commerce.” New Tools to Transform Product Photography Photoroom outlined the three new tools included in the launch: Product Beautifier: This tool automatically enhances lighting, pose, and angles to deliver studio-quality product visuals with a single click. Product Staging: Using AI, this feature analyzes products and generates realistic, context-rich scenes by repositioning items and adding props and backgrounds that fit real-life settings. Virtual Model: This function renders clothing and accessories on a curated library of virtual models, offering a realistic preview of how products drape and fit across various body types and styles. Photoroom stated that these tools aim to bridge the gap between growing companies and the enterprise-level technology that was previously out of reach for smaller sellers. Expanding Access to Advanced AI Technology With AI technology continuing to evolve rapidly, Photoroom emphasized its commitment to empowering entrepreneurs and e-commerce sellers with accessible tools. The company said its goal is to continue making cutting-edge AI features available to a broader audience, whether for a first-time solopreneur or an expanding brand. The new AI tools began rolling out on Photoroom’s web app starting April 23, 2025, with updates for iOS and Android platforms to follow shortly thereafter. Image: Photoroom This article, "Photoroom Launches New AI Tools with OpenAI’s gpt-image-1 Integration" was first published on Small Business Trends View the full article

Key Takeaways Understand Overdrafts: Overdrafts offer a safety net for small businesses, allowing access to funds beyond the account balance for unexpected expenses and cash flow gaps. Monitor Your Finances: Regularly tracking your business account transactions can help prevent overdrafts and keep your finances in check. Set a Repayment Plan: Establishing a clear repayment timeline for overdraft amounts is crucial to minimize interest and fees. Use Wisely: Treat overdrafts as a short-term solution for urgent needs, rather than relying on them for regular expenses to avoid a cycle of debt. Explore Alternatives: Consider options like business lines of credit and short-term loans for potentially better financial management and flexibility. Running a small business can be a thrilling yet challenging endeavor, especially when it comes to managing your finances. One unexpected expense or cash flow hiccup can leave you scrambling, and that’s where overdrafts come into play. While overdrafts can provide a safety net, using them wisely is crucial to avoid falling into a cycle of debt. In this article, you’ll discover practical tips to navigate overdrafts effectively. From understanding your bank’s policies to implementing smart budgeting strategies, these insights will empower you to maintain control over your finances. Let’s dive into the essentials that can help you keep your business thriving, even when the unexpected happens. Understanding Overdrafts Overdrafts serve as a financial cushion for your small business, allowing you to manage unforeseen expenses or cash flow gaps effectively. Understanding how overdrafts work helps you leverage them to maintain financial stability. What Is a Small Business Overdraft? A small business overdraft is a facility provided by your bank that enables you to withdraw more money than your business account holds. This credit option typically comes with an agreed limit, allowing you to access funds beyond your available balance. Most banks charge interest on the overdrawn amount, making it critical to monitor your usage to avoid accumulating debt. Why Businesses Use Overdrafts Businesses often use overdrafts for several reasons: Cash Flow Management: Overdrafts provide immediate access to funds, ensuring you can cover operating expenses like payroll, rent, or inventory purchases during tight cash flow periods. Unforeseen Expenses: An unexpected repair or emergency can strain your budget. An overdraft allows you to address these issues without delay. Seizing Opportunities: If a supplier offers a discount for early payment or a unique business opportunity arises, an overdraft can help you act quickly without disrupting your cash flow. Flexible Financing: Unlike traditional loans, overdrafts offer flexibility. You only pay interest on the overdrawn amount, allowing you to manage your finances more efficiently. Using overdrafts wisely is essential to keeping your small business thriving without succumbing to unnecessary debt. Benefits of Overdrafts for Small Businesses Overdrafts offer significant benefits for small businesses, enhancing financial management and operational efficiency. Understanding these advantages helps you leverage overdrafts effectively. Immediate Access to Funds Overdrafts provide immediate access to funds, crucial for managing cash flow gaps. When you encounter unexpected expenses, such as urgent equipment repairs or essential bills, an overdraft allows you to cover these costs quickly. This immediate access prevents disruptions in operations and helps you maintain momentum in your business activities. Financial Flexibility Financial flexibility comes with overdraft facilities, enabling you to borrow only what you need at any moment. Unlike fixed loans that require borrowing a predetermined amount, overdrafts allow you to draw on funds as necessary. This flexibility supports strategic financial management, giving you the freedom to allocate resources to various aspects of your business, such as product development or marketing initiatives. Utilizing an overdraft means you can address urgent cash needs without committing to a long-term borrowing structure, enhancing your adaptability in a fast-paced business environment. Tips for Managing Small Business Overdrafts Managing a small business overdraft effectively requires vigilance and a strategic approach. Implement the following tips to maintain financial stability and support your business goals. Monitor Your Account Regularly Monitor your business checking account regularly to prevent overdrafts. Record every deposit, withdrawal, and transaction, including checks and debit card purchases. Use online and mobile banking tools to track your current balance in real-time. Set up alerts for low balances, recent transactions, and unauthorized access. This proactive management helps you anticipate upcoming transactions and avoid unexpected overdrafts. Set a Repayment Plan Set a repayment plan to address any overdraft promptly. Overdrafts lack fixed repayment schedules, which can lead to accumulating interest and fees. Establish a timeline for repaying the overdrawn amount as soon as cash flow permits. Prioritizing repayment keeps your finances under control and minimizes costs associated with the overdraft. Use Overdrafts Responsibly Use overdrafts responsibly to enhance your cash flow without jeopardizing financial health. Consider overdrafts as a temporary solution for urgent expenses rather than a long-term strategy. Limiting the frequency of overdraft use can help maintain your business’s profit margin. Ensure that any overdrawn funds directly contribute to growth strategies or essential expenses, reinforcing your business model and sustainability. Alternatives to Overdrafts When considering alternatives to small business overdrafts, explore options like business lines of credit and short-term loans for better financial management. Business Lines of Credit Business lines of credit offer flexible financing for small business needs. With this option, you access a specific credit limit and only pay interest on the amount drawn. This structure supports cash flow management, allowing you to draw funds as needed for expenses like inventory, payroll, or business development. Many institutions provide competitive interest rates compared to credit cards or overdrafts. Establishing a line of credit requires a solid business plan, demonstrating your ability to repay borrowed amounts through revenues or growth strategies. Short-Term Loans Short-term loans provide a lump sum of cash for immediate financial needs. These loans typically come with a fixed repayment schedule, making budgeting straightforward. Businesses often use them for urgent cash flow issues, purchasing inventory, or funding marketing campaigns. While interest rates might be higher than long-term loans, the quick access to funds and clear repayment terms can make them a viable option for entrepreneurs looking to stabilize operations or invest in growth opportunities. Prepare necessary documentation, including your business financials and a detailed usage plan when applying for these loans. Conclusion Managing your small business finances can be challenging but knowing how to use overdrafts effectively can provide the support you need. By taking a proactive approach and implementing smart budgeting strategies, you can navigate cash flow gaps with confidence. Remember to monitor your accounts regularly and establish a clear repayment plan. This way, you can avoid falling into a cycle of debt while still enjoying the flexibility that overdrafts offer. Don’t forget to explore alternative financing options as well. They can complement your financial strategy and help you seize opportunities for growth. With the right tools and knowledge, you can keep your business thriving even in uncertain times. Frequently Asked Questions What is a small business overdraft? A small business overdraft is a banking facility that allows businesses to withdraw more money than what is available in their account, up to an agreed limit. It provides immediate access to funds to help manage cash flow gaps or unexpected expenses. How can overdrafts help small businesses? Overdrafts can serve as a financial cushion, offering immediate funds for urgent expenses, preventing operational disruptions, and providing flexibility that traditional loans may not offer. They are useful for managing unforeseen costs and seizing opportunities. What are the risks of using overdrafts? While overdrafts can provide quick access to funds, they also come with risks, such as high-interest rates and potential debt accumulation. Using them irresponsibly can lead to cash flow issues, so it’s crucial to manage overdrafts carefully. How can I manage my business overdraft effectively? To manage your overdraft effectively, regularly monitor your account to avoid excessive overdraws, establish a repayment plan, and use the overdraft for urgent needs only—never as a long-term financing solution. What alternatives exist for small business financing? Alternatives include business lines of credit and short-term loans. Business lines of credit offer flexible funding, allowing you to borrow what you need and pay interest only on the drawn amounts. Short-term loans provide lump sums with fixed repayment schedules. How should I choose between an overdraft and a loan? Choosing between an overdraft and a loan depends on your needs. Use an overdraft for short-term cash flow issues and a loan for larger, one-time expenses or investments. Consider interest rates and repayment terms carefully. Image Via Envato This article, "Essential Small Business Overdraft Tips for Effective Financial Management" was first published on Small Business Trends View the full article

Key Takeaways Understand Overdrafts: Overdrafts offer a safety net for small businesses, allowing access to funds beyond the account balance for unexpected expenses and cash flow gaps. Monitor Your Finances: Regularly tracking your business account transactions can help prevent overdrafts and keep your finances in check. Set a Repayment Plan: Establishing a clear repayment timeline for overdraft amounts is crucial to minimize interest and fees. Use Wisely: Treat overdrafts as a short-term solution for urgent needs, rather than relying on them for regular expenses to avoid a cycle of debt. Explore Alternatives: Consider options like business lines of credit and short-term loans for potentially better financial management and flexibility. Running a small business can be a thrilling yet challenging endeavor, especially when it comes to managing your finances. One unexpected expense or cash flow hiccup can leave you scrambling, and that’s where overdrafts come into play. While overdrafts can provide a safety net, using them wisely is crucial to avoid falling into a cycle of debt. In this article, you’ll discover practical tips to navigate overdrafts effectively. From understanding your bank’s policies to implementing smart budgeting strategies, these insights will empower you to maintain control over your finances. Let’s dive into the essentials that can help you keep your business thriving, even when the unexpected happens. Understanding Overdrafts Overdrafts serve as a financial cushion for your small business, allowing you to manage unforeseen expenses or cash flow gaps effectively. Understanding how overdrafts work helps you leverage them to maintain financial stability. What Is a Small Business Overdraft? A small business overdraft is a facility provided by your bank that enables you to withdraw more money than your business account holds. This credit option typically comes with an agreed limit, allowing you to access funds beyond your available balance. Most banks charge interest on the overdrawn amount, making it critical to monitor your usage to avoid accumulating debt. Why Businesses Use Overdrafts Businesses often use overdrafts for several reasons: Cash Flow Management: Overdrafts provide immediate access to funds, ensuring you can cover operating expenses like payroll, rent, or inventory purchases during tight cash flow periods. Unforeseen Expenses: An unexpected repair or emergency can strain your budget. An overdraft allows you to address these issues without delay. Seizing Opportunities: If a supplier offers a discount for early payment or a unique business opportunity arises, an overdraft can help you act quickly without disrupting your cash flow. Flexible Financing: Unlike traditional loans, overdrafts offer flexibility. You only pay interest on the overdrawn amount, allowing you to manage your finances more efficiently. Using overdrafts wisely is essential to keeping your small business thriving without succumbing to unnecessary debt. Benefits of Overdrafts for Small Businesses Overdrafts offer significant benefits for small businesses, enhancing financial management and operational efficiency. Understanding these advantages helps you leverage overdrafts effectively. Immediate Access to Funds Overdrafts provide immediate access to funds, crucial for managing cash flow gaps. When you encounter unexpected expenses, such as urgent equipment repairs or essential bills, an overdraft allows you to cover these costs quickly. This immediate access prevents disruptions in operations and helps you maintain momentum in your business activities. Financial Flexibility Financial flexibility comes with overdraft facilities, enabling you to borrow only what you need at any moment. Unlike fixed loans that require borrowing a predetermined amount, overdrafts allow you to draw on funds as necessary. This flexibility supports strategic financial management, giving you the freedom to allocate resources to various aspects of your business, such as product development or marketing initiatives. Utilizing an overdraft means you can address urgent cash needs without committing to a long-term borrowing structure, enhancing your adaptability in a fast-paced business environment. Tips for Managing Small Business Overdrafts Managing a small business overdraft effectively requires vigilance and a strategic approach. Implement the following tips to maintain financial stability and support your business goals. Monitor Your Account Regularly Monitor your business checking account regularly to prevent overdrafts. Record every deposit, withdrawal, and transaction, including checks and debit card purchases. Use online and mobile banking tools to track your current balance in real-time. Set up alerts for low balances, recent transactions, and unauthorized access. This proactive management helps you anticipate upcoming transactions and avoid unexpected overdrafts. Set a Repayment Plan Set a repayment plan to address any overdraft promptly. Overdrafts lack fixed repayment schedules, which can lead to accumulating interest and fees. Establish a timeline for repaying the overdrawn amount as soon as cash flow permits. Prioritizing repayment keeps your finances under control and minimizes costs associated with the overdraft. Use Overdrafts Responsibly Use overdrafts responsibly to enhance your cash flow without jeopardizing financial health. Consider overdrafts as a temporary solution for urgent expenses rather than a long-term strategy. Limiting the frequency of overdraft use can help maintain your business’s profit margin. Ensure that any overdrawn funds directly contribute to growth strategies or essential expenses, reinforcing your business model and sustainability. Alternatives to Overdrafts When considering alternatives to small business overdrafts, explore options like business lines of credit and short-term loans for better financial management. Business Lines of Credit Business lines of credit offer flexible financing for small business needs. With this option, you access a specific credit limit and only pay interest on the amount drawn. This structure supports cash flow management, allowing you to draw funds as needed for expenses like inventory, payroll, or business development. Many institutions provide competitive interest rates compared to credit cards or overdrafts. Establishing a line of credit requires a solid business plan, demonstrating your ability to repay borrowed amounts through revenues or growth strategies. Short-Term Loans Short-term loans provide a lump sum of cash for immediate financial needs. These loans typically come with a fixed repayment schedule, making budgeting straightforward. Businesses often use them for urgent cash flow issues, purchasing inventory, or funding marketing campaigns. While interest rates might be higher than long-term loans, the quick access to funds and clear repayment terms can make them a viable option for entrepreneurs looking to stabilize operations or invest in growth opportunities. Prepare necessary documentation, including your business financials and a detailed usage plan when applying for these loans. Conclusion Managing your small business finances can be challenging but knowing how to use overdrafts effectively can provide the support you need. By taking a proactive approach and implementing smart budgeting strategies, you can navigate cash flow gaps with confidence. Remember to monitor your accounts regularly and establish a clear repayment plan. This way, you can avoid falling into a cycle of debt while still enjoying the flexibility that overdrafts offer. Don’t forget to explore alternative financing options as well. They can complement your financial strategy and help you seize opportunities for growth. With the right tools and knowledge, you can keep your business thriving even in uncertain times. Frequently Asked Questions What is a small business overdraft? A small business overdraft is a banking facility that allows businesses to withdraw more money than what is available in their account, up to an agreed limit. It provides immediate access to funds to help manage cash flow gaps or unexpected expenses. How can overdrafts help small businesses? Overdrafts can serve as a financial cushion, offering immediate funds for urgent expenses, preventing operational disruptions, and providing flexibility that traditional loans may not offer. They are useful for managing unforeseen costs and seizing opportunities. What are the risks of using overdrafts? While overdrafts can provide quick access to funds, they also come with risks, such as high-interest rates and potential debt accumulation. Using them irresponsibly can lead to cash flow issues, so it’s crucial to manage overdrafts carefully. How can I manage my business overdraft effectively? To manage your overdraft effectively, regularly monitor your account to avoid excessive overdraws, establish a repayment plan, and use the overdraft for urgent needs only—never as a long-term financing solution. What alternatives exist for small business financing? Alternatives include business lines of credit and short-term loans. Business lines of credit offer flexible funding, allowing you to borrow what you need and pay interest only on the drawn amounts. Short-term loans provide lump sums with fixed repayment schedules. How should I choose between an overdraft and a loan? Choosing between an overdraft and a loan depends on your needs. Use an overdraft for short-term cash flow issues and a loan for larger, one-time expenses or investments. Consider interest rates and repayment terms carefully. Image Via Envato This article, "Essential Small Business Overdraft Tips for Effective Financial Management" was first published on Small Business Trends View the full article

This post was written by Alison Green and published on Ask a Manager. Eloise is 20 years old (!) and was living in a shelter cage, but now she has a house of her own. This comment section is open for any non-work-related discussion you’d like to have with other readers, by popular demand. Here are the rules for the weekend posts. Book recommendation of the week: I See You’ve Called In Dead, by John Kenney. An obituary writer publishes his own obituary after drinking too much one night, then he learns his newspaper can’t fire him because their systems now list him as dead. (Amazon, Bookshop) * I earn a commission if you use those links. View the full article

The Fast Company Impact Council is an invitation-only membership community of leaders, experts, executives, and entrepreneurs who share their insights with our audience. Members pay annual dues for access to peer learning, thought leadership opportunities, events and more. The landscape of home automation has sparked numerous discussions about security and control. According to SonicWall’s comprehensive 2025 Annual Cyber Threat Report, smart home products experienced a staggering 124% increase in cyberattacks during 2024, with smart plugs emerging as particularly vulnerable targets. These vulnerabilities have ignited growing consumer concern about the safety of cloud-dependent technologies that have dominated the smart home market. As our homes become increasingly connected, the cloud-connected home automation we’ve been seeing for the past decade is being critically examined. A growing segment of consumers now seeks alternatives emphasizing local control, data privacy, and system resilience. Here we’ll examine the emerging paradigm of locally controlled smart home technologies, an approach that promises to return technological autonomy to homeowners. The current landscape of smart home technology The modern smart home ecosystem has evolved into an interconnected network predominantly reliant on cloud infrastructure. This cloud-centric approach requires constant internet connectivity, routing even the simplest commands through distant data centers thousands of miles away. While promising convenience, this model introduces vulnerabilities: A single network interruption can render home systems inoperable. Each connected device becomes a potential cybersecurity entry point. Data privacy becomes increasingly compromised as more personal information is transmitted and stored remotely. Real-world IoT and smart home security failures The most troubling aspect of cloud-dependent smart home technology is the threat of planned obsolescence. Manufacturers can shut down cloud services that power devices consumers have already purchased, rendering functional hardware useless. For example, in February 2024, Amazon announced that its Echo Connect landline adapter would cease functioning, giving users just three weeks’ notice. This transition forced vulnerable users to quickly adapt to new technologies or lose access to a potentially life-saving communication tool. The Echo Connect shutdown is far from an isolated incident. In April 2022, Insteon abruptly shut down its servers without warning, rendering thousands of connected devices instantly nonfunctional. These incidents expose a critical flaw in cloud-dependent systems: Consumers never truly own their devices. When business interests change or financial pressures mount, companies can—and sometimes must—abandon their customers. Beyond platform shutdowns, security researchers continue to uncover alarming vulnerabilities in cloud-connected devices. For example, in 2020, multiple families experienced privacy violations when their Ring security cameras were compromised, allowing strangers to speak directly to family members through the devices meant to protect them. Corporate resistance to local control Some manufacturers have actively blocked consumers from maintaining local control of purchased devices. In January 2024, appliance giant Haier issued legal threats against a developer who created Home Assistant integration plugins for the company’s smart appliances. These open-source tools allowed consumers to control their purchased devices without relying on Haier’s cloud infrastructure. Despite overwhelming community support, with users creating hundreds of backup copies of the developer’s work, Haier’s aggressive stance exemplifies how manufacturers prioritize maintaining control over their ecosystems rather than respecting consumer ownership rights. These failures underscore fundamental problems with cloud-dependent smart home technologies that consumers are increasingly recognizing: Personal security is compromised when critical home systems depend on external servers. Single points of failure make entire ecosystems vulnerable. Personal data faces unnecessary exposure and transmission risks. Manufacturers maintain excessive control over hardware consumers believe they own. There is a growing community focused on local control, like Home Assistant, where users actively discuss strategies to maintain autonomy and minimize cloud dependency. The local control revolution Locally controlled smart home technology represents a paradigm shift in home automation, offering a fundamentally different approach to device management and data processing. At its core, this approach keeps all smart device functionalities within your home’s local network, providing unprecedented levels of privacy, reliability, and user control. The key principles of local control are simple. Locally controlled smart home technology represents a paradigm shift, offering fundamentally different approaches to device management and data processing: Local processing: Devices process information directly within the home network, delivering near-instantaneous response times Network independence: Systems operate independently of internet connectivity Privacy by design: Data processing remains within the home network, creating a barrier against external data collection Platforms like Home Assistant and Hubitat have emerged as leaders in this revolution, offering robust, customizable ecosystems that prioritize user autonomy. These platforms empower tech-savvy users to build truly personalized smart home experiences that reflect their unique needs and values. The path forward The shift toward locally controlled smart home technology presents a significant opportunity for forward-thinking developers and manufacturers. As consumer demand for privacy, security, and true ownership grows, businesses that embrace this paradigm will gain competitive advantage in an increasingly crowded market. For developers and product teams, the strategy is clear: Incorporate local processing capabilities alongside cloud features, respect user autonomy through open APIs, and build trust through transparent data practices. Companies that prioritize these values aren’t just serving a niche—they’re positioning themselves at the forefront of the next evolution in smart home technology. The most successful smart home ecosystems won’t be those that lock users into vulnerable cloud dependencies, but those that empower customers with genuine control while delivering exceptional experiences. Svetlin Todorov is cofounder of Shelly and CEO of Shelly U.S.A. View the full article

Nintendo Switch 2 preorders are currently underway (if you can manage to find a store with inventory, that is). As we approach the console's June 5 launch date, it's worth getting a bit reflective: The Switch as a product line is now more than eight years old, and Nintendo has made some significant changes with this latest device. If you have a Switch and are thinking about picking up a Switch 2, you might be wondering how these two generations of consoles compare. Now, Nintendo didn't just release one console during the Switch era: It released three. There's the original Switch, the Switch OLED, and the Switch Lite. I'm taking a look at all three and comparing their specs to the new Switch 2. While we'll need to wait for reviews to directly compare the overall experience of these different devices, we can at least get a sense for them on paper. DimensionsRight off the bat, all of Nintendo's Switches feel very different. The Switch 2 is the largest, coming in at 4.5 inches tall by 10.7 inches wide by 0.55 inches thick. That's with the Joy-Con 2s attached, mind you. Nintendo says the thickness from the tip of the joysticks to the ZL/ZR buttons is 1.2 inches. It weighs 0.88 lbs on its own, or 1.18 lbs with the Joy-Cons attached. The original Switch is smaller: It's 4 inches by 9.4 inches by 0.55 inches. (The joysticks to the ZL/ZR buttons is 1.12 inches.) It also weighs a little less: 0.66 lbs without Joy-Cons, or 0.88 with. It's interesting to note that the Switch 2's display is equal to the weight of the original Switch with Joy-Cons attached. The Switch OLED is quite similar to the original Switch in footprint: It's 4 inches by 9.5 inches by 0.55 inches, with the same Joy-Con dimensions as the OG Switch. However, it's right in the middle when it comes to weight: 0.71 lbs without Joy-Cons, and 0.93 with. The Switch Lite is the smallest of all: The handheld is 3.6 inches by 8.2 inches by 0.55 (the joysticks and ZL/ZR buttons add the same 1.12 inches, despite being built into the unit) and it weighs 0.61 lbs. DisplayThe Switch 2 has the largest screen of any Nintendo device ever. It comes with a 7.9 inch LCD, with a resolution of 1920 x 1080. It supports HDR10, and has a VRR (variable refresh rate) of up to 120Hz. The original Switch also uses LCD for the screen, but its display is much smaller: The OG has a 6.2-inch screen with a resolution of 1280 x 720. There is no HDR support, and the display supports a refresh rate of 60Hz. It's the same situation with the Switch Lite, only it has an even smaller 5.5-inch LCD (this is the most portable Switch, after all). The Switch OLED, of course, has an OLED display. That means that each of the pixels on this Switch's display can be shut off individually, which allows for much deeper blacks than an LCD can reproduce. Still, the Switch OLED's display is 7 inches, nearly a full inch smaller than the Switch 2, with no HDR support. It's also the same 720p resolution as the original Switch, so you won't see as much detail as compared to Nintendo's latest console. Video output and dockNintendo limits the Switch's resolution in handheld mode, likely for battery reasons. But when docked, you can push the console further. For example, the Switch 2 supports a maximum resolution of 4K (3840 x 2160) at 60 fps when connected to a TV. If you want to boost your game's frame rate to 120 fps (assuming the game supports it) you'll need to drop the resolution to at least 1440p, but you can also use 1080p if you like. The OG Switch and Switch OLED both support the same 1080p maximum resolution when docked. The Switch Lite doesn't support video output, since it's meant to be played exclusively in handheld mode. In order to output to a TV, you need a dock. The Switch 2 dock is quite similar to the OLED Switch dock: It's slightly larger, but comes with the same dual USB 2.0 ports, as well as a LAN port. The original Switch dock came with an extra USB 2.0 port, but no LAN port. The biggest difference here, however, is the Switch 2's dock now has a fan for active cooling, which makes sense for some of those more intense game play modes. Joy-ConsThe Switch's detachable controllers are called "Joy-Cons," and they're an iconic component of this particular Nintendo era. The new Joy-Cons, called Joy-Con 2, are 4.57-inches tall, 0.56 inches wide, and 1.2 inches thick. The left Joy-Con is 2.3 ounces, while the right is 2.4 ounces. That might have something to do with the right Joy-Cons "C-Button," which you can use for the new GameChat feature. Nintendo's official spec page for its devices appears to be wrong for the original Joy-Cons, so I've sourced it from this specific Joy-Con page: The original Joy-Cons are 4.02 inches by 1.41 inches by 1.12 inches. The left Joy-Con is 1.73 ounces, while the right is 1.84 ounces. While all Joy-Cons support HD Rumble (Nintendo's brand name for haptic feedback), the new Joy-Cons support HD Rumble 2, a newer standard. Most notably, however, the Joy-Con 2s support Mouse Mode, a feature that lets you use the Joy-Cons on a flat surface like a computer mouse. You also don't connect the Joy-Con 2s to the Switch 2 the same way as you do the originals: These connect magnetically (yes, they're strong magnets.) While you don't slide the Joy-Cons into rails like you do on the OG Switch, you do still release them via buttons on the back of the controllers. All Joy-Con models use Bluetooth 3.0, support NFC, and have the same battery stats: It takes three and a half hours to fully charge them, and you get 20 hours of play time on one charge. BatterySurprisingly, the Switch 2 does not make improvements to the Switch family's battery life—despite having the largest battery of all. The Switch 2's 5220mAh battery can run anywhere from two to 6.5 hours. (Nintendo warns that these are rough estimates and that battery life depends on the specific games you play.) Compare that to the original Switch and Switch OLED, both of which have a 4310mAh battery, and can run from 4.5 hours to nine hours. The Switch Lite (3570mAh) beats it too, with a range of three to seven hours. This isn't wholly surprising: The Switch 2 is quite a bit more powerful than the original Switches, so running a high-performing game at 120 fps is going to consume much more power than a 720p game running at 60 or 30 fps, or below. All consoles charge in about three hours when they're in sleep mode. Storage and communicationsThe Switch 2's games are likely the largest Nintendo has ever made, since the console is capable of much higher resolutions and frame rates than past generations. As such, it makes sense for Nintendo to pack more internal storage here: 256GB to be exact. The OG Switch and Switch Lite, on the other hand, only ship with 32GB of internal storage, while the Switch OLED offers 64GB. If you need more space, you can expand that storage with a microSDHC or microSDXC card on these models. Switch 2 also supports expanded memory, but specifically MicroSD Express cards, which limits the flexibility here. Switch 2 supports Wi-Fi 6, a step up from Wi-Fi 5 on the original Switches. Those Switches support Bluetooth 4.1, while Nintendo says the Switch 2 supports "Bluetooth" without any additional information. It likely supports a newer standard than that, seeing as it's launching eight years after the original, but we don't know for sure at this point. The Switch 2 also has a second USB-C port on the top of the unit. This is a great change that makes it possible to charge your Switch with the kickstand out. Audio and video chatFor the first time, a Nintendo console has camera support. The Switch 2 lets you connect a webcam for use with GameChat, so you can see your friends while playing games—and they can see you. Nintendo sells a camera of its own, but you can use some third-party webcams as well. The Switch 2 also has a built-in microphone for voice chat. That way, you can talk to your friends over GameChat with or without a camera—though I'm not sure how well they'll be able to hear you if your console and TV are across the room. Speaking of audio, the Switch 2 supports "3D Audio," which the company advertises as a more immersive audio experience. Essentially, sounds should seem like they're coming from where they originate in the game. (If a Mario Kart racer is on your tail, you should hear their engine "behind" you.) GamesWhen it comes down to it, the most important element of any console is its library of games. The Switch 2, like any new console, does have exclusives, though there aren't as many as you might think—at least not at launch. Some of the notable upcoming titles you will only be able to play on Switch 2 at this time are Mario Kart World, Donkey Kong Bananza, Drag X Drive, Hyrule Warriors Age of Imprisonment, Kirby Air Riders, and Elden Ring Tarnished Edition. There are also the Nintendo Switch 2 Edition titles—original Nintendo Switch games with graphical boosts thanks to the upgraded hardware. That includes both Switch Zeldas (Breath of the Wild and Tears of the Kingdom), Super Mario Part Jamboree + Jamboree TV, Kirby and the Forgotten Land + Star Crossed World, Metroid Prime 4 Beyond, and Pokémon Legends ZA. If you have a Nintendo Switch Online subscription, Switch 2 also supports GameCube titles. At launch, that includes The Legend of Zelda: The Wind Waker, Soulcalibur II, and F-Zero GX, but more are on the way. You can buy Switch 2 games physically or digitally, but not all physical games are going to ship with the game itself. That's because some of these titles are "game-key cards," which contain the "key" to let you download the game from the internet. Then, you can play the game—as long as you have the game-key inserted in your Switch. It's peculiar, but worth mentioning here, since the original Switch doesn't operate that way. As you might expect, the Switch 2 can play Switch 1 games, but you might not consider this truly backwards compatible. That's because the Switch 2 uses emulation to play Switch 1 games, and not all games play well via this emulation. Hopefully, Nintendo irons out the issues here, but in case they don't, you might not want to trade-in your old Switch to pay for a Switch 2 if you want to continue playing Switch 1 games. KickstandNintendo continues to advance the kickstand with each Switch model. The original features a small, skinny stand that was prone to snapping off (though easily reattached via magnets). The Switch OLED greatly improved upon this design, by making the kickstand take up the full width of the console, and support more angles. The Switch 2 has a kickstand that allows for even greater variety of play angles. It's not a huge change, but worth a nod. PriceThe Switch 2 was spared a price increase from the tariffs: The console runs for $449.99, or $499.99 if you want Mario Kart World bundled in. You probably want that deal, as the game costs $79.99 on its own. Not all Switch 2 games cost $80: Donkey Kong Bananza costs $69.99, but Nintendo is no longer the company for $60 games across the board. The original Switch retails for $299.99, while the Switch OLED goes for $349.99. The Lite originally launched for $199.99, but you can frequently find it on sale. View the full article

After years of pan frying steaks to the charming tune of Brooklyn smoke detectors, I was delighted when I finally learned about reverse searing—a cooking method where you slowly bring the steak up to temperature in the conventional oven, and sear it briefly afterward. This method keeps the billowing smoke to a minimum, cooks the protein more evenly, and can prevent overcooking. The trade off: a comparatively long cooking time. Since I’m always interested in trying to make a good thing work better for me, I set out to try and speed up the reverse searing method. I just needed something to bake gently, but faster. Luckily, there is an appliance that does exactly that—the air fryer. Not only can you reverse sear with great success in your air fryer, but you’ll save time too. Credit: Allie Chanthorn Reinmann How the air fryer improves reverse searingThe searing part is easy—there’s nothing to be improved with a screaming hot frying pan—it’s the oven portion that needs help. Baking the steak is the first step in this method and it can take 20 to 30 minutes depending on how thick the steak is and how well you want it cooked. The air fryer manages to do the same thing, but with convection forced air speeding up the process. It’s still gentle enough to do the trick but in about half the time. Additionally, the air fryer is smaller, and arguably, more steak-sized. Why reserve your entire oven to gently heat a couple steaks when you can free up the stove and put the meat in a smaller appliance, reducing both cooking time and preheating time. Reverse searing also requires that you keep a pretty close eye on the temperature of the steak. Since you’ll be briefly searing it after it bakes, you want to cut off the baking time about 15 degrees cooler than the target temperature. That means testing it with a thermometer somewhat often. Personally, I found this much easier to do with an air fryer. The appliance is already at countertop height, so I didn’t have to contort my body to probe the steak or stick my entire arm into a hot oven. Finding the right fan speedThe tough part for me was determining which fan speed would accelerate the baking portion without overdoing it. Air fryers are extremely effective and I didn’t want to overcook the steak right off the bat. Like I mentioned before, you’d bake the steak at somewhere between 200°F to 250°F for about 20 to 30 minutes in the regular oven. I used this as a reference point and then tried each of the fan speeds on my Instant Vortex, which is my go-to air fryer (find out why in my review here). If your air fryer doesn’t have fan speeds listed plainly, they’re under names like bake, roast, and air fry. “Bake” being the lowest fan speed moving up to “air fry” as the highest fan speed. While each setting shaved some time off of the reverse searing method, I had the most success with the “air fry” setting. How to reverse sear with an air fryerI started with a salt and MSG seasoned top sirloin steak about an inch and a half thick. Much thinner than an inch thick and you might have trouble keeping the center pink. Preheat your air fryer to 250°F on the “air fry” setting. This should only take a minute or two. Put the steak onto the air fryer’s grate and let it cook for 10 minutes for a medium-rare steak. My steak was 113°F at this point, with the goal of 128°F-ish after searing. I suggest checking the temperature of the steak at the halfway point to see how it’s coming along, and again at around the eight minute mark. Air fryers differ from brand to brand and your steak will cook differently depending on its size. If you’d like to cook your steak to a different level, check the target temperatures in the picture below. Credit: Allie Chanthorn Reinmann A few minutes before the steak is done, heat a lightly oiled frying pan over medium heat. You want the pan to be near smoking hot. Once you’re happy with the steak’s temperature, place the steak into the pan and sear each side for about 30 seconds. Let the steak rest for about five minutes before taking the temperature again and you should be in good shape. My steak reached 130°F and turned out exactly as intended with an excellent crust and a plump, juicy interior. All told, the air fryer reverse searing method should only take about 15 minutes. Decidedly an improvement from the regular oven’s 30 minutes. As a side bonus, cleaning the Instant Vortex grate is pretty damn effortless, and I hope your grate is too. Happy reverse searing, y’all. View the full article

Asana vs. Monday is a matchup made for project management professionals. Which one to choose? That’s why Monday vs. Asana is such an important battle. You can’t have both, so you want what’s best. We’ll help you pick between Asana vs. Monday. It’s difficult. Asana vs. Monday are both similar project management tools. They have features, such as project tracking, workflow automation and other standard project management software features. Let’s look at those features, pricing and other comparisons between Monday vs. Asana. Of course, you can have the best of both worlds, with more powerful features and at a price point that fits your budget. ProjectManager is award-winning project management software with workflow automation and task approvals to keep up the quality of your outputs, and it has project tracking for cost, time and resources, all with real-time data so you can make more insightful decisions. ProjectManager’s Gantt chart leaves the competition behind, with all four task dependencies to avoid delays, filtering for the critical path to identify essential tasks and a baseline to track planned progress and costs against your actual progress and costs. Get started with ProjectManager today for free. /wp-content/uploads/2022/07/Construction-Gantt-Costs-Resources-CTA-BUTTON-2.jpgLearn more Asana vs. Monday: Why Should You Choose Asana? Not convinced that ProjectManager is a superior project management tool? Fair enough. Let’s put Asana vs. Monday to the test. First, we’ll put the spotlight on Asana. What Is Asana?/wp-content/uploads/2023/05/asana-logo.svg Asana is an online project management software that has project management and task management features. The San Francisco-based company prides itself on work management, which helps users organize, track and manage their work. It’s been around since 2008 and is designed for team collaboration. Asana Pricing Personal: $0.00 user/month, billed annually Starter: $10.99 user/month, billed annually Advanced: $24.99 user/month, billed annually Asana Reviews G2 review: 4.4 / 5 Capterra review: 4.5 / 5 Highlighted Positive User Reviews “Asana is a strong choice for teams that need structure and visibility in their workflows. It’s flexible enough for different types of projects and has helped us stay organized.” Katie S – From Capterra “Three months ago, our team transitioned from paper checklists and endless email threads to Asana, and the impact has been transformative.” Alabama B – From G2 “The UI of the application is user-friendly, and it helps to identify what we are looking for with minimal effort.” Nush N – From G2 Highlighted Negative User Reviews “Asana can have its navigational challenges. There are a lot of aspects of Asana that take time and effort to learn. These components are not always intuitive.” Luke E – from Capterra “Can get a little bit overwhelming with too many tasks and notifications. Sometimes it feels like more work just managing the work.” Umut Ö – From Capterra “After our trial ended, our entire project panel was locked, with no clear notice or fallback option. We couldn’t access anything, not even to remove paid features. This brought our entire workflow to a halt.” Himanshu T – from G2 What Is Asana Used For? That’s the high-level view of the product, but in the battle of Asana vs. Monday, what is Asana being used for? Work management system that helps users by breaking down large projects into smaller, more manageable tasks Track your project and tasks to show progress Connect teams so they can better collaborate Related: Best Asana Alternatives: Free & Paid Options Ranked Who Uses Asana? In the contest of Monday vs. Asana, both have a large customer base. Asana is used by teams at companies such as Amazon, Google, Deloitte and many others. However, they’re not necessarily using them for project management, which is a distinct discipline that requires a suite of features that Asana doesn’t have. Yes, they have some project management tools, but they’re mostly a work management tool that connects teams and tracks their work. /wp-content/uploads/2023/10/asana-gantt-timeline-1.png Asana Key Features Let’s look at those features. Asana has something called My Tasks to plan your work. It’s a to-do list that you can prioritize. There’s also a list view, which is a grid-like board structure to help teams collaborate on work. Asana also has workload features to view the team’s bandwidth, calendars to see tasks and reporting features. There’s also a dashboard to view progress on real-time charts. Asana has Gantt charts, though not very powerful ones, kanban boards and calendars to view your work. Asana vs. Monday: How Is Asana Better Than Monday? That’s a fair overview of Asana, but why would you choose it over Monday? Asana is simplistic, intuitive and has a pleasing-to-look-at interface, which is great for smaller teams that have lightweight work to manage. It has task reminders and workload balancing is easy. All plans offer unlimited storage. There are custom task templates. If you’re only going to 15 or fewer users, there’s a free plan you can use. It has a free trial for its premium edition. It offers over 200 integrations, which is far more than Monday. Asana vs. Monday: How Is Asana Worse Than Monday? In the battle of Asana vs. Monday, it’s Monday that is going to attract those who are looking at costs first. While both have limited free plans, Monday has twice the number of pricing tiers. Monday also has more capabilities beyond simple project tracking. There are workflow features that serve finance, project management, marketing, creative and design processes, IT, operations, sales, construction and HR. While both have many integrations, if customers have a problem, Monday has better customer support. It’s generally a more robust software than Asana. Asana vs. Monday: Why Should You Choose Monday? Asana had its chance to shine in the Asana vs. Monday bout. Now, it’s Monday’s turn to shine. Let’s see what Monday has to offer in the Asana vs. Monday contest. What Is Monday?/wp-content/uploads/2023/04/Monday_logo.png Monday is another online platform that offers project management tools. It’s been around since 2014 and specializes in work management. Just like Asana, it bills itself as project management software, but in reality, it’s built for work management and collaboration. However, it has broadened its scope to include customer relationship management, software development, human resources, marketing and more. It, like Asana, is a project management tool that’s best when used by small teams for lightweight projects. Monday.com Pricing Free: $0.00 user/month, billed annually Basic: $9.00 user/month, billed annually Standard: $12.00 user/month, billed annually Pro: $19.00 user/month, billed annually Monday.com Reviews G2 review: 4.7 / 5 Capterra review: 4.6 / 5 Highlighted Positive User Reviews “Monday.com is a project management app that I genuinely look forward to using every day because it makes creating tasks and tracking progress really easy to do.” Jonathan B – From Capterra “The system takes a little getting used to, but once everyone is onboard, they can’t work without it and use it daily.” Juan S – From G2 “A great way to track items for payroll. We use it to track our to-do’s for payroll and are able to give access to others so they can add items to our boards for each pay period and can attach any documents we need as back up for the request.” Amy M – From G2 Highlighted Negative User Reviews “I think it’s more suitable for very small businesses or scenarios where deep detailed resourcing/planning are not needed.” Jack C – from Capterra “The automations and 3rd-party integrations are not very intuitive. It is difficult to know how to manage the set-up options.” Katie E – From Capterra “As projects grow more complex, boards can become cluttered, making navigation less seamless. The pricing structure can also be a challenge for smaller teams, as some features require upgrading to higher-tier plans.” Nic J – from G2 What Is Monday Used For? Monday can be used in a lot of different industries. It has workflows for project management. That is, you can use it to: Plan and track projects if those projects aren’t too big and complicated Set deadlines, assign tasks and resources Monitor progress and track project metrics Track leads and customers, manage the sales pipeline and more Help teams plan and track sprints, manage their backlog and collaborate Useful for onboarding new employees, managing records, monitoring performance and helping implement training programs Related: Best Monday.com Alternatives: Free & Paid Options Ranked Who Uses Monday? Asana vs. Monday shares many big players in the business world as customers. For example, large corporations, such as Time Warner, Discovery Communications and Rockstar Games. Anyone looking for flexibility for work management will use Monday vs. Asana as Asana has more granular task management tools. Those who need help completing basic tasks will use Monday. It’s also used by people who need to stay connected and collaborate whether in the same office or remotely. /wp-content/uploads/2023/10/monday.com-gantt-chart-2.webp Monday Key Features Monday has many of the same features as Asana. Both have workflow automation, collaborative tools and integrations, though Monday has far fewer integrations than Asana. It’s especially attractive to those users who prefer a spreadsheet view, similar to Excel, which they are probably familiar with. There are dashboards to help you analyze and report on data and features that are helpful for efficient communication. Monday has a Gantt chart, but it’s not powerful enough, especially if you need to link dependencies. They also have time tracking, kanban boards and resource management features. Related: Monday.com Gantt Chart: How to Make a Gantt Chart With Monday.com Asana vs. Monday: How Is Monday Better Than Asana? In the battle of Asana vs. Monday, the choice isn’t immediately clear. Both project management software products have similar features, but some differences would make a user choose Monday over Asana. Both are popular with customers, let teams plan workflows, automate tasks and track projects and tasks. Monday, however, has the flexibility to serve many different industries. Monday requires less setup than Asana, with more project templates, including some for marketing and software development, and customer support. Asana vs. Monday: How Is Monday Worse Than Asana? Monday loses to Asana when it comes to task management. Asana might not have as many features for managing tasks, but it’s more focused and you can do everything you’d need to do with only the free version. While Asana vs. Monday is a tie in terms of integrations, Asana is the winner when it comes to usability. It’s an easier software to learn and use than Monday. Also, if you’re using the free version of Asana you can have up to 15 users, while Monday offers only two. Asana also has unlimited free storage. Asana vs. Monday: Pricing Comparison Asana is a bit more expensive than Monday. If you’re only looking at the bottom line with Monday vs. Asana, then you might not want to go with Asana. But the price difference isn’t great and if you like the good-looking user experience and features, then Asana is your winner. Premium plan: $10.99/user/month, billed annually Business plan: $24.99/user/month, billed annually In the Asana vs. Monday price war, there’s a clear winner. Monday is cheaper. But considering you have to have a three-seat minimum, that might not always be the case. Still, price is price, and the following are the prices for the various tiers of subscriptions offered by Monday. Basic: $8/user/month, billed annually Standard: $10/user/month, billed annually Pro: $16/user/month, billed annually 3-seat minimum ProjectManager Is Better Than Asana and Monday If you expand Asana vs. Monday to include ProjectManager, well, then you’re in a different ballpark. ProjectManager is real project management software. A lot of competitors offer Gantt charts and kanban boards, but there are differences. ProjectManager’s Gantt charts and kanban boards are more powerful and have more features than other software. Some Gantt charts track fewer details about tasks, they’ll only track task names and due dates. ProjectManager’s Gantt chart has lots of columns that allow users to track resource utilization, costs, percentage complete and more. Some kanban boards are limited, or won’t allow users to share files or messages. ProjectManager does. Use Resource Management Features That Outperform Asana and Monday Real project management software is going to have robust resource management features. In the contest of Asana vs. Monday, neither comes close to ProjectManager, which allows users to set the availability of their team to make assignments easier. That includes PTO, vacation and global holidays for remote teams. Then you can toggle over to the workload chart to view your team’s allocation and balance their workload to keep everyone working at capacity and more productive. /wp-content/uploads/2022/03/Workload_Wide_Zoom-150_Reassign-hours.jpg Real-Time Tracking With Project Dashboards and Reports There’s more than one way to monitor your resources as well as your progress and performance. If you’re looking for a high-level view, use the live dashboard that automatically collects real-time data and displays it on easy-to-read graphs and charts. You can quickly see time, costs, workload and more to stay on schedule and within budget. For more information, use our customizable reports. You can quickly generate status and portfolio reports, as well as reports on variance, timesheets and workload. Plus, all reports can be shared in a variety of formats to share with stakeholders and keep them informed. /wp-content/uploads/2023/11/tab-dashboards.png Asana vs. Monday ties in with their risk register templates, but ProjectManager has real risk management features that allow you to set the likelihood of an issue arising and the impact it can make on your progress. Asana has time tracking, but neither Asana vs. Monday has secure timesheets that streamline payroll and provide a window into labor costs and more. In addition to these robust project management features, ProjecManager allows users to easily import Microsoft Project Plan files (MPP files), Excel files and CSV files so they can seamlessly switch from Asana and Microsoft Project. Related Content You’re starting to see that ProjectManager is a superior project and portfolio management software, but if you want more proof, then take a look at the many related articles on the best project management software, Asana alternatives, Monday alternatives and many more. Best Project Management Software: Rankings, Reviews & Comparisons Asana vs ProjectManager: Which Software is Better for Managing Projects? Monday.com vs. ProjectManager: Which Is Best for Project Management? Asana vs. Microsoft Project: In-Depth Comparison Asana vs. ClickUp: In-Depth Comparison ProjectManager is online project and portfolio management software that connects teams wherever they work, in the office, out in the field or anywhere in between. They can share files, comment at the task level and stay updated with email and in-app notifications. Join teams at Avis, Nestle and Siemens that are using our software to deliver successful projects. Get started with ProjectManager today for free. The post Asana vs. Monday: In-Depth Software Comparison appeared first on ProjectManager. View the full article

Donald The President ally Kevin Warsh says US central bank failed to contain worst inflationary bout in a generation View the full article

Spider, Minesweeper, and Hearts—these longtime staples of Windows (plus other familiar titles, from Solitaire to Freecell) have been missing in action since the launch of Windows 8 in 2012. Sure, you can find versions of these games in the Microsoft Store, but they're cluttered with ads and generally don't feel as good to play as the classic iterations so many of us remember. But there's a way to get the OG time-wasters back. It's not even particularly hard to do: An installer built by Winaero—a long running website that offers all kinds of system tweaking tools—makes it easy to get these classic games running on computers operating with Windows 8, 10, or 11. The games are slightly tweaked to look better on higher resolution displays, but are otherwise identical to the originals. The games included are Chess, FreeCell, Hearts, Mahjong, Minesweeper, Purble Place, Solitaire, and Spider Solitaire. (There's even support for installing the 2000s-era "Internet Games" collection, though given Microsoft shut down the server ages ago, I'm not sure why you'd bother.) Just download and run the installer, and you can choose which games you want to install. Credit: Justin Pot After running the installer you can find everything you selected in the start menu by either searching for a specific title, or opening the All tab and scrolling to the newly added Games folder. Credit: Justin Pot The games play exactly as you remember, with the Windows 7 aesthetic intact. There are no ads, no prompts to try more games, and no online leaderboards—just a few simple games you can play on your computer to give your brain a rest between tasks. Put simply: these are the best versions of these games Microsoft has ever released. It's nice to see them again. There's one hangup worth noting: The games may stop working after major Windows updates. When this happens, you'll need to run the installer again—that's per the developer. Do that, and the games will be working again in no time. View the full article

Pope Francis’ funeral mass will be held on Saturday morning in St. Peter’s Square, a large plaza in front of St. Peter’s Basilica in Vatican City. Francis’ funeral will take place six days after he died of a stroke and heart failure at age 88. It comes after three days of public viewing at St. Peter’s Basilica, where tens of thousands of people flocked to pay their respects to the first Latin American pope. After the mass, the pope’s coffin will be taken to Rome and entombed at St. Mary Major Basilica, near his favorite Madonna icon, making him the first pope to be buried outside of the Vatican in over a century, according to NPR. (Leo XIII was the last pope buried outside the Vatican in 1903.) Francis wrote about his plans for a pared-down burial in his autobiography, and reportedly left instructions that future popes will also have simplified burial rites. The break with tradition is in line with “the People’s Pope’s” progressive 12-year reign as pontiff, characterized by a concern for the poor and greater inclusion in the church. Known to be humble, Francis chose to be buried in a simple wooden coffin instead of the more traditional three-nested coffins (one made of cypress, one made of lead, and one made of elm), according to CBS News. A number of heads of state from over 100 foreign delegations are expected to attend the funeral, including U.S. president Donald The President and first lady Melania The President, Ukrainian president Volodymyr Zelenskyy, U.K. prime minister Keir Starmer, and Prince William (on behalf of King Charles III), NPR reported. The Italian government expects as many as 200,000 people to attend in person. One notable absence: Russian president Vladimir Putin, according to Russian media reports, due to his arrest warrant from the International Criminal Court (ICC) in connection with alleged war crimes in Ukraine. What time is Pope Francis’ funeral? Saturday’s funeral mass will begin at 10 a.m. local time, which is 4 a.m. ET. The Vatican said the mass will be presided over by the dean of the College of Cardinals, Cardinal Giovanni Battista Re. The College of Cardinals will meet in a few weeks, between May 6 and May 11, to elect a new pope, as required by the rules governing the conclave. How can I watch or stream Pope Francis’ funeral live? All networks will be covering this historic day. Traditional cable subscribers or those with an over-the-air antenna can tune in, as well as those with certain streaming service subscriptions: ABC: Coverage starts at 3:30 a.m. ET, including on Disney+ and Hulu CBS: Coverage starts at 4 a.m. ET, and concludes at about 7 a.m. NBC: Coverage is also available on Peacock+ If you cut the cord and don’t have an over-the-air antenna, you can try live TV streaming services, including: Hulu + Live TV Fubo Peacock+ YouTube TV You can also livestream coverage of the funeral and procession to St. Mary Majors on the Vatican News YouTube channel. However, coverage will stop before the burial in the Basilica. View the full article

In its latest financial stability report, the Federal Reserve found that asset prices continue to exceed underlying fundamentals and leverage levels remain high, especially by hedge funds. View the full article

What’s your favorite brand? Now ask yourself, why? Brands That Matter is Fast Company’s effort to answer that question on a broader scale. To recognize the brands that have significant cultural relevance, find unique and powerful ways to connect with audiences, and of course, drive business impact. Now, we’re calling for brands of all shapes, sizes, and stripes to apply. Tell us your story! Here are three reasons why you should apply: 1. Celebrate cultural relevance It’s what distinguishes a brand from its competitors. It’s what forges emotional connection with people. It may be a film, an event, or something that helps make our days easier or more efficient. But finding an audience and then crafting unique and meaningful ways to engage with them is one of the keys to long-term brand health. Cultural relevance is one of the most important metrics for any brand today. This is an amazing chance to show it off. 2. Spotlight on CMOs The role of the chief marketing officer is ever-evolving, and often bespoke to the company and brands with which they work. But the job has become more complicated while still being a crucial linchpin to commercial growth and success. In order to succeed, marketing execs must continuously straddle the growing collection of media and platforms to elevate their brands’ cultural resonance, and connect to audiences. This is your chance to shine a spotlight on the executives making the biggest difference at your brand. 3. Get your brand story seen Brands That Matter regularly receives more than 1,000 applications. But while only a relative handful are ultimately chosen to be recognized, for the Fast Company editors and writers judging each application, it’s also a treasure trove of potential stories and sources for the future. So what are you waiting for? Apply now! View the full article

Key Takeaways Importance of Exceptional Service: Exceptional customer service is essential for small businesses to differentiate from competitors and create loyalty among customers. Key Attributes: Key elements of outstanding service include personalization, responsiveness, empathy, consistent support, and proactive communication. Customer Retention: Prioritizing exceptional service leads to higher customer retention; retained customers tend to spend significantly more over time. Word-of-Mouth Marketing: Satisfied customers contribute to positive word-of-mouth, which is crucial for attracting new clients, as nearly 92% of consumers trust referrals. Employee Training: Investing in employee training on product knowledge, communication, and problem-solving is vital to maintain high service standards. Technology Utilization: Leveraging technology like CRM systems and live chat tools can enhance customer service efficiency and streamline operations. In today’s competitive market, exceptional customer service isn’t just a nice-to-have; it’s a game-changer. You’ve likely experienced the difference when a business goes above and beyond to meet your needs. Whether it’s a friendly greeting or a swift resolution to a problem, these moments leave a lasting impression and build loyalty. As you navigate through this article, you’ll discover the key elements that define outstanding customer service. From personalized interactions to proactive communication, these strategies can transform your customer experience. Let’s dive into how prioritizing exceptional service can not only satisfy your customers but also drive your business success. Understanding Exceptional Customer Service Exceptional customer service stands as a vital component for small businesses, especially in the retail environment. It shapes customer experiences and plays a direct role in building loyalty. Definition and Importance Exceptional customer service refers to the diligent effort to meet and exceed customer expectations. It encompasses personalized interactions, timely assistance, and positive engagement. For small businesses, outstanding service can differentiate your storefront from larger competitors. Customers often choose local shops not just for products, but for memorable experiences. Key Attributes of Exceptional Service Personalization: Tailor interactions to individual customer needs. Use names, remember past purchases, and offer customized recommendations. Responsiveness: Address inquiries and resolve issues quickly. Timely responses demonstrate that you value customer time and satisfaction. Empathy: Understand your customers’ feelings and viewpoints. This emotional connection fosters trust and encourages repeat visits. Consistent Support: Provide reliable service across all interactions. Consistency strengthens reputation and client relationships. Proactive Communication: Anticipate customer needs and offer solutions before problems arise. This forward-thinking approach helps prevent issues and enhances loyalty. By integrating these attributes, you ensure a memorable shopping experience that keeps customers returning to your small business. Benefits of Exceptional Customer Service Exceptional customer service provides significant advantages for small businesses in the retail space. It fosters deeper connections with customers and enhances overall business performance. Customer Retention Customer retention becomes more achievable with exceptional service. When you prioritize positive interactions, customers feel valued and are less likely to switch to competitors. You create a loyal customer base that returns to your storefront repeatedly. Retained customers typically spend 67% more than new customers over time, leading to increased revenue without the need for costly acquisition efforts. Positive Word-of-Mouth Positive word-of-mouth is a powerful marketing tool for small businesses. Satisfied customers share their experiences with friends and family, generating recommendations that attract new clientele. Nearly 92% of consumers trust word-of-mouth referrals, making it essential for you to deliver exceptional service consistently. By fostering positive experiences, you enhance your brand image and encourage organic growth through referrals. Strategies for Delivering Exceptional Customer Service Delivering exceptional customer service is essential for small businesses to thrive in a competitive retail landscape. Implementing effective strategies can enhance customer experiences and drive loyalty. Training Employees Training employees is critical for ensuring consistent service quality. Focus on these key areas: Product Knowledge: Equip your team with in-depth knowledge about products and services. This allows them to answer questions confidently and make tailored recommendations. Communication Skills: Teach active listening and clear communication techniques. This helps employees understand customer needs and respond effectively. Empathy and Engagement: Encourage employees to connect with customers on a personal level. Training that fosters empathy creates a welcoming environment that customers appreciate. Problem-Solving: Provide employees with the tools and authority to resolve issues promptly. Empowered staff can address concerns, enhancing trust and satisfaction. Utilizing Technology Leveraging technology can streamline operations and boost customer service efficiency. Consider these tools: Customer Relationship Management (CRM) Systems: Implement CRM software to track customer interactions. This data helps tailor experiences and follow up effectively with past purchases or inquiries. Live Chat Support: Offer live chat options on your website. Instant support can improve response times and address customer questions in real-time. Feedback Tools: Use surveys and feedback forms to gather customer insights. Analyzing this data allows you to identify areas for improvement and adapt your strategies accordingly. Social Media Engagement: Utilize social media platforms to connect with customers. Quick responses to inquiries on these platforms show commitment to service and foster community engagement. Implementing these strategies positions your small business as a leader in customer service, setting you apart in the retail sector. Measuring Exceptional Customer Service Measuring exceptional customer service involves both gathering feedback and analyzing performance metrics to ensure your small business consistently meets customer needs. Customer Feedback Mechanisms Utilizing customer feedback mechanisms allows you to understand customer experiences directly. Implement surveys following purchases to gather insights on satisfaction, areas for improvement, and suggestions. Encourage reviews on platforms like Google and Yelp; these reviews not only reflect customer opinions but also enhance your storefront’s visibility. Engage customers through social media polls and direct messages to create a two-way dialogue, fostering trust and openness. Performance Metrics Tracking performance metrics provides objective data on how effectively your small business delivers customer service. Monitor key performance indicators (KPIs) such as customer retention rates, average response times, and ticket resolution times. Analyze Net Promoter Score (NPS) to gauge customer loyalty and satisfaction levels. Investigate sales trends to assess the correlation between exceptional service and revenue growth, focusing on repeat customers. These metrics establish a clear picture of your service efficiency and areas for enhancement, allowing your retail business to adapt strategies aligned with customer expectations. Conclusion Exceptional customer service isn’t just a nice-to-have; it’s essential for your business’s success. By prioritizing personalized interactions and proactive communication, you can create memorable experiences that resonate with your customers. Remember that each positive encounter builds loyalty and trust, making your brand stand out in a crowded market. Investing in your team’s training and leveraging technology can significantly enhance your service quality. Don’t underestimate the power of customer feedback; it’s a valuable tool for continuous improvement. By focusing on these elements, you not only retain customers but also attract new ones through positive word-of-mouth. Commit to exceptional service, and watch your business thrive. Frequently Asked Questions What is exceptional customer service? Exceptional customer service refers to the outstanding effort businesses make to meet and exceed customer expectations. It involves personalized interactions, quick problem resolutions, and consistent support, helping to create positive experiences that foster customer loyalty and satisfaction. Why is customer service important for small businesses? Customer service is vital for small businesses because it helps build loyalty, fosters deeper connections, and differentiates them from larger competitors. Exceptional service increases customer retention, drives positive word-of-mouth, and ultimately leads to higher revenue without the costs associated with acquiring new customers. What are the key elements of outstanding customer service? Key elements of outstanding customer service include personalization, responsiveness, empathy, consistent support, and proactive communication. These elements work together to enhance customer satisfaction and create memorable shopping experiences, encouraging customers to return and refer others. How can small businesses improve their customer service? Small businesses can improve customer service by training employees in communication, product knowledge, and problem-solving. Implementing technology such as CRM systems, live chat, and feedback tools also enhances efficiency and allows businesses to better address customer needs. How can customer feedback be measured effectively? Customer feedback can be measured using surveys, reviews on platforms like Google and Yelp, and social media engagement. Tracking performance metrics such as customer retention rates, average response times, and the Net Promoter Score (NPS) provides insights into customer satisfaction and areas for improvement. Image Via Envato This article, "Unlocking Exceptional Customer Service to Drive Business Success and Loyalty" was first published on Small Business Trends View the full article

Key Takeaways Importance of Exceptional Service: Exceptional customer service is essential for small businesses to differentiate from competitors and create loyalty among customers. Key Attributes: Key elements of outstanding service include personalization, responsiveness, empathy, consistent support, and proactive communication. Customer Retention: Prioritizing exceptional service leads to higher customer retention; retained customers tend to spend significantly more over time. Word-of-Mouth Marketing: Satisfied customers contribute to positive word-of-mouth, which is crucial for attracting new clients, as nearly 92% of consumers trust referrals. Employee Training: Investing in employee training on product knowledge, communication, and problem-solving is vital to maintain high service standards. Technology Utilization: Leveraging technology like CRM systems and live chat tools can enhance customer service efficiency and streamline operations. In today’s competitive market, exceptional customer service isn’t just a nice-to-have; it’s a game-changer. You’ve likely experienced the difference when a business goes above and beyond to meet your needs. Whether it’s a friendly greeting or a swift resolution to a problem, these moments leave a lasting impression and build loyalty. As you navigate through this article, you’ll discover the key elements that define outstanding customer service. From personalized interactions to proactive communication, these strategies can transform your customer experience. Let’s dive into how prioritizing exceptional service can not only satisfy your customers but also drive your business success. Understanding Exceptional Customer Service Exceptional customer service stands as a vital component for small businesses, especially in the retail environment. It shapes customer experiences and plays a direct role in building loyalty. Definition and Importance Exceptional customer service refers to the diligent effort to meet and exceed customer expectations. It encompasses personalized interactions, timely assistance, and positive engagement. For small businesses, outstanding service can differentiate your storefront from larger competitors. Customers often choose local shops not just for products, but for memorable experiences. Key Attributes of Exceptional Service Personalization: Tailor interactions to individual customer needs. Use names, remember past purchases, and offer customized recommendations. Responsiveness: Address inquiries and resolve issues quickly. Timely responses demonstrate that you value customer time and satisfaction. Empathy: Understand your customers’ feelings and viewpoints. This emotional connection fosters trust and encourages repeat visits. Consistent Support: Provide reliable service across all interactions. Consistency strengthens reputation and client relationships. Proactive Communication: Anticipate customer needs and offer solutions before problems arise. This forward-thinking approach helps prevent issues and enhances loyalty. By integrating these attributes, you ensure a memorable shopping experience that keeps customers returning to your small business. Benefits of Exceptional Customer Service Exceptional customer service provides significant advantages for small businesses in the retail space. It fosters deeper connections with customers and enhances overall business performance. Customer Retention Customer retention becomes more achievable with exceptional service. When you prioritize positive interactions, customers feel valued and are less likely to switch to competitors. You create a loyal customer base that returns to your storefront repeatedly. Retained customers typically spend 67% more than new customers over time, leading to increased revenue without the need for costly acquisition efforts. Positive Word-of-Mouth Positive word-of-mouth is a powerful marketing tool for small businesses. Satisfied customers share their experiences with friends and family, generating recommendations that attract new clientele. Nearly 92% of consumers trust word-of-mouth referrals, making it essential for you to deliver exceptional service consistently. By fostering positive experiences, you enhance your brand image and encourage organic growth through referrals. Strategies for Delivering Exceptional Customer Service Delivering exceptional customer service is essential for small businesses to thrive in a competitive retail landscape. Implementing effective strategies can enhance customer experiences and drive loyalty. Training Employees Training employees is critical for ensuring consistent service quality. Focus on these key areas: Product Knowledge: Equip your team with in-depth knowledge about products and services. This allows them to answer questions confidently and make tailored recommendations. Communication Skills: Teach active listening and clear communication techniques. This helps employees understand customer needs and respond effectively. Empathy and Engagement: Encourage employees to connect with customers on a personal level. Training that fosters empathy creates a welcoming environment that customers appreciate. Problem-Solving: Provide employees with the tools and authority to resolve issues promptly. Empowered staff can address concerns, enhancing trust and satisfaction. Utilizing Technology Leveraging technology can streamline operations and boost customer service efficiency. Consider these tools: Customer Relationship Management (CRM) Systems: Implement CRM software to track customer interactions. This data helps tailor experiences and follow up effectively with past purchases or inquiries. Live Chat Support: Offer live chat options on your website. Instant support can improve response times and address customer questions in real-time. Feedback Tools: Use surveys and feedback forms to gather customer insights. Analyzing this data allows you to identify areas for improvement and adapt your strategies accordingly. Social Media Engagement: Utilize social media platforms to connect with customers. Quick responses to inquiries on these platforms show commitment to service and foster community engagement. Implementing these strategies positions your small business as a leader in customer service, setting you apart in the retail sector. Measuring Exceptional Customer Service Measuring exceptional customer service involves both gathering feedback and analyzing performance metrics to ensure your small business consistently meets customer needs. Customer Feedback Mechanisms Utilizing customer feedback mechanisms allows you to understand customer experiences directly. Implement surveys following purchases to gather insights on satisfaction, areas for improvement, and suggestions. Encourage reviews on platforms like Google and Yelp; these reviews not only reflect customer opinions but also enhance your storefront’s visibility. Engage customers through social media polls and direct messages to create a two-way dialogue, fostering trust and openness. Performance Metrics Tracking performance metrics provides objective data on how effectively your small business delivers customer service. Monitor key performance indicators (KPIs) such as customer retention rates, average response times, and ticket resolution times. Analyze Net Promoter Score (NPS) to gauge customer loyalty and satisfaction levels. Investigate sales trends to assess the correlation between exceptional service and revenue growth, focusing on repeat customers. These metrics establish a clear picture of your service efficiency and areas for enhancement, allowing your retail business to adapt strategies aligned with customer expectations. Conclusion Exceptional customer service isn’t just a nice-to-have; it’s essential for your business’s success. By prioritizing personalized interactions and proactive communication, you can create memorable experiences that resonate with your customers. Remember that each positive encounter builds loyalty and trust, making your brand stand out in a crowded market. Investing in your team’s training and leveraging technology can significantly enhance your service quality. Don’t underestimate the power of customer feedback; it’s a valuable tool for continuous improvement. By focusing on these elements, you not only retain customers but also attract new ones through positive word-of-mouth. Commit to exceptional service, and watch your business thrive. Frequently Asked Questions What is exceptional customer service? Exceptional customer service refers to the outstanding effort businesses make to meet and exceed customer expectations. It involves personalized interactions, quick problem resolutions, and consistent support, helping to create positive experiences that foster customer loyalty and satisfaction. Why is customer service important for small businesses? Customer service is vital for small businesses because it helps build loyalty, fosters deeper connections, and differentiates them from larger competitors. Exceptional service increases customer retention, drives positive word-of-mouth, and ultimately leads to higher revenue without the costs associated with acquiring new customers. What are the key elements of outstanding customer service? Key elements of outstanding customer service include personalization, responsiveness, empathy, consistent support, and proactive communication. These elements work together to enhance customer satisfaction and create memorable shopping experiences, encouraging customers to return and refer others. How can small businesses improve their customer service? Small businesses can improve customer service by training employees in communication, product knowledge, and problem-solving. Implementing technology such as CRM systems, live chat, and feedback tools also enhances efficiency and allows businesses to better address customer needs. How can customer feedback be measured effectively? Customer feedback can be measured using surveys, reviews on platforms like Google and Yelp, and social media engagement. Tracking performance metrics such as customer retention rates, average response times, and the Net Promoter Score (NPS) provides insights into customer satisfaction and areas for improvement. Image Via Envato This article, "Unlocking Exceptional Customer Service to Drive Business Success and Loyalty" was first published on Small Business Trends View the full article

A new cyberattack is targeting Microsoft 365 users through Signal and WhatsApp messages, with hackers impersonating government officials in order to gain access to accounts. According to reporting from Bleeping Computer, bad actors—who are believed to be Russians pretending to be European political officials or diplomats—are contacting employees of organizations working on issues related to Ukraine and human rights. The end goal is to trick targets into clicking an OAuth phishing link leading them to authenticate their Microsoft 365 credentials. This scam, first discovered by cybersecurity firm Volexity, has focused specifically on organizations related to Ukraine, but a similar approach could be used more widely to steal user data or take over devices. How the Microsoft 365 OAuth attack worksThis attack typically begins with targets receiving a message via Signal or WhatsApp from a user posing as a political official or diplomat with an invitation to a video call or conference to discuss issues related to Ukraine. According to Volexity, attackers may claim to be from the Mission of Ukraine to the European Union, the Permanent Delegation of the Republic of Bulgaria to NATO, or the Permanent Representation of Romania to the European Union. In one variation, the campaign starts with an email sent from a hacked Ukrainian government account followed by communication via Signal and WhatsApp. Once a thread is established, bad actors send victims PDF instructions along with an OAuth phishing URL. When clicked, the user is prompted to log into Microsoft and third-party apps that utilize Microsoft 365 OAuth and redirected to a landing page with an authentication code, which they are told to share in order to enter the meeting. This code, which is valid for 60 days, gives attackers access to email and other Microsoft 365 resources, even if victims change their passwords. How to spot the Microsoft 365 OAuth attackThis attack is one of several recent threats abusing OAuth authentication, which can make it harder to identify as suspect, at least from a technical point of view. Volexity recommends setting up conditional access policies on Microsoft 365 accounts to approved devices only, as well as enabling login alerts. Users should also be wary of social engineering tactics that play on human psychology to successfully carry out phishing and other types of cyber attacks. Examples include messages that are unusual or out of character—especially for a sender you know or trust—communication that prompts an emotional response (like fear or curiosity), and requests that are urgent or offers that are too good to be true. A social engineering explainer from CSO advises a "zero-trust mindset" as well as watching out for common signs like grammar and spelling mistakes and instructions to click links or open attachments. Screenshots of the Signal and WhatsApp messages shared by Volexity show small errors that give them away as potentially fraudulent. View the full article

Ugly might be the new cute: Just look at Labubu, a “kind of ugly” plush toy that has sparked a buying frenzy across the world, especially in Asia, reported CNN. People from Bangkok to Kuala Lumpur flocked to shopping malls on Friday to get the latest edition of the oh-so-collectible furry, while they quickly sold out online. Inspired by Nordic folklore, the toothy stuffed animal has high, pointy, rabbit-like ears, big round eyes, and a mischievous grin with serrated teeth. Made by Chinese toymaker Pop Mart, Labubus come in so-called “blind boxes” the size of a hand, which keep the contents a mystery until the box is opened. Pop Mart, which sells collectibles, has sold Labubus as part of its “The Monsters” series for a few years, making a staggering 3 billion yuan (or roughly $410 million in sales) last year alone, reported CNN. Meanwhile, in the U.S. on Friday, dozens of people lined up in the early morning hours in front of a Chicago Pop Mart store for the toy. By 6 a.m., a long line of fans snaked around the block. Labubu mania Celebrities from Rihanna to Lisa from Blackpink are fans of Labubu. The K-pop singer, who recently appeared in the television hit series “White Lotus,” recently proclaimed on Instagram, “Labubu is my baby.” On Wednesday, Lisa showed off her new pink-and-yellow tie-dye Labubu, from the latest collection, which is big news because she is credited in part with the toy’s extreme popularity in Southeast Asia, per CNN. According to Pop Mart’s website, illustrator Kasing Lung created a fairy tale world inspired by Nordic mythology in 2015, populating it with magical characters both good and evil, called “The Monsters”—the most prominent was Labubu, who is “kind-hearted and always wants to help, but often accidentally achieves the opposite.” Lung was born in Hong Kong but grew up in the Netherlands, and draws from both cultures, which could explain Labubu’s cross-cultural global appeal. View the full article

At least 1,500 learners had their eligibility records removed by the state department in recent weeksView the full article