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Some of the most familiar moments in a day begin with something simple like boiling water. The first cup before the day starts, a pause in the middle of it, a quiet reset at the end. These moments are easy to overlook because they are routine, but they are also where design shows up most clearly. Not just in how something looks, but in how it behaves when it is used again and again. A kettle is a good example. It is a familiar object, one that has existed in roughly the same form for generations. It is not a category most people would describe as needing innovation. And yet, the experience is often defined by small, persistent points of friction. Handles that feel unsteady when the kettle is full. Lids that require an awkward grip to open. Spouts that drip at the end of a pour. Whistles that feel purely functional. None of these issues are significant on their own, but together they shape how the object feels to use. THE FUNCTIONALITY GAP Over time, those small frustrations define the relationship to the product. People adapt. They adjust their grip, change how they move, accept the inconvenience as part of the task. But that adaptation is not the same as satisfaction. It is a workaround. And when workarounds become normalized, they become invisible, both to the people using the product and to the companies designing it. This is the gap between a product that works and a product that works well in real life. Closing that gap does not require a reinvention. It requires a deeper understanding of how the object is actually used. Not just the primary action, but the full sequence. How it is lifted, held, opened, poured, set down, and put away. Not just in ideal conditions, but in the in-between moments, when hands are wet, attention is elsewhere, or energy is low. These are the conditions that define real use, and they are where most design decisions are either validated or exposed. When those interactions are considered from the beginning, the experience changes in ways that are easy to feel but can be difficult to articulate. A handle that supports more than one way of holding it works better for more people. A lid that opens easily without forcing a precise grip. A spout that pours cleanly without requiring correction. None of these decisions are dramatic on their own, but together they remove friction across the entire interaction. And when that friction is removed, something more important happens. The product stops demanding attention. It recedes into the background in the right way, allowing the focus to shift back to what the person is actually trying to do. Making tea. Cooking. Taking a moment. That is the point where design begins to succeed. PERFORMANCE ISN’T ENOUGH But performance alone is also not enough. The opposite failure is just as common. Products that are designed purely around function often lose any sense of personality. They solve for the task, but not for the experience. The result is something that works, but does not invite use. It feels mechanical, even when it is effective. People don’t separate how something works from how it makes them feel. The best products integrate purpose and personality to create a more complete experience. This is where small details begin to matter in a different way. A familiar signal, like a whistle, can do more than indicate that water is ready. It can become something people recognize and anticipate. A subtle movement becomes a visual cue that marks the transition from waiting to ready. These details do not change the underlying function, but they change how the moment is experienced. That shift is easy to underestimate, but it has real consequences. When something feels better to use, people return to it more often. It becomes part of a routine, something they rely on without thinking about it. Over time, that builds a different kind of connection, one that is based not on novelty or branding, but on consistency. This is where trust is formed, and where design begins to have measurable business impact. A MEANINGFUL ADVANTAGE Products that fit naturally into daily routines are used more often, replaced less frequently, and recommended more easily. They create loyalty not through messaging, but through repeated, reliable experience. In categories where differentiation is otherwise limited, that kind of performance becomes a meaningful advantage. What is notable is that most of these improvements are not things people would explicitly ask for. They do not show up clearly in a feature list or a comparison chart. They are the result of observing behavior and resolving friction that has been normalized over time. If design only responds to what people say, it reinforces what already exists. If it looks more closely at how people actually use products, it can begin to improve what people have learned to accept. This is where design has to lead. Not by adding complexity or introducing entirely new behaviors, but by refining what already exists until it works the way it should have all along. When that happens, the product does not need to announce itself. It does not rely on explanation or instruction. It simply works, across a wide range of real conditions, in a way that feels natural from the first touch to the final pour. And once people experience that, it changes how they evaluate everything else. The best products are not the ones that stand out in the moment. They are the ones that hold up over time. And once that becomes the expectation, it is difficult to go back. Ben Wintner is CEO of Michael Graves Design. View the full article

For those who don’t remember what life on the internet looked like in 2023, here’s a refresher: girl dinner, the Roman Empire, and a TikTok algorithm painted purple from the McDonald’s Grimace Shake. The trend was simple, albeit strange: a user would film themselves trying out the purple McDonald’s beverage and then immediately cut to a horror-movie scene of their own faked death. The purple vanilla-berry-flavored milkshake was rolled out by the fast food chain in June of that year as a limited-edition menu item in honor of one of the chain’s mascots, Grimace. While the fake death trend garnered over 2.9 billion views on TikTok, and reportedly boosted sales by 10% that quarter, it was not planned to unfold like it did. “If you think we planted the Grimace Shake trend… thank you. So much. But you think way too highly of us,” Guillaume Huin, senior marketing director at McDonald’s, wrote on X. “If you thought we would never acknowledge the trend… well, I thought so too at first, so I don’t blame you.” “Pure Gen Z humor” On Thursday, almost three years after the trend, Huin took to X to share how the team at McDonald’s and its agency partners reacted to going viral. (Grimace is now apparently taking over German social media after the shake recently launched there.) Huin’s post offers a rare glimpse into how large companies treat viral moments, often dealing with them from a full-fledged situation room. The executive says he first encountered the trend at home, scrolling on social media and coming across one video after another of users “losing control” after taking a Grimace Shake. He decided to tell management and leadership of the phenomenon, not quite sure what it meant just yet. “At first, I won’t lie, this felt like telling your parents about a massive mistake you made that would ruin all your hard work,” he said. The first text he sent, which was attached to the X post, explained the situation as “a very unexpected trend taking over TikTok with Grimace Shakes.” He then assured the recipients, saying “it’s pure Gen Z humor so do not take it badly even though it might be disturbing.” He initially believed that McDonald’s, as a large legacy brand, would steer away from getting involved in the trend. In fairness, people acting like they are dying from a product might not be the marketing that a fast food chain is looking for. But still, the team was awarded time to connect with other teams across the company and monitor the situation before arriving at a plan. One email, for instance, was titled “what to do?” “Boom, we posted” Ultimately the team decided to respond, but it had to be subtle as to not feel “self-serving.” “We never explored or entertained the idea of doing the trend ourselves . . . it just didn’t feel right in the moment,” Huin wrote, revealing social media posts that the entire team came up with in the thread. “We got alignment from leadership, comms, legal plus some owner operators partners involved in our marketing plans, and then, boom, we posted,” Huin added. One said, “TFW when u see the grimace shake trend,” all in lowercase as Gen Z does. And another said, “13 more daysss of me pretending I don’t see this grimace trendd,” with typos included. The series of posts, despite reading like it was out of a Gen Z group chat, proved effective reaching 100,000 likes on X, 450,000 on Instagram, and 230,000 on TikTok. But beyond social metrics, Huin’s retelling pushes back against a large misconception about social media management. No, it’s not a rogue intern behind an account. Instead, many experts are indeed involved. “So cool to see how much thought goes into these types of things,” one X user responded to Huin’s thread. Some may not entirely like the bureaucratic structure of the social media response. As one user shared on X: “I’m physically exhausted and emotionally drained knowing how handicapped the McDonald’s social media team is in responding quickly to social media trends without layers of organizational approvals.” Discourse aside, Huin also shared how, on a human level, tense yet exciting it is to try to react to a moment of cultural relevancy. “Pressing the button on that post . . . was an exhilarating moment. This weird sensation when fear and excitement melt into one feeling of supreme adrenaline,” Huin wrote. “People who lead social media for brands will know what I am talking about, being always one post away from glory or chaos.” View the full article

In a few weeks, Meta will lay off 10% of its workforce—around 8,000 employees out of the company’s workforce of 78,000. In a recent Q&A with employees, CEO Mark Zuckerberg (not the AI clone version) shed some light on the reasons behind the downsizing. According to a report by the Wall Street Journal, Zuckerberg blamed the layoffs to data center and AI infrastructure spending. “We [basically] have two cost centers in the company,” Zuckerberg said, according to the Journal, pointing to raw processing power, like GPUs and chips, as well as data centers. “There’s [compute and infrastructure] and there’s people-oriented things, and if we’re investing more in one area to serve our community, then that means that we have less capital to basically allocate to the other.” “So that means that we do need to take down the size of the company somewhat.” During the meeting, Zuckerberg also touched on downsizing teams in the future. “If a team used to take 50 or 100 people and now it takes 10, having 50 or 100 people on that team can actually be counterproductive going forward—so I think we need to fix that,” Zuckerberg said. Between the layoffs, employee morale at Meta seems to have faltered in recent months. According to data from Blind reviewed by Fast Company, posts on the anonymous workplace platform containing negative sentiment about Meta have quadrupled since 2024. In response to Fast Company, Meta referred to the company’s Thursday earnings call, during which Meta CFO Susan Li said that Meta is “very focused on leveraging AI tools” to boost productivity, and still navigating the company’s future “optimal size.” Li added that because of the layoffs, Meta expects lower employee compensation costs compared to last quarter. “But that is offset within this year by restructuring costs that we expect to incur as part of the layoffs,” she added. Looking ahead, Zuckerberg said Meta’s focus will shift to building more new apps. “Historically, we’ve built like four or five big apps,” he said in the meeting. “We want to build a lot more apps, so there’s a bunch of stuff that we’re trying to figure out, and some of this we just need to figure out over time.” Business Insider reported that Meta’s chief people officer Janelle Gale was asked about further layoffs in the meeting—which likely did little to assuage anxious employees. “Will there be more layoffs? The question always comes up. I’d love to say that there are no more layoffs, but I can’t say something we can’t deliver,” Gale said, according to Business Insider. “While the business is strong, priorities change, competition is fierce, and we will continue to manage our costs responsibly.” According to the publication, Gale also said Meta will “continue to evolve teams as needed” and “try to redeploy talent.” According to a March report from Reuters, the company could cut nearly 20% of its total workforce this year. Zuckerberg also said in the meeting that Meta has faced headwinds since the U.S. war in Iran started earlier this year. “If oil prices go up, then consumers spend more of their money on oil, on gas, and less on things that they would just buy; that are just kind of discretionary things that the advertising might serve,” he said. Meta shares fell by as much as 10% early Thursday. At the meeting, Zuckerberg attributed this to concerned investors after Meta increased its projected capital expenditures for the year, as well as the company’s preview of slower growth during the second quarter, according to the Journal. Meta announced this year’s plans to spend upwards of $145 billion—largely on AI infrastructure—and it seems there are going to be more shakeups for the employees along the way. View the full article

When creating guest satisfaction surveys, it’s important to focus on key questions that capture the essence of a guest’s experience. This includes evaluating the likelihood of recommending your hotel, reviewing comfort and cleanliness, and identifying any maintenance issues. By asking about communication with the host and the efficiency of check-in and check-out processes, you can gain valuable insights. Comprehending these factors will guide you in enhancing the guest experience, but what specific questions should you include? Key Takeaways Include questions on overall experience to gauge guest satisfaction and likelihood of recommendations. Ask about expectation comparisons to identify gaps between anticipated and actual experiences. Assess comfort, accommodations, and cleanliness to ensure high standards and guest satisfaction. Inquire about maintenance issues and communication effectiveness to build trust and enhance experiences. Evaluate check-in/check-out efficiency and amenities available to improve overall guest impressions. Overall Experience Rating How do you measure the success of a hotel stay? One important metric is the overall experience rating, which captures guests’ thorough impressions throughout their visit. This rating reflects various factors, including accommodations, service quality, and the overall ambiance of the hotel. By integrating this into a hotel survey or guest satisfaction survey, you can gain valuable insights into what works well and what needs improvement. High overall experience ratings are often linked to increased repeat business and positive word-of-mouth recommendations, making it critical for hotel management. Furthermore, tracking this rating regularly helps identify trends over time, which can inform strategic decisions aimed at enhancing guest satisfaction. Benchmarking against industry standards allows hotels to assess their performance relative to competitors, ensuring they stay competitive in the market. In the end, the overall experience rating is an indispensable tool for driving continuous improvement in the hospitality industry. Likelihood to Recommend When evaluating guest satisfaction, the likelihood to recommend serves as a crucial indicator of how well your hotel meets expectations. This metric, often measured through the Net Promoter Score (NPS), highlights guests’ willingness to endorse your hotel to others. Comprehending this can guide improvements in service and amenities. Here are four key points to reflect on: Positive Correlation: High likelihood to recommend scores usually indicate satisfied guests who might return and advocate for your brand. Identify Strengths and Weaknesses: Analyzing this data helps pinpoint areas for improvement, ensuring you meet guest expectations. Benchmarking: Comparing your scores to industry standards can reveal your competitive standing. Operational Adjustments: Feedback from likelihood to recommend questions in your hotel survey can lead to actionable changes in guest experiences. Incorporating these insights into your questionnaire hotel satisfaction efforts can elevate overall guest loyalty. Expectation Comparison Comprehending expectation comparison in guest satisfaction surveys is vital for identifying discrepancies between what guests anticipated and their actual experiences during their stay. By analyzing these gaps, hotels can improve guest satisfaction by pinpointing areas for improvement. When you participate in a hotel room survey using your unique survey code, you provide valuable feedback on whether your expectations were met, exceeded, or fell short. This information can guide operational adjustments and staff training. Expectation Level Actual Experience Satisfaction Level Exceeded Perfect service Highly Satisfied Met Good service Satisfied Partially Met Average service Neutral Fell Short Below average Dissatisfied Not Met Poor service Highly Dissatisfied Understanding these comparisons promotes transparency, builds trust, and influences repeat business and recommendations. Comfort and Accommodations When evaluating comfort and accommodations, you should consider the quality of the room and the amenities offered. A comfortable bed and an inviting atmosphere can greatly improve your stay, whereas fundamental features like effective heating or cooling systems are vital for maintaining a pleasant environment. Furthermore, the presence of thoughtful services can raise your experience, making it important to review how these factors align with your expectations. Room Comfort Assessment How important is room comfort to your overall hotel experience? It’s vital, as 67% of guests prioritize comfort when selecting accommodations. You can assess room comfort through a well-structured questionnaire hotel, ensuring you cover fundamental aspects that impact your stay. Consider these key factors: Bed Quality: How comfortable are the mattress and pillows? Room Temperature Control: Is it easy to adjust the thermostat? Soundproofing: Can you relax without noise disturbances? Room Decor and Furnishings: Does the aesthetic improve your comfort? Engaging in a receipt survey using a unique survey entry code can effectively gather your feedback. Regular assessments help hotels maintain high standards, in the end boosting guest satisfaction and loyalty. Amenities and Services Offered Room comfort extends beyond just the quality of the bed; it encompasses the various amenities and services offered by a hotel that contribute to your overall experience. A comfortable bed is essential, as 74% of travelers say it greatly impacts their stay, but amenities like free Wi-Fi, complimentary breakfast, and fitness facilities are equally important, with 70% of guests prioritizing them. Cleanliness plays a major role too, as 85% of guests report that a well-maintained room boosts their likelihood to recommend a hotel. Personalized services, such as welcome gifts, can further improve your experience. Finally, the overall ambiance, including decor and furnishings, matters; 68% of visitors find that aesthetically pleasing environments increase their satisfaction during their stay. Cleanliness Assessment In terms of cleanliness, room hygiene standards and the upkeep of common areas play an essential role in your overall satisfaction. Guests often assess their experience based on how well these spaces are maintained, which directly impacts their likelihood of returning. Regular feedback on these aspects helps Marriott identify areas needing improvement, ensuring a cleaner and more enjoyable stay for everyone. Room Hygiene Standards Maintaining high room hygiene standards is vital for ensuring guest satisfaction, as cleanliness is a top priority for many travelers. To achieve this, consider the following important practices: Implement a Standardized Cleaning Checklist: Make sure all areas, especially high-touch surfaces, are cleaned thoroughly. Regular Assessments: Conduct consistent evaluations of room cleanliness to identify areas needing improvement. Train Housekeeping Staff: Use guest feedback to provide targeted training based on cleanliness concerns. Invest in Professional Cleaning Services: These services can improve your hotel’s reputation and lead to improved guest ratings. Common Area Cleanliness How do you assess the cleanliness of common areas in your hotel? Cleanliness is a top priority for 86% of guests, so regular surveys can identify specific issues and guide maintenance efforts. Feedback on cleanliness greatly impacts online reviews, making it crucial to maintain high standards. Here’s a simple table to help you evaluate cleanliness factors: Cleanliness Factor Importance Level Lobby and Reception Area High Hallways Medium Elevators High Restrooms Very High Outdoor Areas Medium Hotels that excel in common area cleanliness see increased repeat business and positive recommendations. Prioritize this aspect to improve guests’ perceptions of your hotel’s quality and commitment to hygiene. Amenities Satisfaction What factors contribute to your satisfaction with hotel amenities? Comprehending your needs helps hotels improve your overall experience. Guest feedback is crucial, as it identifies which amenities matter most to you. Here’s what you might prioritize: Cleanliness: A top concern, ensuring that amenities are clean can greatly impact your decision to return or recommend the hotel. Functionality: Amenities should work as intended, whether it’s Wi-Fi, fitness equipment, or room appliances. Variety: A diverse range of amenities, such as pools, spas, and dining options, can boost your stay. Promotion: Knowing what’s available allows you to plan your activities better and enjoy all the hotel has to offer. Maintenance Issues Encountered Have you ever arrived at a hotel only to find maintenance issues that disrupt your stay? Broken fixtures or malfunctioning amenities can greatly impact your experience and lead to negative reviews if they’re not addressed without delay. To avoid such frustrations, regular assessments and maintenance checks are essential. These proactive measures help prevent problems that could compromise your overall perception of the property. Guest satisfaction surveys play an important role in identifying recurring maintenance issues. By analyzing this feedback, management can prioritize necessary repairs and improvements effectively. Moreover, clear communication about maintenance schedules and resolutions can improve your trust in the establishment, minimizing any potential frustration during your stay. When maintenance concerns are resolved in a timely manner, it increases the likelihood of your repeat visits and positive recommendations. In the end, a well-maintained environment contributes greatly to your satisfaction and the hotel’s reputation. Communication With Host Effective communication with your host plays an essential role in shaping your experience during a stay. You should expect clear instructions regarding check-in procedures and know that timely responses to your questions can improve your comfort and trust. Furthermore, having access to support when needed can greatly enhance your overall satisfaction and lead to a smoother visit. Response Time Expectations How quickly should you expect a response from your host after making an inquiry? Timely communication is essential for guest satisfaction. Studies reveal that 70% of guests expect a reply within one hour. Nonetheless, the average hotel response time is around 12 hours. To manage your expectations, consider these points: Immediate Acknowledgment: Automated responses can confirm receipt of your inquiry, assuring you that your concerns are being addressed. Expectations Set by Hosts: Clear communication about response times helps reduce frustration. Impact on Reviews: Guests experiencing quicker responses are 80% more likely to leave positive reviews. Quality of Service Perception: Timely replies greatly improve your perception of service quality. Clarity of Instructions Clear communication with your host plays an essential role in shaping your overall experience during your stay. Comprehending booking and check-in instructions is critical for grasping policies and available services, directly impacting your satisfaction. When hosts provide concise and straightforward check-in and check-out procedures, it minimizes confusion and improves your first impression. Guests equally value detailed information about amenities and services, such as dining options and facility hours, which helps you make the most of your stay. Timely responses to inquiries build trust and increase the likelihood of recommending the property to others. Regularly seeking feedback on communication clarity guarantees that future guests enjoy a seamless experience with well-defined expectations. Availability of Support When you’re staying at a property, how easily can you reach out to your host for support? Effective communication is vital for enhancing your experience. When hosts are responsive, it greatly impacts your satisfaction and likelihood to return. Here are some key aspects to reflect on: Availability: Can you contact the host through messaging apps or phone calls? Timeliness: Do they respond swiftly to your inquiries? Clarity: Are their messages clear and helpful, especially during the booking process? Post-booking Communication: Do they provide important details, such as check-in instructions, without delay? Establishing open lines of communication nurtures trust and rapport, leading to a more positive overall experience. Check-In/Check-Out Efficiency Efficient check-in and check-out processes are crucial for creating a positive first and last impression for guests. Streamlining these experiences can greatly boost guest satisfaction, with studies showing a potential 20% increase in overall satisfaction. Guests clearly prefer quick check-ins, as 70% report that long wait times negatively affect their perception of service quality. Implementing self-check-in options can reduce average check-in times by 30%, catering to tech-savvy guests during enhancing convenience. Here’s a breakdown of key factors influencing check-in/check-out efficiency: Factor Impact on Satisfaction Streamlined Check-In +20% Self-Check-In Options -30% Check-In Time Clear Billing +15% Effective Communication 60% crucial Prompt Service +15% Value for Price How do guests determine whether they’re getting their money’s worth during their stay? They often evaluate their overall experience against the cost, making perceived value a vital metric for hospitality. Here are key aspects guests consider: Quality of Service: Travelers expect the service level to match the price they pay, with 70% believing alignment is fundamental. Amenities Offered: Guests look for amenities that improve their stay, like Wi-Fi, breakfast, or fitness facilities, proportional to the price. Transparency in Pricing: Clear communication regarding additional charges, such as resort fees, greatly influences satisfaction. Feedback Opportunities: Regularly asking for feedback on perceived value helps hotels identify areas for improvement and tailor offerings to guest expectations. Frequently Asked Questions What Questions Should Be Asked in a Customer Satisfaction Survey? In a customer satisfaction survey, you should ask questions that cover overall satisfaction, like “How satisfied are you with our product/service?” Follow this with specific feedback inquiries, such as “What do you like or dislike most?” Including a Net Promoter Score (NPS) question about recommending your service is crucial. Furthermore, consider open-ended questions for further insights and demographic questions to better understand your customer segments, which can improve service offerings. What Are 5 Good Survey Questions? To create an effective survey, consider these five questions: First, ask guests to rate the cleanliness of their room. Second, inquire about their satisfaction with the check-in process on a scale of 1 to 10. Third, request feedback on the quality of amenities provided. Fourth, ask how likely they’re to recommend your hotel to friends or family. Finally, find out if their expectations were met, exceeded, or not met during their stay. What Is the 5 Point Scale for Customer Satisfaction Survey? The 5-point scale for customer satisfaction surveys ranges from “1 – Very Unsatisfied” to “5 – Very Satisfied.” This scale lets you express varying levels of satisfaction, providing more detailed feedback than a simple yes or no. A rating of 3 indicates neutrality, helping organizations understand where they stand. What Is a 1 to 10 Survey Question Example? A typical example of a 1 to 10 survey question is, “On a scale from 1 to 10, how satisfied are you with our service?” This question allows you to gauge customer satisfaction precisely, as respondents can choose a number that reflects their experience. A score of 1 indicates very low satisfaction, whereas a score of 10 shows high satisfaction. Analyzing these responses helps identify trends and areas for improvement in your service offerings. Conclusion Incorporating these ten crucial questions into your guest satisfaction surveys will provide valuable insights into the overall guest experience. By focusing on aspects such as comfort, cleanliness, and communication, you can identify areas needing improvement. Comprehending how guests compare their expectations to reality, along with their perceptions of value, will enable you to improve your services effectively. In the end, these insights will help promote a better guest experience, leading to increased satisfaction and loyalty. Image via Google Gemini This article, "10 Essential Questions for Guest Satisfaction Surveys" was first published on Small Business Trends View the full article

If you're in the Google ecosystem or use Google Workspace at work, Google Chat is a popular choice for messaging and collaboration. The app replaced Hangouts in Gmail (RIP), originally launching for business before rolling out to everyone. Regardless of the context for using Google Chat, there are a handful of hacks to maximize its features. Add Chat to Gmail to keep everything in one tabIf you already have too many tabs open—and one of them is Gmail—you don't actually need another one for Google Chat. Instead, you can add Chat to your Gmail taskbar and toggle between your inbox and chat interface in the same tab (as long as they are under the same Google Account). Hit the Settings gear at the top of your Gmail window and tap See all settings. Select the Chat and Meet tab and hit the radio button next to Google Chat. You can also manage your Chat settings from this tab. For Gmail on mobile, go to Settings > Chat and toggle Show the chat tab on. Google Chat has a desktop app—if you use ChromeFor those who prefer a desktop app over a browser window, you can download the Google Chat app. While this is a standalone app rather than an extension, Chrome must be open and running for the app to work. You don't need to use Chrome for your default browser, though. To install the app, open chat.google.com in Chrome and either click the Install icon or go to More > Install Google Chat. From there, you can launch Chat from your desktop. Schedule Chat messages for laterThe ability to schedule messages for later means you can draft chats while they're top of mind but have them send when you actually want them to be seen by the recipient. This is handy for communicating with colleagues who have different working hours, saving messages for someone returning from vacation, or scheduling recurring check-in chats. Draft your message and click the down arrow next to the Send button, then select either a suggested send time or set a custom one. Set Do Not Disturb periods If you don't want to receive notifications at all hours, set up Do Not Disturb to activate when you're done with work. This will mute alerts from Google Chat during set time frames. In your Chat window, go to Settings > Notifications and scroll down to Do not disturb schedules. You can toggle on one of the default options or hit Create new to make a custom schedule. Be sure to enable Match do not disturb schedule to time zone, especially if your team spans multiple time zones. Get email notifications for unread messagesThere might be times when you have Google Chat closed or push notifications turned off but still want to see a summary of important messages. You can enable email notifications for unread direct messages or @mentions to get a reminder for Chat messages that you haven't read for more than 12 hours. On desktop, go to Settings > Notifications and toggle Get email notifications for unread direct messages or @mentions on. Open multiple chats in window modeTo keep from having to toggle back and forth between multiple conversations in Google Chat on desktop, you can open them in pop-out windows to see them side by side. From your Home screen in chat, tap the three vertical dots (Options) on the right side and hit Open in a pop-up. Alternatively, you can hit the pop-up icon at the top of any DM or space. Note that you can't pop out individual threads. Add individual messages to TasksGoogle Chat obviously plays nicely with other Google apps, including Tasks. If there's an action item in a Chat conversation, you can put it on your Tasks to-do list by pressing the three-dot menu > Add to Tasks. On mobile, long-press the message and go to More > Add to Tasks. If you have Tasks added to your right-hand panel in Chat, you can view and organize your list in the same window as your conversations. Use search filters to find specific messagesJust like other Google apps, Chat has advanced filters to narrow down search results and help you find specific messages in your spaces and conversation histories. Type your query into the search bar at the top of the window, then select from any of the following filters: From: Said in: Date: Has file: Has link: Mentions me: Only conversations I'm in: You can further sort by recency and relevancy. Turn off chat history to auto-delete messagesFor sensitive messages you don't want saved in your chat history, there's a disappearing messages-like feature in Google Chat that will delete new messages from your chat log after 24 hours. To enable it, open the conversation, click the down arrow next to the chat title, and select Turn off history. Your log will show which messages are sent with history on and off so you know which ones will be deleted. Get conversation summaries from GeminiIf you're have a Google Workspace account, you can ask Gemini to summarize read and unread conversations in Chat so you don't have to go back and review every message individually. Summaries are available for DMs (group and individual), spaces, and threads. Conversation summaries are enabled by default for eligible accounts—to use the feature, choose a read or unread conversation in Google Chat or Chat in Gmail, hover over it in the Home tab, and click Summarize. You can also summarize unread messages in a conversation by opening the conversation and selecting Summarize unread. View the full article

For years, genetic testing has been treated as something rare and exceptional—a highly specialized tool ordered only by geneticists and often reserved for the end of a long diagnostic journey. Not surprisingly, medicine has changed. Science and technology have advanced and patients’ expectations have evolved. And yet, the way genomic testing is used in practice has struggled to keep up. Exome and genome sequencing should no longer sit on a pedestal in healthcare. It should be used far more broadly as part of everyday clinical care. The insights encoded in our DNA are foundational to understanding human health, yet too often genomic testing is still viewed as a last resort rather than as a starting point. To deliver better care, the healthcare system must rethink how genomic testing fits into modern medicine. PATIENTS ARE MOVING TOWARD A MOLECULAR VIEW OF HEALTH Across healthcare, people are increasingly seeking deeper insights into their biology. A new generation of companies is gaining traction by offering individuals a more comprehensive, molecular view of their health. Companies like Function Health and Prenuvo are resonating with consumers because they provide something traditional healthcare has often lacked: proactive insight. People want to understand their health before problems escalate. They want more data about how their bodies work and what risks they may face in the future. This shift reflects a broader change in how people think about healthcare. Patients no longer want a system that simply reacts to disease; they want one that helps them anticipate it. Genomics plays a critical role in that future. THE CLINICAL POWER OF GENOMIC INSIGHT DNA contains critical information about why disease happens and how it can be treated. For many children with neurological conditions, developmental delays, or unexplained medical challenges, genomic testing can uncover the underlying cause of illness. When clinicians identify a genetic diagnosis, it can fundamentally change the care pathway. Treatments can become more targeted. Unnecessary tests can be avoided. Families can receive clearer answers and guidance about what lies ahead. It can also drive efficiency and cost savings across our healthcare system. For many patients, genomic testing ends what is often called the “diagnostic odyssey”—years spent searching for answers. But genomic insight is valuable only when it is used. WHY GENOMIC TESTING IS STILL UNDERUSED Despite its growing impact, genomic testing is still used far less often than it could be. One of the main reasons is cultural rather than scientific. Historically, genetic testing has been associated with specialists. As a result, many frontline clinicians still view it as something outside their scope. The perception persists that genomic testing requires a genetics expert or that it should only be ordered after other diagnostic options have been exhausted. In reality, many clinicians already have the ability to order genomic tests today. Pediatricians, neurologists, and physicians in neonatal intensive care units regularly care for patients whose symptoms may have a genetic cause, and in many cases clinical guidelines already recommend exome or genome sequencing as a first-line test. When used early, genomic testing delivers answers much sooner in the care journey and helps guide more targeted care. The challenge is not capability. It is awareness and mindset. TECHNOLOGY HAS CHANGED WHAT’S POSSIBLE The rapid evolution of genomic science has transformed what clinicians can do with genetic information. Sequencing technology is faster and more accessible than it was even a decade ago. Advances in data science and large genomic datasets have dramatically improved the ability to interpret genetic variation. AI now helps prioritize disease-causing genes with greater speed and precision. These advances mean that genomic testing can deliver meaningful insights on timelines that fit within real-world clinical care. In other words, the technological barriers that once limited genomic testing are largely gone. A MORE PROACTIVE FUTURE FOR HEALTHCARE Healthcare is gradually shifting from a reactive model toward a more proactive one. Instead of waiting for disease to progress, clinicians and patients alike are increasingly seeking ways to identify risks earlier and tailor treatments more precisely. Genomics is central to that shift. When clinicians understand the genetic drivers of disease earlier, they can intervene sooner and make better-informed care decisions. Health systems can reduce unnecessary procedures and hospitalizations. And patients gain clarity about their health far earlier in their lives. But this future will only become reality if genomic testing becomes part of routine clinical practice rather than a last resort. BRING GENOMICS INTO EVERYDAY MEDICINE Taking genomic testing off the pedestal does not mean diminishing its importance. It means recognizing that genomic information should be integrated into everyday healthcare rather than reserved for rare circumstances or certain specialists. Patients are already embracing a more molecular view of their health. As consumer demand for deeper biological insight grows, healthcare systems have an opportunity to evolve alongside it. The science is ready. The technology is ready. The question now is whether healthcare is ready to use genomic insights more broadly. When clinicians across the healthcare system feel empowered to use genomic testing earlier and more often, the result will be faster diagnoses, more precise care, and a healthcare system that is better aligned with the needs of modern patients. Linda Genen, MD, MPH is chief medical officer at GeneDx. View the full article

In a groundbreaking move, SAP SE and Google Cloud have teamed up to enhance the efficiency of marketing campaigns for businesses, particularly in the small business sector. This partnership seeks to empower marketers to leverage AI agents at scale, promising to revolutionize how they approach customer engagement and data utilization. At the forefront of this partnership is the integration of SAP Engagement Cloud and Google’s Gemini Enterprise. With the introduction of Joule Agents, small businesses can deploy AI-driven tools to automate and optimize their marketing campaigns more effectively. By unifying data across both platforms, these solutions allow marketers to act on real-time insights, which is essential for companies looking to maintain a competitive edge. According to SAP’s Balaji Balasubramanian, “This is more than a data integration; it’s a leap forward for AI agents that can collaborate naturally and execute seamlessly.” For small business owners, this means less time spent on manual marketing tasks and more focus on strategic planning. One of the most compelling features of the new integration allows users to prompt their AI agents with straightforward objectives. For instance, a small coffee shop could instruct an AI agent to “Increase repeat purchases from the last 30 days,” which streamlines execution from content personalization to customer interaction. The automation capabilities can translate to significant time savings and better-targeted marketing efforts. The partnership promises to offer several key benefits for small businesses looking to optimize their marketing strategies. Autonomous campaign generation and continuous performance improvement mean that businesses can expect faster speed-to-market and reduced operational overhead. With AI continuously optimizing campaigns based on data insights, small business owners can allocate more of their time to strategy and creative planning. However, it is vital for small business owners to consider potential challenges. Implementing new technology can come with initial hurdles, including integration with existing systems and the learning curve associated with new tools. Small businesses must assess their current marketing capabilities and ensure they have the necessary data infrastructure to fully leverage this advanced technology. Moreover, while the marketing applications of this partnership are available starting in the second half of 2026, business owners should begin planning their adoption strategies now to stay ahead of the curve. The long-term vision is to enable high-value use cases across the entire SAP Customer Experience portfolio, which indicates a broader scope of benefits that will ultimately extend beyond just marketing. Kevin Ichhpurani of Google Cloud highlights the necessity of cohesive systems for success, stating, “To realize the full potential of agentic AI, businesses need their systems to speak the same language.” Understanding how to harmonize tools and platforms will be essential for small business owners who want to fully unleash the potential of AI in their marketing efforts. Small businesses often face unique challenges, including limited resources and the need for agile decision-making. As such, this AI partnership represents an exciting opportunity, provided that owners can successfully navigate the landscape of new technology. The potential for improved customer engagement and more efficient operations cannot be understated. For more in-depth information on how to integrate these new solutions into your business operations, small business owners can visit SAP’s customer experience solutions at sap.com/cx and learn more about Gemini Enterprise at cloud.google.com/gemini-enterprise. In summary, the collaboration between SAP and Google Cloud opens up new avenues for small businesses to enhance their marketing strategies through advanced AI technology. By taking advantage of these tools, marketing efforts can shift from manual tasks to a streamlined, data-driven approach that ultimately leads to better business outcomes. The ability to act on unified data in real time will be crucial as the market continues to evolve. For further details, you can read the original press release here. Image via Google Gemini This article, "SAP and Google Cloud Launch Multi-Agent AI for Smarter Marketing Campaigns" was first published on Small Business Trends View the full article

Mordor Intelligence expects the manufactured homes market size to expand from $28.5 billion in 2025 to $30.5 billion this year, its latest report found. View the full article

It’s official: the robots are taking over. Taking over the internet, that is. Conspiracy theorists have long discussed the “dead internet” theory, which reasons that online spaces, once entirely populated and filled with content created by humans, have slowly become dominated by bots posing as people. The more extreme conspiracists allege that this transformation is deliberate, with governments and corporations using the bots to manipulate public perception. With the rise of AI since ChatGPT’s debut in 2022, the dead internet theory—or at least some version of it—has sounded more and more plausible. Now, according to a recent study, it’s closer to coming true. The study, a collaboration between researchers at Stanford University, Imperial College London, and the Internet Archive, sought to find how much text on the internet is AI-generated. To do so, they used the Internet Archive’s Wayback Machine to compare web pages published between 2022 and 2025, using several prominent AI-detection methods to see just how much online content was created partially or entirely by AI. Their results show that as of May 2025, more than a third of all new websites were AI-generated or AI-assisted at 35.3%. That includes 17.6% of all newly published websites being entirely generated by AI. The study’s findings corroborate other data, including Cloudflare’s report that nearly a third of all internet traffic over the past year comes from bots and Imperva’s claim that 2024 saw automated traffic surpass human traffic for the first time. “I find the sheer speed of the AI takeover of the web quite staggering,” Jonáš Doležal, one of the study’s researchers, told 404 Media. “After decades of humans shaping it, a significant portion of the internet has become defined by AI in just three years. We’re witnessing, in my opinion, a major transformation of the digital landscape in a fraction of the time it took to build in the first place.” Defying AI stereotypes While AI-generated websites are becoming more and more common, they may not be as harmful to the internet as critics fear. The study also tested AI-generated content’s effect on the internet via six hypotheses centered on common critiques of AI-generated text, only two of which were confirmed by the research. The study confirmed that AI is contributing to semantic contraction, or the reduction of diverse viewpoints online, and to a positivity shift, through which online writing is overall becoming more sanitized and artificially cheerful. But so far, AI is seemingly avoiding other suspected negative effects. The study didn’t see evidence of increases in rambling text with little to no substance, a single generic writing style, a lack of cited sources, or—perhaps most shockingly—the spread of misinformation among AI-generated content online. The study’s authors told 404 Media that they’re working to turn their research into a continuous tool, so internet users can stay up to date on just how dead that “dead internet” truly is. “As AI-generated content spreads, the challenge is finding a role for these models that doesn’t just result in a sanitized, repetitive web,” Dolezal said. “Rather than forcing models to be perfectly compliant and agreeable, allowing them to have a more distinct personality or ‘friction’ might help them act as a creative partner rather than a replacement for human voice.” View the full article

Donald The President says US still ‘looking’ at a rescue for bankrupt budget carrier, but would only proceed ‘if it’s a good deal’View the full article

Fannie Mae and Freddie Mac's support for the market lessened the impact, as could bank capital reform, and the company's normalized results outperformed. View the full article

Since the massive success of Spider-Man: No Way Home in 2021, fans have been eagerly awaiting the next Peter Parker-centered film in the Marvel Cinematic Universe. Five years later, the fourth MCU Spider-Man film, subtitled Brand New Day, is finally coming to theaters—but a reveal in the screenplay’s first page has some fans abandoning the hype train. Director Destin Daniel Cretton shared the first three pages of Brand New Day with Entertainment Weekly, complete with annotations from himself, stars Zendaya and Tom Holland, and other department heads. The pages reveal that the story picks up nine months after the events of No Way Home. Spoiler alert: Peter Parker, forced to erase himself from the memories of everyone on Earth (including his girlfriend MJ and best friend Ned), now lives in isolation. “For the first time, Peter is entirely alone,” Cretton emphasizes in the margins. The opening scene sees Peter fiddling with homemade technology, with another annotation pointing out that he no longer has access to money or gadgets from his former mentor Tony Stark, aka Iron Man. “All of his tech needs to have been made by Peter,” the annotation reads. As Peter’s first in-scene line of dialogue reveals, that tech includes an AI assistant named E.V., the source of the internet’s ire. “Could you check the calibration on my targeting matrix?” Peter asks, and E.V. gets to work. Another note from Cretton says that with his new isolated lifestyle, E.V. is “sadly, the closest thing Peter has to a friend.” ‘The biggest eye roll of my life’: Social media rags on E.V. E.V.’s presence in the screenplay was immediately divisive on social media. The mere inclusion of AI, let alone an AI companion, was enough to immediately turn some people off from Brand New Day. “And just like that I’m not excited for this movie anymore,” one user wrote. “I don’t like Peter befriending ChatGPT and asking stuff like ‘should I ask her out’ or whatever, no matter how ‘normalized’ it is nowadays.” “Just did the biggest eye roll of my life,” quipped another user in response to the news. Others lamented the lost art of superhero narration, assuming that Peter will address E.V. with his thoughts throughout Brand New Day instead of monologuing directly to the audience. “Can’t the neurotic character that talks to himself all the time just talk to himself?” one user asked. “We just did a whole Batman movie where he was narrating like Taxi Driver.” An AI-dependent Spider-Man is no Spider-Man at all, others argued. “Peter Parker is known from the comics for his extensive internal dialogue and self-talk,” one poster wrote, adding that he “has always had friends, both as Peter and as Spidey.” “The idea of him being so lonely and pathetic that an AI bot is ‘the closest thing he has to a friend’ is just ridiculous and feels like a violation of the character,” they concluded. But beyond its implications for an iconic character, what message does portraying AI companionship on screen convey in 2026? The real-world impact of AI on loneliness AI has always been present in Marvel movies. In 2008’s Iron Man, the very first film in the Marvel Cinematic Universe, protagonist Tony Stark has his own AI assistant J.A.R.V.I.S., which he jokes with and asks for help from, much like Peter seems posed to do with E.V. throughout Brand New Day. But in 2008, a hyper-intelligent AI assistant was science fiction. Treating it like a friend could be played for laughs, or as the charming quirk of a tech genius. In 2026, the concept of an AI assistant as a stand-in for human friends is far more tangible—and far more controversial. Multiple studies have shown that increased usage of AI, particularly turning to AI for companionship, is associated with lower well-being and emotional dependence. In 2025, the infamous wearable AI bestie Friend had its million-dollar advertising campaign in New York City met with graffiti, vandalism, and vitriol, defaced with messages like “stop profiting off of loneliness” and “AI wouldn’t care if you lived or died.” Can Brand New Day‘s portrayal of an AI friendship avoid sparking the same controversy? It all depends on framing. Superheroes often act as role models, leading to some critics’ concern over a Marvel protagonist depending on AI for some semblance of friendship. But some social media users remain hopeful that Brand New Day’s treatment of AI might be more nuanced. “If the movie successfully executes a message about how isolating and talking to what amounts to a chatbot is,” one user wrote, “then I will never stop glazing this movie.” Others urged Spider-Man fans not to write the movie off so quickly over a minor detail. “I think if this completely ruins your excitement of a movie considering you have no idea how the AI is utilized in the story and how much of the other stuff is seeming to be great, you care more about checklists for a character than telling a compelling story with the character,” wrote another poster. Spider-Man: Brand New Day comes to theaters on July 31. View the full article

AI Readiness Gap Threatens CPA Firm Competitiveness. Gear Up for Growth With Jean Caragher Go PRO for members-only access to more Jean Marie Caragher. View the full article

AI Readiness Gap Threatens CPA Firm Competitiveness. Gear Up for Growth With Jean Caragher “This is a make-or-break year for AI in accounting,” said Ellen Choi, founder and CEO of Edgefield Group, in a recent episode of Gear Up … Continued Go PRO for members-only access to more Jean Marie Caragher. View the full article

Microsoft Advertising is expanding its Performance Max reporting with publisher-level conversion and spend data — giving advertisers more visibility into where results are actually coming from What’s happening. According to Microsoft Ads Product liaison Navah Hopkins, the PMax Website Publisher URL report now includes conversion and spend metrics, moving beyond basic placement visibility into actionable performance data. This gives advertisers clearer insight into which placements are driving real outcomes — not just impressions or clicks. Why we care. This update gives advertisers visibility into which placements are actually driving conversions and spend — not just impressions. That means better optimisation decisions, from scaling winning inventory to cutting wasted spend. It also makes it easier to trust and justify Performance Max performance with concrete data, rather than relying on aggregated reporting. How advertisers can use it. The update opens up several practical use cases. High-performing placements can now inform Audience Ads strategies, such as building remarketing campaigns or impression-based audiences from winning inventory. At the same time, advertisers can identify poor-fit placements and exclude them using account-level URL exclusion lists, helping protect brand safety and improve efficiency. Between the lines. This is another step toward making automated campaigns more transparent. Rather than replacing control entirely, platforms are starting to give advertisers clearer signals on what’s working — and where to act. What to watch: Whether this level of transparency expands further across PMax reporting How advertisers balance automation with manual optimisation If similar reporting features roll out across other platforms Bottom line. With conversion and spend data now visible at the placement level, Microsoft is making Performance Max a little less of a black box — and a lot more actionable. View the full article

Conducting effective conflict resolution meetings is essential for maintaining a productive workplace. These meetings require careful planning, clear communication, and a focus on collaborative solutions. Establishing ground rules guarantees respectful dialogue, whereas identifying all parties involved promotes inclusivity. Setting a time limit keeps discussions on track, and developing a concrete action plan nurtures accountability. Comprehending how to facilitate these meetings can lead to lasting improvements. So, how do you guarantee these meetings are as effective as possible? Key Takeaways Prepare thoroughly by identifying key issues, gathering relevant information, and setting a clear agenda for the meeting. Establish ground rules to ensure respectful dialogue and active listening among all participants. Create a safe discussion environment by addressing sensitive topics and reminding participants of the collaborative goal. Utilize active listening techniques to understand differing perspectives and foster open communication during discussions. Develop a clear action plan with assigned roles, responsibilities, and a timeline for follow-up to ensure effective resolution implementation. What Is a Conflict Resolution Meeting? A conflict resolution meeting is a structured gathering aimed at addressing significant disagreements in the workplace. These meetings are different from regular discussions as they require a formal approach, often facilitated by an experienced third party. This neutral facilitator guides the conversation, ensuring that all voices are heard and respected. The key objectives of conflict resolution meetings include nurturing open communication, comprehending differing perspectives, and developing a collaborative action plan to resolve the underlying issues. Establishing ground rules is vital; confidentiality and respectful communication help create a safe environment where participants feel comfortable expressing their concerns. Conflict resolution meetings are especially important for serious allegations, such as harassment or bullying, which require immediate HR involvement to protect employee well-being and maintain corporate culture. Why Conflict Occurs in the Workplace Grasping why conflict occurs in the workplace is vital to preventing escalation and cultivating a positive environment. Conflicts often stem from poor communication, where misconceptions or ambiguity lead to differing interpretations of tasks. Clashes of values can create friction, particularly when employees hold opposing beliefs about work ethics or organizational goals. Furthermore, resource scarcity, like limited time or budget, can spark competition as team members vie for critical assets. When personalities and working styles differ markedly, tension may arise, making collaboration challenging. Finally, perceptions of discrimination or harassment can escalate into serious conflicts, requiring immediate attention to maintain a respectful workplace. Comprehending the meeting conflict meaning is significant; it enables you to identify the underlying issues and address them effectively before they disrupt team dynamics. By recognizing these factors, you can take proactive steps to mitigate conflict and promote a more harmonious work environment. Establish Ground Rules Establishing ground rules at the beginning of a conflict resolution meeting is crucial for nurturing a safe and respectful environment. These rules help clarify expectations for behavior and communication, allowing participants to engage constructively. Some key ground rules include: Ground Rule Purpose Example Maintain Confidentiality Guarantees trust among participants “What’s said here stays here.” Use “I” Statements Express personal feelings without blaming others “I feel frustrated when…” Focus on Issues Keeps discussions constructive and avoids personal attacks “Let’s discuss the project timeline.” Practice Active Listening Improves comprehension and reduces defensiveness “I hear you; can you elaborate?” Document Decisions Maintains transparency and accountability “Let’s summarize our agreements.” Identify and Involve All Parties Identifying and involving all parties in a conflict is vital, as it guarantees that everyone affected can share their perspectives and participate in the resolution process. When you include all relevant stakeholders, it encourages a sense of ownership over the outcome, enhancing commitment to the agreed-upon solutions and helping to prevent future conflicts. Be sure to clarify the roles and responsibilities of each participant, as this minimizes misunderstandings and aligns expectations during the meeting. Engaging individuals from different levels or departments provides diverse perspectives, leading to more thorough solutions that tackle the root causes of the conflict. It’s also important to communicate the purpose of involving everyone clearly, emphasizing collaborative problem-solving rather than assigning blame. This approach creates a constructive environment where participants feel valued and motivated to contribute to finding effective resolutions. Set a Time Limit for Discussion Setting a time limit for discussion in conflict resolution meetings is essential for keeping everyone focused and engaged. By establishing clear time constraints, you encourage efficient conversations that stick to the main issues, minimizing digressions. Communicating this timeframe at the start guarantees that all participants understand the urgency, leading to more productive outcomes. Establish Time Constraints When you set time constraints for conflict resolution meetings, you help guarantee that discussions remain focused and productive. Establishing a specific time limit, like 60 to 90 minutes, prevents conversations from dragging on and keeps participants engaged. Clearly communicating this limit upfront helps everyone manage their contributions effectively. Key Benefits Outcomes Keeps discussions focused More productive meetings Encourages prioritization Resolves key issues faster Promotes accountability Efficient use of time Enables follow-ups Continuity in resolution Using a timer or a designated timekeeper promotes awareness of the clock, ensuring efficient use of the discussion period. After the limit, summarize key points and schedule follow-ups for unresolved issues to maintain momentum in conflict resolution. Encourage Focused Conversations Focused conversations are crucial for effective conflict resolution, and setting a time limit for discussions plays a significant role in achieving this goal. When you establish a clear timeframe, participants stay focused on key issues, minimizing digressions and improving efficiency. Research shows that meetings with strict time constraints lead to concise conversations, as individuals prioritize critical points over less relevant details. Time limits also help manage emotional responses, reducing the pressure of prolonged discussions, which allows for calmer, more constructive exchanges. Furthermore, they create a sense of urgency, encouraging active listening and collaborative problem-solving. By communicating the time limit at the start, you set clear expectations, promoting a structured environment that boosts overall meeting effectiveness. Create a Safe Environment for Discussion Creating a safe environment for discussion is essential for effective conflict resolution meetings, as it encourages open communication and collaboration among participants. To cultivate this environment, consider implementing the following strategies: Establish ground rules: Set clear guidelines, such as maintaining confidentiality and using “I” statements, to guarantee respectful dialogue. Encourage good faith participation: Remind participants of corporate values to center discussions and promote a culture of respect. Address sensitive topics directly: Tackle challenging issues head-on while allowing for open feedback, which alleviates tension and builds trust. Regularly remind everyone that the goal is collaborative problem-solving, which helps maintain focus on resolutions rather than personal conflicts. This approach improves the overall safety of the meeting environment, allowing participants to express their thoughts without fear of judgment, thereby making conflict resolution more effective and constructive. Use Active Listening Skills to Understand All Perspectives Utilizing active listening skills is essential in comprehending different perspectives during conflict resolution meetings. By demonstrating empathy through techniques like maintaining eye contact, utilizing open body language, and paraphrasing statements, you create a more collaborative atmosphere. This approach not just clarifies misunderstandings but additionally encourages open dialogue, nurturing trust and reducing defensiveness among participants. Importance of Empathy Empathy plays a crucial role in conflict resolution, particularly in relation to employing active listening skills to understand all perspectives involved. When you practice empathy, you create a supportive environment that encourages open dialogue. This can greatly improve the conflict resolution process through: Building trust and rapport among participants, leading to a more collaborative atmosphere. Reducing defensive reactions, allowing individuals to express themselves without fear of judgment. Encouraging a focus on shared interests rather than adversarial positions. Techniques for Active Listening Active listening is essential for effectively maneuvering conflicts and grasping the various perspectives involved. To practice active listening, focus on fully concentrating on the speaker. Maintain eye contact and nod to show engagement; verbal affirmations like “I see” can further improve the interaction. Paraphrasing the speaker’s points clarifies comprehension and demonstrates your involvement, which can reduce defensiveness. Asking open-ended questions encourages deeper exploration of the issues, helping to uncover the interests behind positions. In addition, maintaining a calm demeanor and practicing patience creates a safe environment where everyone feels comfortable expressing their views. Develop an Action Plan to Resolve the Conflict To effectively develop an action plan that resolves the conflict, it’s essential to begin by grasping the differing perspectives of all parties involved. Start by ensuring everyone feels heard and validated. Once you have a clear comprehension, identify common goals and areas for collaboration. This foundation will help you create a mutually beneficial resolution. Focus on these key steps: Assign specific roles and responsibilities to each participant, outlining tasks and follow-up duties to promote accountability. Establish a timeline for implementing the action plan, including milestones for regular check-ins to assess progress. Document the action plan and share it with all participants, ensuring transparency and providing a reference point for future discussions. Facilitation Certification Facilitation certification programs provide you with crucial training to effectively lead conflict resolution meetings. You’ll focus on developing key skills like active listening and problem-solving, which are fundamental for managing difficult conversations. Furthermore, these programs emphasize practical applications, ensuring you can create safe spaces for dialogue and understand the dynamics of conflict in real-world scenarios. Certification Program Overview In today’s complex workplace, honing your skills in conflict resolution can greatly improve your leadership effectiveness. The Facilitation Certification program focuses on equipping you with crucial tools to guide conflict resolution meetings. You’ll learn to establish ground rules that encourage an open dialogue among participants. Key components include: Grasping the “Vegas Rule” and “Chatham House Rule” for safe discussions Practicing active listening and using “I” statements to promote respect Addressing undiscussable issues during emphasizing collaborative problem-solving Graduates emerge ready to facilitate meaningful conversations and improve team dynamics. The program encourages continuous growth, offering ongoing training and workshops to help you refine your facilitation skills beyond the initial certification. This investment in your development will pay off in countless workplace scenarios. Skills Development Focus Developing your skills in facilitation is vital for steering the intricacies of conflict resolution meetings. Facilitation certification programs, like those from Voltage Control and the Facilitation Academy, equip you with fundamental skills to manage group dynamics effectively. You’ll learn active listening techniques, enhancing your ability to comprehend diverse perspectives during discussions. Training emphasizes establishing ground rules to encourage a respectful atmosphere that promotes open communication among participants. Furthermore, certification courses often include practical exercises focusing on de-escalation techniques, allowing you to manage tensions and guide teams toward collaborative problem-solving. Graduates of these programs are better prepared to develop actionable plans, ensuring that all parties leave with clear next steps and a shared comprehension of goals. Practical Application Training Effective conflict resolution requires more than just theoretical knowledge; it demands practical skills that can be applied in real-world situations. Practical Application Training for Facilitation Certification equips you with these crucial skills, focusing on techniques that encourage collaboration. During this training, you’ll learn to: Establish ground rules, like the Vegas Rule and “I” statements, to promote open communication. Develop actionable plans by identifying common interests, ensuring all voices are valued. Prepare for difficult conversations and manage emotional aspects to maintain a constructive atmosphere. Certification programs often provide ongoing support and resources, helping you continuously improve your skills. Tips for Managing Remote/Hybrid Conflict When managing conflicts in remote or hybrid settings, it’s essential to leverage technology effectively to encourage clear communication. Start by utilizing video conferencing tools that allow for face-to-face interaction, as non-verbal cues play a fundamental role in comprehending emotions and intentions. Confirm all participants have the necessary technology and support, minimizing technical issues that could escalate tensions. Before meetings, set clear agendas and ground rules to maintain focus and structure, preventing digressions that can derail productive dialogue. Encourage active participation by using breakout rooms for smaller discussions, allowing quieter participants to voice their opinions in a less intimidating setting. After the meeting, follow up with a written summary of discussion points and action plans to guarantee accountability and clarity. This approach not merely improves communication but also cultivates a collaborative environment, making conflict resolution more effective in remote and hybrid contexts. Best Practices for Continuous Improvement in Conflict Resolution To guarantee continuous improvement in conflict resolution, organizations must prioritize ongoing training and skill development for their employees. Regular workshops can greatly improve your team’s ability to handle disputes, leading to better dynamics. Here are some best practices to contemplate: Implement structured feedback mechanisms after conflict resolution meetings, allowing team members to share experiences and suggest improvements. Utilize techniques such as active listening and “I” statements during resolutions to promote comprehension and reduce future conflicts. Establish a follow-up system to evaluate the effectiveness of resolutions, ensuring accountability and ongoing dialogue about conflict management. Additionally, creating a resource library with best practices and case studies can serve as a valuable tool for employees. Frequently Asked Questions What Are the 5 C’s of Conflict Resolution? The 5 C’s of conflict resolution are Clarity, Communication, Collaboration, Compromise, and Closure. First, clarity helps you define the conflict and understand all perspectives involved. Effective communication encourages open dialogue and active listening. Collaboration focuses on working together to find shared interests. Compromise involves making concessions to reach a solution that satisfies everyone. Finally, closure guarantees all parties agree on the outcome and understand the next steps to take. How to Facilitate a Conflict Resolution Meeting? To facilitate a conflict resolution meeting, start by establishing ground rules to guarantee respectful communication and confidentiality. Use active listening techniques to validate participants’ feelings, nurturing a safe space for discussion. Focus on common interests rather than positions, encouraging collaboration. Address sensitive issues openly to build trust. Conclude with a clear action plan, outlining roles and follow-up tasks, assuring accountability and progress in the direction of resolution. This structured approach promotes effective problem-solving. What Are the 5 Main Conflict Resolution Strategies? The five main conflict resolution strategies are negotiation, mediation, facilitation, shuttle diplomacy, and conciliation. Negotiation involves direct discussions between parties to reach a compromise. Mediation employs a neutral third party to help identify common interests. Facilitation guides a group through structured dialogue to improve communication. Shuttle diplomacy separates parties to reduce tension during communicating their positions. Finally, conciliation improves relationships by addressing grievances and promoting dialogue, often as a precursor to formal resolution methods. What Are the 4 C’s of Conflict Resolution? The 4 C’s of conflict resolution are Communication, Collaboration, Compromise, and Commitment. Communication involves clearly expressing thoughts and actively listening to understand different viewpoints. Collaboration focuses on working together to uncover shared interests and goals, promoting a team approach. Compromise requires all parties to make concessions, balancing their needs for mutual benefit. Finally, Commitment guarantees everyone follows through on the agreed solutions, maintaining a constructive relationship for the future. Conclusion In summary, conducting effective conflict resolution meetings is crucial for maintaining a positive workplace environment. By establishing ground rules, involving all parties, and setting clear agendas, you can facilitate productive discussions. Developing a collaborative action plan guarantees accountability, whereas follow-up meetings help assess progress. Whether in person or remote, applying these strategies can greatly improve conflict management and promote a culture of cooperation. Regularly refining your approach will improve your effectiveness in resolving future conflicts. Image via Google Gemini This article, "Conducting Effective Conflict Resolution Meetings" was first published on Small Business Trends View the full article

Conducting effective conflict resolution meetings is essential for maintaining a productive workplace. These meetings require careful planning, clear communication, and a focus on collaborative solutions. Establishing ground rules guarantees respectful dialogue, whereas identifying all parties involved promotes inclusivity. Setting a time limit keeps discussions on track, and developing a concrete action plan nurtures accountability. Comprehending how to facilitate these meetings can lead to lasting improvements. So, how do you guarantee these meetings are as effective as possible? Key Takeaways Prepare thoroughly by identifying key issues, gathering relevant information, and setting a clear agenda for the meeting. Establish ground rules to ensure respectful dialogue and active listening among all participants. Create a safe discussion environment by addressing sensitive topics and reminding participants of the collaborative goal. Utilize active listening techniques to understand differing perspectives and foster open communication during discussions. Develop a clear action plan with assigned roles, responsibilities, and a timeline for follow-up to ensure effective resolution implementation. What Is a Conflict Resolution Meeting? A conflict resolution meeting is a structured gathering aimed at addressing significant disagreements in the workplace. These meetings are different from regular discussions as they require a formal approach, often facilitated by an experienced third party. This neutral facilitator guides the conversation, ensuring that all voices are heard and respected. The key objectives of conflict resolution meetings include nurturing open communication, comprehending differing perspectives, and developing a collaborative action plan to resolve the underlying issues. Establishing ground rules is vital; confidentiality and respectful communication help create a safe environment where participants feel comfortable expressing their concerns. Conflict resolution meetings are especially important for serious allegations, such as harassment or bullying, which require immediate HR involvement to protect employee well-being and maintain corporate culture. Why Conflict Occurs in the Workplace Grasping why conflict occurs in the workplace is vital to preventing escalation and cultivating a positive environment. Conflicts often stem from poor communication, where misconceptions or ambiguity lead to differing interpretations of tasks. Clashes of values can create friction, particularly when employees hold opposing beliefs about work ethics or organizational goals. Furthermore, resource scarcity, like limited time or budget, can spark competition as team members vie for critical assets. When personalities and working styles differ markedly, tension may arise, making collaboration challenging. Finally, perceptions of discrimination or harassment can escalate into serious conflicts, requiring immediate attention to maintain a respectful workplace. Comprehending the meeting conflict meaning is significant; it enables you to identify the underlying issues and address them effectively before they disrupt team dynamics. By recognizing these factors, you can take proactive steps to mitigate conflict and promote a more harmonious work environment. Establish Ground Rules Establishing ground rules at the beginning of a conflict resolution meeting is crucial for nurturing a safe and respectful environment. These rules help clarify expectations for behavior and communication, allowing participants to engage constructively. Some key ground rules include: Ground Rule Purpose Example Maintain Confidentiality Guarantees trust among participants “What’s said here stays here.” Use “I” Statements Express personal feelings without blaming others “I feel frustrated when…” Focus on Issues Keeps discussions constructive and avoids personal attacks “Let’s discuss the project timeline.” Practice Active Listening Improves comprehension and reduces defensiveness “I hear you; can you elaborate?” Document Decisions Maintains transparency and accountability “Let’s summarize our agreements.” Identify and Involve All Parties Identifying and involving all parties in a conflict is vital, as it guarantees that everyone affected can share their perspectives and participate in the resolution process. When you include all relevant stakeholders, it encourages a sense of ownership over the outcome, enhancing commitment to the agreed-upon solutions and helping to prevent future conflicts. Be sure to clarify the roles and responsibilities of each participant, as this minimizes misunderstandings and aligns expectations during the meeting. Engaging individuals from different levels or departments provides diverse perspectives, leading to more thorough solutions that tackle the root causes of the conflict. It’s also important to communicate the purpose of involving everyone clearly, emphasizing collaborative problem-solving rather than assigning blame. This approach creates a constructive environment where participants feel valued and motivated to contribute to finding effective resolutions. Set a Time Limit for Discussion Setting a time limit for discussion in conflict resolution meetings is essential for keeping everyone focused and engaged. By establishing clear time constraints, you encourage efficient conversations that stick to the main issues, minimizing digressions. Communicating this timeframe at the start guarantees that all participants understand the urgency, leading to more productive outcomes. Establish Time Constraints When you set time constraints for conflict resolution meetings, you help guarantee that discussions remain focused and productive. Establishing a specific time limit, like 60 to 90 minutes, prevents conversations from dragging on and keeps participants engaged. Clearly communicating this limit upfront helps everyone manage their contributions effectively. Key Benefits Outcomes Keeps discussions focused More productive meetings Encourages prioritization Resolves key issues faster Promotes accountability Efficient use of time Enables follow-ups Continuity in resolution Using a timer or a designated timekeeper promotes awareness of the clock, ensuring efficient use of the discussion period. After the limit, summarize key points and schedule follow-ups for unresolved issues to maintain momentum in conflict resolution. Encourage Focused Conversations Focused conversations are crucial for effective conflict resolution, and setting a time limit for discussions plays a significant role in achieving this goal. When you establish a clear timeframe, participants stay focused on key issues, minimizing digressions and improving efficiency. Research shows that meetings with strict time constraints lead to concise conversations, as individuals prioritize critical points over less relevant details. Time limits also help manage emotional responses, reducing the pressure of prolonged discussions, which allows for calmer, more constructive exchanges. Furthermore, they create a sense of urgency, encouraging active listening and collaborative problem-solving. By communicating the time limit at the start, you set clear expectations, promoting a structured environment that boosts overall meeting effectiveness. Create a Safe Environment for Discussion Creating a safe environment for discussion is essential for effective conflict resolution meetings, as it encourages open communication and collaboration among participants. To cultivate this environment, consider implementing the following strategies: Establish ground rules: Set clear guidelines, such as maintaining confidentiality and using “I” statements, to guarantee respectful dialogue. Encourage good faith participation: Remind participants of corporate values to center discussions and promote a culture of respect. Address sensitive topics directly: Tackle challenging issues head-on while allowing for open feedback, which alleviates tension and builds trust. Regularly remind everyone that the goal is collaborative problem-solving, which helps maintain focus on resolutions rather than personal conflicts. This approach improves the overall safety of the meeting environment, allowing participants to express their thoughts without fear of judgment, thereby making conflict resolution more effective and constructive. Use Active Listening Skills to Understand All Perspectives Utilizing active listening skills is essential in comprehending different perspectives during conflict resolution meetings. By demonstrating empathy through techniques like maintaining eye contact, utilizing open body language, and paraphrasing statements, you create a more collaborative atmosphere. This approach not just clarifies misunderstandings but additionally encourages open dialogue, nurturing trust and reducing defensiveness among participants. Importance of Empathy Empathy plays a crucial role in conflict resolution, particularly in relation to employing active listening skills to understand all perspectives involved. When you practice empathy, you create a supportive environment that encourages open dialogue. This can greatly improve the conflict resolution process through: Building trust and rapport among participants, leading to a more collaborative atmosphere. Reducing defensive reactions, allowing individuals to express themselves without fear of judgment. Encouraging a focus on shared interests rather than adversarial positions. Techniques for Active Listening Active listening is essential for effectively maneuvering conflicts and grasping the various perspectives involved. To practice active listening, focus on fully concentrating on the speaker. Maintain eye contact and nod to show engagement; verbal affirmations like “I see” can further improve the interaction. Paraphrasing the speaker’s points clarifies comprehension and demonstrates your involvement, which can reduce defensiveness. Asking open-ended questions encourages deeper exploration of the issues, helping to uncover the interests behind positions. In addition, maintaining a calm demeanor and practicing patience creates a safe environment where everyone feels comfortable expressing their views. Develop an Action Plan to Resolve the Conflict To effectively develop an action plan that resolves the conflict, it’s essential to begin by grasping the differing perspectives of all parties involved. Start by ensuring everyone feels heard and validated. Once you have a clear comprehension, identify common goals and areas for collaboration. This foundation will help you create a mutually beneficial resolution. Focus on these key steps: Assign specific roles and responsibilities to each participant, outlining tasks and follow-up duties to promote accountability. Establish a timeline for implementing the action plan, including milestones for regular check-ins to assess progress. Document the action plan and share it with all participants, ensuring transparency and providing a reference point for future discussions. Facilitation Certification Facilitation certification programs provide you with crucial training to effectively lead conflict resolution meetings. You’ll focus on developing key skills like active listening and problem-solving, which are fundamental for managing difficult conversations. Furthermore, these programs emphasize practical applications, ensuring you can create safe spaces for dialogue and understand the dynamics of conflict in real-world scenarios. Certification Program Overview In today’s complex workplace, honing your skills in conflict resolution can greatly improve your leadership effectiveness. The Facilitation Certification program focuses on equipping you with crucial tools to guide conflict resolution meetings. You’ll learn to establish ground rules that encourage an open dialogue among participants. Key components include: Grasping the “Vegas Rule” and “Chatham House Rule” for safe discussions Practicing active listening and using “I” statements to promote respect Addressing undiscussable issues during emphasizing collaborative problem-solving Graduates emerge ready to facilitate meaningful conversations and improve team dynamics. The program encourages continuous growth, offering ongoing training and workshops to help you refine your facilitation skills beyond the initial certification. This investment in your development will pay off in countless workplace scenarios. Skills Development Focus Developing your skills in facilitation is vital for steering the intricacies of conflict resolution meetings. Facilitation certification programs, like those from Voltage Control and the Facilitation Academy, equip you with fundamental skills to manage group dynamics effectively. You’ll learn active listening techniques, enhancing your ability to comprehend diverse perspectives during discussions. Training emphasizes establishing ground rules to encourage a respectful atmosphere that promotes open communication among participants. Furthermore, certification courses often include practical exercises focusing on de-escalation techniques, allowing you to manage tensions and guide teams toward collaborative problem-solving. Graduates of these programs are better prepared to develop actionable plans, ensuring that all parties leave with clear next steps and a shared comprehension of goals. Practical Application Training Effective conflict resolution requires more than just theoretical knowledge; it demands practical skills that can be applied in real-world situations. Practical Application Training for Facilitation Certification equips you with these crucial skills, focusing on techniques that encourage collaboration. During this training, you’ll learn to: Establish ground rules, like the Vegas Rule and “I” statements, to promote open communication. Develop actionable plans by identifying common interests, ensuring all voices are valued. Prepare for difficult conversations and manage emotional aspects to maintain a constructive atmosphere. Certification programs often provide ongoing support and resources, helping you continuously improve your skills. Tips for Managing Remote/Hybrid Conflict When managing conflicts in remote or hybrid settings, it’s essential to leverage technology effectively to encourage clear communication. Start by utilizing video conferencing tools that allow for face-to-face interaction, as non-verbal cues play a fundamental role in comprehending emotions and intentions. Confirm all participants have the necessary technology and support, minimizing technical issues that could escalate tensions. Before meetings, set clear agendas and ground rules to maintain focus and structure, preventing digressions that can derail productive dialogue. Encourage active participation by using breakout rooms for smaller discussions, allowing quieter participants to voice their opinions in a less intimidating setting. After the meeting, follow up with a written summary of discussion points and action plans to guarantee accountability and clarity. This approach not merely improves communication but also cultivates a collaborative environment, making conflict resolution more effective in remote and hybrid contexts. Best Practices for Continuous Improvement in Conflict Resolution To guarantee continuous improvement in conflict resolution, organizations must prioritize ongoing training and skill development for their employees. Regular workshops can greatly improve your team’s ability to handle disputes, leading to better dynamics. Here are some best practices to contemplate: Implement structured feedback mechanisms after conflict resolution meetings, allowing team members to share experiences and suggest improvements. Utilize techniques such as active listening and “I” statements during resolutions to promote comprehension and reduce future conflicts. Establish a follow-up system to evaluate the effectiveness of resolutions, ensuring accountability and ongoing dialogue about conflict management. Additionally, creating a resource library with best practices and case studies can serve as a valuable tool for employees. Frequently Asked Questions What Are the 5 C’s of Conflict Resolution? The 5 C’s of conflict resolution are Clarity, Communication, Collaboration, Compromise, and Closure. First, clarity helps you define the conflict and understand all perspectives involved. Effective communication encourages open dialogue and active listening. Collaboration focuses on working together to find shared interests. Compromise involves making concessions to reach a solution that satisfies everyone. Finally, closure guarantees all parties agree on the outcome and understand the next steps to take. How to Facilitate a Conflict Resolution Meeting? To facilitate a conflict resolution meeting, start by establishing ground rules to guarantee respectful communication and confidentiality. Use active listening techniques to validate participants’ feelings, nurturing a safe space for discussion. Focus on common interests rather than positions, encouraging collaboration. Address sensitive issues openly to build trust. Conclude with a clear action plan, outlining roles and follow-up tasks, assuring accountability and progress in the direction of resolution. This structured approach promotes effective problem-solving. What Are the 5 Main Conflict Resolution Strategies? The five main conflict resolution strategies are negotiation, mediation, facilitation, shuttle diplomacy, and conciliation. Negotiation involves direct discussions between parties to reach a compromise. Mediation employs a neutral third party to help identify common interests. Facilitation guides a group through structured dialogue to improve communication. Shuttle diplomacy separates parties to reduce tension during communicating their positions. Finally, conciliation improves relationships by addressing grievances and promoting dialogue, often as a precursor to formal resolution methods. What Are the 4 C’s of Conflict Resolution? The 4 C’s of conflict resolution are Communication, Collaboration, Compromise, and Commitment. Communication involves clearly expressing thoughts and actively listening to understand different viewpoints. Collaboration focuses on working together to uncover shared interests and goals, promoting a team approach. Compromise requires all parties to make concessions, balancing their needs for mutual benefit. Finally, Commitment guarantees everyone follows through on the agreed solutions, maintaining a constructive relationship for the future. Conclusion In summary, conducting effective conflict resolution meetings is crucial for maintaining a positive workplace environment. By establishing ground rules, involving all parties, and setting clear agendas, you can facilitate productive discussions. Developing a collaborative action plan guarantees accountability, whereas follow-up meetings help assess progress. Whether in person or remote, applying these strategies can greatly improve conflict management and promote a culture of cooperation. Regularly refining your approach will improve your effectiveness in resolving future conflicts. Image via Google Gemini This article, "Conducting Effective Conflict Resolution Meetings" was first published on Small Business Trends View the full article

We may earn a commission from links on this page. Deal pricing and availability subject to change after time of publication. Portable projectors provide a big screen for cozy movie nights without committing to a full home theater setup, and they’ve come a long way in the past few years. Still, many force you to choose between design and function. The LG CineBeam Q portable projector blends a sleek look with true 4K laser projection, making it perfect for flexible viewing—and right now, it’s $200 off at $799.99 (originally $999.99). LG CineBeam Q HU710PB 4K Smart Portable Projector $799.99 at Amazon $999.99 Save $200.00 Get Deal Get Deal $799.99 at Amazon $999.99 Save $200.00 This 4K mini projector provides a sharp, detailed picture up to approximately 120 inches, which is unusual at this size. It also has a wide color gamut (up to 154% DCI-P3) and high contrast for a more vibrant image. It uses an RGB laser light engine and a DLP chip to create a picture with up to 500 ANSI lumens of brightness, working best in low light and darkness. And while design shouldn’t be the first thing you consider when shopping for a portable projector, it’s nothing to scoff at, with a retro-industrial aluminum design that looks like decor, made more portable by a carrying handle. The LG CineBeam Q is also easy to set up thanks to auto-alignment and auto-focus, plus a 22-point white balance adjustment, which has the same picture calibration controls as LG’s OLED TVs. You can also manually correct it with 4-, 9-, or 15-point warping options. It uses the WebOS streaming platform, which includes popular streaming apps like Netflix and Disney+, and allows you to wirelessly stream on your phone or tablet via AirPlay 2 and Android Screen Share. That said, it doesn’t have a battery-power option, so it’s better for indoor use, and audio on the 3-watt mono speaker can be slightly tinny. It does support Bluetooth pairing with Dual Audio Output, so you can connect it to a soundbar, headphones, or speakers. Still, its 4K resolution sets it apart from many competitors, making the LG CineBeam Q portable projector a strong contender with a crisp picture and a refined, all-metal design at 20% off. Our Best Editor-Vetted Tech Deals Right Now Apple AirPods 4 Active Noise Cancelling Wireless Earbuds — $148.99 (List Price $179.00) Apple Watch Series 11 [GPS 46mm] Smartwatch with Jet Black Aluminum Case with Black Sport Band - M/L. Sleep Score, Fitness Tracker, Health Monitoring, Always-On Display, Water Resistant — $329.00 (List Price $429.00) Fitbit Versa 4 Fitness Smartwatch (Black) — $149.95 (List Price $199.95) Apple iPad 11" A16 128GB Wi-Fi Tablet (Silver, 2025) — $299.99 (List Price $349.00) Anker Nano 45W 10,000mAh Compact Power Bank With Retractable Cable — $49.99 (List Price $59.99) Deals are selected by our commerce team View the full article

Spirit Airlines looks like it’s getting spirited away. The airline is preparing to shut down, after attempts to establish a $500 million bailout from the The President administration fell through, according to reporting from The Wall Street Journal. Negotiations for the government lifeline had been underway for weeks as Spirit’s cash reserves dwindled, but investors have reportedly balked at the prospect of the federal government becoming a majority owner of the company. Despite reports saying that the company is prepping to cease operations, a company spokesperson declined to comment when asked by Fast Company, and said that “Spirit is operating as usual.” On Friday, President The President said that the government would bail out the airline “if we could do it, we’d do it, but only if it’s a good deal,” adding that “we gave them a final proposal.” He didn’t completely shut the door however, saying that he’d like to “save the jobs,” and told reporters that he would “have something for you today or tomorrow.” Shares of Spirit Aviation Holdings, unsurprisingly, took a nosedive as well, falling from $1.30 per share to $0.40 shortly after 11 AM ET, but as of around 1 PM ET, had increased back to $1.30. Over the past five days, shares are down almost 35%, however. Though a Spirit attorney told a bankruptcy court in New York that the company was going to run out of money during an April 23 hearing, the company has not announced or formalized plans to liquidate or shut down. But it has been slowing down its operations. Last year, it cut departures significantly compared to the previous year, and discontinued service to several destinations. The budget airline has been struggling for years, and has declared bankruptcy twice since 2024. It appears that the recent spike in fuel prices may be serving as the straw that’s breaking the camel’s back, in this case, as airlines across the spectrum try to find ways to contend with increased costs—something that’s not going over well with a potentially price-sensitive market segment that Spirit aims to serve. View the full article

More than three-quarters of brokers are using popular AI platforms, but application of lender-specific software lags considerably, according to AD Mortgage. View the full article

An influencer evangelist spreading Robert F. Kennedy Jr.’s MAHA agenda won’t be America’s next surgeon general. Close Kennedy ally Casey Means is no longer Donald The President’s nominee for the role, and the president announced on Thursday that he would push for Dr. Nicole Saphier, a radiologist who specializes in breast cancer, to serve as the country’s top doctor instead. After she was nominated, Means faced questions about her track record on vaccines, children’s health, and her own qualifications for the role, which is historically held by a practicing physician. Her nomination ultimately stalled after facing opposition from Republicans who refused to back her for the role, including Alaska Sen. Lisa Murkowski. Means, a 38-year-old wellness influencer who does not currently hold an active medical license, graduated from the Stanford University School of Medicine but left her surgical residency program early. Means said she abandoned her training to “focus on the real root causes of why Americans are so sick,” which for her meant co-founding a health startup for monitoring blood glucose and cashing in on the social media wellness craze through paid promotions. Moving beyond means The President’s former surgeon general nominee reined in some of her more extreme views after being tapped for the role, but the internet lives forever. Prior to being scrutinized as a soon-to-be high-ranking government official, Means slammed the widespread use of hormonal birth control as a “disrespect of life,” called the practice of giving newborns the hepatitis B vaccine “absolute insanity,” and derided Americans’ use of GLP-1 medications—a stated health priority of The President himself. Even with her nomination clearly on the rocks, Kennedy remained all-in on Means. “Casey Means is the most articulate, eloquent, and erudite evangelist for the MAHA movement,” Kennedy declared last month during a House committee hearing, calling on lawmakers to throw their weight behind her. The President’s new nominee might not be Kennedy’s preferred pick, but she did write a book titled Make America Healthy Again back in 2020. In that book and others, Saphier emphasizes the power of lifestyle changes like diet and exercise, two major areas of emphasis for the MAHA movement. Unlike Means, Saphier is a practicing doctor, a plus that The President is emphasizing, given Means’s lack of credentials. “Nicole is a STAR physician who has spent her career guiding women facing breast cancer through their diagnosis and treatment while tirelessly advocating to increase early cancer detection and prevention,” The President wrote in a Truth Social post on Thursday. What does it mean for MAHA? Ultimately, Means’s skeptical views on vaccines likely dealt the killing blow to her nomination. Murkowski pressed the nominee on her views about vaccination during a confirmation hearing earlier this year, but Means stopped short of explicitly endorsing childhood vaccines. Senate Health Committee Chair Bill Cassidy (R-LA) and Sen. Susan Collins (R-ME) also opposed Means’s nomination, according to a report from Politico. “Three Republican senators chose to block my nomination moving through the health committee,” Means told the publication. “In doing so, [they] really put a vote towards the status quo, rather than rise into this monumental occasion to work to evolve our broken healthcare system and have a bigger conversation about why Americans are so sick.” On Truth Social, The President criticized Cassidy, calling him a “very disloyal person” for opposing Means. “I nominated Casey, a strong MAHA Warrior, at the recommendation of Secretary Kennedy, who understands the MAHA movement better than anyone, with perhaps the possible exception of ME!” Means’s nomination was ultimately doomed, but The President didn’t put any distance between himself and the failed nominee. On Truth Social, The President continued to praise Means and named shared concerns like the “rising childhood disease epidemic, increased autism rates, poor nutrition, over-medicalization, and researching the root causes of infertility” among the MAHA priorities that his administration will focus on. What the failed nomination means for Kennedy’s MAHA agenda is far from clear. Kennedy’s policy changes have faced vocal opposition and dire warnings from doctors and public health experts. His ideas about how to fix Americans’ health woes aren’t popular beyond The President’s base and have even inspired a wave of doctors to dive into politics for the first time—a trend worth tracking come the midterm elections. View the full article

We may earn a commission from links on this page. Deal pricing and availability subject to change after time of publication. A versatile portable speaker is a great addition to your summer kit—but while lots of speakers claim to be portable, many of them are surprisingly bulky, not very durable, or deliver tinny sound. The JBL Go 4 has none of those issues. It's currently one of the best travel speakers in its price range, and right now, it's even cheaper on Amazon: At $40, it's 20% off and at its lowest price ever. JBL Go 4 $39.95 at Amazon $49.95 Save $10.00 Get Deal Get Deal $39.95 at Amazon $49.95 Save $10.00 This tiny speaker is partially made with recycled materials, comes in a wide range of colors, measures just 3.7 x 3.0 x 1.7 inches, and weighs 6.7 ounces, about the same as an iPhone. It carries an IP67 rating, making it dust-proof and durable enough to be submerged in water during a beach outing or pool party. The speaker has adjustable EQ and Auracast connectivity and a companion app for viewing the battery level, enabling PlaytimeBoost, and adjusting other settings. You can expect up to 9 hours of battery life using PlaytimeBoost. Sound quality from the 45mm driver won’t match higher-end speakers, but it delivers strong bass and clear mids when compared to similarly sized speakers, and it can get pretty loud . (Pro tip: If you want more pronounced bass, lay the speaker on its back rather than propping it upright.) If you don’t need audiophile-quality sound but want an ultra-compact, lightweight speaker with adjustable EQ, the pocket-sized JBL Go 4 is a smart companion for all your adventures, and a great pick at its current sub-$40 price. However, if you want improved bass, longer battery life, and beefier sound (and don’t mind a slightly bigger build), the JBL Clip 5 is a great upgrade, though it’s almost double the price. Our Best Editor-Vetted Tech Deals Right Now Apple AirPods 4 Active Noise Cancelling Wireless Earbuds — $148.99 (List Price $179.00) Apple Watch Series 11 [GPS 46mm] Smartwatch with Jet Black Aluminum Case with Black Sport Band - M/L. Sleep Score, Fitness Tracker, Health Monitoring, Always-On Display, Water Resistant — $329.00 (List Price $429.00) Fitbit Versa 4 Fitness Smartwatch (Black) — $149.95 (List Price $199.95) Apple iPad 11" A16 128GB Wi-Fi Tablet (Silver, 2025) — $299.99 (List Price $349.00) Anker Nano 45W 10,000mAh Compact Power Bank With Retractable Cable — $49.99 (List Price $59.99) Deals are selected by our commerce team View the full article

Real estate and infrastructure commitments help offset weakness in group’s core business View the full article

President Donald The President said on Friday that he will increase the tariffs charged on cars and trucks from the European Union next week to 25%, a move that could jolt the world economy at a fragile moment. The President said in a social media post that the EU “is not complying with our fully agreed to Trade Deal,” though he did not flesh out his objections in the post. The President and European Commission President Ursula von der Leyen had agreed to the trade deal last July. It set a tariff ceiling of 15% on most goods, though the Supreme Court this year ruled against the legal authority that The President had used to charge that tax. This left The President looking for substitute authorities, and his administration has imposed a 10% tax while investigating trade imbalances and national security issues to put in new tariffs to make up for lost revenues. The tariffs hit at a moment when the Iran war has crushed the world economy with expectations of slower growth and higher inflation, as oil and natural gas prices have risen due to the effective closure of the critical Strait of Hormuz after strikes by the U.S. and Israel began at the end of February. At the same time, The President faces political pressure in the U.S. going into November’s midterm elections because of rising levels of inflation. The President, a Republican, returned to the White House last year on the explicit promise that he could quickly tame prices that jumped in the aftermath of the government’s response to the coronavirus pandemic, but higher energy costs pushed annual inflation in March to 3.3%, which was higher than what he had inherited. Just 30% of U.S. adults approved of The President’s handling of the economy, according to the latest poll by The Associated Press-NORC Center for Public Affairs. Both the U.S. and the EU had previously confirmed their commitment to preserving the trade framework, known as the Turnberry Agreement, which was named after The President’s golf course in Scotland. The status of the 2025 deal was first cast into doubt after the Supreme Court this year ruled that the president lacked the legal authority to declare an economic emergency and charge tariffs on goods from the members of the EU and other states. The alternative tariffs being explored by the The President administration could ultimately put the agreement with the EU in risk of violation, though European Commissioner for Trade and Economic Security Maroš Šefčovič told reporters last week that the relationship with the U.S. had become more positive over the past year. The EU had said it expected the bilateral deal would save European automakers about 500 million to 600 million euros ($585 million to $700 million) a month. The value of EU-U.S. trade in goods and services amounted to 1.7 trillion euros ($2 trillion) in 2024, or an average of 4.6 billion euros a day, according to EU statistics agency Eurostat. “A deal is a deal,” the European Commission said in February after the Supreme Court ruling. “As the United States’ largest trading partner, the EU expects the U.S. to honor its commitments set out in the Joint Statement — just as the EU stands by its commitments. EU products must continue to benefit from the most competitive treatment, with no increases in tariffs beyond the clear and all-inclusive ceiling previously agreed.” —Josh Boak, Associated Press View the full article

We may earn a commission from links on this page. Deal pricing and availability subject to change after time of publication. The Echo Show has come a long way since its humble beginnings. The latest smart display from Amazon came out in the winter of 2025 and, for the first time, brings Fire TV integrated into the display, so you can stream your shows directly on it, as well as Alexa+ AI voice control, among other improvements. Right now, the 11-inch Echo Show 11 is $169.99 (originally $219.99) and the 8-inch Echo Show 8 is $139.99 (originally $179.99), both at their lowest prices according to price-tracking tools. Vibrant HD 8.7" display with spatial audio, Designed for Alexa+, Graphite Echo Show 8 Smart Display (Graphite) $139.99 at Amazon $179.99 Save $40.00 Get Deal Get Deal $139.99 at Amazon $179.99 Save $40.00 Vibrant Full-HD 11" display with more viewing area and spatial audio, Designed for Alexa+, Graphite Amazon Echo Show 11 Smart Display (Graphite) $169.99 at Amazon $219.99 Save $50.00 Get Deal Get Deal $169.99 at Amazon $219.99 Save $50.00 SEE -1 MORE The Amazon Echo Show 11 replaced the 3rd Generation Echo Show 10. One of the obvious differences is the smaller size, but the screen is actually bigger since the bezels are much smaller, giving it a more modern look. The sound is much better as well, with forward-facing speakers and a subwoofer that can fill up a room with sound. The resolution on the display has been bumped to 1,920 by 1,200 pixels, which is better but still underwhelming considering it's not 4K. Some of the more subtle upgrades are the new support for Matter, Thread, and Zigbee, essentially covering almost every smart home device. If you had the 3rd Gen Echo Show 10, you'll notice the physical camera shutter is gone (you can still disable the camera in settings), as well as the swivel camera feature that follows you around (it is now mounted in place). Amazon's new Alexa+ generative AI is free for Prime members, otherwise, it'll be $19.99 per month. Alexa+ can do anything you'd expect it to; it's conversational, can control your devices without needing to say the exact words in the right order, and will remember past conversations. You can check out more details on PCMag's "excellent" review. The Echo Show 11 and 8 are the same device, even in audio; the only difference is the screen size and the price. Our Best Editor-Vetted Tech Deals Right Now Apple AirPods 4 Active Noise Cancelling Wireless Earbuds — $148.99 (List Price $179.00) Apple Watch Series 11 [GPS 46mm] Smartwatch with Jet Black Aluminum Case with Black Sport Band - M/L. Sleep Score, Fitness Tracker, Health Monitoring, Always-On Display, Water Resistant — $329.00 (List Price $429.00) Fitbit Versa 4 Fitness Smartwatch (Black) — $149.95 (List Price $199.95) Apple iPad 11" A16 128GB Wi-Fi Tablet (Silver, 2025) — $299.99 (List Price $349.00) Anker Nano 45W 10,000mAh Compact Power Bank With Retractable Cable — $49.99 (List Price $59.99) Deals are selected by our commerce team View the full article